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Scandiborn Reviews

4.8 Rating 17,020 Reviews

94 %

of reviewers recommend Scandiborn

Company Reviews

Product Reviews

4.8

Based on 17,020 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

03451202244

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 23rd April 2024

Scandiborn 5 star review on 23rd April 2024

Scandiborn 5 star review on 22nd April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 17th April 2024

Scandiborn 5 star review on 10th April 2024

Scandiborn 5 star review on 10th April 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would not offer refund, will never use again”

Posted 9 months ago

Thank you for your review. I am very sorry you have had an issue with the delivery of this item. I can see we have offered to return and replace/refund your item for you. If you would like go ahead please contact us , we can arrange this for you straight away. - Nicola

Posted 8 months ago

“Items have still not been delivered”

Posted 10 months ago

“Glasses look great but broke the first day.”

Posted 10 months ago

Thank you for your review. I can see you have been in contact with out customer service team and a we have come to a resolution for you. - Nicola

Posted 10 months ago

“I have returned the unicorn Jack in the box, terrible quality!!”

Posted 10 months ago

Thank you for your review. I am very sorry this item was not up to the quality you required. I will pass your comments onto the supplier of this item. - Nicola

Posted 8 months ago

“I ordered a lion cushion which arrived two months late after I had found an alternative and frankly forgotten about the original. I prompted Scandiborn several times and was assured my purchase would arrive imminently but it never did in the timescales they gave me. When it finally arrived I asked for a refund and expressed my dissatisfaction but the poor service on Scandiborn’s part was never acknowledged nor did I receive an apology. I was really disappointed in the service I received. I cannot comment on the product as I returned it without opening.”

Posted 10 months ago

Hi, Thank you for your review. I can see you are have been in contact with our customer service team and have come to a resolution on your order. - Nicola

Posted 10 months ago

“Ordered the MamaToyz Bold Ride On. Was missing parts, so I couldn't assemble it. Requested spare parts after 2-weeks of no replacements, i was informed that there were no more parts for the toy and I can either accept a 20% price reduction or refund. I don't believe the excuse of not having the parts. I don't believe a reduction of 20% for a toy that is unusable without them is a just alternative.”

Posted 1 year ago

Thank you for your feedback David. I am sorry to read this, it isn't the level of service we aim to provide to our customers. One of our customer service team will contact you to discuss further. Thanks. -Amy.

Posted 1 year ago

“Because of the item getting lost I missed my granddaughters birthday had to buy another gift so I might just send this item back. Just refunding the postage price did not really say sorry.”

Posted 1 year ago

Thank you Rachael I am so sorry to read this, one of our customer service team will contact you to discuss this with you further. -Amy.

Posted 1 year ago

“Delivery service awfully ordered product stated 3 - 5 days delivery in fact took 6 weeks !”

Posted 1 year ago

Thank you Philip, I am sorry to read about your delayed order, we have experienced some delays with this specific supplier and would never be the level of service we would want our customers to receive. One of the customer service team will be in touch to discuss with you further. Thanks. -Amy.

Posted 1 year ago

“I ordered a gift voucher but I was charged shipping didn’t receive the gift voucher by email or post - not sure how to get in touch?”

Posted 1 year ago

Hi Hazel So sorry to read you have not received your gift voucher, I will make sure one of our customer service team contact you direct to resolve. Thanks -Amy.

Posted 1 year ago

“Pls take the shower mat out of your shopping profile. My son fell twice, we cant use it anymore. The vacuum heads under it dont work. We had the another liewood before and it was amazing, this one is not a good mat by any means.”

Posted 1 year ago

Thank you for your review Ayca. One of our customer service team will be in contact to discuss this further with you. Thanks. -Amy.

Posted 1 year ago

“Very poor customer service. I’m waiting for a return or exchange with an item I bought but NO ONE reply to my email or message.”

Posted 1 year ago

Thank you for your review KaHei, I am sorry to read this, it isn't the level of service our customer service team aim to provide. One of the team will contact you tomorrow morning. I can see an email request from you over weekend, the office is closed at this time. I can also see that Nicola, one of the customer service team has sent some returns instructions to you on Monday. We will be in touch to see if we can help with anything further. Thanks. -Amy.

Posted 1 year ago

“I was very upset about the fact I had bought several items in the past and I could not be accommodated and have item sent to my new grand daughter in Ireland . It cost me a considerable amount of money to get her the same baby cot blanket as her little sister so won’t be buying her the dolls and toys as before”

Posted 1 year ago

I am sorry to read this Anne. Christine, one of our customer service team will be in contact to discuss your feedback further and see if there is anything further we can do to support you. -Amy.

Posted 1 year ago

“Really disappointed in this purchase- unfortunately changing bag looks cheap and have returned”

Posted 1 year ago

Thanks Sophia Sorry to read you are not happy with the changing bag you ordered. I believe my colleague, Nicola has been in contact to discuss further with you. -Amy.

Posted 1 year ago

“My order was very delayed with no information regarding expected delivery from Scandiborn. I needed to send an email on two separate occasions regarding updates. I have bought several orders from the company but will not be doing so again.”

Posted 1 year ago

Thank you for your review Sandra, I am so sorry you have experienced such a delay with your order, we have encountered a few delays with this particular supplier, and have been working hard to try and resolve this with them. I agree, we can do better in making you aware of these delays as customers when we find out, sometimes this is still a little too late. This isn't the level of service we would want any of our customers to experience. My colleague will be in contact to discuss this a little more with you. -Amy.

Posted 1 year ago

“The products are really nice (I love Little Dutch) but the customer support is awful unfortunately.”

Posted 1 year ago

Thanks Marta, I am sorry to read your not happy with the service, I can see you have been encountering issues with your delivery. One of the customer service team will be in contact to explain a little further. -Amy.

Posted 1 year ago

“Disappointed - made my order in 8th December in time for Christmas by is yet to arrive. Not received any correspondence about my order or delivery”

Posted 1 year ago

“Did not receive order, had to email twice and was informed on the second email it was lost”

Posted 1 year ago

Thank you for your review Ellen, I am sorry you have had this experience. I can see my colleague Keeley was working on your query. I have dropped her a line with your feedback and have asked her to review this and also contact you tomorrow. Thanks -Amy.

Posted 1 year ago

“Contacted Scandiborn to cancel my order but it was delivered anyway. Now I have to arrange my own courier to return the unwanted goods”

Posted 1 year ago

“The poor review is not for Scandiborn which is a very good company. I never received the item i ordered .....the courier service appears to have "lost" it !”

Posted 1 year ago

Thank you Susie I am so sorry you have had this kind of experience, we wouldn't expect this on our behalf from any of our carrier services. I can see my colleague Charlotte helped you with your query, I hope this hasn't discouraged you from coming back to shop again. -Amy.

Posted 1 year ago

“I haven't received my order which I purchased on the 8th December”

Posted 1 year ago

Thank you for your review Alex. I am so sorry about this, I can see you contacted us yesterday. My colleague Nicola is going to contact you so we can try and help fix this. -Amy.

Posted 1 year ago

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Scandiborn is rated 4.8 based on 17,020 reviews