Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,766 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,766 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered on-line some additional composite decking clips to finish a job I was part way through and paid for a small parcel delivery of 2 to 5 days. After 3 days I received an email from a courier booking site giving me a specific delivery date. When the delivery date had passed by 2 days and I had waited in, nothing had been received. I contacted the courier who informed me that they had never received the package. After spending a very long time on the phone waiting for someone at Savoy Timber to pick up I was told these should have been sent from the main warehouse, but they had not got any stock. The delivery was eventually made by Royal Mail Parcels. I cant help but think if I hadnt chased up this delivery, I would still be waiting now!”

Helpful Report

Posted 15 hours ago

“Great product but let down with poor delivery. Item took 2 weeks to get to store and another week to get the one mile to my house.”

Helpful Report

Posted 4 days ago

“Good pictures on website. Delivered fast, driver help me unloading track. Frame for decking 50% warped and bent, some big holes. Spends extra money for timber from another company. Unfortunately not happy customer.”

Helpful Report

Posted 2 weeks ago

“Great delivery, phoned ahead and backed onto drive way to unload. Smashing delivery driver who said, when I asked about a damaged board that I had seen, intimidated that an extra board is normally added to compensate. No extra board(s) despite me identifying (after the event) 4 damaged or very poor quality boards. I should have simply written ‘damaged items’ on the delivery note. Disappointed!”

Helpful Report

Posted 1 month ago

“The order (by phone) was easy and efficient. My joiner picked them up and installed them. I then painted them and (inthe process ) discovered that one of tjem was badly warped. I hope that they do not get worse.”

Helpful Report

Posted 1 month ago

“Products good quality if a little pricey. Service ok. Would be a higher rating but their IT infrastructure sucks. Their website is slower than a zx84 and they send emails telling you collection orders are ready but without mentioning you’d have to wait an hour for it to be cut”

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Posted 4 years ago

“Product received excellent. Staff not really interested when I telephoned twice. Got the impression I was a nuisance.”

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Posted 4 years ago

Hi there, thank you for your order and for the excellent product review, i have just spoken to the customer service team and i apologise if you got this impression but it definitely wasn't the case that you were viewed as a nuisance - it was our pleasure to answer your queries kind regards Savoy Timber

Posted 4 years ago

“Long delivery time and extremely expensive delivery. Other than that great!”

Helpful Report

Posted 4 years ago

“Would have given a better mark had they used a more reliable courier. Part of the shipment was not delivered. What was delivered was good and good balue, but can't start the build until all components arrive. Poor as no dispatch notification from Savoy, so didnt know a delivery day...and an email notification of delivery from courier just 50mins before it arrived requesting someone be at home ...”

Helpful Report

Posted 4 years ago

“Decking kit great but the decking planks were not all the same length out by between 3 and 5mm which made one side look awful.”

Helpful Report

Posted 4 years ago

“Great product but very disappointed with the delivery service they help me unload it which was good but they expected me to keep the 4 m long pallet what am I going to do with it at a domestic place is ridiculous and when I spoke to someone from your office all he could say was will send it back he did not know you had to keep the pallet but he should know he uses a service but in the end they said they would keep the pallet which was good of them”

Helpful Report

Posted 4 years ago

“Delivery was fine, but the state of some of the shorter lengths of timber (1800mm) was poor, with many lengths covered with mould which proved difficult to sand off prior to weather-proofing. No such problems with the longer lengths (2400), so I assume this was a problem with the storage conditions for the 1800x34 pieces? in addition, the lengths were all 1820mm, rather than the advertised 1800mm. Was there a problem with the settings on the equipment used for cutting?”

Helpful Report

Posted 4 years ago

“Bought 25 lengths of Decking which I'm very pleased with and also a decking frame 'kit'. Emphasis on the word kit as it was 9 lengths of wood & a box of screws. To make a 2.4m square decking kit the inner joists are supposed to be cut smaller which I pointed out to the guy who brought it out to me. I had to cut 90mm off 5 big joists with my handsaw. So really it's not a kit!”

Helpful Report

Posted 4 years ago

“Prompt delivery however a little disappointed some at least 2 of the decking timbers were split”

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Posted 4 years ago

“Great products and service with samples of worktops and templating service. I ordered samples of zenith worktops as i was indecisive good product swift delivery Could not get hold of online team in Wigan orders as test were busy waited most of the day for a call back”

Helpful Report

Posted 4 years ago

“The worktop matches my other and is damage free thank you, The only downside is there was only 1 delivery driver that brought a 3 metre by 38mm thick worktop. When he arrived said to my daughter on delivery I cannot get it into my living room because of a tight corner, so he put it at the side of my house open to the elements which I wasn't happy about. I got home that evening and got it into my living room very easily.”

Helpful Report

Posted 4 years ago

“Lead time to long 2 weeks”

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Posted 4 years ago

“Excellent quality sample kitchen door, but shame you can't buy them in store as it took 3 months to deliver when advertised as a 48 hour service. Staff said all the doors were delayed, not just samples - so hope it was just a blip for when I order the full set. Excellent packaging, no chance of getting damaged in transit.”

Helpful Report

Posted 4 years ago

“Did not get what I ordered as they had not got 4.8 meter boards so was sent 5.1 meter boards instead so I now have to cut each board down to 4.8 as that is the size of board needed for my frame. Also the fascia kit did not arrive but was replaced by decking boards what I rang to ask about this I was told that they where only decking boards. I was charged £70 for a kit when I could have bought the same boards £12.55 cheaper so really it would cost £12.55 for a few screws The delivery driver was brilliant and helped me carry the decking boards into my garden as I have a bad back”

Helpful Report

Posted 4 years ago

“No trade prices keeps your mark down, we tradesmen have to keep our prices low to get the job but have to travel to obtain materials so profit is low. Even a 10% trade deal would a give you more business and give greater buying power due to bulk buying! Trade is waiting for you to step up to the mark!”

Helpful Report

Posted 4 years ago

Hi there, we offer trade discount at each of our stores, all you have to do is complete a trade account application form through your local store, this is dependent on monthly spend with a minimum monthly spend condition. We have offered trade discount for years kind regards Savoy Timber

Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,766 reviews