Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,568 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 1st June 2025

892

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a horrible shopping experience at Scandiborn. Even though I know I have my right to return items when they are still in their cargo box, not opened at all, Scandiborn comes up with “company policies” which does not allow returns. Every online customer has return rights in UK.”

Helpful Report

Posted 1 day ago

Hi Serra, We’re really sorry for the confusion & any frustration caused. We’ve reached out to clarify that only custom-made furniture is non-returnable & since your item isn’t custom-made, you are absolutely able to return it. We’ve also provided return options, including a pre-paid label or QR code, to make the process as easy as possible. If there’s anything else we can help with, please don’t hesitate to get in touch - we’re here to help. Kind regards, Keeley

Posted 1 day ago

“Order not arrived......”

Helpful Report

Posted 2 months ago

Hi Elaine, Thank you for your feedback & I'm sorry to hear you have not received your order. I have looked into the tracking information & can see that your order has been successfully delivered to your designated safe place. I have sent over an email & attached the tracking link for you. Kind regards, Keeley

Posted 2 months ago

“It’s been quite a stressful experience thus far. My order has been given to someone and we can’t track where. It’s been delayed now and we have spent a lot of time trying to search for this. I have personally emailed and spoken to Nicola but unfortunately no resolution has been offered as of yet. It’s something that we are continuing to deal with but has brought stress and inconvenience.”

Helpful Report

Posted 2 months ago

Hi Natasha, We sincerely apologize for the stress and inconvenience you’ve experienced with your order. This is certainly not the level of service we strive to provide & we understand how frustrating this situation must be for you. We appreciate you reaching out to our team & we assure you that resolving this matter is a priority for us. We will be following up immediately to provide a clear update and work toward a resolution as quickly as possible. Thank you for your patience & we truly regret any frustration this has caused. Kind regards, Keeley

Posted 2 months ago

“Ordered items that were discounted, for some reason the items got sent back to scandiborn (which took ages!). Spoke to a lovely member of customer service who was kind enough to give me free shipping for my inconvenience and I ordered said items again. 5 days passed and no dispatch email. Reached out to customer service lady again to be told that one item has been sold out, so I wouldn’t get my item. Annoyed that I had to reach out to be told this. Ordered same items off the kid collective in the end, used blue light discount and items were here two days later. I thought scandiborn were the best out there, I’m afraid I was wrong.”

Helpful Report

Posted 4 months ago

Hi Samantha, Thank you for sharing your experience, and I’m genuinely sorry to hear about the issues you faced with your order. We aim to provide a seamless shopping experience, but it’s clear we didn’t meet expectations here, particularly with the communication regarding your item’s availability as we had not received notification from our system informing us of the issue. I understand how frustrating it can be to have to follow up for information, especially after a previous delay. I appreciate your patience in working with our customer service team, and I’m glad they were able to offer a solution for you. I hope you may consider giving us another chance in the future. If there’s anything more we can do to help, please feel free to reach out. Best regards, Charlotte

Posted 4 months ago

“Ordered last Wednesday for next day delivery, still no order received and still scandiborn are unable to give me any tracking update on my parcel other than that I can already see. Emailed with a formal complaint, still received no response. Wouldn’t recommend and won’t buy from them again”

Helpful Report

Posted 6 months ago

Hi Samantha, Thank you for taking the time to share your feedback. We’re sorry to hear that your order hasn’t arrived yet. Unfortunately, once the parcel is with the courier, delays or delivery issues are beyond our immediate control. However, I can see that the last update from the courier shows that the delivery details were updated to redirect the parcel to your neighbor. Since then, there haven’t been any further updates. I can see our customer service team have responded to you and they are actively investigating this matter with our warehouse team and the courier to resolve it as quickly as possible. They will keep you updated as soon as new information becomes available. We appreciate your patience and understanding during this process and apologize for any inconvenience caused. Kind regards, Keeley

Posted 6 months ago

“Very poor experience. The Scandiborn payment system incorrectly listed my address details causing payments to fail. Initial contact with customer service was sympathetic with an apology issued for the problem. Then when trying further purchase attempts the attitude changed, and I was told the issue was down to my payment provider, who denied this, especially as my same payment method was being widely accepted by many other online retailers. I eventually successully used an alternative payment method, but my subsequent complaint emails were just completely ignored. This will be my first and last order with this company, and their abysmal customer service.”

Helpful Report

Posted 6 months ago

Hi Neil, Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulties you experienced. As per our previous correspondence, the issue with the payment was not due to our system, but rather because the billing address entered did not match the address registered with your card provider. Our system, for security reasons, flags and rejects transactions where there is a mismatch in these details. This safeguard is in place to protect our customers from fraudulent transactions. We’d like to assure you that the card type you used is widely accepted on our website and is a popular choice among our customers. The error you encountered was solely related to the address discrepancy, which is beyond our control. We’re glad to see that your order was successfully placed and delivered using an alternative payment method. However, we apologize if you felt unsupported during this process or if our communication did not meet your expectations. We strive to provide excellent service and take your feedback seriously. If you’d like to discuss this matter further or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future. Best regards, Keeley

Posted 6 months ago

“Not a good experience, the item arrived in a ripped open plastic bag and when I emailed the company, they said this is sometimes normal for scanning the barcode!! Not really acceptable for a Christmas present, will not buy from this company ever again.”

Helpful Report

Posted 6 months ago

Hi Nigel, Thank you for your feedback & we're sorry to hear about your experience. Occasionally, the plastic bag protecting the item may need to be opened by our warehouse team to access the barcode for order processing. These bags are not part of the item's official packaging but are used to protect the product during transportation to & within our warehouse as we strive to ensure all orders arrive in perfect condition Your feedback is invaluable & we will take it into account to improve how we handle & communicate about such situations. If you'd like to discuss this further or need assistance with returning the item, please don’t hesitate to reach out to our customer care team—we’re here to help. Kind regards, Keeley

Posted 6 months ago

“Looks nothing like the photograph. Different colour, poor quality etc Pretty sad that i got sucked into buying a very well photographed item, that doesnt look the same in real life. It will have to do, although money is tight.”

Helpful Report

Posted 6 months ago

Hi Stephen, Thank you for sharing your feedback, and I’m sorry to hear that you’re unhappy with your purchase. While some variation in appearance can occur due to lighting in product photography, the item should closely match the advertised image. If the item you received looks significantly different from what was shown, we encourage you to reach out to our customer service team with images so that we can investigate and assist further. Alternatively, if the item doesn’t meet your expectations, you are welcome to return it via our returns portal on our website. We value your satisfaction and want to ensure you have a positive experience with us. Please don’t hesitate to reach out if there’s anything else we can do to help. Kind regards, Keeley

Posted 6 months ago

“Still had no response to my query of a replacement for a broken product after several days.”

Helpful Report

Posted 6 months ago

Hi Callie-Anne, Thank you for your feedback, and I’m sorry to hear about your experience. Upon reviewing the matter, I can see that our customer service team responded to your original email within an hour of receiving it and requested images of the fault to assist you further. It seems we had been waiting for these images, which I can see you have now provided today. Thank you for sending these over—we’ll review them promptly and ensure your query is resolved as quickly as possible. We truly value your patience and are committed to making this right. Kind regards, Keeley

Posted 6 months ago

“Awful experience, most of my items weren’t in stock after ordered and then they completely forgot to send the rest of the remaining items but marked it as delivered. I wouldn’t purchase with them again.”

Helpful Report

Posted 6 months ago

Hi Ellie, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. After reviewing your order, I can see that there were items unfortunately out of stock. We informed you of this promptly and issued a refund for the unavailable items. However, due to an error, your entire order was mistakenly cancelled instead of just the out-of-stock items. Once we realized this, we acted quickly to rectify the situation. I also understand there was further delay as a PayPal claim had been opened before reaching out to us. Once the claim was resolved, we were able to dispatch your remaining items immediately which have been successfully delivered. We deeply regret the inconvenience this has caused and appreciate your patience as we worked to resolve the matter. Your feedback is invaluable, and we are taking steps to ensure such errors do not occur in the future. Thank you for giving us the opportunity to address this, and we hope to serve you better in the future. Kind regards, Keeley

Posted 6 months ago

“Quality of product delivered was very poor and not fit for purpose, hence faulty and NOT as described. Customer service were obnoxious and unhelpful. When I I returned the item the item, the cost of delivery was deducted so I was out of pocket, as well as having the stress of having to deal with the issue. DON’T waste your time or money.”

Helpful Report

Posted 6 months ago

Hi Penelope, Thank you for taking the time to share your feedback. I’m sorry to hear that the item did not meet your expectations. Please allow me to reassure you that we take product descriptions very seriously & aim to provide clear and accurate details about all items we sell. As stated on the product webpage, this toy is designed for play purposes, promoting number and motor skills. The pans are not intended to balance exactly, even when empty, as it is a toy rather than a functional measuring instrument. We have successfully sold many of these items without prior concerns about quality or description. Based on this, we stand by the fact that the item is neither faulty nor inaccurately advertised. As the item is not faulty, the cost of return shipping, as outlined in our returns policy, is the responsibility of the customer & is deducted from the full refund amount. I can confirm that the correct refund amount has already been processed for you. Should you have any further questions please do reach out to our customer service team at hello@scandiborn.co.uk where they can assist you further. Kind regards, Keeley

Posted 6 months ago

“My parcel still has not arrived. It is now marked at delivered but no parcel was received. I tried to speak to royal mail but they said the sender must contact on behalf of me. Please help as I have paid but no parcel!”

Helpful Report

Posted 7 months ago

Hello Hannah, Sorry to read this - have you reached out to our helpful customer service team? hello@scandiborn.com Laura

Posted 7 months ago

Hi Hannah, Please be advised that your order was returned to us due to an incorrect delivery address, and a full refund has since been provided to you, I hope that helps, Laura

Posted 7 months ago

“Beautiful bigjig roller bought in June for my grandsons 1st Birthday. Less than 8 weeks later the screws had come out and my daughter’s baby was had one in his mouth. My grandsons grandad screwed them back in tightly using an alun key. Although Scandiborn sent a replacement I still have had no explanation as to why screws could possibly come out of a toy sold for this age group and no explanation as to an investigation taking place which is. very very concerning. Apologies given were by third party suppliers and Scandiborn have not even had the courtesy to contact me. This incident could have caused choking and I am at a loss as to why this hasn’t been dealt with”

Helpful Report

Posted 9 months ago

Hi Joanne, Thank you so much for your feedback. I have looked into this further with our customer service team who did apologise profusely over the phone & also via email. The Bigjigs products are stocked & despatched directly from our supplier who informed us they were investigating the matter. Again, we are so sorry that this has happened as this has never been reported before but we are happy that we could resolve this by replacing the item for you. Kind regards, Keeley

Posted 9 months ago

“Really disappointingly the drilled holes for the doweling on the baby walker are not deep enough meaning it cannot be constructed without using a drill. Otherwise delivered on time.”

Helpful Report

Posted 10 months ago

Hi Tiffany, I am sorry to hear there is an issue with your item. We are happy to help resolve the issue when this is reported to us via our email address : hello@scandiborn.co.uk I have sent over an email to you to discuss the problem, please check both your inbox & spam for this. Kind regards, Keeley

Posted 10 months ago

“Had to return all items as only after receiving them did I realise everything is made from polyester, especially the toys that babies put in their mouth. Not very baby friendly”

Helpful Report

Posted 1 year ago

Hi Egle, Thank you for your review. I am very sorry you are not happy with the items you have ordered. All items do have the materials they are made of on our website so our customers can have see this prior to orders. Hopefully this will help you in the future. I can see your return is all in hand our side :) - Nicola

Posted 1 year ago

“Yes,, I did but is got missing. did you receivet back?”

Helpful Report

Posted 1 year ago

Dear Marcela, Thank you for your review. Can I ask that you send us an email to hello@scandiborn.co.uk to help with your enquiry. Thank you Nicola

Posted 1 year ago

“I accidentally ordered the Evolu long legs, thinking that I was buying the actual highchair. Although I am aware of the no returns policy on furniture, I was very disappointed when I was told that I cannot return this, even though I can’t anything with just legs.”

Helpful Report

Posted 1 year ago

“I have sent 2 emails regarding a faulty product I received from you and I have had no response from you”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. I am very sorry you received a faulty item. I can see we have been in communication with you via email regarding this. A full refund has been issued for you for this item as requested. Kind Regards Nicola

Posted 1 year ago

“Wouldn't use again, terrible customer service”

Helpful Report

Posted 1 year ago

Hi Grace, I am very sorry to hear you have received a delivery that has become wet in transit. I can see we have had some communication via email already. I am going to send you another email to follow up on this. Kind Regards, Nicola

Posted 1 year ago

“The boots I ordered came in packaging that was so heavily damaged that I can only assume they have been worn before. Upon contacting customer service I received no response, and have had to pay for return shipping to return this item. Extremely poor experience and I will not be using Scandiborn again.”

Helpful Report

Posted 1 year ago

Hi Carly, I am very sorry you have had a problem with your order. I can see we have emailed you back the same day you emailed us to ask for further information on your enquiry. I am going to call you today to discuss this further and to help resolve this for you. Kind Regards Nicola

Posted 1 year ago

Scandiborn is rated 4.8 based on 17,568 reviews