Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 17,776 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,776 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

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Scandiborn 5 star review on 26th August 2025

899

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel has not yet been delivered!!!”

Helpful Report

Posted 4 years ago

“I ordered the Le Toy Van Honeybake Shopping Trolley. In 3 out of the 5 photos of the product on the website it included wooden food items. At no point in the product description does it say the product does not come as pictured and that the wooden food items are not included. This is incredibly misleading for the customer, working in marketing myself I know this is against basic advertising standards. I was incredibly disappointed when I received the product and decided to return the item as it's not much use if it doesn't come as expected. At the returns/exchange area of the website I was told I had to pay for the shipping/returns of the item and this cost would be taken off my refund or store credit. I went through the process to see how much this would be but at no point was I allowed to view the amount, I just had to accept the cost would be deducted at a later date and hope for the best when the refund came through. At this point I decided to call Scandiborn (on 10/12/2020) and I listened to an outdated message (stating it was Black Friday weekend) saying their phone lines were CLOSED so I could not speak with anyone. To be honest, I feel like I have been scammed by this company and feel extremely mislead by their sales process as well as disappointed by their total lack of customer service.”

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Posted 4 years ago

“I gave the Wooly Mammoth rocker to my grandchild for Christmas. When we took it out of the box, there was a 3” circular hole above its eye along the seam, showing the poly-fill stuffing that gives the rocker its shape. I don’t know if I can sew it up - but am disappointed that I have to even be considering such a thing given the supposed quality of this company. If the hole wasn’t bad enough, there were only 3 screws in the plastic assembly parts bag for attaching the wooden rockers to the toy, so now a trip to the hardware store to try to find a fourth screw is necessary. Not the best gift purchase I’ve made.”

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Posted 4 years ago

“I am still waiting on someone getting back to me to exchange.”

Helpful Report

Posted 4 years ago

“I didn’t receive part of my order and still waiting for a response from you!”

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Posted 4 years ago

“I ordered a child's drum for my grandson and received a child's doctors bag.... Still waiting to hear back after emailing them!”

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Posted 4 years ago

“I ordered on 17th November and it still hasn’t arrived.”

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Posted 4 years ago

“I’m sorry to write this but I’ve sent 3 emails and left one voicemail on your customer service line and still not heard back from Scandiborn. I have been sent an email asking me to review the experience though which has prompted this review. I received my order last week and have since been trying to contact you. 3 of the 5 items are unsatisfactory. The cloud light has been sent with an EU plug when I ordered UK (as stated on the order). The star and moon nightlights both have a problem with the finishing, when illuminated they are mottled and irregular, not as shown on the website. I’d like to speak to someone about how to best resolve this but cannot get a response from anyone. I’m not sure what’s more annoying, the problems with the order or the lack of customer support in correcting the mistakes made....”

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Posted 4 years ago

“As a first time customer I had a excellent buying experience. Product was ordered, packed and received promptly. Will be totally happy to purchase future products.”

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Posted 4 years ago

“Customer service is really disappointing.”

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Posted 4 years ago

“I have not received 2 out of the 4 products i ordered and no one has come back to me despite numerous polite emails to sort this.”

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Posted 4 years ago

“Worst experience ever, took over weeks for my order to come. This was after i had contacted them to find out where my order was. The delivery was messed up at least 2 or 3 times. From their Instagram I thought they'd be a reputable company but not impressed and would not recommend them to anyone. Poor service all round!!”

Helpful Report

Posted 4 years ago

Thank you for your recent review, we appreciate you leaving honest feedback so we can continue to improve products and services. Unfortunately looking into your order I can see your items were split across different warehouses due to a warehouse move we were doing and this disrupted your delivery. We should have kept you up to date and better informed - sometimes you have to accept we have not done well enough. I can confirm the warehouse move is complete and so this kind of multiple split delivery will not occur in the future. We have sent you an email with a gift card as an apology for this problem. Best wishes, The Scandiborn Team

Posted 4 years ago

“Terrible experience. We ordered a not inexpensive bed from Scandiborn for our 4 year old and were expecting delivery by 5th November. Given the current circumstances, we were understanding and accepting of a request to push back to weekend of 21/22nd November. We were assured guaranteed delivery. We waited in all weekend only to be let down, again. We have one very upset 4 year old and two extremely annoyed parents. If things are going to be delayed, manage expectations. People are generally pretty sympathetic at the moment. We certainly were. Don’t try and lie your way out of a problem. Really appalling service. Please avoid at all costs.”

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Posted 4 years ago

“Still hasn’t arrived yet according to the Royal Mail it’s still stuck in Leeds”

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Posted 4 years ago

“I have ordered and paid for 2 items and have only received one. You do not reply to my phone calls or emails and I am very disappointed with your customer service.”

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Posted 4 years ago

“This product was never delivered!”

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Posted 4 years ago

“After requesting a refund due to my order/package not being delivered, The owner Grace tindall called me to attempt giving me a dressing down and refuse to refund me due to the delivery company not delivering my package. Apparently that is the customers fault & problem.! So she said ‘it’s a red flag’ and accused me of stealing a £8.50 pink wooden car.!! Once Mrs Tindall was informed of the law, she then changed her tune. Avoid this company. If your package isn’t delivered successfully Mrs grace Tindall will refuse to refund your order. Disgusting uneducated & clearly needs a lesson in basic manners. Clearly out of her own depth. I will continue to expose this obnoxious woman's behaviour, and lack of understanding basic law.”

Helpful Report

Posted 4 years ago

“I was sent an item in a wrong colour and customer service is very unresponsive in resolving the issue. I would not recommend the retailer.”

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Posted 4 years ago

“Order due for delivery on 13th Nov still not received. I have contacted Scamdiborn but haven't had any response. Very disappointing.”

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Posted 4 years ago

“Cute stuff. But so expensive and took forever to get here. With no update on shipping. And returning an item was such a hassle. Enough to make not purchase from here again. You have to pay shipping to return, keep that in mind.”

Helpful Report

Posted 4 years ago

Scandiborn is rated 4.8 based on 17,776 reviews