Rang firstly because hadn't had email Confirming order was ready. Person on phone asked for order number, I said was driving could she use address, she said "well can you try get it, it's far easier for me with that than searching addresses" Was very rude and abrupt. Then when actually came to collect the staff were totally rude, completely ignored by everyone for over 10 minutes! Order wasn't ready and had to cut me a worktop, passed the book by 2/3 people who was actually going to do the job. Only nice person was the end guy who cut it and carried it to my car. Would never consider recommending to anybody, absolutely shocking customer service