Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,477 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 27th March 2025

888

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not too impressed. You sent the goods to the wrong address and I had to send them to the correct address myself. Also very expensive.”

Helpful Report

Posted 1 week ago

Hi David, We're truly sorry for the inconvenience and confusion caused. After looking into your order, we can confirm it was shipped to the address provided at checkout, which matched both the billing and shipping information entered. We completely understand how frustrating this experience must have been and we appreciate you taking the time to share your feedback. Please don’t hesitate to reach out if there’s anything we can do to help further. Kind regards, Keeley

Posted 1 week ago

“Packaging all broken on arrival and found the website hard to use to check out on items.”

Helpful Report

Posted 2 months ago

Hi Ashleigh, We're really sorry to hear that your order didn’t arrive as expected. Our proof of delivery image does show the parcel intact & we haven’t received any correspondence from you just yet. Please do reach out to our friendly customer service team - we’d love to assist you in any way we can! We also appreciate your feedback on our website. We're always looking for ways to improve the shopping experience, so your comments are really valuable to us. If there's anything specific you found tricky, we'd love to hear more so we can make things better. Thanks for sharing your thoughts! Kind regards, Keeley

Posted 2 months ago

“I am not very happy, I’m sure if the parcel turned up I could write my review, but it hasn’t. I have emailed and asked for it to be sent again confirming my delivery details or a refund and have had no response from the seller. Shame considering it’s a Christmas gift for my baby niece!”

Helpful Report

Posted 4 months ago

Hi Gina, Thank you for leaving us a review. I have checked our system and, unfortunately, I am unable to locate any previous correspondence from you regarding your order. Upon investigating further, I can see that your parcel is on its way back to us due to the shipping address being incomplete. We have reached out to you via email with further information and next steps. Please check your inbox, and don’t hesitate to get in touch if you have any additional questions or concerns. We’re committed to resolving this for you as quickly as possible. Kind regards, Keeley

Posted 4 months ago

“Ordered on 23rd November. Haven't recieved my order or any correspondence re delivery. Need it for my daughter birthday on Saturday.”

Helpful Report

Posted 4 months ago

Hi Lynne, Thank you for your feedback, and I’m sorry for any confusion regarding your order. I can see that you’ve been in touch with our customer service team, who provided the proof of delivery. I understand that you later confirmed the order had indeed been received, as another member of your household had taken in the delivery on the 25th November. We’re glad the order has reached you, and we hope your daughter enjoys her birthday gift! If there’s anything further we can assist you with, please don’t hesitate to let us know. Kind regards, Keeley

Posted 4 months ago

“I was disappointed with the size of the product to be honest as I thought it would be bigger than it was”

Helpful Report

Posted 5 months ago

Hi Jo, Thank you for sharing your thoughts with us. I'm sorry to hear that the size of the product didn’t meet your expectations. We aim to provide clear descriptions and dimensions to help our customers make informed choices when purchasing from our website. Your feedback is invaluable for us to improve our offerings, and we truly appreciate you taking the time to let us know. If there’s anything else we can assist you with or if you have any questions about our products, please feel free to reach out. Best, Keeley

Posted 5 months ago

“The note we requested to be enclosed didn’t have the full message hence the receiver had no idea who had gifted them this item our names were omitted from the message”

Helpful Report

Posted 5 months ago

Hi Raphael, Thank you for taking the time to share your experience with us. I sincerely apologize for the oversight regarding the gift message; it's important for the recipient to know who their gift is from, and we regret that this wasn’t conveyed properly due to a formatting error that has now been resolved. We appreciate your feedback, as it helps us to refine our processes and improve our service. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, Keeley

Posted 5 months ago

“I was excited to find a very cute little garden building block set to give my goddaughter for her first birthday - but I seemed to get one issue after another. First of all none of my cards worked to purchase the gift on the Website - trying on multiple browsers. Then when I did finally get the gift ordered, I specifically asked for the gift card (as I'd been informed there was no gift wrapping) and included the message to go with the gift... But when it turned up there was no gift message included, however the invoice HAD been included. Not impressed with the service to be honest, I'd expect better when you're paying £30+ postage for an item.”

Helpful Report

Posted 5 months ago

Hi Rose, Thank you for your feedback. I'm really sorry to hear about the issues you encountered while trying to purchase your gift and the oversight with the gift message. We strive to provide a smooth shopping experience, and it’s clear we missed the mark here. Your concerns regarding the payment process and the absence of the personalized message matter to us. I assure you that we’re looking into these issues to prevent them from happening again. We appreciate your understanding and hope to make it up to you in the future. Best wishes, Keeley

Posted 5 months ago

“Purchased the doll house but the furniture is now out of stock!!! What I have received in the past is of good quality but a very disappointed granddaughter this Christmas!!”

Helpful Report

Posted 6 months ago

Hi Eirian, I’m truly sorry to hear about your experience with the dollhouse furniture being out of stock. I completely understand how disappointing this must be. Both we and our suppliers strive to keep our inventory levels accurate, but unfortunately, in this instance, the item oversold before our system could update in time. We sincerely apologize for any inconvenience this has caused. Kind regards, Keeley

Posted 6 months ago

“Sadly I wasn’t hugely impressed by my order.. two of the rubber suction cups were folded and therefore wouldn’t stick to the tiles. I attempted to flatten them but this did not work. It has therefore left me with only two parts for my wee one to play with, not quite the same effect.”

Helpful Report

Posted 6 months ago

Hi Caroline, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 6 months ago

“Love the brand but not all items are good quality.”

Helpful Report

Posted 7 months ago

Hi Laisa, Thank you for your feedback. I'm sorry to hear you are unhappy with your item. Please do contact us at hello@scandiborn.com so our wonderful customer service team can assist you further with this. Kind regards, Keeley

Posted 6 months ago

“This kitchen all cracked after my son poured some water in it - unprotected wood! I appreciate this is from a third party but they didn’t take any responsibility, and relayed their reply that stated it’s a play kitchen and kids should not pour water on it. Good luck telling a toddler not to pour water, when it comes with a tap, a kettle, mugs and cups!! £120 for a kitchen that fully cracked 5 minutes after its first use. And no compensation.”

Helpful Report

Posted 11 months ago

Dear Sara, Thank you for your review. This product ordered is intended as advertised for imaginative play. On reviewing all images provided, the damages shown are consistent with wooden product that has been exposed to water for a considerable amount of time causing this to swell and crack. I will follow this up with an email to you. Kind Regards, Nicola

Posted 11 months ago

“Products were fine but the packaging was really below expectation. There was no padding/packaging, no note/invoice or even a thank you for your order. The box arrived damaged. For a site that sells high end well designed products, I found the packaging and unboxing experience extremely underwhelming. Would not use to send gifts to friends now that it’s clear how nothing is packaged with padding or personal note etc.”

Helpful Report

Posted 11 months ago

I am very sorry you are not happy with the service that we have provided. I will be in touch via email to help out further on this. Thanks Nicola

Posted 11 months ago

“Not the same colour as on the website. Looks like they’ve been left out in the sun and the colour drained out of them. So have returned them which I have had to pay for. So unfortunately I won’t be a returning customer.”

Helpful Report

Posted 11 months ago

Hi Shelly, Thank you for your review. I am very sorry to hear you are not happy with the item you have ordered. I will be in contact via email to help resolve this for you. Kind Regards, Nicola

Posted 11 months ago

“A terribly bad user experience. This bed is quite expensive, so we had high expectations for its quality. However, during the assembly process, we first discovered that some parts were missing (there should have been 14 wooden dowels, but the packaging only contained twelve. I swear we didn't lose any). Secondly, when attaching the bed boards, there was a discrepancy in the pre-drilled screw holes on the left and right sides (I tried switching the positions and orientations of the bed boards, but the discrepancy persisted! There's simply no way to adjust it). Now, only one screw has been installed... Honestly, the bed looks beautiful, and I really like the color, but what disappoints me is their lack of precision! I can't believe we paid this much for such a product!”

Helpful Report

Posted 11 months ago

“Poor so far. I had a chair delivered - chair had a broken leg. I was then told that another would be delivered. This one arrived and is also broken. I am now still waiting on a replacement coming. Bit disappointing and I’m not thrilled at the build quality - both legs were broken in exactly the same place. To be fair, they have been good at keeping me in the loop just not thrilled with the actual product”

Helpful Report

Posted 1 year ago

Dear Jonathan, I am very sorry to hear you are having problems with the item you have ordered from us. I am going to take a look into this for you today and come back to you via email. I can see we have had some communication with you already as you mentioned. Please rest assured we will come to a resolution for you. Kind Regards, Nicola

Posted 1 year ago

“Unfortunately this birthday present ( rabbit ride on toy) we bought for our grand daughter had a small chip out of it and the neck of the rabbit split a little during construction, we had to carry out some remedial work in order to have a present to give her on her birthday. I was disappointed in this as I thought the company had a very good reputation.”

Helpful Report

Posted 1 year ago

Dear Merlin. Thank you for your review. I am very sorry you had an issue with this item you purchased from us. This is not something we have come across before and I am very sorry this has happened to you. I will be contacting you direct via email if you can respond at your earliest convenience. Kind Regards Nicola

Posted 1 year ago

“Disappointed in that the name of the company and the type of toy gives the impression of being made in Scandinavia but in fact, made in China on the box.”

Helpful Report

Posted 1 year ago

Dear Jennifer, Thank you for your review. Our brand is Scandinavian-inspired children's design, decor, essentials, toys, accessories and more. Scandiborn was born out of a love for timeless Scandinavian-led design. We're extremely proud of our heritage, working alongside a global community of trusted brands and artisans, to source unique finds that merge stunning design with practicality and longevity. Kind Regards Nicola

Posted 1 year ago

“I specifically chose Scandiborn as I was looking for an ethically, sustainably sourced toy. The product arrived having been made and shipped from china. This was not made clear at the point of purchase.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review Scandiborn. I am sorry you are not 100% happy with the item that you purchased. Can you please email us at hello@scandiborn.co.uk so we can help you further on this. Kind Regards Nicola

Posted 1 year ago

“Although the product I ordered is lovely,I ordered 2 by mistake and have emailed 3 times for a returns label and have had no reply back”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your review. I have checked and can see a member of our customer service team has emailed you on the 9th November regarding your return to your email address registered with us. I will forward this to you so you have this. If you can reply at your earliest convenience please. - Nicola

Posted 1 year ago

“I placed my order 3 weeks ago and still haven’t received anything but I have had two emails from scandiborn to say they are liaising with the supplier.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry you have not yet received your order from Yaya studios. I have sent you an email to get this resolved for you as quickly as possible. Please can you reply at your earliest convenience. - Nicola

Posted 1 year ago

Scandiborn is rated 4.8 based on 17,477 reviews