Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,607 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,607 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous customer service. Been waiting nearly 2 weeks for a returns label to be sent to me after needing to return an item after receiving a parcel too late for its intended purpose. Keep getting told its being dealt with but still no joy..”

Helpful Report

Posted 3 years ago

“Absolutely terrible. I placed an order and your website said the item was available. I then received an email saying it wasn’t available and did I want a different crib. I said yes and asked how to pay the extra money owed and haven’t received any reply for days.”

Helpful Report

Posted 3 years ago

“I have still not yet received my product which is very sad as it’s the first time I have used the company and it’s not the best customer service.”

Helpful Report

Posted 3 years ago

“Returns process is awful and as a result will not be buying from here again until it’s made easier.”

Helpful Report

Posted 3 years ago

“I made my ‘purchase’ of a cotbed and drawers ages ago. When I heard nothing from Scandiborn for at least two weeks, I phoned customer services who informed me that actually you don’t deliver to Northern Ireland. Poor/non-existent information regarding that aspect of delivery and so poor that I was not told and had to phone myself for answers.”

Helpful Report

Posted 3 years ago

“Extremely poor experience. I bought a wooden toy stroller for my daughter's 2nd birthday. The toy stroller contained missing parts, it took weeks to receive these and then to find out the final part was damaged. It's been over a month since my daughter's 2nd birthday and she still doesn't have it working.”

Helpful Report

Posted 3 years ago

“I've made one purchase. Of course the obligatory emails follow. And now I'm asked for a review. You products were very nice but now I have to go through the unsubscribe process, so I'm marking everything as a 1 to get your attention. Just be a good shop and send me a marketing email once a month? Be Scandi about it.”

Helpful Report

Posted 3 years ago

“The website creates the impression that items are high-quality, locally and sustainably sourced. I was very disappointed that my order arrived from China and the customs label on the parcel showed the value to be one third of the price I had paid for it. I feel totally duped by this misleading website.”

Helpful Report

Posted 3 years ago

“Whilst their products are nice, their shoe sizing is off. They advertise the UK shoe size, so I selected a child’s size 11, only to receive an EU 28, which is a uk size 10. I’m not a fan of their returns policy either. You have to submit a request which they take a couple of days to approve and you have to pay for the item to be returned. They specify they want tracking, the post office quoted me £7.50 for tracking for 1 x little persons pair of sandals in a small bag. They also specify that items have to be returned in a box (even if the items aren’t delivered in a box?!). So all in all got the wrong size then had to pay a third of the cost of the sandals in postage return fees. Wouldn’t order from here again.”

Helpful Report

Posted 3 years ago

“I didn't receive a box for queen mouse. Please send. Kate Anderson”

Helpful Report

Posted 3 years ago

“Nice products but customer service is very poor”

Helpful Report

Posted 3 years ago

“Haven't received it No communication”

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Posted 3 years ago

“Took so long to come, lost my package at fedex and when I got came all broken. Also they never replay me back about my refund.”

Helpful Report

Posted 3 years ago

“Not very good experiance, service not good, no help at all with a missing order”

Helpful Report

Posted 3 years ago

“Took 3 days to respond to a query by which time it was too late as the product arrived. Then took another 3 days to respond to my response to their query and there was only refunded delivery.”

Helpful Report

Posted 3 years ago

“I applied to exchange different size of sun hat, and there is no respond. I even email to you again, still there is no response. After sale service is poor.”

Helpful Report

Posted 3 years ago

“I order an elephant chair for my grandson which was too big for his play table. Although the product was beautiful and of the very best quality the return policy left a lot to be desired. I was offered a credit note for the cost of the item plus 20% but this did not suit me so I requested a full refund. I was then advised that I had to arrange and pay for the return myself. As a pensioner and non driver this was not easy. I emailed the company but had no responses.”

Helpful Report

Posted 3 years ago

“I ordered a sandbox for my nephew last October to be sure he'd get it by Christmas. It was promised to be delivered in 6 days. Six MONTHS later still no sandbox. If I could leave 0 stars I would. I finally cancelled the order.”

Helpful Report

Posted 3 years ago

“I would like to write a positive review, but unfortunately my item never arrived. My neighbour saw it being delivered by a white van, but being “collected” 45 minutes later which we now believe was stolen. I was left without a crib and a bill of £240. My emails are being ignored and I don’t know how to move forward”

Helpful Report

Posted 3 years ago

“whilst Jim Dutch fabric foll was cute, it is not value for money. it was much smaller than expected and eyes almost where ears should be. its nose and mouth barely visible. very disappointing”

Helpful Report

Posted 3 years ago

Scandiborn is rated 4.8 based on 17,607 reviews