Scandiborn Reviews

Name: Scandiborn
Address: 14-16 Iliffe Avenue, Oadby, Oadby, Leicester, Leicestershire
Rating: 4.76

4.8 Rating 17,639 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 17,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

Write Your review

Tell us how Scandiborn made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scandiborn 5 star review on 19th July 2025

894

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two items as a birthday gift for my niece, as yet, only one has arrived with no notification of there being two separate packages or deliveries. I am waiting for a suitable explanation as to why this has happened and for a solution to the fact that I have paid for a product that has not been received.”

Helpful Report

Posted 4 years ago

“Ordered item 2 weeks ago, still nothing received. I’ve emailed the help desk and and still waiting for a response. Very poor customer service”

Helpful Report

Posted 4 years ago

“Really unusual that you need to pay to return goods... Also system is overly complicated”

Helpful Report

Posted 4 years ago

“I ordered my item over a week ago and it hasn’t even shipped yet, have not gotten any tracking information. At this rate I don’t know when I will receive my item.”

Helpful Report

Posted 4 years ago

We are so sorry you have not received your order yet. I'm afraid we have not received any correspondence from you to identify your order, our customer service team will get in touch via email to resolve this for you. Please note if you have ordered a preorder item the whole order will be held until this item is available. Please rest assured we will get this sorted for you asap.

Posted 4 years ago

“My product arrived damaged and I’ve been in contact with you but no one has come back as of yet. Please can someone contact me. Thanks”

Helpful Report

Posted 4 years ago

“I’ve rang and spoke to someone however the product description does not match what you purchase, nor the title of the product. In the description they are described as curtainS but you only get a curtain (1 big one) this needs amending so it is not mis selling to others.”

Helpful Report

Posted 4 years ago

“I ordered the Done by Deer activity rattle specifically because it was described on the Scandiborn site as "Fabric: 100% cotton outer / filling polyester fibres." My baby has a skin allergy that requires that we get him cotton clothes and toys, so this is for health reasons. I just received the toy, and the tag says it's 100% polyester, making the description 100% wrong. Disappointed.”

Helpful Report

Posted 4 years ago

“I’ve emailed twice with no response, but you were very much active on Social media. (Instagram) my parcel still hasn’t arrived and I ordered it 10 days ago. My daughter starts school this week and I have none of her back to school stuff ready. First time ordering so so far not good. I don’t mean to be a moaner, I really don’t but I’m panicking about my parcel and it’s a lot of money to spend. I still haven’t received any emails back, I sent one on Sunday.”

Helpful Report

Posted 4 years ago

“Paid for Saturday delivery and my item wasn’t delivered until Wednesday afternoon. So frustrating”

Helpful Report

Posted 4 years ago

“Brought a cam cam changing mat which was more expensive than most however didn’t mind paying for a better quality product, however the changing mat is not practical, although it says water resistant it isn’t, it soaks and stains the fabric which means taking the entire cover off and washing it every time which isn’t practical, and not suitable for tumble drying. So the changing mat is without a cover for a while. Although pretty, I wish I had brought a standard changing mat else where that wipes clean.”

Helpful Report

Posted 4 years ago

“My musical box was returned as it was completely out of tune. I had to pay return postage.”

Helpful Report

Posted 4 years ago

“I still don’t receive my purchased from June.”

Helpful Report

Posted 4 years ago

“I ordered an item that was showing as in stock. I allowed extra time, given the current situation with COVID, but a few weeks later when the package still hadn’t arrived, I chased Scandiborn to get more info. I got told that I had actually pre-ordered the paddling pool, and that I wouldn’t be dispatched for another couple of weeks. In the end it took nearly 6 weeks to turn up. I know for a fact that the paddling pool was showing as in stock, not for pre-order, as I specifically ordered it from Scandiborn BECAUSE it was listed as in stock at the time I placed the order. I normally order things for my daughter from a local shop, but they didn’t have the paddling pool in stock when I needed it, which is why I ordered from Scandiborn in the first place. Scandiborn never apologised, never accepted responsibility for the mistake, and were generally rude and patronising. If they’d admitted they’d made a mistake, I’d have been much more understanding, but they just continued to blame me. Rubbish company, selling products that are available from multiple other retailers, so not a chance I’ll be shopping with them again.”

Helpful Report

Posted 4 years ago

“The worst wallpaper ive ever seen. I struggled to put it up, so i called in a professional and he was shock at how difficult it was to put up. After deciding it wasnt worth buying more (as you only get 2 or 4 drops per roll) i took it down. The entire sheet pulled off as one after being up for 2 weeks. The pattern didnt match was absolutely awful. A complete waste of money.”

Helpful Report

Posted 4 years ago

Hi Chelsea, we're so sorry to hear about the issues with the wallpaper. One of our team will be in touch to offer an alternative or other solution. Best wishes, Grace

Posted 4 years ago

“Unfortunately the pink Deer Rug we bought looks nothing like it does in the photo. It isn’t a nice feeling material, it’s a lot less pink than in the photo and the gold pattern is hardly visible. It’s a big disappointment.”

Helpful Report

Posted 5 years ago

“The shoes are aesthetically very nice but the clasp opens very easily and the shoes fall off. We have lost one of them several times. We have tried tightening and loosening them but they are just not great. It's a pity as they are significantly more expensive than most jelly shoes.”

Helpful Report

Posted 5 years ago

“The elephant chairs are a hazard even for 3-year old toddlers. They aren’t stable because they do not have four legs and toddlers can easily topple. My daughter trapped her neck between a chair and the table when it tipped over. These products are a hazard and should Not be sold to children.”

Helpful Report

Posted 5 years ago

“Why show what’s sold out ???????”

Helpful Report

Posted 5 years ago

Thanks for your feedback! Our IT team are always working hard to ensure a great shopping experience and have been working on getting these items excluded. This work is now complete, I hope this helps.

Posted 5 years ago

“I ordered two liewood bottles. Expensive. £26 each. The lid with straw crack after couple of times use and try buy spare one. No on stock since march and NO RESPOND for email when will be available!”

Helpful Report

Posted 5 years ago

Hello, We are so sorry you have has an issue with these bottles. I can see our team did respond to your query but we were unaware you had bought the bottles. If there is an issue with a product we will always replace it. No questions asked :) Please email us the photos so we can fix this for you. We are here to help. Best wishes, Grace

Posted 5 years ago

“I ordered two tents from here, when I started putting them together one had a hole in. I got in touch with them via email (this was on the 1st June) and I've still not heard back. Ridiculous, paying £35 for a pop up tent for it to be broken. Clearly not big on customer service as I've literally had none. Will not be ordering from here again and neither will friends & family.”

Helpful Report

Posted 5 years ago

Hello, So sorry you did not receive our response, I can see Christine replied with the below response on 2nd June, perhaps it landed in Junk? Let us know so we can fix this for you with either a new tent or credit? Good Afternoon, Thank you for your below email and we are sincerely sorry that you have encountered this issue with the tent. Please can I ask that you do email us a photo of the issue so we can look into this for you. Apologies again and we do await your response. Christine

Posted 5 years ago

Scandiborn is rated 4.8 based on 17,639 reviews