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Scrivens Opticians & Hearing Care Reviews

4.5 Rating 4,983 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

Company Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot get on with varifocal so I don't wear them. I wear my old glasses”

Posted 2 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 months ago

“I would like to point out I HAVE NOT HAD A BAD EXPERIENCE when dealing with Scrivens Fishponds Road. Why that has been showing on my I Pad, I have no idea. It’s very much THE OPPOSITE OF SUCH. I have always received an excellent service at the Fishponds Bristol branch. The staff are totally committed to their work, all are knowledgeable, helpful and are a credit to Scrivens. Thank you.”

Posted 2 months ago

Thank you for taking the time to clarify! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 months ago

“My 93 old father who is very vulnerable was sold inappropriate hearing aids which continually fell out and filled with wax. He returned the devices just outside the 60 day return policy and now they are refusing to refund the £3500 they took off him. The audiologist who took him for this money has left and they are using every tactic available to avoid refunding the money. Avoid at all costs”

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“Dont touch them with a barge pole!!! My glasses were not fit for purpose and they refused point blank to replace frames that obviously were never going to fit my face properly. They made continual adjustments over the space of 2 months or more and kept saying " see how you get on"! They now sit in a drawer and are not used.”

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“I have been waiting for over a year to get an appointment in the Havant branch to get my NHS hearing aids updated, now due for a repeat test. When I call the phone goes through to head office, who promise to ring back when an appointment is available, not surprisingly no ring back occurs. Maybe I should go back to my GP and get referred somewhere else.”

Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll pass your comments on to the appropriate department for you.

Posted 3 months ago

“Appalling In Every Respect One star is more than the Gosport branch deserves, particularly the troglodyte manager there. The way they have dealt with my elderly mother beggars belief. They made mistake after mistake in supplying her hearing aids, failed to grasp that when mumbling or turning their back on her when speaking, she couldn't hear. No apologies, and then claimed that my 90 year old mother was aggressive to staff and have discharged her. How utterly cowardly do you have to be? A 20+ stone man afraid of a 90 year old senior citizen, what a joke. Wouldn't use this lot if they were the last company on earth. Absolute affront to society.”

Posted 3 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 3 months ago

“to long to go into detail but not at all happy”

Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into it for you.

Posted 3 months ago

“Appalling service. They’ll try any trick to sell you their expensive frames, multiple frames and won’t give you the information you need if you decide to take your prescription elsewhere! Disgraceful.”

Posted 3 months ago

“I'm disgusted with the way Scrivens in Wimborne has treated my father, they supplied substandard frames that were coming apart in a matter of weeks, and although they replaced them the same defect occured also within weeks, but although they volunteered another pair of the same shoddy own brand frames they refused and are refusing to refund the cost of the glasses as they say the lenses are ok, even though they clearly can't be used without the frames and we don't believe the frames are even adequate... they have been nothing but obtuse, rude, disrespectful and negligent and I would strongly encourage everyone to go elsewhere for their eyecare unless they are going to be happy with broken glasses... they've dragged this out so long they now say the guarentee has expired anyway.”

Posted 3 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 months ago

“Went to two scrivens stores today. Burslem and Wolstanton. Both said open until 5pm both were closed by 3:30pm wasted trip in traffic,”

Posted 3 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department in order to understand why this happened.

Posted 3 months ago

“I had the worst experience I’ve ever encountered at Scrivens Maidenhead branch, I was sold under pressure a Starkey Hearing Aid price £2400 for one. I was not told the hearing aid was old technology despite talking to the audiologist about new technology. I was not given a follow up appointment, I was extremely unhappy with the aid which was not helping with the areas I needed. I made an appointment to go back, the audiologist I saw had left Scrivens, I found out that a new Starkey aid came out approximately two weeks after my purchase. At no time did the audiologist tell me a new aid was coming out, he did inform me that there was one being tested but would not be available until middle/end of 2024. I returned my aid for refund on 7/12/2023. I was informed by the branch manager that she didn’t have the authority to refund me, only head office could do that. Despite an email (not answered) and 2 telephone calls to customer service I still have not received my refund, just told it’s being processed. I ask how long does it take to refund money in this age of instant banking. Today is 30/12/23 how much longer do I wait until I either have to get solicitors involved or small claims court. Worst customer service I’ve come across.”

Posted 4 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com with your details we will look into this for you.

Posted 4 months ago

“Either Scrivens are deaf themselves or so arrogant that they ignore everything you say. Despite my telling them that I want nothing more to do with them due to the absolutely useless new hearing aids they inflicted on me. They continue to pester me with calls, emails and letters. Basically they believe that harassment is a good thing. Once again I say to Scrivens "Leave me alone and remove my details from your database" Try this unique ID Code 164045 from your latest unwanted communication. I did complete the questionnaire and it should leave you in no doubt that I will never set foot inside a scrivens again. Why is there not a zero stars option?”

Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 4 months ago

“May 2023 - Hearing tested and supplied with hearing aids within 35 minutes! After which I discovered several pieces of information, by internet research, not offered to me at that time, including that the aids could be adjusted via an app on my phone. This I learned from a friend who uses aids!! June 2023 - Six weeks after my appointment I received an email asking how I was getting on with the aids. I replied they were uncomfortable (making the back of my ears sore) and I was finding minimal to no hearing improvement from using them. An email reply said it appeared I would benefit from extra help and one of the team would contact me in the next few days. To date (December 2023) no such contact has been made. December 2023 - My Daughter, tired of seeing me struggle contacted head office and arranged another appointment for me at the more local branch in Weston super Mare, my first appointment had been in Bristol. Monday 18th December 2023 - My appointment booked for 9.30 am I drive towards Weston and at 9.07 am my mobile rings. It is Scrivens, Birmingham asking if I am me! Discusses my appointment time etc. I ask if the call is essential as I am driving. The reply is yes appointment is cancelled!!!!!! No audiologist is available. I am offered another appointment, but before this can be arranged it becomes necessary to check my date of birth, full name and first line of my address 'to ensure I am the right patient'!! Already my CANCELLED appointmenthas been confirmed and it's they who have called me. I reiterate I am driving and do not wish to take unnecessary risks by contining to talk while doing so. The caller suggests calling me later, I agree. Friday 21 st December 2023 - Surprise, surprise no call to reschedule appointment, but email thanking me for my support (something I have NOT received from Scrivens) and wishing me a Happy Christmas, looking forward to seeing me in 2024. Good to know they have a sense of homour!!!!!!”

Posted 4 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“I am very happy to have my eye test done. You have done the test in a very good way.”

Posted 4 months ago

Hi Fakhra, thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“I had an eye test at Scrivens and ordered glasses online with the provided prescription. However, I couldn't adapt to the glasses and sought advice from Scrivens. Disappointingly, they refused to verify the prescription, insisting the issue was with the glasses, not the prescription. Seeking a second opinion at a national chain, I discovered the prescription was indeed incorrect. Subsequently, I purchased replacement glasses from the same online shop using the new prescription, I had a much more positive experience. Unfortunately, my original investment in the eye test and glasses from Scrivens proved to be a waste. I'll be steering clear of Scrivens in the future and opting for more reputable establishments.”

Posted 4 months ago

Hi Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 months ago

“My father is completely deaf without a hearing aid, he is 89 and has dementia. We can only communicate with whiteboard and pen. How long is it appropriate for him to wait for his hearing aid from Scrivens, up to now it has been 5 months”

Posted 4 months ago

Hi Liz, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 months ago

“Please don't be cheated, i checked my eye power there, they gave me some other power glass. After that I cant see long or short. I visit them 6 times. Poor customer care. WASTE OF MONEY & TIME. Stone”

Posted 4 months ago

Hi, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 4 months ago

“My wife purchased a pair of spectacles from Scrivens upon collection she found they were not suitable. The second appointment to review the spectacles was made and conducted the Optition concluded the spectacle were not suitable. Having paid in advance, one would expect to be refunded , yet four months later, after having provided evidence that they were not required. You have yet to refund the money I would recommend nobody ever conducts business with your establishment.”

Posted 4 months ago

Hi Mark, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 months ago

“still waiting for an update of WHEN my glasses will be ready.”

Posted 6 months ago

Hi Keith, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 months ago

“Service in the past has been great. The last appointment for myself and my wife was a disaster. The fault does not appear to have been with the staff in the shop but a system failure. We were in the shop for just over three hours while our orders for new glasses were being taken and all information had to be entered manually. It really is not good enough in the 21st century.”

Posted 6 months ago

Hi, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 6 months ago

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Scrivens Opticians & Hearing Care is rated 4.5 based on 4,983 reviews