Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 17,766 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,766 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 26th August 2025

899

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to return all items as only after receiving them did I realise everything is made from polyester, especially the toys that babies put in their mouth. Not very baby friendly”

Helpful Report

Posted 1 year ago

Hi Egle, Thank you for your review. I am very sorry you are not happy with the items you have ordered. All items do have the materials they are made of on our website so our customers can have see this prior to orders. Hopefully this will help you in the future. I can see your return is all in hand our side :) - Nicola

Posted 1 year ago

“Yes,, I did but is got missing. did you receivet back?”

Helpful Report

Posted 1 year ago

Dear Marcela, Thank you for your review. Can I ask that you send us an email to hello@scandiborn.co.uk to help with your enquiry. Thank you Nicola

Posted 1 year ago

“I accidentally ordered the Evolu long legs, thinking that I was buying the actual highchair. Although I am aware of the no returns policy on furniture, I was very disappointed when I was told that I cannot return this, even though I can’t anything with just legs.”

Helpful Report

Posted 1 year ago

“I have sent 2 emails regarding a faulty product I received from you and I have had no response from you”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. I am very sorry you received a faulty item. I can see we have been in communication with you via email regarding this. A full refund has been issued for you for this item as requested. Kind Regards Nicola

Posted 1 year ago

“Wouldn't use again, terrible customer service”

Helpful Report

Posted 1 year ago

Hi Grace, I am very sorry to hear you have received a delivery that has become wet in transit. I can see we have had some communication via email already. I am going to send you another email to follow up on this. Kind Regards, Nicola

Posted 1 year ago

“The boots I ordered came in packaging that was so heavily damaged that I can only assume they have been worn before. Upon contacting customer service I received no response, and have had to pay for return shipping to return this item. Extremely poor experience and I will not be using Scandiborn again.”

Helpful Report

Posted 1 year ago

Hi Carly, I am very sorry you have had a problem with your order. I can see we have emailed you back the same day you emailed us to ask for further information on your enquiry. I am going to call you today to discuss this further and to help resolve this for you. Kind Regards Nicola

Posted 1 year ago

“Absolutely awful service. Ordered a product in January kept getting delayed and delayed. So had to cancel in the end. Ordered from a new company same product and arrived within days..”

Helpful Report

Posted 1 year ago

Hi Shannon, Thank you for your review. I am very sorry you are not happy with the items you have ordered and also the service you have received. I am going to send you an email to see if we can resolve this for you. If you can respond to this email at your earliest convenience please. Thanks Nicola

Posted 1 year ago

“The courier service used was useless and I tried contacting scandiborn 3 times about the delivery issue with no reply. The only reason I got a refund was that I purchased via PayPal and they dealt with it. Would not use this company again”

Helpful Report

Posted 1 year ago

Dear Jo-Anne, Thank you for your review. I have had a look and according to our records I can see you have contacted us on 12/02 and we have emailed you back within the hour asking for some further information. I will forward this email you again so you have this. I can see you have had a full refund for this order. I am very sorry you did not see this reply from us and we hope this has not put you off ordering from us in the future. Kind Regards Nicola

Posted 1 year ago

“I received wrong size sandals(smaller by 4 sizes) , after contacting scandiborn 2 weeks ago, still no one got back to me”

Helpful Report

Posted 1 year ago

Dear Liana, Thank you for your review. I can see you have sent us an email on 31st January at 2.50pm and we have responded to you on the same day at 2.58pm. I will give you a call to discuss this further and re-send this email to you. Kind Regards, Nicola

Posted 1 year ago

“I think that it’s poor when you do not offer a paid returns service. This is a basic requirement now and should not be left to the consumer to do.”

Helpful Report

Posted 1 year ago

Dear Dipesh, Thank you for your review. I have tried to contact you to discuss this in more detail. I will try again today. Kind Regards, Nicola

Posted 1 year ago

“The shoes sizes I purchased for my children definitely didn’t align with standard children shoe sizing. I had my children measured at Clark’s and all other shoes from other retailers have fit perfectly however these seem to be smaller than the advertised size.. shame as they are nice shoes. Have passed on to family friends for younger children but has definitely put me off repurchasing with yourselves”

Helpful Report

Posted 1 year ago

Dear Shannon, Thank you for your review. I am very sorry you have had a problem with your delivery. I am not sure if you was aware when ordering we do have a message in bold on the Liewood sandals that states the below: These sandals run small. Please opt for the larger size, either by one or two sizes. We understand that these messages can be missed sometimes. I have sent you an email directly if you could respond at your earliest convenience please. Kind Regards, Nicola

Posted 1 year ago

“Still waiting for a delivery it’s 2 weeks late”

Helpful Report

Posted 1 year ago

Dear Suzanne, Thank you for your review. I have reviewed your account and I can see your order has been delivered in 3-5 working days as per the standard delivery terms. I can see you have a small issue with your order delivered which is currently being looked into by our customer service team. They will be in touch as soon as we have information back from our supplier. Kind Regards, Nicola

Posted 1 year ago

“Sourcing and delivery of products not made/stocked by Scandiborn is really bad. I ordered 3 children’s umbrellas, two of which were delivered by two different companies on different days and the third was never delivered due to a mistake made in the ordering process with “the supplier “. I got a refund after contacting Scandiborn several times to find out what had happened to the umbrella, and had to order another one from another company. As an intermediary supplier of products Scandiborn leaves a lot to be desired and I would not recommend.”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you for your review. Scandiborn is a distributor of a wide variety of brands and does not manufacturer products. The majority of items are stocked in our warehouse, whilst some are direct supply meaning they are sent straight from our supplier to you. The reasons for this vary including for service, supply chain and continuity reasons. Wherever possible, items are consolidated for shipment, but sadly this can’t always be guaranteed. We do however expect all shipments to be made within the terms of the service proposition we offer to our customers. I can see you have been in touch with our customer service team as it looks like you never ordered the Umbrella you are missing on your original order which is where the confusion has come from. I can see this has now all been resolved for you via email. If you require any further help please do not hesitate to contact us back. Thanks Nicola

Posted 1 year ago

“!! The toys looks good but recommend buying the same one from a different company !! Firstly i bought an item for the present, i haven't seen it so it is difficult to review the item. This is probably the best review i wrote about the company today. When i ordered the item, i didn't receive any confirmation emails or invoices. So I sent an email asking you to send me an confirmation of my purchase but I never received it. The only email I received regarding this purchase was an email from the shipping company saying that they had a parcel for me from scandibon. After I received the item, i had a thought to exchange my purchase or return/refund as i had another idea. But as i am explaining, i had no email about my purchase or invoice, i could not do anything about it. If the item was damaged, how could i have exchanged it??”

Helpful Report

Posted 1 year ago

Dear Yumi, Thank you for your review. All orders placed with Scandiborn generate an automatic order confirmation and shipping confirmation to the email address that is provided to us. I have reviewed your order and I can see we have successfully sent an order confirmation via email on 3/12/23 @ 8.02. A further shipping confirmation email was sent on 5/12/23 @ 1.36pm. Sometimes depending on your email provider emails can go into your junk folder. Can I please ask that you check this folder for these emails. I will send these emails to you again so you have a copy of them. If you do require any further aftercare on your order please can you email us at hello@scandiborn.co.uk where our friendly customer service team are happy to help. Kind Regards, Nicola

Posted 1 year ago

“Item didn’t arrive and they don’t respond to emails”

Helpful Report

Posted 1 year ago

Thank Kathryn, Sorry to read your review. I can see that we have received a query from you and we did respond to you on both requests. Charlotte from our customer service team will contact you to discuss and also see if there is anything we can do to put this right, we wouldn't like to think of a little one without a gift. -Amy.

Posted 1 year ago

“Very annoying to see price reduced just after purchase”

Helpful Report

Posted 1 year ago

Dear Helena, Thank you for your time yesterday on the phone to discuss this further. I hope what we have agreed is satisfactory to you and we hope to see you again soon. Kind Regards Nicola

Posted 1 year ago

“My granddaughter didn’t receive her gift. I was just told never arrived!”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your review. We have emailed you on a few occasions as the address you have provided to us is incomplete. Please can you email us back at your earliest convenience so we can sort this out for you as quickly as possible. Kind Regards Nicola

Posted 1 year ago

“The table arrived and it is not usable at all. Please see the picture…all legs point in the same direction! Very disappointed for such an expensive item.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, Aleksandra. I am very sorry this table cannot be used. I have sent you an email for more information on this, if you could reply at your earliest convenience please. Kind Regards Nicola

Posted 1 year ago

“I ordered a cot which arrived with a broken screw meaning it could not be put together properly. It took over 3 months to receive a replacement screw. I often had to chase customer service for any reply to my emails asking about this. I was offered £50 compensation which doesn’t come close to making up for the delay.”

Helpful Report

Posted 1 year ago

“I can’t tell nothing. I’m still waiting my order.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry this order has not reached you from our supplier. This does appear to have been sent so I will be resolving this for you with our supplier. I have sent you an email if you could respond at your earliest convenience that would be great. - Nicola

Posted 2 years ago

Scandiborn is rated 4.8 based on 17,766 reviews