Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,568 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 1st June 2025

892

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item good quality but I ordered the wrong item. Was disappointed that there was not free return especially as I will have to order another one.”

Helpful Report

Posted 2 days ago

“I bought a little campervan for my niece. With express shipping. Then cancelled the order. as her birthday party was postponed I didnt recieve my shipping refund back. Only a refund for the bus. Then then bought the bus again. Still no refund on shipping.”

Helpful Report

Posted 2 months ago

Hi Jodie, Thanks for your feedback & I’m sorry to hear about the confusion around your shipping refund. I’ve looked into this for you & I can see that the shipping was refunded on the 7th of April. If you’re still not seeing it on your end, please feel free to reach out to us directly and we’d be happy to help track it down! Best wishes, Keeley

Posted 2 months ago

“Ordered 2 beautiful Evie dolls. Unfortunately only one was delivered. Although it was frustrating to have to provide photo proof that I had indeed only received 1 doll, a second doll was dispatched the very next day.”

Helpful Report

Posted 3 months ago

Hi Rose, Thank you for taking the time to share your experience with us! We’re glad to hear that the issue with your order was resolved quickly, but we completely understand how frustrating it can be to receive only part of your order. Your feedback is invaluable, and we will continue to improve our processes. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Keeley

Posted 2 months ago

“The bed is great. You have a fundamental problem with your contractor firm that delivers the beds in the uk. It is impossible to call them, they are late (were late for me) and brought one guy for the job. I wasnt so dissatisfied hence the 3 stars but if you are serious about this you should either find a new contractor to work with or impose on them soem customer centricity (like letting people know of times/dates/phone numbers of delivery guys)”

Helpful Report

Posted 4 months ago

Hi Cem, Thank you for taking the time to share your feedback. We sincerely apologize for the delivery issues you experienced – this is certainly not the level of service we aim to provide. I completely understand your frustration, and I’m pleased to inform you that we’ve recently switched logistics companies, as the previous partner was not meeting our expectations or the standards our customers deserve. At Scandiborn, we are committed to offering the best service possible, and your feedback is invaluable in helping us improve. Once again, we’re truly sorry for the inconvenience you faced, and we genuinely hope you’ll consider shopping with us again in the future. Thank you for your understanding and continued support. Kind regards, Keeley

Posted 4 months ago

“Disappointed to find the product was Chinese made”

Helpful Report

Posted 5 months ago

Hi Roy, Thank you for your feedback. We would like to assure you that all Little Dutch items meet strict European regulations and are produced without child labor and in a socially responsible manner in various countries, including the Netherlands, India, Indonesia, Turkey, and China. If you are unhappy with your item, please feel free to initiate a return through our returns portal on our website. Your satisfaction is important to us. Kind regards, Keeley

Posted 5 months ago

“Great service from Scandiborn. Absolutely terrible delivery service from Parcelforce. I still don’t have the item despite being in for 2 whole days! I would avoid using them in the future.”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for your feedback, and I’m sorry to hear about the issues you’ve experienced with your delivery. The Mustard Made items are dispatched directly from our supplier, which means we unfortunately have no control over which delivery service they use. However, I have reviewed the tracking information, and it shows that a delivery attempt was made today, Thursday, 5th December. I recommend checking the tracking details for further updates, and if you require any assistance or have trouble arranging redelivery, please don’t hesitate to reach out to us at hello@scandiborn.co.uk. We’ll be happy to help. Best regards, Keeley

Posted 6 months ago

“The products I bought were a gift and the recipients were grateful. But I really was disappointed that there is no gift option at checkout - that means you can't add a gift note, and the invoice obviously gets shipped with the products. Given the nature of your products, this seems like a huge miss, if I had known before I spent ages choosing the products I would have gone somewhere else and if that option isn't added in the future I will have to buy from somewhere that does.”

Helpful Report

Posted 6 months ago

Hi Ryan, Thank you for taking the time to share your feedback with us. We're pleased to hear the recipients of your gift appreciated the items you selected. We’re sorry to learn about your frustration regarding the gift options. We’d like to clarify that we do offer the ability to add a gift message just before the checkout process is completed. Additionally, our packages do not include invoices or pricing, ensuring that gifts can be sent directly to recipients without concern. We truly value your feedback, as it highlights an opportunity for us to improve how we communicate this feature to our customers. Your input is important to us, and we hope this clarification encourages you to shop with us again in the future. If you have any further questions or suggestions, please don’t hesitate to reach out. Best regards, Keeley

Posted 6 months ago

“Lovely products but one of the items I ordered was damaged due to insuffcient packaging. Having returned it for a replacement, I was then told it was out of stock. I was offered a refund but didn't receive the full price back as I had applied a £5 discount voucher to my order and this was proportioned to both items. This was the first time I had ordered from Scandiborn and was left disappointed. My daughter recommended the site, having ordered several things for our grandson and been delighted with them.”

Helpful Report

Posted 6 months ago

Hi Jane, Thank you for taking the time to share your experience. I’m truly sorry to hear that one of your items arrived damaged due to insufficient packaging. This is not the standard we strive for, and we appreciate you bringing it to our attention. I also apologize for the confusion regarding the refund process. Your feedback is essential in helping us improve our services. We hope you’ll consider giving us another chance in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Keeley

Posted 6 months ago

“Very good customer services and very quick delivery. Both of my two wooden items were on offer, good value and are gorgeous. Had difficulty using the returns process online as it kept refusing to issue aa refund. Took 6 attempts. The item I returned was a tower of blocks which were hollow and made of cardboard . The online photo was misleading. Wondering why these were being sold by a wooden toy company. A really bad product.”

Helpful Report

Posted 8 months ago

Hi Rosie, Thank you for taking the time to share your experience with us. We are so sorry for the difficulty you encountered while using our returns portal but can see that this has gone through successfully. We strive to provide high-quality products & we understand your disappointment regarding the tower of blocks. While our primary focus is on wooden toys, Scandiborn offers a variety of products made from different materials to cater to diverse preferences and needs. We value your feedback on the product imagery, as it helps us improve our presentation and ensure clarity for our customers. Kind regards, Keeley

Posted 8 months ago

“Like the product but not able to transfer order to desired delivery address from the default address. Obviously failure to navigate the process but no flexibility even in the minutes after the order was made.”

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Posted 8 months ago

Hi Jean, Thank you for your feedback. Please accept our apologies we had been unable to amend your shipping address as this had already been packed by our warehouse team. I'm glad to hear that you have received your order & you are happy with the item :) Kind regards, Keeley

Posted 8 months ago

“Bought a gift for a friend's new baby - it took 12 days to arrive, in which I had to chase. Packaging was very basic, plastic covered. I'd have expected more from such a reputable brand. Overall quite disappointed & not inclined to shop here again.”

Helpful Report

Posted 10 months ago

Hi Zara, Thank you for your feedback on your order. We are so sorry that your order had taken longer to arrive than usual. As explained by our customer service team the item had been out of stock with our supplier so your order was sent directly from the manufacturer - this also means it would have been packaged differently than usual aswel. I can see our customer service team also issued a full refund for the shipping fee as your order was not delivered in the time frame originally provided. Again, we are so sorry that this has happened & can assure you this type of issue is a rare occurrence. Kind regards, Keeley

Posted 10 months ago

“Ultimately disappointed with the quality of my daughters doll.”

Helpful Report

Posted 10 months ago

Hi Alison, Thank you for your feedback today. I'm sorry to hear you are unhappy with your item, I have sent you an email for more info regarding the issue. Kind regards, Keeley

Posted 10 months ago

“Wrong size! I ordered size 29 and instead came 28”

Helpful Report

Posted 10 months ago

Hi Siana, Thank you for your feedback. I'm so sorry to hear you have received the incorrect size. Please contact us at hello@scandiborn.com so we can resolve this for you :) Kind regards, Keeley

Posted 10 months ago

“I absolutely love the 3 Safari Prints I bought as a present but was surprised that they came unframed. On checking the website carefully I did see at the end of the description that they came without frames. £20 seemed expensive!”

Helpful Report

Posted 10 months ago

Hi Debby, Thank you for your feedback. As stated on the items product page on our website, this item is unframed. I'm sorry this was missed as this is stated in bold lettering just below the items description. Should you need any further assistance with your item, please do contact us. Kind regards, Keeley

Posted 10 months ago

“Yes cute things , but the cup is difficult to get drink from. I tried it myself and cannot really get any water out with difficulty so for a baby it’s just a toy nothing else. Same for the spoons , good toy but not useful!”

Helpful Report

Posted 1 year ago

“The items are lovely. The return process is high friction and not fit for 2024.”

Helpful Report

Posted 1 year ago

Hi Jana, Thank you for your review. I have reviewed your order and can see this return has now been actioned for you. I have sent you an email for more information. if you can respond at your earliest convenience please. Thanks Nicola

Posted 1 year ago

“Hi, I like the item I ordered, however it came unzipped and not properly folded like someone tried this on and then rushed to pack it up and send it to me. So this was the only frustrating part of this experience, hoping that my little one will love the new garment I bought from scandiborn.”

Helpful Report

Posted 1 year ago

Dear Ekaterina. Thank you for your review. I am very sorry you are not 100% happy with your purchase. I have sent you an email today to discuss this further with you. If you can reply at your earliest convenience please Thanks, Nicola

Posted 1 year ago

“I had a puzzle sent to my Godson’s daughter for her 1st Birthday. The puzzle was great and now being enjoyed. However I was disappointed that when I ordered I was asked if I wanted to add a personal message, I did so included this and the typed message was on my order. But when the gift was delivered there was no personal message, so they had no idea that we had sent the gift!!!”

Helpful Report

Posted 1 year ago

Dear Kay, I am very sorry to hear that this message was not added into this parcel when delivered. The parcel should have contained a postcard with the gift message you supplied when placing your order. I will liase with our warehouse to make sure this is happening. Thank you for bringing this to our attention. Kind Regards, Nicola

Posted 1 year ago

“items exspensive but reasonable quality very poor delivery service , late and items damaged”

Helpful Report

Posted 1 year ago

Dear Chrissy. Thank you for your review. I have reviewed your order and I can see the carrier attempted delivery three times before returning your order back to the supplier. We did contact you straight away and issued a new order to be sent to you. In regards to the damaged item we have asked for you to provide us with details of what is damaged so we can help you further on this. If you could reply at your earliest convenience. I will re-send this email to you incase this was lost. Kind Regards Nicola

Posted 1 year ago

“I am still awaiting the full package in order #771751. I sent an email to hello@scandiborn.com with no reply”

Helpful Report

Posted 1 year ago

Dear Isabel, Thank you for your feedback. I have had a look into this and I can see our customer service team did email back for more information which you have provided to us last night. our customer service team are investigating this today for you which you will receive a reply once this has been done. Thanks, Nicola

Posted 1 year ago

Scandiborn is rated 4.8 based on 17,568 reviews