Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,770 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,770 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery for a instock iterm with no collection date”

Helpful Report

Posted 21 hours ago

“Not what it used to be. Issues with last two orders which is a shame as the products are decent.”

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Posted 1 month ago

“I ordered wrong size door I rang to replace the door it’s been 4 weeks now I’m still waiting for replacement you keep telling me you will ring me when it comes in on Tuesdays delivery but you don’t ring I’ve got to chase you and then it’s not there or you can’t find it then I’m being told your charging me 10% to replace it”

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Posted 1 month ago

“Their prices are very good and help in the Preston store is good. However, I found their website misleading. I ordered before 10.30 am Expecting next day delivery. My delivery slot was 8 days later! And it was too late by then as I’d paid. Not impressed at all. If I’d have known I would never have placed the order, so I guess that is their hook. But misleading to get business seems a low tactic from an otherwise ok company.”

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Posted 1 month ago

“I was very pleased with the materials I received from Savoy and the delivery was fantastic. However I am extremely disappointed with the customer service, it’s terrible. I can’t get hold of the Wigan branch no matter how many times I ring and my emails would be quicker responded by a carrier pigeon. It’s ridiculous and unfortunately really spoiled my experience of what started off as an excellent one. I am still waiting for a back order or parts for my project and my latest email has been ignored with the ETA of the product.”

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Posted 1 month ago

“Shop staff not helpfull 1st of all sent by the disinterested counterstaff to the wrong area, 2nd couldn't find a staff member to help, when I did he was very dismissive and said "outside order" then left abruptly. 3rd after eventually finding the outdoor staff and my order that I had been told it was ready for collection, I found it as half way through a delivery pallet and infact was not ready for collection, waited 20mins for the staff member to unload the pallet, really poor staff attitude and communication. But on balance the product was very good and meets all expectations.”

Helpful Report

Posted 1 month ago

“No instructions for full kit. The decking planks were not the same size and had to be cut which I did not expect. I had to email wirh respect to delivery date. To be told an email had been sent???? However I had not received one.”

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Posted 4 years ago

Hi there, thank you for your review, just for clarity the instructions are held on the website and you just download them they are on each kit listing on the website and within the help and advice section. I have just checked on the system and an email was sent from our Wigan store informing you of your delivery date the day after you purchased your order, perhaps there was an issue with your email address but it was definitely sent, we apologise that you did not receive it. Regarding any wrong size boards - we will always replace any boards that are not the correct size, unfortunately, we were not informed so could not do this for you. But we hope your project was a success and you enjoy your new deck!

Posted 4 years ago

“We had a delivery of composite decking arrive that was very damaged so had to return the whole order. Customer services were very good and after an email explaining the problem and showing photos a complete refund was issued within days.”

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Posted 4 years ago

“still waiting for a panel after a week.”

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Posted 4 years ago

“I ordered 2 lengths of Zenith concrete laminate worktops and 1 upstand which were all in stock. I had asked if they had anything quicker than a week available for delivery. They did but wanted to charge a £70 delivery fee instead of £40. As the order was well over £500 I didnt wish to pay more money and emailed them to say that I would wait the week. On the morning of the delivery I phoned to ask what time it would arrive but they didnt have it and it wasnt coming. Scott offered us a full refund and told me to go to Wickes! Eventually the Store Manager sorted the mistake but the delivery driver had put it down the side of the house. We only found this out at 4.45 pm when we phoned to see what was happening. All things said now this was not a good experience and I doubt I would use them again.”

Helpful Report

Posted 4 years ago

“Good product but expensive delivery charge and refusal to take back unused joists that were found to be not suitable for my project when the builder came to use them”

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Posted 4 years ago

“I bought a decking kit , when it got to me it had quiet a lot missing rang and informed them , they said they would look into it , I am now 2 weeks down the line and still not got the missing items . So had to go out and buy replacements”

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Posted 4 years ago

“Savoy Timber are exceptional in their responsiveness and customer service and I found the quality of the timber to be very good. I WILL order again from Savoy Timber!”

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Posted 4 years ago

“Not received full order, still awaiting some items with no updates as to when they will arrive”

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Posted 4 years ago

“Quick delivery, however sent wrong materials, awaiting response.”

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Posted 4 years ago

“I purchased some zenith worktops, on February 2nd and received the order on the 28th February. I was told orders were being processed it took 4 working days to cut and biscuit 2 worktops, upon fitting them I was not very impressed, then I paid for a fixing kit, which was not delivered with my order, so I had to ring again I did get a replacement only to find the colour match was grey for a white worktop and linseed oil, instead of a solvent cleaner. Scott on customer sevices was quite helpfull, i would not recomend savoy timber.”

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Posted 4 years ago

“The decking kit was soaking wet so difficult to cut, some planks were badly cracked and had chucks taken from the sides. Clearly sent the Friday bad kit. Although the price was comparable to other companies the delivery cost of £111.00 was outrageous!! Especially as email said the delivery would start on Monday but by Thursday I had to ring to find out why they had still not contacted to say it had left the depot. Funnily enough it had suddenly just been picked up for delivery the next day. So not impressed”

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Posted 4 years ago

“Easy to use service but we ordered samples for compact laminate worktop, expecting sample of the actual product, instead we received something resembling vinyl which was not at all helpful!! Disappointed.”

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Posted 4 years ago

“5 to 7 days wait,,took 4 weeks and I had to do the chasing phoning weekly,,goods in where you pick your doors up from no help there’s your doors and walked off left feeling frustrated”

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Posted 4 years ago

“Poor ,, the reason is, I did this last time I was asked to, sent a request to Savoy timber customer service, never received a reply. not impressed at all. Product and prices fine, if you get what you have paid for in advance when you turn up and the product is not in stock...”

Helpful Report

Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,770 reviews