Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,901 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the selection of frames available, also I was given different advice from two members of staff about the same issue.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you would like to email customercare@scrivens.com with more information, we will investigate this for you.

Posted 6 years ago

“I PURCHASED SOME GLASSES OFF YOUR COMPANY LAST YEAR.AFTER MANY PROBLEMS WITH THEM,IDECIDED ENOUGHT WAS ENOUGHT,AND TODAY I WENT TO VISION EXPRESS,WHERE I HAD A EYE TEST,AND NEW GLASSES ..COSTING £305.AS I HAD POOR QUALITY OF SERVICE FROM YOU .I WOULD EXPECT A FULL RE FUND OF£340.20P.MANY THANKS PW JACKSON 1 HOLLINS LANE MARTLEY WORCESTER WR66PF.TELEPHONE 01886888654 EMAIL PETER.JACKSON@MARTLEY.ORG PS I WILL BE FORWARDING EVIDENCE OF PURCHASE PW JACKSON.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. Your review has been passed on to our Customer Care team who will be in touch.

Posted 6 years ago

“Original lenses had to be replaced and a second eye test arranged which resulted in a different prescription. Not a recommended service for a£450 pair of spectacles!”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, they will investigate this for you.

Posted 6 years ago

“While visiting the Southgate branch, not only was I not satisfied with the service I received and customer service refused to refund any of my money, I witnessed an elderly gentlemen being taken advantaged of. I wanted to intervene as I would not be happy if my father was being taken for more money than he needed to pay. I realised all they want to take your money and make out you need something, a change that you don't. I have gone back to using my original glasses and lenses as they are better suited then the ones they offered.”

Helpful Report

Posted 6 years ago

“I visited Scrivens in Southgate for an eye and contact lens test. I was told my prescription had changed and that I could have a free trial of what I needed. They had to order lenses as was not in stock but was able to give me something close I could trial in the meantime. They lenses were useless so I reverted back to my original ones. I called them as I had not heard for 3 weeks and they told me they forgot to order my trial lenses. I picked these up 2 weeks later and they were the same as the previous ones they gave me. I was told this was my new prescription!.. Really, what they had in stock!! I asked for a full refund so I can go elsewhere but they have refused to provide as 'it's not their policy' Keep away if you want a professional service by a qualified optician”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we'll ask them to investigate this for you.

Posted 6 years ago

“Service at the new Peterborough branch was far from satisfactory, in fact no one smiled or seemed interested in the correct fitting of my new spectacles, I was given a reading card and asked if I could read it, when I went to reply the assistant was talking to other staff members, it was myself who had to ask if my Spectacles sat right on my face at no time did the assistant sit down with me and give me her undivided attention, the whole experience was nothing like you would expect from professional people I spent almost £600 and my wife and I will not be returning”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with your details, we will investigate this for you.

Posted 6 years ago

“Charged my daughter (a student) £30 for an eye test even though she had a letter from them saying it was free. (Poulton le Fylde branch) Customer care do not respond to emails.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.

Posted 6 years ago

“Extremely poor after sales service and have received no reply to a complaint email to customer services sent sixteen days ago. One hearing aid broken out of warranty, paid £25 to return for diagnosis (rising to £99 if repair needed) sixteen days ago and I have heard nothing since (pun definitely intended). Frustrated at being ignored and not impressed.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. This message will be passed on to the appropriate department who will investigate this for you. If you could email customercare@scrivens.com with your details we will ensure this matter is looked into for you.

Posted 6 years ago

“During my eye test I was given confusing advice by the examining optician regarding my need or otherwise, to satisfy the legal need regarding my work for me to wear glasses. The wearing being the first time. Confused, the shop assistant then sold me far more expensive lens than was stated in my first ever prescription.(i have no idea how to read a prescription) No options nor advice were offered. A day later and now wise to the deception i later amended my order to what the prescription stated. I have little experience of opticians.. I've now learnt something disappointingly bad.”

Helpful Report

Posted 6 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 6 years ago

“very bad service, delayed delivery for more than a month. not educated staff. terrible treatment with customers. will not solve your service even if it was free”

Helpful Report

Posted 6 years ago

Hi Arlind, thank you for bringing this to our attention. If you could email customercare@scrivens.com with more information we will investigate this for you.

Posted 6 years ago

“my wife had to have her eyes retested, as the first set were unusable, even now they are not comfortable and we will go elsewhere. We were also encouraged to pay a deposit on hearing aids then told to go see our Dr to be sent to specialist to get ears checked for problems, waisted deposit.”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details we will investigate this for you.

Posted 6 years ago

“I have had an eye examination and a diabetic eye check today and was at the opticians for 2 hours, yesterday I got a phone call asking me to go in early which I did by ten minutes to be ignored by all the staff, they walked past me without any hello or any communication and I wasn't the only customer who noticed the staff are ignorant”

Helpful Report

Posted 7 years ago

Hi Diane, thank you for getting in touch with us about this. If you could email customercare@scrivens.com with more details, we'll investigate this for you.

Posted 7 years ago

“Not at all impressed. I experienced difficulties with the original glasses you supplied and it took 4 visits, several phone calls and emails to get the problem sorted. Eventually the glasses were replaced and although I was upgraded (without charge) to more expensive frames and lenses I am not at all happy with the service I have received.”

Helpful Report

Posted 7 years ago

Hi Carol, thank you for your feedback. We'll be passing your comments on to the appropriate department.

Posted 7 years ago

“Purchased a pair of hearing aids 6 months ago unfortunately I lost one while on holiday. I need to replace it but the price quoted is £250 on top of purchase price not a nice practice and will not be using Scrivens again if this is the way they treat existing customers”

Helpful Report

Posted 7 years ago

Thank you for bringing this to our attention. If you could email customercare@scrivens.com with the details, they will investigate this for you.

Posted 7 years ago

“Really not pleased, with the final outcome Having been advised to try varifocals which did not work then having bifocals which I am should I say making do with. Still having to squint at mid distance and using another pair for computer work I feel that i did not get value for money (£300 +) I will not use Scrivens again.”

Helpful Report

Posted 7 years ago

Hi Stuart, thank you for bringing this to our attention. We'll ask the Customer Care team to investigate this for you.

Posted 7 years ago

“The staff are polite appointments fairly efficient. I have had a good experience with them they supplied hearing aids that worked very well up until last November when I was given new Hearing Aids the audiologist set them but the where absolutely useless I went back numerous occasions he reset them a few more times but the particular type Bernathon still did not work. The audiologist then tried some second hand Starkey aids the volume did not work on them and they where even worse than the Bernafon. On my last visit he was not interested he just gave the original bernafon aids back told me he had made a few tweaks again, they did not work the first and they where still useless, how is it possible he would think they would work a second time. I am really annoyed with them, the original lady audiologist was brilliant never had a problem with the previous hearing aids in fact even though the aids are 4 year old they work almost perfect, unfortunately now I will have to wait another 2 years before I can use another NHS supplier they of coarse will still get paid from the NHS for another 2 years. I have emailed them of my dissatisfaction but they have not even bothered to reply. Anyone wanting NHS hearing aids I would recommend trying elsewhere.”

Helpful Report

Posted 7 years ago

Hi Derek, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team who will investigate this for you.

Posted 7 years ago

“My local branch were fine. IT took 3 attempts to make my glasses and three times they messed up. Ended up with a refund.”

Helpful Report

Posted 7 years ago

Hi Stuart, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“The optician that examined my eyes was rude and abrupt,especially when the bulb went in the eye examination equipment.I left very dissappointed with his service.Also didnt like the questions being asked in the waiting,sesting area.Receptionist however was very polite . Nadine Briggs”

Helpful Report

Posted 7 years ago

Hi Nadine, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department.

Posted 7 years ago

“I am so sorry I know nothing about Scrivens Hearing Care”

Helpful Report

Posted 7 years ago

“I have had excellent service with Srivens for many years, however, I have recently moved to Scotland and when my new optician phoned scrivens to ask about my history, they refused point blank to give any information, saying it wasn’t possible due to patient confidentiality, even though I gave my verbal permission over the phone! They were going to send me the information in a letter to my new address, unsurprisingly it never materialised. Very disappointed, will not use or recommend scrivens again.”

Helpful Report

Posted 7 years ago

Hi Catherine, thank you for your comments. We'll pass them on to the Customer Care team who will investigate this for you.

Posted 7 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,901 reviews