Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,902 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked for a refund on a hearing aid order which had been cancelled. Since then I have made four calls (two to the branch and two to their customer service hotline) and have been informed each time that the refund would be with me in 3-5 days. A month later I am still awaiting my refund and have, today been informed that it may be this week, or next but no guarantees, with no explanation as to why the refund is taking so long. I was also informed that I am unable to speak to the accounts department to find out what the issue is. Anyone who pays privately for hearing aids knows that they are vastly overpriced so I am concerned at the level of funds they are withholding, fraudulently, with no reason offered and no process to chase or action”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We've passed your comments on to the appropriate department who will investigate this for you.

Posted 6 years ago

“Paid £450 for top of the range varifocals only to find them unfit for use. Been back four times already, lining up a fifth next week. Anything you can do to help would be good. I've been visiting your shop on Shirley High St Southampton for years, so action required to retain me as a customer. Edward Wright”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“My mother had two pairs of glasses and the lenses keep dropping out of the frames. What’s more annoying at the Wolstanton branch is every time I go back with the glasses the staff never seem has though they know what they are doing and not very helpful has if there’s more than one customer in the staff seem stressed and don’t seem able to cope. I won’t be taking my mother to this opticians again after been a customer for many years very poor service”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention, if you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Very good service when you first go in and have the tests. All I wanted was reading glasses. I went for buy one and get one free. I did not even have designer glasses. The cost was a few pound off £400 which I thought was very expensive. However when the glasses came they were the expensive dual purpose lenses which I did not want. Took 2 months altogether to get the lenses changed to just reading glasses. I was only refunded £50 which I do not think was right as reading lenses are not that expensive. However at this point I really could not be bothered with going back in.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We have passed your comments on to the appropriate department for you.

Posted 6 years ago

“I'm surprised to receive this survey as I'm waiting for a response from my complaint!”

Helpful Report

Posted 6 years ago

Hi Helen, thank you for bringing this to our attention. We'll chase the response for you.

Posted 6 years ago

“No waiting for the appointment. Professional eye test and happy with glasses”

Helpful Report

Posted 6 years ago

Hi Ann, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 6 years ago

“spare dome etc.not posted as promised so unable to wear hearing aid for 2 weeks. I never had any delay getting spare parts from the hospital audiologist previously, they would post, or I could go any Wed to my local hospital, or any day to the district hospital. Sadly the local hospitals no longer offer a service for my level of moderate hearing loss. The woman I spoke to today on the Scrivens customer phone no. promised to post - so I hope they will arrive.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. Your comments have been passed on to our customer care team who will investigate this for you.

Posted 6 years ago

“Absolutely disgusting foul way to treat someone who's been a customer for years!!!!!!”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details and the details of the branch you attended, we will investigate this for you.

Posted 6 years ago

“I had a sight test recently. Although I said the reason I asked for a test was that I needed the prisms changed as I’d started to see double the optometrist gave me the same prisms again. When I received my glasses I saw double. I have had to have another test and my glasses have been sent off to have new lenses. This is not the service I have had previously. Very disappointing.”

Helpful Report

Posted 6 years ago

Hi Moyra, thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you attended, they will investigate this for you.

Posted 6 years ago

“Very poor service from the Ashby De La Zouch branch. Was told the optician was running 5-10 minutes late - after over 20 minutes the optician emerged with the current customer, didn't have the courtesy to acknowledge myself, and went downstairs with this customer. I then approached to ask how long the appointment would take as due to their delay my car park was expiring in under 25 minutes; there was no apology whatsoever, so cancelled the appointment after a wasted morning. Have decided to return to Boots going forward. Not recommended.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. Of you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Made an appointment 4 days in advance at the Mexborough branch. I arrived 30 minutes early on the day (8 March) and sat waiting for an hour. The technician suddenly appeared, and I was told she had nipped to the toilet but she then MrsDavisreappeared with her coat on and left the building without speaking to anyone including other other staff. I was not impressed at all and did not rebook.”

Helpful Report

Posted 6 years ago

Hi Mrs Davis, thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“They can't even reorder the same product they have in the system allready.”

Helpful Report

Posted 6 years ago

Hi Pawel, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 6 years ago

“My new glasses gave me a really bad migraine so i only wore them the once”

Helpful Report

Posted 6 years ago

Hi Maria, thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 6 years ago

“I was deliighted with the very professional service I received. The whole experience was enjoyable and the staff were fantastic.”

Helpful Report

Posted 6 years ago

Hi Miles, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 6 years ago

“The office in Hoe Street London E17 seems to be slipshod, thoughtless and disorganised. Smiles and apologies can't compensate for shambolic management and customers should perhaps think carefully before using this particular branch. They might be better served by a more professional one. I'll be writing in more detail to Nicholas Georgevic and the customer care team in Birmingham. This is just a warning heads-up.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. If it would help, you can email our customer care team rather than write, the email address is customercare@scrivens.com

Posted 6 years ago

“Firstly, full credit to the front of house girls in the opticians in Hythe and on the telephone - they are very informative, extremely friendly and welcoming. They are a credit to Scrivens and are not deserving of the one star presented here. However, when it came to the optometrist himself, the particular gentleman on duty today needs quite some work on his customer service. If you like being talked to with seeming contempt, in a condescending manner, barely looked at and most definitely not smiled at then he is your man. From the time I stepped into his room, he was unfriendly, unwelcoming and it in the brief time I unfortunately had to spend with this person it felt like I was troubling his otherwise busy schedule. Perhaps he was having a bad day, however, the disdainful manner with which this gentleman presented himself was appalling, so much so that I ended up walking out of the exam before it had even started, something I have never done in 20 years of optician appointments! Additional note - there was going to be an extra payment for a form I needed to get filled out, however this was only a small charge and I would have readily paid this had the optometrist had any iota of customer service skills.”

Helpful Report

Posted 6 years ago

Hi Phil, thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“Cost me so so much for one cheap pair and went to spec savers and got 2 pairs for half this price, u know what they say should of gone too specsavers”

Helpful Report

Posted 6 years ago

Hi Lisa, thank you for your feedback, we've passed your comments on to the appropriate department for you.

Posted 6 years ago

“Very disappointing service after using this branch for many years. The sight test was done in about five minutes and did not cover anywhere near the amount it used to. I chose my frames and was told about a week to ten days. Called in on day 10 to be told about another 10 days. Said that was unacceptable so they rang up and said it would be the next day! I waited 48 hours and rang and was told they had been in the store 24 hours but they were too busy to ring. Collected them and was just handed them after they had cleaned the lens. No fitting and no lining up with the spots as used to be done. Luckily there are many other opticians locally so I will be going there is future.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you visited, we'll investigate this for you.

Posted 6 years ago

“After waiting half an hour beyond my appointment time I left. I was not informed they were running late and an apology was only given after I said I could not wait any longer. There is no privacy...your personal details are taken in the waiting area where other customers are waiting. I shall definitely not be returning.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 6 years ago

“Optician good but glasses way too expensive”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,902 reviews