Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,803 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made an appointment 4 days in advance at the Mexborough branch. I arrived 30 minutes early on the day (8 March) and sat waiting for an hour. The technician suddenly appeared, and I was told she had nipped to the toilet but she then MrsDavisreappeared with her coat on and left the building without speaking to anyone including other other staff. I was not impressed at all and did not rebook.”

Helpful Report

Posted 6 years ago

Hi Mrs Davis, thank you for bringing this to our attention. We've passed your comments on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“They can't even reorder the same product they have in the system allready.”

Helpful Report

Posted 6 years ago

Hi Pawel, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 6 years ago

“My new glasses gave me a really bad migraine so i only wore them the once”

Helpful Report

Posted 6 years ago

Hi Maria, thank you for bringing this to our attention, if you could email us at customercare@scrivens.com with more details, we will investigate this for you.

Posted 6 years ago

“I was deliighted with the very professional service I received. The whole experience was enjoyable and the staff were fantastic.”

Helpful Report

Posted 6 years ago

Hi Miles, thank you for your feedback, we'll pass your comments on to the team at your local branch.

Posted 6 years ago

“The office in Hoe Street London E17 seems to be slipshod, thoughtless and disorganised. Smiles and apologies can't compensate for shambolic management and customers should perhaps think carefully before using this particular branch. They might be better served by a more professional one. I'll be writing in more detail to Nicholas Georgevic and the customer care team in Birmingham. This is just a warning heads-up.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. If it would help, you can email our customer care team rather than write, the email address is customercare@scrivens.com

Posted 6 years ago

“Firstly, full credit to the front of house girls in the opticians in Hythe and on the telephone - they are very informative, extremely friendly and welcoming. They are a credit to Scrivens and are not deserving of the one star presented here. However, when it came to the optometrist himself, the particular gentleman on duty today needs quite some work on his customer service. If you like being talked to with seeming contempt, in a condescending manner, barely looked at and most definitely not smiled at then he is your man. From the time I stepped into his room, he was unfriendly, unwelcoming and it in the brief time I unfortunately had to spend with this person it felt like I was troubling his otherwise busy schedule. Perhaps he was having a bad day, however, the disdainful manner with which this gentleman presented himself was appalling, so much so that I ended up walking out of the exam before it had even started, something I have never done in 20 years of optician appointments! Additional note - there was going to be an extra payment for a form I needed to get filled out, however this was only a small charge and I would have readily paid this had the optometrist had any iota of customer service skills.”

Helpful Report

Posted 6 years ago

Hi Phil, thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“Cost me so so much for one cheap pair and went to spec savers and got 2 pairs for half this price, u know what they say should of gone too specsavers”

Helpful Report

Posted 6 years ago

Hi Lisa, thank you for your feedback, we've passed your comments on to the appropriate department for you.

Posted 6 years ago

“Very disappointing service after using this branch for many years. The sight test was done in about five minutes and did not cover anywhere near the amount it used to. I chose my frames and was told about a week to ten days. Called in on day 10 to be told about another 10 days. Said that was unacceptable so they rang up and said it would be the next day! I waited 48 hours and rang and was told they had been in the store 24 hours but they were too busy to ring. Collected them and was just handed them after they had cleaned the lens. No fitting and no lining up with the spots as used to be done. Luckily there are many other opticians locally so I will be going there is future.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with details of the branch you visited, we'll investigate this for you.

Posted 6 years ago

“After waiting half an hour beyond my appointment time I left. I was not informed they were running late and an apology was only given after I said I could not wait any longer. There is no privacy...your personal details are taken in the waiting area where other customers are waiting. I shall definitely not be returning.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with more details, we will investigate this for you.

Posted 6 years ago

“Optician good but glasses way too expensive”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We'll pass your comments on to the appropriate department

Posted 6 years ago

“Firstly I was miss diagnosed sold glasses that were useless and gave me blinding head ache and then refused a refund and pushed from pillar to post without any satisfaction or result”

Helpful Report

Posted 6 years ago

Hi Nathan, thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will investigate this for you.

Posted 6 years ago

“I was disappointed with the selection of frames available, also I was given different advice from two members of staff about the same issue.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you would like to email customercare@scrivens.com with more information, we will investigate this for you.

Posted 6 years ago

“I PURCHASED SOME GLASSES OFF YOUR COMPANY LAST YEAR.AFTER MANY PROBLEMS WITH THEM,IDECIDED ENOUGHT WAS ENOUGHT,AND TODAY I WENT TO VISION EXPRESS,WHERE I HAD A EYE TEST,AND NEW GLASSES ..COSTING £305.AS I HAD POOR QUALITY OF SERVICE FROM YOU .I WOULD EXPECT A FULL RE FUND OF£340.20P.MANY THANKS PW JACKSON 1 HOLLINS LANE MARTLEY WORCESTER WR66PF.TELEPHONE 01886888654 EMAIL PETER.JACKSON@MARTLEY.ORG PS I WILL BE FORWARDING EVIDENCE OF PURCHASE PW JACKSON.”

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Posted 6 years ago

Thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will be in touch.

Posted 6 years ago

“Original lenses had to be replaced and a second eye test arranged which resulted in a different prescription. Not a recommended service for a£450 pair of spectacles!”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, they will investigate this for you.

Posted 6 years ago

“While visiting the Southgate branch, not only was I not satisfied with the service I received and customer service refused to refund any of my money, I witnessed an elderly gentlemen being taken advantaged of. I wanted to intervene as I would not be happy if my father was being taken for more money than he needed to pay. I realised all they want to take your money and make out you need something, a change that you don't. I have gone back to using my original glasses and lenses as they are better suited then the ones they offered.”

Helpful Report

Posted 6 years ago

“I visited Scrivens in Southgate for an eye and contact lens test. I was told my prescription had changed and that I could have a free trial of what I needed. They had to order lenses as was not in stock but was able to give me something close I could trial in the meantime. They lenses were useless so I reverted back to my original ones. I called them as I had not heard for 3 weeks and they told me they forgot to order my trial lenses. I picked these up 2 weeks later and they were the same as the previous ones they gave me. I was told this was my new prescription!.. Really, what they had in stock!! I asked for a full refund so I can go elsewhere but they have refused to provide as 'it's not their policy' Keep away if you want a professional service by a qualified optician”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we'll ask them to investigate this for you.

Posted 6 years ago

“Service at the new Peterborough branch was far from satisfactory, in fact no one smiled or seemed interested in the correct fitting of my new spectacles, I was given a reading card and asked if I could read it, when I went to reply the assistant was talking to other staff members, it was myself who had to ask if my Spectacles sat right on my face at no time did the assistant sit down with me and give me her undivided attention, the whole experience was nothing like you would expect from professional people I spent almost £600 and my wife and I will not be returning”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Charged my daughter (a student) £30 for an eye test even though she had a letter from them saying it was free. (Poulton le Fylde branch) Customer care do not respond to emails.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Extremely poor after sales service and have received no reply to a complaint email to customer services sent sixteen days ago. One hearing aid broken out of warranty, paid £25 to return for diagnosis (rising to £99 if repair needed) sixteen days ago and I have heard nothing since (pun definitely intended). Frustrated at being ignored and not impressed.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. This message will be passed on to the appropriate department who will investigate this for you. If you could email customercare@scrivens.com with your details we will ensure this matter is looked into for you.

Posted 6 years ago

“During my eye test I was given confusing advice by the examining optician regarding my need or otherwise, to satisfy the legal need regarding my work for me to wear glasses. The wearing being the first time. Confused, the shop assistant then sold me far more expensive lens than was stated in my first ever prescription.(i have no idea how to read a prescription) No options nor advice were offered. A day later and now wise to the deception i later amended my order to what the prescription stated. I have little experience of opticians.. I've now learnt something disappointingly bad.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 6 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,803 reviews