Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 18,455 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 18,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 16th July 2026

917

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Ralphie Bear changing mat for our daughter's baby on 20th July. Still not delivered. Chased up yesterday - no response. Extremely disappointing. I originally wanted to buy her something from Amazon, but she chose Scandiborn. Shall not make that mistake again. Same day, I ordered another gift for her from Boots - arrived a week ago.”

Helpful Report

Posted 2 weeks ago

Hi William, We're very sorry to hear about your disappointment & understand your frustration regarding the delay. Having reviewed your order, we haven't been able to locate any previous correspondence from you. We have checked the tracking information that was sent to you & your Ralphie Bear changing mat is currently at the courier's local depot and is on its way for delivery. If you're unable to access the tracking details, please contact our customer service team via email & we'll be happy to provide the latest tracking information directly. We sincerely apologise for the delay within the courier network & appreciate your patience while your order makes its way to you. Kind regards, Keeley

Posted 1 week ago

“Received wallpaper which has been damaged in transit”

Helpful Report

Posted 1 month ago

Hi Bryony, Thank you for your feedback. I can see that our customer service team are currently helping you with this issue. Kind regards, Keeley

Posted 1 month ago

“Damaged item received and still trying to sort out a replacement”

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Posted 3 months ago

Hi Leanne, We’re really sorry to hear the item arrived damaged and that you’re still awaiting a replacement. That isn’t the experience we want for you. I can see that our customer service team has been in contact with you earlier on today. Kind regards, Team Scandiborn

Posted 3 months ago

“Bought a play centre for the garden and when building it found one of the joints was loose, but the other end was fine so it was obviously a faulty part. Contacted Scandiborn to ask for a replacement part to which we were effectively asked if we had followed the instructions, then no further contact. Am now returning the whole product as faulty for a refund and won't be using Scandiborn again.”

Helpful Report

Posted 3 months ago

Hi Emma, We’re really sorry to hear about the faulty joint. That isn’t the experience we want for you. I can see a customer service representative had been liaising with you on this matter and that the delays have come from the manufacturer of the item not communicating with us very quickly. I apologise again for the inconvenience caused and we will continue to work hard to get this resolved as quickly as possible. Kind regards, Meg @ Scandiborn

Posted 3 months ago

“Very disappointing. Ordered advent calendars for my daughter hers with bracelets and my girls cried and been very disappointed as some days had nothing in just peace of paper.. Would never recommend to get it as its really upsetting ting little hearts..”

Helpful Report

Posted 7 months ago

Hi Gabriele, We’re very sorry to hear about this – that’s not the experience we want for you or your daughter. I’d like to investigate what happened with the advent calendars and make this right. Could you please share your order number and the dates of the delivery attempt, if possible? You can contact us hello@scandiborn.co.uk and we’ll look investigate this for you. Thank you for bringing this to our attention. Kind regards, Nicola

Posted 7 months ago

“I have not received my gift yet Please help”

Helpful Report

Posted 7 months ago

Hello, I have taken a look into your order and can see that this item was delivered on the 11th Dec via the DPD service. Please reach out to our customer care team at hello@scandiborn.co.uk if you have queries on this, Many thanks Laura

Posted 7 months ago

“Bad experience sent wrong item despite order being direct. Still trying to sort out return of toy I did not order and original.item.which was paid for and not sent, will not be sent until they get the unwanted return item. Disappointing and poor service. 4 days later.the problem.continues. I.have returned the unwanted and unordered toy and you have still not send the one I ordered and paid for.”

Helpful Report

Posted 8 months ago

Hello Diana, I am very sorry to hear that you were sent an incorrect item in your order, this should not have happened and I truly apologise. I can see that a free returns label was sent to you earlier in the week, and a replacement order generated, I hope that this resolves the matter for you, Kind Regards, Laura

Posted 8 months ago

“The item I ordered from Scandiborn was delivered by DPD to the wrong address - photo proof of delivery shows the parcel left outside the front door of a neighbouring unoccupied house. DPD deny responsibility and referred me to the kidcollective which seems to be an intermediary between DPD and Scandiborn. No way of contacting Scandiborn direct. Kidcollective say they will instigate an investigation from 10 days after the no delivery, ie 19 December at earliest, and this will take another 7 days. So no chance of resolution before Christmas and most likely not before New Year. There is no need for an investigation; the sequence of events is plain and the fault clearly lies with DPP. I should just be given a full refund and apology. Instead the other parties appear to be seeking ways of avoiding responsibility and pinning the blame on the one innocent party- me. So congratulations all round for truly appalling customer service and rip off tactics.”

Helpful Report

Posted 8 months ago

Hello Judith, I am very sorry to hear about your experience and that your parcel was delivered to the incorrect property. I have investigated this matter and our team will be reaching back out to you to get this resolved asap for you. I am really sorry for the miscommunication, and please be assured that it will be rectified. Please note also that all of our contact information for Scandiborn is available on our website, and you can reach us via email, live chat or phone :) I hope that helps, Laura, Managing Director

Posted 8 months ago

“Took 10 days to arrive by courier which I consider to be a long time”

Helpful Report

Posted 8 months ago

Hello David, I am very sorry to hear you are dissatisfied with the service you've received. I've investigated this and can see that you ordered on Sat 29th Nov, and we shipped the following Weds 3rd Dec. I'm glad to see your order arrived safely with you a couple of days later, and I do hope you are pleased with your lovely wooden vehicle set. Please note that our usual shipping standard is same-day dispatch, but during this busy peak season we do advise longer dispatch times for standard service shipping, Many thanks Laura

Posted 8 months ago

“do not use, bad customer service, bad delivery service, no commitment to delivery times whatsoever, my item should have arrived in 3-5 days, now i am at the 10th day and the items have not shipped yet”

Helpful Report

Posted 8 months ago

Hello Jad, I am so sorry to hear that we have let you down on this occasion. We have faced some operational challenges this busy peak season, that we have taken action to remedy, but as a result our usual speedy shipping standards have fallen behind. We have done our best to notify customers of seasonal delays but your feedback is taken on board, and acknowledged. I can see that your order has shipped today, so should be with you very soon. I hope that you will give us another chance to put things right, Many thanks Laura, Managing Director

Posted 8 months ago

“Gift arrived in a soaked through box so the item will have to be gifted without the box. The team at Scandi said this could be returned however, I need a replacement and they made this very difficult / the item had increased in price and there would be additional postage to reorder. I gave up and won’t be ordering from them again.”

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Posted 8 months ago

“Do not resolve issues should you have any with products you have purchased. I will not be buying from here again.”

Helpful Report

Posted 8 months ago

Hi Katie, Thank you for your feedback. We would like to clarify that the item you purchased is not faulty. Each bag is made from cut canvas & features farm-themed illustrations, so every bag has a unique pattern. Because of this, no two bags are exactly the same, which is an intentional part of the design. We always strive to provide clear product descriptions and are happy to assist with any further questions or concerns. Kind regards, Keeley

Posted 8 months ago

“Unfortunately I am still awaiting delivery of my item which i bought on the 10th November and it is now the 23rd?? Please could you advise when this will come?”

Helpful Report

Posted 8 months ago

Hi Liz, Thank you for reaching out. I can see that your order was delivered on 14th November. If you are unable to locate the parcel, please do contact our customer service team at Hello@Scandiborn.com for further assistance. Kind regards, Keeley

Posted 8 months ago

“I cannot write a review as I am still waiting for my order to arrive. Very disappointing”

Helpful Report

Posted 9 months ago

Hi Susan, We’re very sorry to hear that your order hasn’t arrived yet. Please contact our customer service team so they can look into this further for you and help resolve the issue as quickly as possible. Kind regards, Keeley

Posted 8 months ago

“I sent a gift over for my granddaughter and it wasnt received. . Absolutely wont be ordering from Scandiborn again.”

Helpful Report

Posted 9 months ago

Hi Lindsay, Thank you for your feedback - please reach out to our customer service team so they can assist you further. Kind regards, Keeley

Posted 9 months ago

“I’ve still not received my parcel”

Helpful Report

Posted 11 months ago

Hi Rosalind, Thank you for your feedback. I’ve looked into this for you & can confirm that the tracking shows your order was delivered to your safeplace on 3rd September. Please refer to the tracking link we originally sent, where you can view the proof of delivery image & GPS location. If you no longer have the email containing this information, our customer service team will be more than happy to resend it to you - just reach out & we’ll get this over right away. Kind regards, Keeley

Posted 11 months ago

“If I could give zero stars I would. Item arrived damaged (and dangerous to a baby) and their so-called ‘no quibbles’ return process has been a nightmare, and still not resolved.”

Helpful Report

Posted 11 months ago

Hi Nicola, We’re very sorry to hear about your experience and that your item arrived with minor damage - we completely understand your concerns. I can see that our supplier offered to send a replacement part directly from the manufacturer, but this was declined. As such, they have now arranged a collection of the item so that you can receive a full refund. We sincerely apologise for the inconvenience and disappointment caused, and we’ll continue to work with our supplier to ensure this is resolved as quickly as possible. Kind regards, Nicola

Posted 11 months ago

“I placed an order on Wednesday 27 August and paid for next day UK delivery. It is now 5 September and I have still not received my order despite contacting customer services and no resolution or compensation has been offered. This present was for my granddaughters first birthday, so it's very disappointing”

Helpful Report

Posted 11 months ago

Hi Roxanne, We’re very sorry for the delay with your order, especially as it was intended as a gift for such a special occasion. I’ve looked into this and can see that the courier unfortunately caused the delay. We informed you on 4th September that your order would be delivered within 24–48 hours & we have also sent you an email today with further details. We sincerely apologise for the disappointment caused & appreciate your patience while this was resolved. Kind regards, Keeley

Posted 11 months ago

“So disappointed with the service. Ordered a trike, it wasn't delivered because the address sent to their supplier was incomplete. They couldn't do anything. They refused to escalate to a manager to help me. I was a first time customer.”

Helpful Report

Posted 11 months ago

Hi Carole, We’re very sorry to hear about your disappointment. We’d like to clarify that the trike you ordered is stocked and despatched directly from our supplier. The delivery address provided was correct & automatically fed through to them. Unfortunately, DPD returned the parcel due to a delay in your area, which was out of our control. As soon as we were made aware, our supplier dispatched a replacement on Friday, which tracking confirms you received yesterday as promised. While we completely understand your frustration, your order was delivered only one day later than the estimated timeframe given at the time of purchase. We sincerely apologise for the inconvenience caused & hope your little one is happy with their trike. Kind regards, Keeley

Posted 11 months ago

“Very poor box, this was a gift so didn't have time to return. Outer package was perfect so I can only assume the box was posted out completely damaged! Dissapointed.”

Helpful Report

Posted 1 year ago

Hi Alyson, Thank you for sharing your feedback. We're really sorry to hear about the condition in which your gift arrived. This is certainly not the experience we want for our customers. We appreciate your understanding that sometimes items can be damaged in transit. Please reach out to our customer service team at hello@scandiborn.co.uk so we can address your concerns and see how we can make this right for you. Kind regards, Keeley

Posted 1 year ago

Scandiborn is rated 4.8 based on 18,455 reviews