Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,804 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty awful non existent service. A customer of 20 years plus.appointment in August and still awaiting lenses. Chased and keep getting fobbed off. Now seeking alternative remedies to sort situation out. No response from customer service team”

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Posted 7 years ago

“The glasses are too big for me and I also do not see them well.”

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Posted 7 years ago

Hi Vesala, thank you for your feedback. If you could email customercare@scrivens.com with the details, we will investigate this for you.

Posted 7 years ago

“I booked an appointment for my 86 year old mum who had just come out of hospital, on the way to the appointment a road was closed so we had to go the long way around, we got to the appointment at 9.10 am (10 minutes late), I told my mum to go in while I parked the car. After parking the car my mum was standing outside the shop? I asked her what happened? She was greeted with 'YOUR LATE', she was not allowed to given an explanation and was told to attended the Scrivens nearer where she lives! lets just say we went to Tesco's and received excellent service - THANK YOUR SO MY TESCO.”

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Posted 7 years ago

Thank you for your feedback. If you could email customercare@scrivens.com with details of the branch you attended, we will investigate what happened.

Posted 7 years ago

“My hearing in my left ear is better than my right. But my aids were synchronised the same. So I was only wearing the right one. As I wore it more the little wire kept coming out of my ear, so I phoned and the lady told me, if it was a problem then I should cut it off. Which I did, then the whole aid kept coming out. I was later informed that this balances the aid, so I phone 0800 027 4487. The lady didn't want to bother with me when I explained, so I asked if I could make an appointment regarding my query and cleaning them, which I was worried about, but was told that there wasn't any appointments available. I know they were Nhs aids for free, but it would be nice to have a decent service and receptionist on the end of the phone. She kept huffing as though I was being a pain!”

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Posted 7 years ago

Hi Jill, thank you for getting in touch with us about this. Your comments have been passed on to our Customer Care team who will investigate this for you.

Posted 7 years ago

“u made my wronge glasses n not response”

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Posted 7 years ago

Thank you for getting in touch with us about this. If you could email customercare@scrivens.com with the details, we'll ask them to investigate this for you.

Posted 7 years ago

“Wrong glasses ordered and items were not checked. Very poor customer service even to long serving customers. Branches sometimes closed down because of staff illness even on Fridays. Used to be a reputable business”

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Posted 8 years ago

Thank you for your feedback. Your comments have been passed on to our Customer Service team so that they can investigate these issues for you.

Posted 8 years ago

“My optician was unpleasant and a bit rude. She refused to believe the dates I gave for my previous eye test and contact lens appointments. She might have checked your records more thouroughly. It is important to have a good rapport with and confidence in the person you are trusting with your sight. I won't be back.”

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Posted 8 years ago

Thank you for your feedback. If you'd like to email customercare@scrivens.com with more information we will definitely investigate this for you.

Posted 8 years ago

“I have high myopic eyes; the test was throughout and I had a change in my prescription, also I wanted new glasses. Made it very clear that I want Zeiss 1.74 for my -9 both eyes. I was disappointed in trying Spectsavers own lens and just wanted to go back to my Zeiss lens. Ends up that I paid £282 just for Scrivens similar lens and 99 for frame. Found out only because I asked for the Zeiss warranty for coating and I looked for the Z that is engraved on special Zeiss lens. The manager offered to change it for same price, after she made it clear that they don't usually order from Zeiss and she is doing me a favor for not asking a bigger price. I'm confused and feeling cheated.”

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Posted 8 years ago

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Posted 8 years ago

Hi Ana, thank you for bringing this to our attention. Can you email customercare@scrivens.com with your details and those of the branch you attended and we will look into this for you.

Posted 8 years ago

“Very poor customer service, poor quality of work.The optician was efficient and professional. but the reception/ front staff was very rude. Despite having the glasses redone twice, the final product was still unsatisfactory and not what was sold to me. Unfortunately I had paid the full price up front and now have to await a refund. I will certainly not be going back there nor will my family or friends. The head store person seemed very annoyed that I said that there was a problem with the glasses. This is Royston, Herts Branch of Scrivens”

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Posted 8 years ago

Thank you for your comments. We take all feedback very seriously and we will be investigating this further in order to understand fully what occurred.

Posted 8 years ago

“Tried booking online, 9 times, on 3 different days and said my postcode was invalid. It's never ever been a problem with any other site! Went elsewhere.”

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Posted 8 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,804 reviews