Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 22nd July 2025

678

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decent materials,with wood it's never as easy as they say to fit but happy with the product”

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Posted 3 years ago

“Good price and easy to order, star taken off as wasn’t contacted regarding the delivery and they just arrived, thankfully we were in to accept the delivery.”

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Posted 3 years ago

“Very easy to order on line and very fast delivery too. Pleasant staff and have recommended to others.”

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Posted 3 years ago

“It's always very nerve-wracking ordering from a company on the internet that you've never dealt with before. I needn't have worried. I'm very pleased with the both the service and product supplied”

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Posted 3 years ago

“Website gives sheet sizes in feet & inches, which suits me fine being old, but asks for cut sizes in mms which causes working out issues. 4mm plywood then measures only 3.1mm thickness. However customer service was good.”

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Posted 3 years ago

“Good item”

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Posted 3 years ago

“Savoy Timber was easy to order online and came quicker than they stated which worked for me. Excellent service and my timber very happy with. I will use these guys again when needed!”

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Posted 3 years ago

“Quality fence panels.Had an issue ordering online regarding delivery.”

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Posted 3 years ago

“Only thing was driver who dropped timber off did not leave in down side of my house , left it on path between me and my neighbour , exposed to sun and some pieces were bent when I got home from work”

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Posted 3 years ago

“Always excellent service. We use them a lot and get them to cut things to size so all you need to do is assemble. Their delivery service is a bit expensive compared to some but with large items its worth it,”

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Posted 3 years ago

“Product is fantastic, customer team on the phone likewise very helpful. Let down however by the APC delivery service who have been neglectful of their duties and irresponsible in my opinion. No impact on Savoy Timber of course, but something that could affect your reputation detrimentally.”

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Posted 3 years ago

“On 2/5/22 we purchased a decking kit from you. In addition we paid £145.50 delivery. On 9/5/22 I contacted you for an update as seven days had passed. I was informed that the seven days delivery did not include weekends. On 10/5/22 I received an e-mail from you stating that my order had been shipped. It went on to say that the courier would contact us with a delivery date. On returning home at 1000hrs on 11/5/22 we were surprised to see our decking just inside our drive and not may I add in a very secure place, and a box outside the front door. There was no delivery note or any other documentation. We were concerned that your previous notification stated that we would need to examine the delivery and sign the drivers documentation as damaged. We could not see any damage but as there was no delivery note we could not determine what we should have received. My husband contacted you sales team number and explained the situation. I spoke to a person called Scott who sent me an e-mail stating what my delivery should have contained. A return e-mail told him that there were 13 x 3m base timbers missing. He stated he would look into it and get back to me. This never happened. So later that day I yet again called your number and spoke to a lady called Carla, who informed me that the delivery had only been a part delivery and that the remainder should be with me the next day on 12/5/22. This did not happen. At 0900 hrs 13/5/22 I again called and spoke to a lady called Janine who after explaining what had happened, she stated that she would contact the courie, who I now know to be Tufnalls, after I told her that we had had no contact from them and therefore no tracking number. She stated that she would contact them and get back to me. This didn’t happen either. In the afternoon of 13/5/22 I yet again called and again spoke to Janine who stated that she had been unable to make any contact with Tufnalls and that she had passed the matter, as she put it up stairs. She also stated that the matter probably would not get looked at until Monday 16/05/22 some 14 days after my order was placed. While I understand that the issue seems to be with your courier, my contract is with you not them and their failings are a reflection on your company. I have now had to lay off the builders hired to install the deck for how long ? you tell me. Needless to say we are not impressed with your company and after sales. As a restauranter I would like to invite you to come and see how a proper business is run. I would suggest you try our mixed grill. We will serve half of it too you at the time, at a cost of £145.50 service charge. The other half of your mixed grill will be served to you some time in the future as you obviously find that acceptable. Please try and sort this matter out by giving me the rest of my order, plus may I suggest you consider a proper courier service. Regards 08/06/2022 Call from a very nice lady, stating that she had just read my review and wished to apologise for the troubles I have experienced. She was very genuine and as I explained although I did not blame Savoy Timber but the courier service, my contract was with them. She again apologised and we left it at that with savoy making a gesture of refunding £50 for the inconvenience caused . Would I use them again, yes I would, the product was fine and is now installed and being used regularly.”

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Posted 3 years ago

“Deluxe decking good quality and delivered on time.”

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Posted 3 years ago

“Apart from damp a twisted timers excellent value can’t fault the delivery less than 3 days”

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Posted 3 years ago

“Excellent service delivered on time”

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Posted 3 years ago

“Excellant product and service.Really impressed with the finished product.Only issue was fixing the bull nosed end pieces as there are no instructions and the start clips cannot be used and the standard clips only hold one side.This is the only thing preventing a 5 star review”

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Posted 3 years ago

“The product has arrived in good order and I’m happy with the quality. The delivery was less so. A grumpy driver who unceremoniously dumped the order on my front garden rather than walk it literally 30 paces to the side of the house. Unacceptable frankly when I had paid a small fortune to have it delivered. I appreciate this is a contracted courier but they are letting you down Savoy!!”

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Posted 3 years ago

“A problem with the screws not being delivered at the same time as the frame, so had to go and buy some. not delivered till Monday the frame came on Friday morning.”

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Posted 3 years ago

“Not all items delivered. Phone line to Wigan never answered. Never phone me once even when they knew items not delivered and no update”

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Posted 3 years ago

“Quick response to order, although not notified of imminent delivery.”

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Posted 3 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews