Absolute 1st class worktop, really happy with mine. Also bought a 2 mtr one.
Issue with the stock on my 1st choice, Savoy Wigan rang me to to let me know and offer another option, I'm so pleased they did as I was on a time limit to which they still managed to get it out to me the day I had asked for.
Scott was my contact and he dealt with my calls, such a great guy and went out of his way to make my experience with Savoy 10/10.. thank you Scott.
All in and over the moon with my purchase. Recommend this company and their product to everyone. 1st Class!
donna hoy
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Great service, doors are of a very high quality, packed so they can not get damaged, delivery arrived on the time and day that they were supposed to, would highly recommend this firm
Louise Ricobi
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Quality service from start to finish. I contact the company before my order and all communication was clear and quick. I placed the order early and they delayed the delivery so it arrived on the day I required it. The worktops I ordered were quality and above expectations. Great service and great products. I’d certainly recommend this company and I will use them again !
Bobby Boothroyd
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Quality service from start to finish. I contact the company before my order and all communication was clear and quick. I placed the order early and they delayed the delivery so it arrived on the day I required it. The worktops I ordered were quality and above expectations. Great service and great products. I’d certainly recommend this company and I will use them again !
Bobby Boothroyd
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On time delivered.
The work tops are brilliant for the price. No complaints .
Really ez to match colours and would defo use again. 10/10
Guest
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I use savoy because they always give 120% service all the time
Guest
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I ordered my new worktop very late on a Tuesday evening. The following morning I had a phone call advising it could be delivered Friday. The site was easy to navigate and delivery was spot on. I love my new worktop and the price couldn’t be beaten anywhere else.
“Great value and arrived on correct delivery day,the only issue was I was missing 2 posts so contacted customer services and they going to add to my other order,so all in all a happy customer”
“I ordered a patio kit , had to wait a few weeks for delivery but at this time with Covid 19 this was quite understandable and expected , Delivery date was given and was delivered on time, however two pieces of the board were either split or broken, i managed to work around this and was very happy with the end result.. I would use this company again in the future.”
“I had a 3 week wait from order to delivery, which I accepted given the current circumstances. On the day of delivery the driver from Tuffnells phoned me to say he was an hour away. I'd taken the day off and the following week to get this done. An hour later the driver phoned again to get final directions, but the road names I didn't recognise, as it turns out he was in Wakefield 250 miles away. I phoned your customer service several times before I got through and spoke to Scott, who was very helpful within his remit. He explained about a new shop carrying out deliveries and there were teething issues. Scott said he would get the boards to me as soon as possible probably Tuesday, as today was Friday. I waited on Tuesday most of the day, and phoned late in the afternoon to be told by Scott there was another problem, my boards had gone back into stock, and he would have to send the order again. I phoned on Wednesday to check if my order had been sent. I spoke to Lisa, and after I related the whole issue she said she would do nothing else until it was sorted, and nothing else was done with my order, and she did not phone me back as promised. I phoned on Thursday to be told that my boards had missed the pick up, and would be with me on Friday. At which point I asked to speak to a manager to be told that Lisa is a manager, but Antony was going to speak to me. He promised much and delivered nothing, he even passed me to Scott without saying who he was when I phoned again. He has not phoned me back as promised to check to see if I had received my delivery. I suppose he assumes I have as I have stopped calling. I have to say that Scott tried his best within his remit, and it was not his fault. The two managers, Lisa and Antony need some customer service training to improve how they deal with customers, and they should not promise what they can't deliver. I on the otherhand paid £60 for my goods to be delivered a week late, I wasted a weeks holiday and I had to spend my Bank Holiday weekend repairing my decking instead of relaxing.
Good product, terrible service, as I made all of the phone calls, and wasn't called once by anybody, I did all the chasing to find out where my delivery was. Truly disappointed with the service I have received from your company.”
“Very quick service and very efficient. I ordered online and the item was delivered the next working day. Very pleased with the service I recieved from Savoy timber, I will definitely use them again in the future.”
“So the timber product itself was great absolutely no complaints. Everything arrived and no issues. The speed of delivery was also great. What was really disappointing was they accepted my order a few weeks ago and gave me a delivery date. We arranged for someone to fit it. The day before it arrived they called me up say they didn’t have the product in so we had different sizes which we thankfully made work and we were going to have a boarder in a different colour but they’d run out of that colour and said it would be ages before they would get it in again. Why accept the order and tell me the delivery date if it isn’t in? We had no choice as we had workmen booked and were desperate to get the decking sorted for summer we just accepted the order. A great shame that we found out at the last minute. It all arrived on good time exactly when they said it would arrive. Delivery man was nice and helpful.”
“I was expecting a delivery timescale of up to 2 weeks for 4 fence panels in the current situation but was extremely impressed to receive them in 2 loads within 24 hours. Any communication I had was excellent and the young lad who delivered them was very helpful. Thevfence labels are in situ now and look great.”
