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Scandiborn Reviews

4.8 Rating 17,011 Reviews

94 %

of reviewers recommend Scandiborn

Company Reviews

Product Reviews

4.8

Based on 17,011 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

03451202244

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 23rd April 2024

Scandiborn 5 star review on 22nd April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes cute things , but the cup is difficult to get drink from. I tried it myself and cannot really get any water out with difficulty so for a baby it’s just a toy nothing else. Same for the spoons , good toy but not useful!”

Posted 3 days ago

“The items are lovely. The return process is high friction and not fit for 2024.”

Posted 1 month ago

Hi Jana, Thank you for your review. I have reviewed your order and can see this return has now been actioned for you. I have sent you an email for more information. if you can respond at your earliest convenience please. Thanks Nicola

Posted 1 month ago

“Hi, I like the item I ordered, however it came unzipped and not properly folded like someone tried this on and then rushed to pack it up and send it to me. So this was the only frustrating part of this experience, hoping that my little one will love the new garment I bought from scandiborn.”

Posted 2 months ago

Dear Ekaterina. Thank you for your review. I am very sorry you are not 100% happy with your purchase. I have sent you an email today to discuss this further with you. If you can reply at your earliest convenience please Thanks, Nicola

Posted 2 months ago

“I had a puzzle sent to my Godson’s daughter for her 1st Birthday. The puzzle was great and now being enjoyed. However I was disappointed that when I ordered I was asked if I wanted to add a personal message, I did so included this and the typed message was on my order. But when the gift was delivered there was no personal message, so they had no idea that we had sent the gift!!!”

Posted 2 months ago

Dear Kay, I am very sorry to hear that this message was not added into this parcel when delivered. The parcel should have contained a postcard with the gift message you supplied when placing your order. I will liase with our warehouse to make sure this is happening. Thank you for bringing this to our attention. Kind Regards, Nicola

Posted 2 months ago

“items exspensive but reasonable quality very poor delivery service , late and items damaged”

Posted 3 months ago

Dear Chrissy. Thank you for your review. I have reviewed your order and I can see the carrier attempted delivery three times before returning your order back to the supplier. We did contact you straight away and issued a new order to be sent to you. In regards to the damaged item we have asked for you to provide us with details of what is damaged so we can help you further on this. If you could reply at your earliest convenience. I will re-send this email to you incase this was lost. Kind Regards Nicola

Posted 3 months ago

“I am still awaiting the full package in order #771751. I sent an email to hello@scandiborn.com with no reply”

Posted 4 months ago

Dear Isabel, Thank you for your feedback. I have had a look into this and I can see our customer service team did email back for more information which you have provided to us last night. our customer service team are investigating this today for you which you will receive a reply once this has been done. Thanks, Nicola

Posted 4 months ago

“Just after I bought the item the price dropped like a stone, that's life. 07.30 am delivery with 45 minutes notice is not great.”

Posted 4 months ago

Dear David, Thank you for your review. I have sent you an email to help further with this. If you could reply at your earliest convenience please. Kind Regards Nicola

Posted 4 months ago

“Attractive website and efficient service but mixed quality of goods - see reviews”

Posted 4 months ago

Thank you for your review. I will have a look at your reviews on each item individually. - Nicola

Posted 4 months ago

“Paid £48 for a child's toy only to find out it was dropped by £10 soon after purchasing form scandiborn, not open my parcel yet as its a Christmas present hope everything is in the box, feel a bit let down ,”

Posted 4 months ago

Thank you for your review Alan. I have sent you and email to follow up on this. If you could reply at your earliest convenience please. Kind Regards Nicola

Posted 4 months ago

“I kept on being offered the website on Facebook and I had a newborn baby to buy for. The ordering and check out was nice and easy”

Posted 7 months ago

Thank you for your review :) -Nicola

Posted 7 months ago

“The product was ALOT smaller than I had anticipated. Greta for a little snack but nothing big”

Posted 8 months ago

Thank you for your review. I have checked our website to see if this can be improved and the dimensions of the items are specified on our website for this item. I have sent you an email with options, if you can respond to this at your convenience please :) - Nicola

Posted 8 months ago

“Hi I have recently purchased from your website for the first time. The website has a really good selection of stuff, however on delivery the quality of the product was not what I expected. Returns are also not free, so due to the size of the box that the products were delivered in, it has taken time to find a company that couriers a box over 65cm and has cost me nearly £10 to return these products. A bit disappointed overall.”

Posted 8 months ago

Thank you for your review and I am very sorry you are unhappy with your purchase. I have sent you an email to discuss this in more detail with you, if you could respond at your convenience. - Nicola

Posted 8 months ago

“Ordering was easy and product came quickly but unfortunately it was missing parts so I am now waiting to hear back about getting these send seperately”

Posted 8 months ago

Thank you for your review. I am very sorry your order came with missing parts. I can see we have been in contact with the supplier direct about this and we have sent you an email back regarding delivery of these parts. If you require any further assistance please let us know. - Nicola

Posted 8 months ago

“Was sent the wrong item and when I submitted the contact form on the website I did not get a response. I then emailed and dealt with the lovely Christina who arranged for the item to be swapped.”

Posted 8 months ago

Thank you for your review. I am sorry we had a technical issue with our website for contact forms. This has all since been resolved. I am happy this has been resolved by Christina for you. - Nicola

Posted 8 months ago

“Not sure how safe these toys actually are”

Posted 9 months ago

“One of the cover screws was defected. I’ve messaged for a replacement as it’s for a child’s 1st birthday next weekend, just hoping they get back in touch with a plan of sending a replacement.”

Posted 10 months ago

“No response to my email after receiving a dirty product”

Posted 11 months ago

Thank you for your review. I am concerned to read you are waiting for a response to your email. I have tried to call you for some more information about the email you sent to us and have not been able to reach you. At your earliest convenience, I have sent you an email, please let me know when you are free to talk and I will call you again. - Nicola

Posted 10 months ago

“Beautiful bag, good size. Torn down the side within a few weeks of using it, just gutted as well out of warranty as was brought when pregnant.”

Posted 11 months ago

Thank you for your review. I can see my colleague has emailed and I have followed up with an email to you today. At your earliest convenience, please let me know when you are free to talk and I will call again. - Nicola

Posted 10 months ago

“I purchased a beautiful doll online but sadly when it arrived the display box was completely smashed. Couriers are not careful with parcels so Scandiborn need to look at improving their packaging and use something stronger.”

Posted 11 months ago

Thank you Janine, I can see you have spoke with our customer service team and come to a resolution, sorry to see the dolly arrived all bashed, I hope the contents were OK? -Amy.

Posted 11 months ago

“Unfortunately the product I bought was of extremely poor quality. Their customer service team are quick at replying as the product was from CuddleCo.”

Posted 1 year ago

Thank you Savannah, I am sorry to read you wasn't happy with the quality of your product. -Amy.

Posted 11 months ago

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Scandiborn is rated 4.8 based on 17,011 reviews