Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 17,936 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 15th November 2025

908

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived separately, considering only two items were ordered, not sure how efficient this was. Also one of boxes that the toys were in was damaged. Although the toy was fine, the quality of the box was poor, and given that this was a birthday gift, disappointing. I didn’t feel able to give the item as a gift. I would be reluctant to order from Scandiborn again as I wouldn’t feel confident about the quality of packaging.”

Helpful Report

Posted 1 week ago

Hello Kathryn, Thank you so much for your feedback. Looking at your order I can see that one item was dispatched from our own warehouse, and the other came directly from our supplier, and this is the one that had troublesome packaging. Please do reach out to our customer service team who will be able to advise hello@scandiborn.com and in the meantime we will be sure to feed this back to the supplier. For the future, unless you see "Ships directly from our brand partner" on a product, it means that item comes from our own warehouse where you'll hopefully have a better experience :) I hope that helps, Laura

Posted 6 days ago

“My first time ordering from Scandiborn. The gift arrived promptly and was well wrapped. Thank you”

Helpful Report

Posted 1 week ago

Hello Suzannah, Thank you for your kind words! We're so glad to hear that your gift arrived promptly and was well wrapped. We appreciate you choosing Scandiborn for your order and hope to see you again soon! Kind regards, Keeley

Posted 5 days ago

“Very disappointed with the size of the Little Dutch Spiral Tower . Have seen the same toy on Shein & Temu in different colours for a quater of the price”

Helpful Report

Posted 1 week ago

Hi Kelly, Thank you for taking the time to share your feedback. We understand how disappointing it can be when a product doesn’t meet your expectations regarding size. We do our best to provide quality toys at a competitive price, and we appreciate your thoughts in comparing it with other retailers. Your feedback is valuable to us, and we'll consider it in our ongoing efforts to improve our offerings. Kind regards, Keeley

Posted 1 week ago

“I’m hoping the product is lovely. But sadly DHL left on doorstep and although no fault of my own I and in excess of £100 pound short in my pocket with nothing but air to show for it. Scandiborn have neither refunded or resent.”

Helpful Report

Posted 3 weeks ago

Hi Donna, I’m really sorry to hear about your experience. I can see that you’re already in contact with our customer service team who are currently investigating this with the courier. They’ve also advised you of the timeframe this process can take. Please rest assured we’re doing everything we can to get this resolved for you as quickly as possible. Kind regards, Keeley

Posted 3 weeks ago

“Sent the wrong colour item to what was ordered and it also looked used. Quick and easy returns process”

Helpful Report

Posted 4 weeks ago

Hello Carwyn, I’m really sorry to hear that you received the wrong colour item and that it appeared used upon arrival. This isn't the experience we aim to provide, and I appreciate you bringing it to our attention. I'm glad to hear that our returns process was quick and easy for you. If there's anything more we can do to assist, please let us know. Kind regards, Keeley

Posted 3 weeks ago

“Beautiful toys ! Received today & very happy 😊”

Helpful Report

Posted 1 month ago

Hello, I am ever so sorry to hear that your parcel has not arrived with you. After looking into this for you I can see that delivery was attempted but Royal Mail but they were unable to as there was no answer. It is now available to book redelivery. This is all showing on the tracking that was provided to you on despatch of the parcel. I will reach out to you via email now with all of the details so you can arrange this. Kind regards, Meg

Posted 1 month ago

“The products are great but I placed 2 orders in 2 days as one item out of stock which came back in and got caught with double postage dos added £8 which is quite steep and could have been avoided if both parcels would have been sent together”

Helpful Report

Posted 1 month ago

Hello Lizzie, I am ever so sorry you had to place 2 orders with us which caused you paying postage twice. As you can imagine we receive a lot of deliveries and orders. This causes things go out of stock and back in stock frequently. We will always try our best to advise on this if you reach out to our customer service team. We unfortunately don't always know when a delivery is going to arrive until it turns up but if you do reach out, we will always give you as much information as we have. I do hope that despite the upset that the orders arrived safely and all of the items are well enjoyed. Kind regards, Meg x

Posted 1 month ago

“Products themselves are fine but the packaging is so low quality that when it arrived it was ripped. This meant the items which were due to be Christmas and birthday gifts look almost second hand! Like i said, the items themselves were fine (just plastic plates and cups so would be hard not to be) but i think that they could be packaged better in order to avoid extra damage internally in transit”

Helpful Report

Posted 1 month ago

Hi Catherine, Thank you for sharing your feedback. I’ve looked into this & it looks like the items may have come loose from their inner packaging during transit, which we completely understand can be really disappointing – especially as they were intended as gifts. If you’d like to return them for a refund, you’re more than welcome to do so. Please use our returns portal to initiate the return & we’ll be happy to get this sorted for you. Kind regards, Keeley

Posted 1 month ago

“We love your products. They are of high quality and never disappoint. On this occasion I had the gift shipped to a friend directly and the message card was missed from the order. Our friend had no idea who the gift was from. She eventually worked it out because we had sent a gift from your website when her other baby was born. Disappointing.”

Helpful Report

Posted 2 months ago

Hi Amy, Thank you so much for your kind words & for continuing to choose our products - we’re delighted to hear you love the quality & reliability. We’re very sorry to hear about the confusion with your recent gift message. Our gift messaging is a digital service, which means the message is sent directly to the phone number provided on the order rather than on a physical card. We completely understand how disappointing it must have been for your friend not to know right away who the gift was from. We truly appreciate your feedback, as it helps us improve the experience for our customers. Thank you again for your support & we look forward to helping you celebrate more special moments in the future. Kind regards, Keeley

Posted 2 months ago

“I ordered one thing and you sent another! I ordered pretend fruit and your sent pretend vegetables! Although the item may be okay the fundamentals were a fail.”

Helpful Report

Posted 3 months ago

Hi Michelle, Thanks so much for your feedback. We’ve checked your order & can see that you ordered the Little Dutch Wooden Cutting Vegetables, so the item you received is the correct one. If this isn’t what you were looking for, you’re very welcome to return it to us for a refund according to our returns policy. Just let us know if you need any help with the process! Kind regards, Keeley

Posted 3 months ago

“Very quick delivery and easy website to use.”

Helpful Report

Posted 4 months ago

Hello Lucy, I am so pleased to hear you had a positive experience using our website and the delivery times were fast. Thank you for taking the time to share your feedback. Kind regards, Charlotte

Posted 4 months ago

“Item good quality but I ordered the wrong item. Was disappointed that there was not free return especially as I will have to order another one.”

Helpful Report

Posted 5 months ago

Hi Kathleen, Thank you for your review! We're glad to hear that you found the item to be of good quality. We understand how disappointing it can be to order the wrong item, and we appreciate your feedback regarding the return policy. Your comments help us enhance our service for everyone. Kind regards, Keeley

Posted 4 months ago

“I bought a little campervan for my niece. With express shipping. Then cancelled the order. as her birthday party was postponed I didnt recieve my shipping refund back. Only a refund for the bus. Then then bought the bus again. Still no refund on shipping.”

Helpful Report

Posted 7 months ago

Hi Jodie, Thanks for your feedback & I’m sorry to hear about the confusion around your shipping refund. I’ve looked into this for you & I can see that the shipping was refunded on the 7th of April. If you’re still not seeing it on your end, please feel free to reach out to us directly and we’d be happy to help track it down! Best wishes, Keeley

Posted 7 months ago

“Ordered 2 beautiful Evie dolls. Unfortunately only one was delivered. Although it was frustrating to have to provide photo proof that I had indeed only received 1 doll, a second doll was dispatched the very next day.”

Helpful Report

Posted 8 months ago

Hi Rose, Thank you for taking the time to share your experience with us! We’re glad to hear that the issue with your order was resolved quickly, but we completely understand how frustrating it can be to receive only part of your order. Your feedback is invaluable, and we will continue to improve our processes. If you need any further assistance, please don’t hesitate to reach out! Best wishes, Keeley

Posted 7 months ago

“The bed is great. You have a fundamental problem with your contractor firm that delivers the beds in the uk. It is impossible to call them, they are late (were late for me) and brought one guy for the job. I wasnt so dissatisfied hence the 3 stars but if you are serious about this you should either find a new contractor to work with or impose on them soem customer centricity (like letting people know of times/dates/phone numbers of delivery guys)”

Helpful Report

Posted 9 months ago

Hi Cem, Thank you for taking the time to share your feedback. We sincerely apologize for the delivery issues you experienced – this is certainly not the level of service we aim to provide. I completely understand your frustration, and I’m pleased to inform you that we’ve recently switched logistics companies, as the previous partner was not meeting our expectations or the standards our customers deserve. At Scandiborn, we are committed to offering the best service possible, and your feedback is invaluable in helping us improve. Once again, we’re truly sorry for the inconvenience you faced, and we genuinely hope you’ll consider shopping with us again in the future. Thank you for your understanding and continued support. Kind regards, Keeley

Posted 9 months ago

“Disappointed to find the product was Chinese made”

Helpful Report

Posted 10 months ago

Hi Roy, Thank you for your feedback. We would like to assure you that all Little Dutch items meet strict European regulations and are produced without child labor and in a socially responsible manner in various countries, including the Netherlands, India, Indonesia, Turkey, and China. If you are unhappy with your item, please feel free to initiate a return through our returns portal on our website. Your satisfaction is important to us. Kind regards, Keeley

Posted 10 months ago

“Great service from Scandiborn. Absolutely terrible delivery service from Parcelforce. I still don’t have the item despite being in for 2 whole days! I would avoid using them in the future.”

Helpful Report

Posted 11 months ago

Hi Emma, Thank you for your feedback, and I’m sorry to hear about the issues you’ve experienced with your delivery. The Mustard Made items are dispatched directly from our supplier, which means we unfortunately have no control over which delivery service they use. However, I have reviewed the tracking information, and it shows that a delivery attempt was made today, Thursday, 5th December. I recommend checking the tracking details for further updates, and if you require any assistance or have trouble arranging redelivery, please don’t hesitate to reach out to us at hello@scandiborn.co.uk. We’ll be happy to help. Best regards, Keeley

Posted 11 months ago

“The products I bought were a gift and the recipients were grateful. But I really was disappointed that there is no gift option at checkout - that means you can't add a gift note, and the invoice obviously gets shipped with the products. Given the nature of your products, this seems like a huge miss, if I had known before I spent ages choosing the products I would have gone somewhere else and if that option isn't added in the future I will have to buy from somewhere that does.”

Helpful Report

Posted 11 months ago

Hi Ryan, Thank you for taking the time to share your feedback with us. We're pleased to hear the recipients of your gift appreciated the items you selected. We’re sorry to learn about your frustration regarding the gift options. We’d like to clarify that we do offer the ability to add a gift message just before the checkout process is completed. Additionally, our packages do not include invoices or pricing, ensuring that gifts can be sent directly to recipients without concern. We truly value your feedback, as it highlights an opportunity for us to improve how we communicate this feature to our customers. Your input is important to us, and we hope this clarification encourages you to shop with us again in the future. If you have any further questions or suggestions, please don’t hesitate to reach out. Best regards, Keeley

Posted 11 months ago

“Lovely products but one of the items I ordered was damaged due to insuffcient packaging. Having returned it for a replacement, I was then told it was out of stock. I was offered a refund but didn't receive the full price back as I had applied a £5 discount voucher to my order and this was proportioned to both items. This was the first time I had ordered from Scandiborn and was left disappointed. My daughter recommended the site, having ordered several things for our grandson and been delighted with them.”

Helpful Report

Posted 11 months ago

Hi Jane, Thank you for taking the time to share your experience. I’m truly sorry to hear that one of your items arrived damaged due to insufficient packaging. This is not the standard we strive for, and we appreciate you bringing it to our attention. I also apologize for the confusion regarding the refund process. Your feedback is essential in helping us improve our services. We hope you’ll consider giving us another chance in the future. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Keeley

Posted 11 months ago

“Very good customer services and very quick delivery. Both of my two wooden items were on offer, good value and are gorgeous. Had difficulty using the returns process online as it kept refusing to issue aa refund. Took 6 attempts. The item I returned was a tower of blocks which were hollow and made of cardboard . The online photo was misleading. Wondering why these were being sold by a wooden toy company. A really bad product.”

Helpful Report

Posted 1 year ago

Hi Rosie, Thank you for taking the time to share your experience with us. We are so sorry for the difficulty you encountered while using our returns portal but can see that this has gone through successfully. We strive to provide high-quality products & we understand your disappointment regarding the tower of blocks. While our primary focus is on wooden toys, Scandiborn offers a variety of products made from different materials to cater to diverse preferences and needs. We value your feedback on the product imagery, as it helps us improve our presentation and ensure clarity for our customers. Kind regards, Keeley

Posted 1 year ago

Scandiborn is rated 4.8 based on 17,936 reviews