Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,297 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,297 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 28th October 2024

Nicky H

Scandiborn 5 star review on 9th September 2024

Veronica B

Scandiborn 5 star review on 29th July 2024

Rhianna B

Scandiborn 5 star review on 1st July 2024

Ellen L

Scandiborn 5 star review on 6th May 2024

Victoria B

882

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blooming love this site! Quality toys and speedy delivery EVERY TIME! 5*”

Helpful Report

Posted 1 week ago

Hi Debra, Thank you so much for your fantastic 5* review! We're absolutely delighted to hear that you love our site and appreciate the quality of our toys along with our speedy delivery. It’s always our goal to provide the best shopping experience, and we’re thrilled to have met your expectations. We look forward to welcoming you back at Scandiborn soon! Best wishes, Keeley

Posted 1 week ago

“Excellent price and super quick delivery. Would definitely recommend. Great value and products.”

Helpful Report

Posted 11 hours ago

“Having two very young grandchildren and loving traditional wooden toys, I ordered a few products from this company. My initial order, I mixed up, NOT the companies fault, entirely mine and I told the postman to return it (unbeknownst to me there was part of that package that I had wanted and had to re-order)...again, I must emphasise, the error was on my part. Throughout the mix up, writing back and forth to the company, re-ordering etc their admin. was absolutely first hand. The ladies I wrote to were very polite, kind and professional. When the goods came back, they are packaged well, very solid and really quite beautiful. I've got to say that I highly recommend this company for both their customer service, great packaging and really lovely products that I'm sure will be enjoyed for generations to come.”

Helpful Report

Posted 12 hours ago

“Very positive experience, lovely range of products and caring customer support”

Helpful Report

Posted 19 hours ago

Hi L, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had a very positive experience and enjoyed our lovely range of products. Our caring customer support team is always here to assist you, and it’s fantastic to know that it made a difference. We can’t wait to have you back at Scandiborn soon! Best wishes, Keeley

Posted 17 hours ago

“Fantastic range of gorgeous products, super fast shipping, what more can you ask for!”

Helpful Report

Posted 1 day ago

Hi Naomi, Thank you so much for your wonderful 5* review! We're thrilled to hear that you loved our fantastic range of products and that the shipping was super fast. Your kind words motivate us to keep providing the best service possible. We can’t wait to see you back at Scandiborn again soon! Best wishes, Keeley

Posted 17 hours ago

“Ordered last Wednesday for next day delivery, still no order received and still scandiborn are unable to give me any tracking update on my parcel other than that I can already see. Emailed with a formal complaint, still received no response. Wouldn’t recommend and won’t buy from them again”

Helpful Report

Posted 1 day ago

Hi Samantha, Thank you for taking the time to share your feedback. We’re sorry to hear that your order hasn’t arrived yet. Unfortunately, once the parcel is with the courier, delays or delivery issues are beyond our immediate control. However, I can see that the last update from the courier shows that the delivery details were updated to redirect the parcel to your neighbor. Since then, there haven’t been any further updates. I can see our customer service team have responded to you and they are actively investigating this matter with our warehouse team and the courier to resolve it as quickly as possible. They will keep you updated as soon as new information becomes available. We appreciate your patience and understanding during this process and apologize for any inconvenience caused. Kind regards, Keeley

Posted 17 hours ago

“Never used this site before, very pleased with my order, quite delivery, good quality”

Helpful Report

Posted 1 day ago

Hi Sarah, Thank you for your amazing 5* review! We’re so happy to hear that you had a great experience ordering from us for the first time. It's wonderful to know that you were pleased with the quality of your order and the quiet delivery. We look forward to serving you again at Scandiborn soon! Best wishes, Keeley

Posted 1 day ago

“Excellent range of products, good quality and fast delivery service.”

Helpful Report

Posted 2 days ago

Hi Camila, Thank you for your fantastic 5* review! We're delighted to hear that you appreciate our excellent range of products and the quality we strive to maintain. It's great to know that our fast delivery service met your expectations too! We look forward to welcoming you back to Scandiborn for more wonderful finds soon. Best wishes, Keeley

Posted 2 days ago

“Very poor experience. The Scandiborn payment system incorrectly listed my address details causing payments to fail. Initial contact with customer service was sympathetic with an apology issued for the problem. Then when trying further purchase attempts the attitude changed, and I was told the issue was down to my payment provider, who denied this, especially as my same payment method was being widely accepted by many other online retailers. I eventually successully used an alternative payment method, but my subsequent complaint emails were just completely ignored. This will be my first and last order with this company, and their abysmal customer service.”

Helpful Report

Posted 4 days ago

Hi Neil, Thank you for taking the time to share your feedback, and we’re sorry to hear about the difficulties you experienced. As per our previous correspondence, the issue with the payment was not due to our system, but rather because the billing address entered did not match the address registered with your card provider. Our system, for security reasons, flags and rejects transactions where there is a mismatch in these details. This safeguard is in place to protect our customers from fraudulent transactions. We’d like to assure you that the card type you used is widely accepted on our website and is a popular choice among our customers. The error you encountered was solely related to the address discrepancy, which is beyond our control. We’re glad to see that your order was successfully placed and delivered using an alternative payment method. However, we apologize if you felt unsupported during this process or if our communication did not meet your expectations. We strive to provide excellent service and take your feedback seriously. If you’d like to discuss this matter further or if there’s anything else we can assist you with, please don’t hesitate to reach out to us directly. Thank you for your understanding, and we hope to have the opportunity to serve you again in the future. Best regards, Keeley

Posted 3 days ago

“Great choice and different from the norm. Excellent quality. Delivered quickly and well packaged.”

Helpful Report

Posted 4 days ago

Hi Barbara, Thank you for your fantastic 5* review! We’re so pleased to hear that you found our selection to be a great choice and appreciate the excellent quality of our products. It’s wonderful to know that you were happy with the speedy delivery and packaging as well. We can’t wait to have you back at Scandiborn for more unique finds! Best wishes, Keeley

Posted 3 days ago

“Efficient and friendly lovely product”

Helpful Report

Posted 4 days ago

Hi Helen, Thank you for your wonderful 5* review! We’re thrilled to hear that you found our service efficient and friendly, and that you love the product. Your satisfaction is our top priority, and we appreciate your kind words! We can't wait to see you back at Scandiborn for more lovely items in the future. Best wishes, Keeley

Posted 4 days ago

“I absolutely love Scandiborn products and buy regularly for my grandchildren. I was dissapointed this time to order two construction kits and then the following week they were on sale.”

Helpful Report

Posted 4 days ago

Hi Tracey, Thank you for your lovely 4* review! We’re so pleased to hear that you love our products and choose Scandiborn for your grandchildren. We understand how disappointing it can be when sales happen shortly after a purchase. We appreciate your feedback and hope you find joy in the construction kits! We would love to see you back at Scandiborn again soon for more delightful products. Best wishes, Keeley

Posted 4 days ago

“Quick delivery, excellent customer service and the toys are marvellous”

Helpful Report

Posted 5 days ago

Hi Mel, Thank you so much for your amazing 5* review! We’re delighted to hear that you experienced quick delivery and excellent customer service. It’s fantastic to know you think our toys are marvellous! We look forward to welcoming you back to Scandiborn for more lovely finds in the future. Best wishes, Keeley

Posted 4 days ago

“excellent quality children's wooden toys which are both educational and fun to play with”

Helpful Report

Posted 5 days ago

Hi Michelle, Thank you so much for your fantastic 5* review! We’re delighted to hear that you value the excellent quality of our children’s wooden toys and their educational benefits. It means the world to us that you find them fun to play with too! We can’t wait to have you visit us again at Scandiborn for more delightful treasures. Best wishes, Keeley

Posted 4 days ago

“Quick delivery”

Helpful Report

Posted 6 days ago

Hi Paulina, Thank you so much for your wonderful 5* review! We’re thrilled to hear that you experienced quick delivery. Your satisfaction is our top priority, and feedback like yours truly makes our day. We can’t wait to welcome you back to Scandiborn for more great finds! Best wishes, Keeley

Posted 4 days ago

“Not a good experience, the item arrived in a ripped open plastic bag and when I emailed the company, they said this is sometimes normal for scanning the barcode!! Not really acceptable for a Christmas present, will not buy from this company ever again.”

Helpful Report

Posted 6 days ago

Hi Nigel, Thank you for your feedback & we're sorry to hear about your experience. Occasionally, the plastic bag protecting the item may need to be opened by our warehouse team to access the barcode for order processing. These bags are not part of the item's official packaging but are used to protect the product during transportation to & within our warehouse as we strive to ensure all orders arrive in perfect condition Your feedback is invaluable & we will take it into account to improve how we handle & communicate about such situations. If you'd like to discuss this further or need assistance with returning the item, please don’t hesitate to reach out to our customer care team—we’re here to help. Kind regards, Keeley

Posted 4 days ago

“Wonderful gifts and great service .”

Helpful Report

Posted 6 days ago

Hi Sarah, Thank you so much for your lovely 5* review! We’re so pleased to hear that you found wonderful gifts along with great service at Scandiborn. Your feedback truly brightens our day! We look forward to serving you again soon! Best wishes, Keeley

Posted 4 days ago

“Everything about Scandiborn is fantastic. Beautiful products and very good quality.”

Helpful Report

Posted 6 days ago

Hi Elaine, Thank you so much for your amazing 5* review! We’re overjoyed to hear that you find everything about Scandiborn fantastic and that you appreciate the beautiful, high-quality products. Your kind words truly inspire us! We look forward to welcoming you back soon for more lovely finds. Best wishes, Keeley

Posted 4 days ago

“Delivered promptly. Lovely products”

Helpful Report

Posted 6 days ago

Hi Richard, Thank you so much for your fantastic 5* review! We’re delighted to hear that your order was delivered promptly and that you love the products. Your feedback truly brings a smile to our faces! We hope to see you again at Scandibørn for more lovely items in the future. Best wishes, Keeley

Posted 4 days ago

“Fast efficient service and the toys look super and will be very much appreciated.”

Helpful Report

Posted 6 days ago

Hi Marcelle, Thank you for your wonderful 5* review! We're thrilled to hear that you found our service fast and efficient, and that the toys look super! Your kind words mean so much to us. We can’t wait to welcome you back at Scandibørn for more delightful products in the future! Best wishes, Keeley

Posted 4 days ago

“The barn was very well made and I was very pleased with the product”

Helpful Report

Posted 6 days ago

Hi Sandra, Thank you for your great 4* review! We're delighted to hear that you found the barn well made and that you’re pleased with your purchase. Your feedback is truly appreciated, and we hope to see you again at Scandibørn for more wonderful products in the future! Best wishes, Keeley

Posted 4 days ago

Scandiborn is rated 4.8 based on 17,297 reviews