Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,595 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,595 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

Write Your review

Tell us how Scandiborn made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scandiborn 5 star review on 29th June 2025

893

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service. Ordered a product in January kept getting delayed and delayed. So had to cancel in the end. Ordered from a new company same product and arrived within days..”

Helpful Report

Posted 1 year ago

Hi Shannon, Thank you for your review. I am very sorry you are not happy with the items you have ordered and also the service you have received. I am going to send you an email to see if we can resolve this for you. If you can respond to this email at your earliest convenience please. Thanks Nicola

Posted 1 year ago

“The courier service used was useless and I tried contacting scandiborn 3 times about the delivery issue with no reply. The only reason I got a refund was that I purchased via PayPal and they dealt with it. Would not use this company again”

Helpful Report

Posted 1 year ago

Dear Jo-Anne, Thank you for your review. I have had a look and according to our records I can see you have contacted us on 12/02 and we have emailed you back within the hour asking for some further information. I will forward this email you again so you have this. I can see you have had a full refund for this order. I am very sorry you did not see this reply from us and we hope this has not put you off ordering from us in the future. Kind Regards Nicola

Posted 1 year ago

“I received wrong size sandals(smaller by 4 sizes) , after contacting scandiborn 2 weeks ago, still no one got back to me”

Helpful Report

Posted 1 year ago

Dear Liana, Thank you for your review. I can see you have sent us an email on 31st January at 2.50pm and we have responded to you on the same day at 2.58pm. I will give you a call to discuss this further and re-send this email to you. Kind Regards, Nicola

Posted 1 year ago

“I think that it’s poor when you do not offer a paid returns service. This is a basic requirement now and should not be left to the consumer to do.”

Helpful Report

Posted 1 year ago

Dear Dipesh, Thank you for your review. I have tried to contact you to discuss this in more detail. I will try again today. Kind Regards, Nicola

Posted 1 year ago

“The shoes sizes I purchased for my children definitely didn’t align with standard children shoe sizing. I had my children measured at Clark’s and all other shoes from other retailers have fit perfectly however these seem to be smaller than the advertised size.. shame as they are nice shoes. Have passed on to family friends for younger children but has definitely put me off repurchasing with yourselves”

Helpful Report

Posted 1 year ago

Dear Shannon, Thank you for your review. I am very sorry you have had a problem with your delivery. I am not sure if you was aware when ordering we do have a message in bold on the Liewood sandals that states the below: These sandals run small. Please opt for the larger size, either by one or two sizes. We understand that these messages can be missed sometimes. I have sent you an email directly if you could respond at your earliest convenience please. Kind Regards, Nicola

Posted 1 year ago

“Still waiting for a delivery it’s 2 weeks late”

Helpful Report

Posted 1 year ago

Dear Suzanne, Thank you for your review. I have reviewed your account and I can see your order has been delivered in 3-5 working days as per the standard delivery terms. I can see you have a small issue with your order delivered which is currently being looked into by our customer service team. They will be in touch as soon as we have information back from our supplier. Kind Regards, Nicola

Posted 1 year ago

“Sourcing and delivery of products not made/stocked by Scandiborn is really bad. I ordered 3 children’s umbrellas, two of which were delivered by two different companies on different days and the third was never delivered due to a mistake made in the ordering process with “the supplier “. I got a refund after contacting Scandiborn several times to find out what had happened to the umbrella, and had to order another one from another company. As an intermediary supplier of products Scandiborn leaves a lot to be desired and I would not recommend.”

Helpful Report

Posted 1 year ago

Dear Catherine, Thank you for your review. Scandiborn is a distributor of a wide variety of brands and does not manufacturer products. The majority of items are stocked in our warehouse, whilst some are direct supply meaning they are sent straight from our supplier to you. The reasons for this vary including for service, supply chain and continuity reasons. Wherever possible, items are consolidated for shipment, but sadly this can’t always be guaranteed. We do however expect all shipments to be made within the terms of the service proposition we offer to our customers. I can see you have been in touch with our customer service team as it looks like you never ordered the Umbrella you are missing on your original order which is where the confusion has come from. I can see this has now all been resolved for you via email. If you require any further help please do not hesitate to contact us back. Thanks Nicola

Posted 1 year ago

“!! The toys looks good but recommend buying the same one from a different company !! Firstly i bought an item for the present, i haven't seen it so it is difficult to review the item. This is probably the best review i wrote about the company today. When i ordered the item, i didn't receive any confirmation emails or invoices. So I sent an email asking you to send me an confirmation of my purchase but I never received it. The only email I received regarding this purchase was an email from the shipping company saying that they had a parcel for me from scandibon. After I received the item, i had a thought to exchange my purchase or return/refund as i had another idea. But as i am explaining, i had no email about my purchase or invoice, i could not do anything about it. If the item was damaged, how could i have exchanged it??”

Helpful Report

Posted 1 year ago

Dear Yumi, Thank you for your review. All orders placed with Scandiborn generate an automatic order confirmation and shipping confirmation to the email address that is provided to us. I have reviewed your order and I can see we have successfully sent an order confirmation via email on 3/12/23 @ 8.02. A further shipping confirmation email was sent on 5/12/23 @ 1.36pm. Sometimes depending on your email provider emails can go into your junk folder. Can I please ask that you check this folder for these emails. I will send these emails to you again so you have a copy of them. If you do require any further aftercare on your order please can you email us at hello@scandiborn.co.uk where our friendly customer service team are happy to help. Kind Regards, Nicola

Posted 1 year ago

“Item didn’t arrive and they don’t respond to emails”

Helpful Report

Posted 1 year ago

Thank Kathryn, Sorry to read your review. I can see that we have received a query from you and we did respond to you on both requests. Charlotte from our customer service team will contact you to discuss and also see if there is anything we can do to put this right, we wouldn't like to think of a little one without a gift. -Amy.

Posted 1 year ago

“Very annoying to see price reduced just after purchase”

Helpful Report

Posted 1 year ago

Dear Helena, Thank you for your time yesterday on the phone to discuss this further. I hope what we have agreed is satisfactory to you and we hope to see you again soon. Kind Regards Nicola

Posted 1 year ago

“My granddaughter didn’t receive her gift. I was just told never arrived!”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your review. We have emailed you on a few occasions as the address you have provided to us is incomplete. Please can you email us back at your earliest convenience so we can sort this out for you as quickly as possible. Kind Regards Nicola

Posted 1 year ago

“The table arrived and it is not usable at all. Please see the picture…all legs point in the same direction! Very disappointed for such an expensive item.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your experience with us, Aleksandra. I am very sorry this table cannot be used. I have sent you an email for more information on this, if you could reply at your earliest convenience please. Kind Regards Nicola

Posted 1 year ago

“I ordered a cot which arrived with a broken screw meaning it could not be put together properly. It took over 3 months to receive a replacement screw. I often had to chase customer service for any reply to my emails asking about this. I was offered £50 compensation which doesn’t come close to making up for the delay.”

Helpful Report

Posted 1 year ago

“I can’t tell nothing. I’m still waiting my order.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry this order has not reached you from our supplier. This does appear to have been sent so I will be resolving this for you with our supplier. I have sent you an email if you could respond at your earliest convenience that would be great. - Nicola

Posted 1 year ago

“The Liewood basket is delivered flat-packed in a giant cardboard package. It is made of 60% recycled LDPE, 'not deemed safe for food contact in a recycled state' (FDA), although there is no warning on the Scandiborn website against using the basket for food shopping or picnicking, only a printed notice inside the basket itself. The plastic is very stiff, which makes bending the basket into shape and closing the poppers extremely difficult. I would not recommend this product and will not be buying from Scandiborn again.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry you are not happy with your purchase. I have sent you an email direct if you could respond at your earliest convenience. Thank you -Nicola

Posted 1 year ago

“would not offer refund, will never use again”

Helpful Report

Posted 1 year ago

Thank you for your review. I am very sorry you have had an issue with the delivery of this item. I can see we have offered to return and replace/refund your item for you. If you would like go ahead please contact us , we can arrange this for you straight away. - Nicola

Posted 1 year ago

“Items have still not been delivered”

Helpful Report

Posted 2 years ago

“Glasses look great but broke the first day.”

Helpful Report

Posted 2 years ago

Thank you for your review. I can see you have been in contact with out customer service team and a we have come to a resolution for you. - Nicola

Posted 2 years ago

“I have returned the unicorn Jack in the box, terrible quality!!”

Helpful Report

Posted 2 years ago

Thank you for your review. I am very sorry this item was not up to the quality you required. I will pass your comments onto the supplier of this item. - Nicola

Posted 1 year ago

“I ordered a lion cushion which arrived two months late after I had found an alternative and frankly forgotten about the original. I prompted Scandiborn several times and was assured my purchase would arrive imminently but it never did in the timescales they gave me. When it finally arrived I asked for a refund and expressed my dissatisfaction but the poor service on Scandiborn’s part was never acknowledged nor did I receive an apology. I was really disappointed in the service I received. I cannot comment on the product as I returned it without opening.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I can see you are have been in contact with our customer service team and have come to a resolution on your order. - Nicola

Posted 2 years ago

Scandiborn is rated 4.8 based on 17,595 reviews