Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 17,773 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,773 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 26th August 2025

899

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely company, lovely things, but I have been trying to return an item for a few weeks now with no luck. The returns team aren’t replying to my emails, and I spoke to someone today on the phone who said they would get back to me by the end of today but I haven’t heard back. To top it off I have to pay for the return. Not feeling the love scandiborn!”

Helpful Report

Posted 3 years ago

“States they have live chat and phone - but this is nowhere to be found - does not respond to emails or DMs. Still waiting 4 weeks later”

Helpful Report

Posted 3 years ago

“Horrific customer service. I ordered gifts on 11/30 and they're still overseas. They took over 2.5 weeks to even be shipped, and you have to beg for responses to emails. Received a snarky response informing me that I'd receive a tracking number when I asked when they'd arrive. I know how tracking numbers work, but it doesn't tell me if you provided expedited shipping OR an anticipated arrival date. Never purchasing from here again.”

Helpful Report

Posted 3 years ago

“Shockingly bad customer service. Product never arrived and only after I emailed them did they inform me it wouldn’t be possible to clear customs. Now they haven’t replied to my email for over a week despite my chasing. Has been over a month since ordering. Never buying from here again.”

Helpful Report

Posted 3 years ago

“I like the products but have been contacting Scandiborn for three weeks about a return and have gotten nowhere. There phone line does not work. Buyer beware”

Helpful Report

Posted 3 years ago

“Ordered a toy to arrive but have heard nothing about when it’ll be delivered. They are telling me it’ll be before Christmas but no idea when. The reason they got such a poor score was more to do with the customer service. Reviews indicated they had decent service so I expected when I called that they’d be able to help. Instead I got a snarky woman who kept repeating ‘this is on back order, so we cant tell you anything’. I dont care about what order its on. Two weeks after I order you should be able to tell me something?? Wont be using Scandiborn again. Terrible.”

Helpful Report

Posted 3 years ago

“The product has not arrived, nor have I had an answer to my emails.”

Helpful Report

Posted 3 years ago

“Ordered a week ago and nothing received - can’t review purchase . Poor delivery service . Won’t use again.”

Helpful Report

Posted 3 years ago

“Absolutley disgusted with this company and Yodel. Still no parcel. I have still no pacely even though they say its delivery? Probably Yodelkept it for themselvez”

Helpful Report

Posted 3 years ago

“I do no think it appropriate to call this baby toy ‘Jim’ in the UK. Jim as in ‘Jim will fix it’ - a well known UK TV programme. His name was Jimmy Saville and was the most notorious child paedophile and pervert in British modern history and I do no think it appropriate to have given this toy that name given the significance. I think you should have done your research beforehand as this is obnoxious to his victims.”

Helpful Report

Posted 3 years ago

“Haven’t even received the product so why are you asking my to review it!???? Morons”

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Posted 3 years ago

Hi Aubrey, I'm so sorry you have not received your parcel. This is showing delivered and left in a safe place, we are finding more information out - we will get this sorted for you.

Posted 3 years ago

“As I have still not received my order I'm afraid to date I am not really impressed. Yodel have been useless in any form of communication.”

Helpful Report

Posted 3 years ago

We're so sorry you are having issues getting our parcel delivered. I have reached out to the YODEL CS team to find out what the issue is and get this fixed. If you continue to have issues and do not get delivery this week or if this is for a special occasion we can dispatch with a different courier on express. Let us know if we can help in any other way.

Posted 3 years ago

“Paid for next day delivery and my order didn’t arrive on time. Maileg mouse that was purchased has arrived with poor stitching. Have emailed but no response. Disappointing.”

Helpful Report

Posted 3 years ago

“The teddy arrived with a dirty smudge on its face. The parcel was poorly packed. Not happy having to pay for return postage and the process was a right faff. Not used Scandiborn before and won’t be again sorry”

Helpful Report

Posted 3 years ago

Hi Denise, We're so sorry to hear about this issue with your order. We will speak with the lady who packed your order and make sure some more training is provided to protect against such an issue in the future. We provide free postage for any item that is not as described or damaged. The team will send you an email to get this sorted for you.

Posted 3 years ago

“Ordered two items in same order only one turned up. Informed scandiborn who said they would reply in 48hrs. No reply very disappointed”

Helpful Report

Posted 3 years ago

“The size listed isn’t right, the bed is very small and no other dolls would fit in it so I’ve had to request permission to return it at my own cost despite also paying for delivery (even though return is within 30 days). Not impressed.”

Helpful Report

Posted 3 years ago

“Unfortunately there was a problem with my delivery and damage was caused to the items delivered and my property. Despite several emails and a phone call we are no further forward with resolving this matter. I would not use this company again or recommend unfortunately due to the poor customer service. They have however managed to find the time to email me this review form!”

Helpful Report

Posted 3 years ago

“Shipping speed is completely unacceptable… I ordered items for delivery to Germany and a week and a half later they still haven’t even left the UK. Customer services just tell me to check the delivery tracker, which tells me my order has not moved from their shipping warehouse for 10 days and counting. Such a shame as the items they sell are lovely, but with so many competitors doing better on shipping, they’ve lost my business.”

Helpful Report

Posted 3 years ago

“Ordered Leger Ludo Space game. Delivered quickly but one playing piece came incomplete. 2 e-mails, complete with photo to Scandibarn - but as yet no response after 4 days. Customer response manifestly poor.”

Helpful Report

Posted 3 years ago

“I want my refund and be processed and my email with the information for the return!”

Helpful Report

Posted 3 years ago

Scandiborn is rated 4.8 based on 17,773 reviews