Was told my delivery would be on the Tuesday and that someone had to be present to assist with the unloading. The delivery date happened to coincide with a family funeral but my wife agreed that she would go on her own to save any hassle. Having forwarded an email earlier asking for an estimated arrival time I decided at around 4:30pm to contact Savoy only to be told that the delivery was now Thursday! I wouldn’t have minded the changed date if they had only informed me. In the end, I missed a family funeral and also spent the whole day (from 8am) waiting on a delivery that was never going to arrive! If the star rating had a zero being the lowest, I’m afraid that would have been it