Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,778 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order and immediately received the delivery date; it turned out to be a bank holiday—which was actually better, as I’d be home. I waited all day, and my day off was ruined. I messaged the company in the evening, and they replied that the driver wouldn't be able to make it and would come tomorrow instead. The small parts were scattered across various little bags; several were missing—there were 5 posts but only 4 mounting bolts.”

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Posted 1 day ago

“I didn't receive the item.”

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Posted 5 days ago

“I order some decking to arrive next day and it did not arrive, I had to chase this order up myself and not once did I get an apology my goods arrived 4 days later and I was only refunded £50 for part delivery costs, this should have been free due to the disruption this caused missed days off work and having to cancel workman. I will not use this company again.”

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Posted 5 days ago

“Awful experience when door arrived it was left on front garden, the delivery company signed on my behalf must have been due to the damaged box and missing parts. The parts that were in the box were damaged. On calling Savoy Timber, they were rude and didn't seem to care about my experience. Collection company arrived without notice, and had to chase my refund. If they had been sympathetic I would be writing a different review. I would not buy from here again and definitely not recommend. Not once did I get a sorry! Just a miserable rude man, who didn't have the time of day to help get me a better outcome.”

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Posted 5 days ago

“Very disapointed with the level service, after the initial order was delayed tried to order some further items to finish my deck,customer services not particulary bothered, have been informed these have been dispatched when they havent at least five times causing costly delays...”

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Posted 3 weeks ago

“Ordered some worktop and asked for it to be cut to 500mm and paid for cut off. Cut wasn’t accurate and went over the 500mm at the front and under at the back so the off cut was also off. Don’t know if they do that on purpose so that you can’t use the off cut but was expecting to finish the project off with 2 perfectly cut worktops and can’t do it. Also paid £12.50 for some edging, which the length was also poor. Emailed to complain and no reply yet, been waiting nearly a week!! Sent pics with close ups of measurements.”

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Posted 1 month ago

“Cancelled fencing panels and got refunded because took too long for delivery as said was not in stock after purchasing online plus waited nearly 3 months for decking nosing with no communication to give update when back in stock savoy is a awful company I regretted using them”

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Posted 1 month ago

“I ordered 2 samples of worktop about 2 weeks ago and they never arrived.”

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Posted 1 month ago

“Joke company, sent out a work top that was completely battered with danaged packaging also. Had to re ackage and have another day off work for them to collect, even though we sent photos proving that it was un re sellable and proof that we had purchased another. And we still havn’t received a refund!”

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Posted 1 month ago

“Not the greatest experience trying to get through on the phone is virtually impossible and out of the three items I got two where the wrong items”

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Posted 4 years ago

Hi there, thank you for your review, I have checked with the Wigan store who will contact you regards any incorrect items. The issue we can have from time to time is that if one of our stores are busy, as in a lot of customers in store then the counter staff do have to prioritise customers in store over telephone calls, we will always try and answer the store phone lines as quickly as possible - i apologise for any delay kind regards Savoy Timber

Posted 4 years ago

“poor customer service. rude”

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Posted 4 years ago

“I ordered splashback, it's came without any package, not wrapped. Colour was more yellow then white. Size was not as described, thikness instead of 9mm was all 11mm. Not so happy about purchase, low quality. Only delivery was in time and professionally.”

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Posted 4 years ago

“I ordered two worktops cut joint, glue and clamps took 4 weeks to deliver because they were being cut. When they were delivered they were not cut, no clamps or glue. Much stress for me.Kitchen out of commission. Then had to chase Savoy. Eventually got cut worktops. No glue or clamps. How do you think you did? I have had no apology or offer of compensation.”

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Posted 4 years ago

“Incomplete order delivered Split wood Poor quality”

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Posted 4 years ago

Hi Sir, We are really sorry the couriers did not deliver the whole order at once. I can see some fixing went missing and our team immediately got you replacements. There was no mention of the quality of timber to our team. We are happy to discuss this will you at any time. Best Regards Savoy Timber

Posted 4 years ago

“Delivery delayed Not full delivery in pack After experience on phone over delayed delivery and not opening my pack for over a week due to work commitments I never bothered ring up of insufficient base wood not in pack but I wouldn’t recommended or buy from savoy again !!!”

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Posted 4 years ago

Hi there, I am sorry your delivery was delayed. This is not normal service, I can not see that the order was moved to another day on our system. I can only presume it arrived later that day. We don't give times as the drivers are not able to predict times due to traffic. If goods are missing we are always here to help. I am sorry you didn't get in touch so we could rectify this for you. I have tried to call you but have not had an answer. Best Regards Savoy Timber

Posted 4 years ago

“I know its a value deck but two deck boards are too short, a main 3 mt support brace was badly warped. Timber quality in general very poor. Also delivery cost of over £70, would not recomend or use again”

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Posted 4 years ago

Hi Liam, As I said we are really sorry your boards were not up to our normal standard, As advised if we get to know about it at the time we are always happy to organise replacements. Best regards Lisa

Posted 4 years ago

“Spindles, handrail and baserail all arrived damaged and dirty. Many of the spindles are too covered in black and damaged to use at all”

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Posted 4 years ago

“Is not what we thought we ordered”

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Posted 4 years ago

Hi Terry, The timber weathers over time and will become more of a grey colour over time. Sorry we are unable to guarantee the colour to be exactly the same as the image. Timber does vary in shade. Best Regards Savoy timber

Posted 4 years ago

“Pretty poor service all round really. Ordered online Friday, waited for notification to collect. By Saturday decided to ring Wigan Store. Ansafone and put on hold. After 10 rings line disconnected. Repeated this five time Saturday and Three times Monday ( closed Sunday). Finally went down to Wigan from Chorley, 7 miles. They had no idea about order as Preston had picked it up. Apparently, because i live in Chorley my PR7 postcode is covered by Preston, and it basically got ignored. Not being able to wait i gave up cancelked order and went to work without the bits i had waited three days for. BLOODY SHAMBLES.”

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Posted 4 years ago

“Rang firstly because hadn't had email Confirming order was ready. Person on phone asked for order number, I said was driving could she use address, she said "well can you try get it, it's far easier for me with that than searching addresses" Was very rude and abrupt. Then when actually came to collect the staff were totally rude, completely ignored by everyone for over 10 minutes! Order wasn't ready and had to cut me a worktop, passed the book by 2/3 people who was actually going to do the job. Only nice person was the end guy who cut it and carried it to my car. Would never consider recommending to anybody, absolutely shocking customer service”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,778 reviews