Scandiborn Reviews

Name: Scandiborn
Address: Unit L, Welland Business Park,, Valley Way, Market Harborough, Leicestershire
Rating: 4.76

4.8 Rating 18,142 Reviews

94 %

of reviewers recommend Scandiborn

4.8

Based on 18,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Scandiborn:

Scandibørn is an online boutique bringing the best of Scandinavian inspired Children's design to the UK.

Their passion lies in finding the best Scandi nursery products from all over the world to inspire you to create a perfect Modern nursery of your own.

Visit Website

Phone:

020 8191 2915

Email:

hello@scandiborn.com

Write Your review

Tell us how Scandiborn made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scandiborn 5 star review on 17th December 2025

911

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience sent wrong item despite order being direct. Still trying to sort out return of toy I did not order and original.item.which was paid for and not sent, will not be sent until they get the unwanted return item. Disappointing and poor service. 4 days later.the problem.continues. I.have returned the unwanted and unordered toy and you have still not send the one I ordered and paid for.”

Helpful Report

Posted 3 weeks ago

Hello Diana, I am very sorry to hear that you were sent an incorrect item in your order, this should not have happened and I truly apologise. I can see that a free returns label was sent to you earlier in the week, and a replacement order generated, I hope that this resolves the matter for you, Kind Regards, Laura

Posted 3 weeks ago

“The item I ordered from Scandiborn was delivered by DPD to the wrong address - photo proof of delivery shows the parcel left outside the front door of a neighbouring unoccupied house. DPD deny responsibility and referred me to the kidcollective which seems to be an intermediary between DPD and Scandiborn. No way of contacting Scandiborn direct. Kidcollective say they will instigate an investigation from 10 days after the no delivery, ie 19 December at earliest, and this will take another 7 days. So no chance of resolution before Christmas and most likely not before New Year. There is no need for an investigation; the sequence of events is plain and the fault clearly lies with DPP. I should just be given a full refund and apology. Instead the other parties appear to be seeking ways of avoiding responsibility and pinning the blame on the one innocent party- me. So congratulations all round for truly appalling customer service and rip off tactics.”

Helpful Report

Posted 3 weeks ago

Hello Judith, I am very sorry to hear about your experience and that your parcel was delivered to the incorrect property. I have investigated this matter and our team will be reaching back out to you to get this resolved asap for you. I am really sorry for the miscommunication, and please be assured that it will be rectified. Please note also that all of our contact information for Scandiborn is available on our website, and you can reach us via email, live chat or phone :) I hope that helps, Laura, Managing Director

Posted 3 weeks ago

“Fabulous. Excellent quality and items are carefully packaged. Delivery is prompt. I had to contact customer services and found them to be polite and helpful. Excellent products from an excellent company. Would definitely order from them again”

Helpful Report

Posted 3 weeks ago

Hello Fiona, Thank you so much for taking the time to leave us a wonderful review :) So pleased to hear our customer card time were helpful, and we very much looking forward to welcoming you back to Scandibørn in the near future! Many thanks Laura

Posted 3 weeks ago

“Fast delivery, perfect item”

Helpful Report

Posted 3 weeks ago

“Very pleased with the purchase and the exceptional packaging . The delivery took a long time but I suspect this is down to Royal Mail.”

Helpful Report

Posted 3 weeks ago

“Very pleased with service. Initially item was out of stock. Was informed when back in. Delivery time was as expected. Purchase is a gift so can't comment on actual item.”

Helpful Report

Posted 3 weeks ago

“Love my order , just as shown and so cute and soft , perfect for my grandsons first Christmas”

Helpful Report

Posted 4 weeks ago

“Lovely selection of items, great sale offers and quick delivery”

Helpful Report

Posted 4 weeks ago

“Lovely product terrible customer service. They charge £19 to ship to NI when we are simply part of UK. Shame as I’ll never order again considering I can get from other companies with free delivery”

Helpful Report

Posted 4 weeks ago

“Scandiborn have delivered a beautiful present for my granddaughters 1st birthday. Thank you.”

Helpful Report

Posted 4 weeks ago

“I really love Scandiborn products. The quality is terrific and the children in my house always make a beeline for them over other toys.”

Helpful Report

Posted 4 weeks ago

“Great products. However i am still waiting for my last order with no regular updates when my delivery will be, so a little disappointing.”

Helpful Report

Posted 4 weeks ago

Hello Danica, I've taken a look at your order history and can see that your most recent order is showing as delivered to you yesterday. If you do not have a copy of your tracking reference do get in touch with us at hello@scandiborn.co.uk and we can provide further details, Many thanks Laura

Posted 4 weeks ago

“Took 10 days to arrive by courier which I consider to be a long time”

Helpful Report

Posted 4 weeks ago

Hello David, I am very sorry to hear you are dissatisfied with the service you've received. I've investigated this and can see that you ordered on Sat 29th Nov, and we shipped the following Weds 3rd Dec. I'm glad to see your order arrived safely with you a couple of days later, and I do hope you are pleased with your lovely wooden vehicle set. Please note that our usual shipping standard is same-day dispatch, but during this busy peak season we do advise longer dispatch times for standard service shipping, Many thanks Laura

Posted 4 weeks ago

“Really happy with service, whilst it took a little longer to arrive , (Black Friday,)your info and Royal Mail tracking excellent”

Helpful Report

Posted 4 weeks ago

“do not use, bad customer service, bad delivery service, no commitment to delivery times whatsoever, my item should have arrived in 3-5 days, now i am at the 10th day and the items have not shipped yet”

Helpful Report

Posted 4 weeks ago

Hello Jad, I am so sorry to hear that we have let you down on this occasion. We have faced some operational challenges this busy peak season, that we have taken action to remedy, but as a result our usual speedy shipping standards have fallen behind. We have done our best to notify customers of seasonal delays but your feedback is taken on board, and acknowledged. I can see that your order has shipped today, so should be with you very soon. I hope that you will give us another chance to put things right, Many thanks Laura, Managing Director

Posted 4 weeks ago

“The toys and products are wonderful and such good quality will definitely be ordering from this site again”

Helpful Report

Posted 4 weeks ago

“High quality items very well packaged. I am so pleased with my purchases and I’ve had nothing but a positive experience from browsing to delivery!”

Helpful Report

Posted 4 weeks ago

“I have purchased a variety of items from Scandiborn for my grandaughters and have been thrilled with all the purchases. I keep going back for more as the quality is exceptional and true to product descriptions.”

Helpful Report

Posted 4 weeks ago

“Perfect delivery timing and absolutely excellent quality”

Helpful Report

Posted 4 weeks ago

“My first time shopping with the company. It will not be the last. Highly recommend. Great service and excellent quality. I am sure my baby niece will enjoy hours of fun with her gift.”

Helpful Report

Posted 4 weeks ago

Scandiborn is rated 4.8 based on 18,142 reviews