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Savoy Timber Reviews

4.5 Rating 6,596 Reviews

86 %

of reviewers recommend Savoy Timber

Company Reviews

Product Reviews

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Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 25th April 2024

Savoy Timber 5 star review on 25th April 2024

Savoy Timber 5 star review on 23rd April 2024

Savoy Timber 5 star review on 20th April 2024

Savoy Timber 5 star review on 19th April 2024

Savoy Timber 5 star review on 15th April 2024

Savoy Timber 5 star review on 14th April 2024

549

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let down by delivery.paid £68 for seven day slot,waited all day,nothing,track and trace changes every time i try to find my delivery,could have got free delivery by local agent,i made a mistake on this purchase,i do hope the goods are in good condition when they arrive,very disappointed.”

Posted 2 years ago

“Warped boards made it difficult to put them on the frame,gouges in the timber off the plane machine,(I assume),I needed to get help because of this when I could have otherwise done it myself,some of the boards were short and not cut straight,poor quality of finishing on the product overall,this applies to both the decking kits bought,don’t think I’ll be buying anything else from you.”

Posted 2 years ago

“placed an order on the 2/05/21 and have yet to receive any of it as of 1/06/21. no response apart from an email asking me to give them a review, so here it is. very poor !”

Posted 2 years ago

“Was given a date for delivery, they didn't show. No communication from them to say why my order didn't arrive. Contacted them with no response. I never has issue when i used them before. Very disappointed”

Posted 2 years ago

“Purchase was wrong only sent half what was ordered, needed wood cutting, they didn't. They took it away. Two weeks later it turned up. Emailed them a few times chasing order up. Got no response. Ended up going to shop to find out what was happening”

Posted 2 years ago

“Received the incorrect doors. Savoy Timber need to improve their communication and improve quality control. Still waiting for the correct doors.”

Posted 2 years ago

“Paid for 3 samples online and have never recieved the samples.”

Posted 2 years ago

“Took longer than advertised to deliver and kept harassing me for a review. Sent the first request at 5,05pm. Deleted it. 6.24pm another request. Seriously, stop harassing people.”

Posted 2 years ago

“Products 1st class, service diabolical. Once made about 34 calls til the phone was answered. Told I couldn’t book Saturday slot and was 14 day wait anyway. Items turned up a few days later when I was at work and nobody rang to say order was on way. Then I was told the driver would come Saturday afternoon when they said there was no Saturday deliveries initially but the stuff arrived Saturday morning ha. I had some heavy worktops on the van and the poor guy was on his own so I had to help him. I would recommend you employ someone just to answer calls and take orders because you must be losing so much business.”

Posted 2 years ago

“Order not received. No response to email asking where it is”

Posted 2 years ago

“Waited over a month for our delivery, had to chase it up time and again..had one delivery which had missing items and we are still waiting for said items to turn up !”

Posted 2 years ago

“Ordered over a week ago yet still have not received it. Asked for a review before even delivering the goods!”

Posted 2 years ago

“I did an online Click and collect order. Went down to collect, they couldn't find the order, when they found it, it wasn't in stock, I had to get a different colour”

Posted 2 years ago

“delivery has not arrived so guess what i thinik !!!”

Posted 2 years ago

“product,good. yard staff as helpful as they can be.........counter staff ,who you have to see to pay for your ticket are the most poorly trained, ignorant and unhelpful , counter staff I have EVER encountered in ANY industry. I waited almost 15mins to pay (even though there were no other customers in the shop ) on TWO occasions !”

Posted 2 years ago

“I did not receive my full order and my order is incorrect. I order a deck kit and a part damaged and no fixing kit and 4 deck boards missing. I ordered an additional 6 deck boards and this was by phone and my deck boards have been input as framing timber I did not ask for. I have sent a few messages concerning this yesterday and I’m waiting for a resolution ASAP. The delivery driver checked van for the missing no9 of 16 pieces and not on van. I reported that there was no fixing kit with the kit but since see that the deck boards (4) received 21 is the missing part. I therefore need my 4 deck boards as part of kit and the fixing kit +instructions and in the additional deck boards I need them delivered and the 6 framing timber I did not order uplifted. I cannot use this order to build its purpose until this is sorted. If this can’t be fully resolved then I request you to pick up the order I have and return my full payment. I requested in message yesterday for someone to contact me to resolve ASAP and I ask that you add this message to that previous message ASAP. Regards Dmacquarrie”

Posted 2 years ago

“very poor Placed my order over a month ago. Was going to cancel but having been promised I would get it last week i continued with it. Still not received my order”

Posted 2 years ago

“The work tops arrived with one old delivery to off load, without my father’s assistance he would have undoubtedly been injured. The disregard to health and safety laws and constraints, namely manual handling regulations 1992 which states to avoid hazardous operations, this was obviously very much overlooked when the currier was employed. My father is 80 and had no option but to help the currier to off load from the vehicle.😡”

Posted 2 years ago

“Delivered on the day they said. However no comms to say an estimated delivery, not even morning or afternoon slot. Rang the shop over 30 times and no one answered once. Terrible comms. Had to take a day off work to wait in for the delivery and it was dropped off after I would of finished work anyway. Total waste”

Posted 2 years ago

“Ordered a pack of composite decking samples for pick up 2 weeks ago and was informed an email would be sent when it was ready for collection. Still waiting.”

Posted 2 years ago

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Savoy Timber is rated 4.5 based on 6,596 reviews