Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 17,766 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,766 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

Write Your review

Tell us how Scandiborn made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scandiborn 5 star review on 26th August 2025

899

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve still not received my parcel”

Helpful Report

Posted 1 week ago

Hi Rosalind, Thank you for your feedback. I’ve looked into this for you & can confirm that the tracking shows your order was delivered to your safeplace on 3rd September. Please refer to the tracking link we originally sent, where you can view the proof of delivery image & GPS location. If you no longer have the email containing this information, our customer service team will be more than happy to resend it to you - just reach out & we’ll get this over right away. Kind regards, Keeley

Posted 1 week ago

“If I could give zero stars I would. Item arrived damaged (and dangerous to a baby) and their so-called ‘no quibbles’ return process has been a nightmare, and still not resolved.”

Helpful Report

Posted 1 week ago

Hi Nicola, We’re very sorry to hear about your experience and that your item arrived with minor damage - we completely understand your concerns. I can see that our supplier offered to send a replacement part directly from the manufacturer, but this was declined. As such, they have now arranged a collection of the item so that you can receive a full refund. We sincerely apologise for the inconvenience and disappointment caused, and we’ll continue to work with our supplier to ensure this is resolved as quickly as possible. Kind regards, Nicola

Posted 1 week ago

“I placed an order on Wednesday 27 August and paid for next day UK delivery. It is now 5 September and I have still not received my order despite contacting customer services and no resolution or compensation has been offered. This present was for my granddaughters first birthday, so it's very disappointing”

Helpful Report

Posted 1 week ago

Hi Roxanne, We’re very sorry for the delay with your order, especially as it was intended as a gift for such a special occasion. I’ve looked into this and can see that the courier unfortunately caused the delay. We informed you on 4th September that your order would be delivered within 24–48 hours & we have also sent you an email today with further details. We sincerely apologise for the disappointment caused & appreciate your patience while this was resolved. Kind regards, Keeley

Posted 1 week ago

“So disappointed with the service. Ordered a trike, it wasn't delivered because the address sent to their supplier was incomplete. They couldn't do anything. They refused to escalate to a manager to help me. I was a first time customer.”

Helpful Report

Posted 4 weeks ago

Hi Carole, We’re very sorry to hear about your disappointment. We’d like to clarify that the trike you ordered is stocked and despatched directly from our supplier. The delivery address provided was correct & automatically fed through to them. Unfortunately, DPD returned the parcel due to a delay in your area, which was out of our control. As soon as we were made aware, our supplier dispatched a replacement on Friday, which tracking confirms you received yesterday as promised. While we completely understand your frustration, your order was delivered only one day later than the estimated timeframe given at the time of purchase. We sincerely apologise for the inconvenience caused & hope your little one is happy with their trike. Kind regards, Keeley

Posted 4 weeks ago

“Very poor box, this was a gift so didn't have time to return. Outer package was perfect so I can only assume the box was posted out completely damaged! Dissapointed.”

Helpful Report

Posted 1 month ago

Hi Alyson, Thank you for sharing your feedback. We're really sorry to hear about the condition in which your gift arrived. This is certainly not the experience we want for our customers. We appreciate your understanding that sometimes items can be damaged in transit. Please reach out to our customer service team at hello@scandiborn.co.uk so we can address your concerns and see how we can make this right for you. Kind regards, Keeley

Posted 1 month ago

“Unique brands, good for alternative products”

Helpful Report

Posted 2 months ago

Hi Cem, Thank you for your feedback. We're glad you appreciate our unique brands and alternative products. However, we’re sorry to hear that your experience didn’t meet your expectations. We're always striving to improve and would love to hear more about how we can enhance your shopping experience. Please don’t hesitate to reach out to us if you have any concerns or suggestions. Kind regards, Keeley

Posted 2 months ago

“Boxes broken on delivery Items missing Very poor customer service”

Helpful Report

Posted 2 months ago

Hi Alice, We're really sorry to hear about your experience and appreciate you bringing it to our attention. We understand how frustrating this must be. We can see that our customer service team is actively looking into this for you and working to get everything resolved as quickly as possible. Thank you so much for your patience. Kind regards, Keeley

Posted 2 months ago

“Order not arrived......”

Helpful Report

Posted 5 months ago

Hi Elaine, Thank you for your feedback & I'm sorry to hear you have not received your order. I have looked into the tracking information & can see that your order has been successfully delivered to your designated safe place. I have sent over an email & attached the tracking link for you. Kind regards, Keeley

Posted 5 months ago

“It’s been quite a stressful experience thus far. My order has been given to someone and we can’t track where. It’s been delayed now and we have spent a lot of time trying to search for this. I have personally emailed and spoken to Nicola but unfortunately no resolution has been offered as of yet. It’s something that we are continuing to deal with but has brought stress and inconvenience.”

Helpful Report

Posted 6 months ago

Hi Natasha, We sincerely apologize for the stress and inconvenience you’ve experienced with your order. This is certainly not the level of service we strive to provide & we understand how frustrating this situation must be for you. We appreciate you reaching out to our team & we assure you that resolving this matter is a priority for us. We will be following up immediately to provide a clear update and work toward a resolution as quickly as possible. Thank you for your patience & we truly regret any frustration this has caused. Kind regards, Keeley

Posted 5 months ago

“Ordered items that were discounted, for some reason the items got sent back to scandiborn (which took ages!). Spoke to a lovely member of customer service who was kind enough to give me free shipping for my inconvenience and I ordered said items again. 5 days passed and no dispatch email. Reached out to customer service lady again to be told that one item has been sold out, so I wouldn’t get my item. Annoyed that I had to reach out to be told this. Ordered same items off the kid collective in the end, used blue light discount and items were here two days later. I thought scandiborn were the best out there, I’m afraid I was wrong.”

Helpful Report

Posted 7 months ago

Hi Samantha, Thank you for sharing your experience, and I’m genuinely sorry to hear about the issues you faced with your order. We aim to provide a seamless shopping experience, but it’s clear we didn’t meet expectations here, particularly with the communication regarding your item’s availability as we had not received notification from our system informing us of the issue. I understand how frustrating it can be to have to follow up for information, especially after a previous delay. I appreciate your patience in working with our customer service team, and I’m glad they were able to offer a solution for you. I hope you may consider giving us another chance in the future. If there’s anything more we can do to help, please feel free to reach out. Best regards, Charlotte

Posted 7 months ago

“Ordered last Wednesday for next day delivery, still no order received and still scandiborn are unable to give me any tracking update on my parcel other than that I can already see. Emailed with a formal complaint, still received no response. Wouldn’t recommend and won’t buy from them again”

Helpful Report

Posted 9 months ago

Hi Samantha, Thank you for taking the time to share your feedback. We’re sorry to hear that your order hasn’t arrived yet. Unfortunately, once the parcel is with the courier, delays or delivery issues are beyond our immediate control. However, I can see that the last update from the courier shows that the delivery details were updated to redirect the parcel to your neighbor. Since then, there haven’t been any further updates. I can see our customer service team have responded to you and they are actively investigating this matter with our warehouse team and the courier to resolve it as quickly as possible. They will keep you updated as soon as new information becomes available. We appreciate your patience and understanding during this process and apologize for any inconvenience caused. Kind regards, Keeley

Posted 9 months ago

“Very poor experience. The Scandiborn payment system incorrectly listed my address details causing payments to fail. Initial contact with customer service was sympathetic with an apology issued for the problem. Then when trying further purchase attempts the attitude changed, and I was told the issue was down to my payment provider, who denied this, especially as my same payment method was being widely accepted by many other online retailers. I eventually successully used an alternative payment method, but my subsequent complaint emails were just completely ignored. This will be my first and last order with this company, and their abysmal customer service.”

Helpful Report

Posted 9 months ago

Hi Neil, Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulties you experienced. As per our previous correspondence, the issue with the payment was not due to our system, but rather because the billing address entered did not match the address registered with your card provider. Our system, for security reasons, flags and rejects transactions where there is a mismatch in these details. This safeguard is in place to protect our customers from fraudulent transactions. We’d like to assure you that the card type you used is widely accepted on our website and is a popular choice among our customers. The error you encountered was solely related to the address discrepancy, which is beyond our control. We’re glad to see that your order was successfully placed and delivered using an alternative payment method. However, we apologize if you felt unsupported during this process or if our communication did not meet your expectations. We strive to provide excellent service and take your feedback seriously. If you’d like to discuss this matter further or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future. Best regards, Keeley

Posted 9 months ago

“Not a good experience, the item arrived in a ripped open plastic bag and when I emailed the company, they said this is sometimes normal for scanning the barcode!! Not really acceptable for a Christmas present, will not buy from this company ever again.”

Helpful Report

Posted 9 months ago

Hi Nigel, Thank you for your feedback & we're sorry to hear about your experience. Occasionally, the plastic bag protecting the item may need to be opened by our warehouse team to access the barcode for order processing. These bags are not part of the item's official packaging but are used to protect the product during transportation to & within our warehouse as we strive to ensure all orders arrive in perfect condition Your feedback is invaluable & we will take it into account to improve how we handle & communicate about such situations. If you'd like to discuss this further or need assistance with returning the item, please don’t hesitate to reach out to our customer care team—we’re here to help. Kind regards, Keeley

Posted 9 months ago

“Looks nothing like the photograph. Different colour, poor quality etc Pretty sad that i got sucked into buying a very well photographed item, that doesnt look the same in real life. It will have to do, although money is tight.”

Helpful Report

Posted 9 months ago

Hi Stephen, Thank you for sharing your feedback, and I’m sorry to hear that you’re unhappy with your purchase. While some variation in appearance can occur due to lighting in product photography, the item should closely match the advertised image. If the item you received looks significantly different from what was shown, we encourage you to reach out to our customer service team with images so that we can investigate and assist further. Alternatively, if the item doesn’t meet your expectations, you are welcome to return it via our returns portal on our website. We value your satisfaction and want to ensure you have a positive experience with us. Please don’t hesitate to reach out if there’s anything else we can do to help. Kind regards, Keeley

Posted 9 months ago

“Still had no response to my query of a replacement for a broken product after several days.”

Helpful Report

Posted 9 months ago

Hi Callie-Anne, Thank you for your feedback, and I’m sorry to hear about your experience. Upon reviewing the matter, I can see that our customer service team responded to your original email within an hour of receiving it and requested images of the fault to assist you further. It seems we had been waiting for these images, which I can see you have now provided today. Thank you for sending these over—we’ll review them promptly and ensure your query is resolved as quickly as possible. We truly value your patience and are committed to making this right. Kind regards, Keeley

Posted 9 months ago

“Awful experience, most of my items weren’t in stock after ordered and then they completely forgot to send the rest of the remaining items but marked it as delivered. I wouldn’t purchase with them again.”

Helpful Report

Posted 9 months ago

Hi Ellie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. After reviewing your order, I can see that there were items unfortunately out of stock. We informed you of this promptly and issued a refund for the unavailable items. However, due to an error, your entire order was mistakenly cancelled instead of just the out-of-stock items. Once we realized this, we acted quickly to rectify the situation. I also understand there was further delay as a PayPal claim had been opened before reaching out to us. Once the claim was resolved, we were able to dispatch your remaining items immediately which have been successfully delivered. We deeply regret the inconvenience this has caused and appreciate your patience as we worked to resolve the matter. Your feedback is invaluable, and we are taking steps to ensure such errors do not occur in the future. Thank you for giving us the opportunity to address this, and we hope to serve you better in the future. Kind regards, Keeley

Posted 9 months ago

“Quality of product delivered was very poor and not fit for purpose, hence faulty and NOT as described. Customer service were obnoxious and unhelpful. When I I returned the item the item, the cost of delivery was deducted so I was out of pocket, as well as having the stress of having to deal with the issue. DON’T waste your time or money.”

Helpful Report

Posted 9 months ago

Hi Penelope, Thank you for taking the time to share your feedback. I’m sorry to hear that the item did not meet your expectations. Please allow me to reassure you that we take product descriptions very seriously & aim to provide clear and accurate details about all items we sell. As stated on the product webpage, this toy is designed for play purposes, promoting number and motor skills. The pans are not intended to balance exactly, even when empty, as it is a toy rather than a functional measuring instrument. We have successfully sold many of these items without prior concerns about quality or description. Based on this, we stand by the fact that the item is neither faulty nor inaccurately advertised. As the item is not faulty, the cost of return shipping, as outlined in our returns policy, is the responsibility of the customer & is deducted from the full refund amount. I can confirm that the correct refund amount has already been processed for you. Should you have any further questions please do reach out to our customer service team at hello@scandiborn.co.uk where they can assist you further. Kind regards, Keeley

Posted 9 months ago

“My parcel still has not arrived. It is now marked at delivered but no parcel was received. I tried to speak to royal mail but they said the sender must contact on behalf of me. Please help as I have paid but no parcel!”

Helpful Report

Posted 10 months ago

Hello Hannah, Sorry to read this - have you reached out to our helpful customer service team? hello@scandiborn.com Laura

Posted 10 months ago

Hi Hannah, Please be advised that your order was returned to us due to an incorrect delivery address, and a full refund has since been provided to you, I hope that helps, Laura

Posted 10 months ago

“Beautiful bigjig roller bought in June for my grandsons 1st Birthday. Less than 8 weeks later the screws had come out and my daughter’s baby was had one in his mouth. My grandsons grandad screwed them back in tightly using an alun key. Although Scandiborn sent a replacement I still have had no explanation as to why screws could possibly come out of a toy sold for this age group and no explanation as to an investigation taking place which is. very very concerning. Apologies given were by third party suppliers and Scandiborn have not even had the courtesy to contact me. This incident could have caused choking and I am at a loss as to why this hasn’t been dealt with”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you so much for your feedback. I have looked into this further with our customer service team who did apologise profusely over the phone & also via email. The Bigjigs products are stocked & despatched directly from our supplier who informed us they were investigating the matter. Again, we are so sorry that this has happened as this has never been reported before but we are happy that we could resolve this by replacing the item for you. Kind regards, Keeley

Posted 1 year ago

“Really disappointingly the drilled holes for the doweling on the baby walker are not deep enough meaning it cannot be constructed without using a drill. Otherwise delivered on time.”

Helpful Report

Posted 1 year ago

Hi Tiffany, I am sorry to hear there is an issue with your item. We are happy to help resolve the issue when this is reported to us via our email address : hello@scandiborn.co.uk I have sent over an email to you to discuss the problem, please check both your inbox & spam for this. Kind regards, Keeley

Posted 1 year ago

Scandiborn is rated 4.8 based on 17,766 reviews