Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“I’m in shock at your Kingstanding branch. My mom went into the store today. She purchased some prescription sunglasses spending £189. With her was my 6 year old niece who became desperate for the toilet. When my mom asked if my niece could use the toilet in the store she was told “no, go up the road to the dentist”. What an absolute disgrace, where is the customer service, no concern whatsoever. 😡😡😡”

Helpful Report

Posted 6 years ago

Hi Scott, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Went to Scrivens today,. I have asked if they could replace a missing screw on my glasses, they had to phone the lab and I was told it would cost £25 and they had to send glasses to the lab as they are designer. The same thing happened in the past very expensive and uninterested Scrivens, service below 0 on both branches I went, the assistant was more interested to make me an appointment for an eye test.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“I would score 0 stars but that it not a option! I had 2 eye test with Scrivers and both were incorrect. I was left with glasses I could not wear as they made my vision blurry, gave me blood shot eyes and headaches. When I complained they refused to give me my money back! I have given them a second chance to correct the prescription still incorrect! Pleased do not go to Scrivers bad service all round. I when to spec savers and first time correct prescription. Please do not go there a waste of time and money.”

Helpful Report

Posted 6 years ago

Hi Helen, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Branch manager was intimidating and felt peer pressured into buying. Would told she 'wasn't their to upsell' but wouldn't talk or explain anything about lower price range of specs/lenses. Wouldn't let her colleagues speak to me as a customer properly, kept interfering. Ripon Scrivens”

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Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“I have used specsavers for years but they are getting expensive. I decided to try this company and to be honest never again. I paid for their top varifocals and they are totally useless. I will now need to go back to specsavers”

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Posted 6 years ago

Hi Nick, thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Too expensive for glasses.”

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Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com with your details, we will look into this issue for you.

Posted 6 years ago

“Very unhappy with the level of care I received during my recent visit to the palmers Green branch. Totally unacceptable experience. I plan on moving to another optician as a result.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“A letter and two phone calls to hustle me to the shop. Two and a half hours for the eye test. Three weeks wait for glasses. Pressured into buying extras which I had to return. And I am still waiting for a refund, been two weeks so far, told 5 to 7 days, go figure.”

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Posted 6 years ago

Hi Keith, thank you for letting us know know about this, your feedback helps us get better. We will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“It's always a pleasure to visit Scrivens in Poulton.Lisa and all girls are warm, friendly and very helpful.Opticians are very professional and courteous.”

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Posted 6 years ago

Hi Marie, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 6 years ago

“I am really disappointed. I am thinking of what to do as i don't like the vision provided. I have terrible headache with these even after 1 week. I know that feeling you get when you wear new glasses, it takes 1 hour to get use to the new lenses. It's been 1 week and still not use to them.”

Helpful Report

Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com with your details, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“When my husband had his eye test in January the optician referred him to the eye hosp because he had cataracts, he has had one done and came to see him again for glasses to be told he couldn’t give him glasses until he had the other eye done that was in March.He was sent an appt for the 25th June but got a letter this week cancelling it we have now got to wait for another date . This is after 18 weeks .My husband still will be wanting glasses if he needs them after the second operation . This is the reason why he’s hasn’t been to order glasses and such a shame that he will miss out on the half price offers you have .”

Helpful Report

Posted 6 years ago

Thank you for letting us know know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 years ago

“Worst eye test I’ve ever had. The optician was constantly surprised by my answers to his questions about the lenses he was adjusting and the end result was worse than my existing prescription. The lens-holding frames used during the test wouldn’t sit on my face properly. At the end of the exam, the optician told me I had “weird” optic nerves (but didn’t say what that meant) which required a one year recall instead of the standard two. I was so unconvinced by the exam that I went to a different optician a week later, who said they had no idea why Scrivens’ guy had said my optic nerves were weird. The wait between my main exam and supplemental tests (peripheral vision) was ridiculously long and the examination room is far too small, requiring me to shift around for the optician to be able to get to my eyes.”

Helpful Report

Posted 6 years ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 6 years ago

“I purchased 2 pairs of glasses 11 weeks ago. I was treated so nice with the manager and her staff no problems .on collecting my glasses 5 days after order I was delighted. but both pairs had a problem with the ear pieces coming off so I went back the following day. The manager fitted new ones but with the same problem. She said she would send them back to the supplier. They were returned with both lenses scratched and supper glue all over the frames to the point they had to be replaced. again they came back with transmissions lenses. Sent back again. came back with bog standard lenses not what I paid for. Sent back again but not arrived as yet.so I asked for a refund ,I was told to e mail and they will consider. After paying £800 for 2 pairs of glasses I am totaly disgusted with scrivens,I spoke to two people one was disrespectful and the other said he would e mail me but did not. You want a review imagine the reply yours mr m hayes.”

Helpful Report

Posted 6 years ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 years ago

“Scriven sold a hearung aid to my 89 year old mother-in-law. A short period later her local service closed, asking her to make a long journey for check-ups to the next town. The opening hours are very limited (1 day a week). We are now facing additional bills of hundreds of pounds for finding another after care service. very disappointing and would not recommend.”

Helpful Report

Posted 6 years ago

Hi Sabine, thank you for posting your review and we’re sorry to hear that your mother's experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com with more details, we will look into this for you.

Posted 6 years ago

“I visited the Brandon branch of Scrivens because I knew there was a problem with my sight in one eye, unfortunately you never seem to see the same optometrist when visiting and so it was on this occasion. After explaining that I knew something was wrong the optometrist carried out the examination on both eyes, he wanted me to return in order to carry out further tests (no appointments available for about 3 to 4 weeks) but assured me that he could see nothing wrong and that I had nothing to worry about. Not convinced by his manner nor conclusion I visited a popular high street opticians for a second opinion about two weeks later, the optometrist listened carefully to my concerns and then gave my eyes the most thorough examination I have ever received. He referred me directly to the hospital where AMD was diagnosed in the eye that I was concerned about and treatment began soon afterwards. How one trained optometrist can spot this easily and another not is beyond me, do they not realise that people’s eyesight is precious and checks should be thorough whilst listening to the clients concerns? I have no faith in Scrivens at all now and am aware that the wrong diagnosis and therefore delay in getting this treated has cost me some of my sight in one eye, however I have nothing but praise for the professionalism of the optometrist at specsavers. Further to this nobody from Scrivens has made contact to offer an apology nor help of any kind.”

Helpful Report

Posted 6 years ago

Thank you for posting your review. We would like the opportunity to investigate your feedback further, if you could email customercare@scrivens.com we will investigate this for you.

Posted 6 years ago

“I had an eye test for bifocal lenses. The optician talked me into having bifocals despite me explaining about my slight lazy eye. Varifocals didn't work so I returned them and had bifocals. When I asked about a refund was told that re makes were not entitled and that the Manager would contact me. Still waiting.....”

Helpful Report

Posted 6 years ago

Hi Barry, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more information, we will investigate this for you.

Posted 6 years ago

“I asked for a refund on a hearing aid order which had been cancelled. Since then I have made four calls (two to the branch and two to their customer service hotline) and have been informed each time that the refund would be with me in 3-5 days. A month later I am still awaiting my refund and have, today been informed that it may be this week, or next but no guarantees, with no explanation as to why the refund is taking so long. I was also informed that I am unable to speak to the accounts department to find out what the issue is. Anyone who pays privately for hearing aids knows that they are vastly overpriced so I am concerned at the level of funds they are withholding, fraudulently, with no reason offered and no process to chase or action”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We've passed your comments on to the appropriate department who will investigate this for you.

Posted 6 years ago

“Paid £450 for top of the range varifocals only to find them unfit for use. Been back four times already, lining up a fifth next week. Anything you can do to help would be good. I've been visiting your shop on Shirley High St Southampton for years, so action required to retain me as a customer. Edward Wright”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“My mother had two pairs of glasses and the lenses keep dropping out of the frames. What’s more annoying at the Wolstanton branch is every time I go back with the glasses the staff never seem has though they know what they are doing and not very helpful has if there’s more than one customer in the staff seem stressed and don’t seem able to cope. I won’t be taking my mother to this opticians again after been a customer for many years very poor service”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention, if you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Very good service when you first go in and have the tests. All I wanted was reading glasses. I went for buy one and get one free. I did not even have designer glasses. The cost was a few pound off £400 which I thought was very expensive. However when the glasses came they were the expensive dual purpose lenses which I did not want. Took 2 months altogether to get the lenses changed to just reading glasses. I was only refunded £50 which I do not think was right as reading lenses are not that expensive. However at this point I really could not be bothered with going back in.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We have passed your comments on to the appropriate department for you.

Posted 6 years ago

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