Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 18,231 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 18,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 5th March 2026

916

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi iron board I had ordered arrived the box was intact but the actual iron board inside is broken please can you let me know what needs to happen as I do want it still and when my granddaughter opened the box it was broken ?”

Helpful Report

Posted 3 months ago

Hi Maria, We’re really sorry to hear the iron board arrived damaged. That’s certainly not what we want for you. I can confirm someone from our Customer Happiness Team has reached out to you this morning regarding this matter, as we want to resolve this for you as quickly as possible. We look forward to rectifying this for you. Thank you for letting us know. Kind regards, Nicola

Posted 2 months ago

“My first experience was not great, they partially sent me my order and after many complains, they told me that the other half was sold out and refunded me the price (but not the tax or delivery)”

Helpful Report

Posted 3 months ago

Hello Agustina, Sorry to read this - I have looked into this further and can see that one item you ordered was out of stock at our supply partner so this was cancelled and refunded in full, including the VAT. You did not pay delivery on your original order as it was over our free delivery threshold, I am sorry for this operational error, but hopefully this reassures you that you did not overpay for the item that you did receive, Many thanks Laura

Posted 3 months ago

“Sorry can't really give a review, still waiting for my order to be delivered, was ordered on 29th November”

Helpful Report

Posted 3 months ago

Hello Jane, I have taken a look at your order, and can see that delivery was made on the 9th Dec. Details will be on your tracking reference from your dispatch confirmation email, but if you have any problem do reach out to us at hello@scandiborn.com, Many thanks, Laura

Posted 3 months ago

“Lovely product terrible customer service. They charge £19 to ship to NI when we are simply part of UK. Shame as I’ll never order again considering I can get from other companies with free delivery”

Helpful Report

Posted 3 months ago

“Although the website is good and delivery was prompt, I was disappointed that a recent purchase had been wrongly advertised and now I am having to pay to return an unsuitable product. I have emailed and await a reply.”

Helpful Report

Posted 3 months ago

“The product is fine but unfortunately I am lucky to finally have it! It was delivered to wrong address completely and Scandiborn’s advice to me was to go “looking for it myself” and hope the people at the random address would hand it over! Not good!”

Helpful Report

Posted 6 months ago

Hi Bella, Thank you ever so much for your feedback & we’re really sorry to hear about the delivery issue you experienced with Royal Mail. We completely understand how frustrating that must have been. I can see that our customer service team worked closely with you to help locate your order & also offered to replace it right away if it had been damaged. We’re pleased that your product arrived safely in the end & hope you’re enjoying it now it’s with you. Kind regards, Keeley

Posted 6 months ago

“the lunch bag is good, the bottle is leaking and very unpractical for school :( disappointed not worth the money:(”

Helpful Report

Posted 6 months ago

Hi Ana, We’re really sorry to hear that you’re disappointed with your purchase. We’re glad you’re happy with the lunch bag, but it’s disappointing to hear that the bottle is leaking & not practical for school use. We haven’t had any correspondence from you about this issue, so we didn’t have the opportunity to put things right. Please do reach out to us directly - we’d love the chance to help resolve this for you & make sure you feel the product is worth your money. Your feedback is very important to us & we’d like to turn this experience around for you. Kind regards, Keeley

Posted 6 months ago

“Wrong item arrived expected to return it myself for a fukl refund or accept a discount of 15% which is unacceptable”

Helpful Report

Posted 8 months ago

Hi Kauther, We're very sorry for any misunderstanding & inconvenience caused. I've looked into your correspondence with our customer service team & can confirm that there was a barcoding issue in the warehouse, which led to the wrong item being sent. Unfortunately, the item you originally ordered is now out of stock. Our team offered a 15% discount should you wish to keep the item or we can arrange a free of charge return (QR code or print at home label) for a full refund. I can see that our customer service team is currently awaiting your confirmation on how you'd like to proceed. Please don’t hesitate to get in touch so we can resolve this for you as quickly as possible. Kind regards, Keeley

Posted 8 months ago

“Pre fitted screw missing ! I hope this won’t affect the safety, would expect baby items to be vigorously checked for safety!”

Helpful Report

Posted 8 months ago

Hi Caroline, We're very sorry to hear about your experience. Your child's safety is our top priority and we understand how concerning this must be. Please reach out to our customer service team at hello@scandiborn.co.uk so we can resolve this issue promptly and ensure everything is safe and secure. Thank you for bringing it to our attention. Kind regards, Keeley

Posted 8 months ago

“Dissapointed with overall quality.”

Helpful Report

Posted 9 months ago

Hi Therese, We’re sorry to hear that you were disappointed with the overall quality. That’s certainly not the experience we aim to provide. Please don’t hesitate to contact our customer service team if you'd like to discuss this further or explore your options. Kind regards, Keeley

Posted 9 months ago

“Not too impressed. You sent the goods to the wrong address and I had to send them to the correct address myself. Also very expensive.”

Helpful Report

Posted 11 months ago

Hi David, We're truly sorry for the inconvenience and confusion caused. After looking into your order, we can confirm it was shipped to the address provided at checkout, which matched both the billing and shipping information entered. We completely understand how frustrating this experience must have been and we appreciate you taking the time to share your feedback. Please don’t hesitate to reach out if there’s anything we can do to help further. Kind regards, Keeley

Posted 11 months ago

“Packaging all broken on arrival and found the website hard to use to check out on items.”

Helpful Report

Posted 1 year ago

Hi Ashleigh, We're really sorry to hear that your order didn’t arrive as expected. Our proof of delivery image does show the parcel intact & we haven’t received any correspondence from you just yet. Please do reach out to our friendly customer service team - we’d love to assist you in any way we can! We also appreciate your feedback on our website. We're always looking for ways to improve the shopping experience, so your comments are really valuable to us. If there's anything specific you found tricky, we'd love to hear more so we can make things better. Thanks for sharing your thoughts! Kind regards, Keeley

Posted 1 year ago

“I am not very happy, I’m sure if the parcel turned up I could write my review, but it hasn’t. I have emailed and asked for it to be sent again confirming my delivery details or a refund and have had no response from the seller. Shame considering it’s a Christmas gift for my baby niece!”

Helpful Report

Posted 1 year ago

Hi Gina, Thank you for leaving us a review. I have checked our system and, unfortunately, I am unable to locate any previous correspondence from you regarding your order. Upon investigating further, I can see that your parcel is on its way back to us due to the shipping address being incomplete. We have reached out to you via email with further information and next steps. Please check your inbox, and don’t hesitate to get in touch if you have any additional questions or concerns. We’re committed to resolving this for you as quickly as possible. Kind regards, Keeley

Posted 1 year ago

“Ordered on 23rd November. Haven't recieved my order or any correspondence re delivery. Need it for my daughter birthday on Saturday.”

Helpful Report

Posted 1 year ago

Hi Lynne, Thank you for your feedback, and I’m sorry for any confusion regarding your order. I can see that you’ve been in touch with our customer service team, who provided the proof of delivery. I understand that you later confirmed the order had indeed been received, as another member of your household had taken in the delivery on the 25th November. We’re glad the order has reached you, and we hope your daughter enjoys her birthday gift! If there’s anything further we can assist you with, please don’t hesitate to let us know. Kind regards, Keeley

Posted 1 year ago

“I was disappointed with the size of the product to be honest as I thought it would be bigger than it was”

Helpful Report

Posted 1 year ago

Hi Jo, Thank you for sharing your thoughts with us. I'm sorry to hear that the size of the product didn’t meet your expectations. We aim to provide clear descriptions and dimensions to help our customers make informed choices when purchasing from our website. Your feedback is invaluable for us to improve our offerings, and we truly appreciate you taking the time to let us know. If there’s anything else we can assist you with or if you have any questions about our products, please feel free to reach out. Best, Keeley

Posted 1 year ago

“The note we requested to be enclosed didn’t have the full message hence the receiver had no idea who had gifted them this item our names were omitted from the message”

Helpful Report

Posted 1 year ago

Hi Raphael, Thank you for taking the time to share your experience with us. I sincerely apologize for the oversight regarding the gift message; it's important for the recipient to know who their gift is from, and we regret that this wasn’t conveyed properly due to a formatting error that has now been resolved. We appreciate your feedback, as it helps us to refine our processes and improve our service. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Keeley

Posted 1 year ago

“I was excited to find a very cute little garden building block set to give my goddaughter for her first birthday - but I seemed to get one issue after another. First of all none of my cards worked to purchase the gift on the Website - trying on multiple browsers. Then when I did finally get the gift ordered, I specifically asked for the gift card (as I'd been informed there was no gift wrapping) and included the message to go with the gift... But when it turned up there was no gift message included, however the invoice HAD been included. Not impressed with the service to be honest, I'd expect better when you're paying £30+ postage for an item.”

Helpful Report

Posted 1 year ago

Hi Rose, Thank you for your feedback. I'm really sorry to hear about the issues you encountered while trying to purchase your gift and the oversight with the gift message. We strive to provide a smooth shopping experience, and it’s clear we missed the mark here. Your concerns regarding the payment process and the absence of the personalized message matter to us. I assure you that we’re looking into these issues to prevent them from happening again. We appreciate your understanding and hope to make it up to you in the future. Best wishes, Keeley

Posted 1 year ago

“Purchased the doll house but the furniture is now out of stock!!! What I have received in the past is of good quality but a very disappointed granddaughter this Christmas!!”

Helpful Report

Posted 1 year ago

Hi Eirian, I’m truly sorry to hear about your experience with the dollhouse furniture being out of stock. I completely understand how disappointing this must be. Both we and our suppliers strive to keep our inventory levels accurate, but unfortunately, in this instance, the item oversold before our system could update in time. We sincerely apologize for any inconvenience this has caused. Kind regards, Keeley

Posted 1 year ago

“Sadly I wasn’t hugely impressed by my order.. two of the rubber suction cups were folded and therefore wouldn’t stick to the tiles. I attempted to flatten them but this did not work. It has therefore left me with only two parts for my wee one to play with, not quite the same effect.”

Helpful Report

Posted 1 year ago

Hi Caroline, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 1 year ago

“Love the brand but not all items are good quality.”

Helpful Report

Posted 1 year ago

Hi Laisa, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 1 year ago

Scandiborn is rated 4.8 based on 18,231 reviews