After requesting a refund due to my order/package not being delivered, The owner Grace tindall called me to attempt giving me a dressing down and refuse to refund me due to the delivery company not delivering my package. Apparently that is the customers fault & problem.! So she said ‘it’s a red flag’ and accused me of stealing a £8.50 pink wooden car.!! Once Mrs Tindall was informed of the law, she then changed her tune. Avoid this company. If your package isn’t delivered successfully Mrs grace Tindall will refuse to refund your order. Disgusting uneducated & clearly needs a lesson in basic manners. Clearly out of her own depth. I will continue to expose this obnoxious woman's behaviour, and lack of understanding basic law.