Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

“Very helpful and pleasant people to deal with - small problem with delivery because of misunderstandings with the courier service, but resolved quickly.”

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Posted 1 year ago

“Very good experience and delivery driver very helpful.”

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Posted 1 year ago

“placed an order on the 2/05/21 and have yet to receive any of it as of 1/06/21. no response apart from an email asking me to give them a review, so here it is. very poor !”

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Posted 2 years ago

“I waited a month for delivery of decking which was a gift for my cousin as his wife hadn't been well. It eventually turned up with one pack short. I have spent the last 2 weeks back and fore on email (cannot get through on phone) and I'm still waiting. Really disappointing as they have never been this bad before”

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Posted 3 years ago

Hi Benjamin, I am sorry tuffnells misrouted your order , we certain felt your pain as there was quite a lot of shouting at our team . But glad we got there in the end. Kind Regards Savoy timber

Posted 3 years ago

“Absolutely diabolical customer service. Given delivery date, didn’t arrive - they said it was with Tuffnells for delivery they quoted a tracking number that didn’t exist, given another delivery date window of 5 days - didn’t arrive. Contacted them yesterday and they said they were having trouble getting stock ie my worktop was not even in stock, never mind our for delivery The whole thing was a tissue of lies. I have been waiting for 5 weeks. I could have gone to Howdens or B and Q and had the bloody thing fitted by now. Appalling”

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Posted 3 years ago

Hi Steve, I am sorry we have had issues getting your worktop to you . This is still within the 3 weeks lead time we gave at time of order and we are in a time of national crisis which is effecting our resources . But I totally understand your frustration . Kind Regards Savoy Timber

Posted 3 years ago

“Happy with decking looks good, however when delivered 30 spindles missing which were sent out promptly but when putting together was not given enough brackets for handrails and bolts for posts, no washers sent. Email as had to spend £30 to get extra and wanted to return lights but got no reply. Sale completed no after care”

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Posted 3 years ago

Hi Gary, I am sorry you did not get all your brackets and were not left completely satisfied. I am sorry we are trying to resolve issues in a timely fashion. Let us know if you haven't been refunded for these Kind Regards Savoy timber

Posted 3 years ago

“What went wrong? I can't get through on the phone and your website is a massive pain. Three times I have tried to order using two different cards - your "sage" payment link is a joke, it debits my card then says authentication or verification has failed. I just hate all this messing about for one fence panel. I have cash right here, I could pay you today if I was allowed to. Call me 07519222956”

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Posted 3 years ago

Hi Paul, Sorry you have had trouble getting though. I am afraid at the moment we have a. very high volume of calls . I will get someone to give you a call to place your order.

Posted 3 years ago

“Oder placed for work tops mid March Now approaching three months no delivery . Customer service is zero phone calls and emails but no resolution of problem. Just poor us understaffed! Get them back in of furlough if your that busy .”

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Posted 3 years ago

Hi Steve, I am sorry you not happy. We have advised we are unable to give timescales on fabrication. we have offered you a full refund if the timescales are too long for you . Your right we could furlough our staff and wait for the pandemic to end . Or we would work hard like we are doing to fulfil our customers orders and contribute towards the economy . Kind Regards Savoy timber

Posted 3 years ago

“Don't bother sending when order for along time Ordered work tops 3 weeks ago. Due to deliver today after checking yesterday called again today at 830 to be told call back after 10am we will give you the tracking and a estimate. When I called back I was then told we haven't even sent it out still sat here we can do Monday. Asked why they can't deliver tomorrow then they agreed. I called up again to ask for AM delivery to be told its gone now nothing I can do. Will wait to see if it actually turns up as this is now costing me money for there failure. Also they dont answer emails and takes ages to get through. If I had to order again I certainly wouldn't use them.”

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Posted 3 years ago

Good Afternoon Emma, We are do apologise for this inconvenience. We are trying to our best still in this situation and all our staff is been working hard for served all customers and we will investigate this situation and be in touch with you soon. Kind Regards, Savoy Timber

Posted 3 years ago

“Good price, very quick delivery”

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Posted 3 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 3 years ago

“Great service from Rachel at the Wigan branch- Rachel quickly sorted out exactly what I needed and processed my order quickly and efficiently. She was also very polite which is always a bonus and was patient whilst I faffed about trying to explain what I wanted. Delivery not due for 3 weeks, so can't comment on that but so far, would definitely use this company again. Thank you Rachel.”

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Posted 3 years ago

Thank you so much for taking the time to leave us such a positive review. We really appreciate it. We look forward to dealing with you again in the future. Kind Regards, Savoy Timber

Posted 3 years ago

“Absolutely amazing service, friendly assistant donna lyon. Donna was amazing and helped us in every way possible, we cannot thank her enough for everything she has done for us. I’d give more than 5* if I could highly recommend good customer service to thank you again donna top service”

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Posted 3 years ago

“Very poor communication regarding delivery, emailed head office a complaint over this no reply two days later email below, maybe you will answer now? We placed the order above over the weekend, I have just gone to the front door to find my delivery dumped in front of my garage door, with the 6m lengths hanging over the public pavement, why has this happened? Firstly, why were we not contacted to be advised the delivery was being made today? I appreciate things are different at present but no phone call or any other form of communication from Savoy Timber Second, why did no one knock/ring the bell at our house, as we are all on lock down I am at home all day!! to advise you were delivering? Third, why were the goods left in front of a garage door meaning I have had to move the whole delivery before I could open the garage to bring the goods inside? Fourth, whey were the 6m lengths left hanging over a public footpath this is criminal and just silly from who ever the driver was? This is appalling service from your delivery team, and shows lack of care and attention and please do not use the line of covid 19 and current situation means you can not do things normally, I am running a haulage company and know things are not different but communication is now vital and there has been non. To top it all off I had to pay for this delivery as well despite the order value!!! What are Savoy going to do about this it is unacceptable”

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Posted 3 years ago

“Ask me once you’ve actually delivered it! Thanks”

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Posted 3 years ago

“Service was brilliant, superb communication, but the best part was the driver who delivered to me on the 17th Dec (CH66 area) he was a character, proper old school with great banter and he's a credit to your company, so give him an xmas bonus you tight arses :) p.s. the quality of the worktops are exceptional”

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Posted 4 years ago

“Excellent product, well packed to arrive in perfect condition. The quality of these doors exceeded my expectations and the price was very competitive. They will make a lovely addition to my home, thankyou Savoy Timbers”

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Posted 5 years ago

“the driver who dropped the decking off was very helpful. the only i have to say is i had to make my decking smaller because a lot of the timber was split at the ends, thank you”

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Posted 5 years ago

“Great service as always”

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Posted 1 year ago

“No instructions for full kit. The decking planks were not the same size and had to be cut which I did not expect. I had to email wirh respect to delivery date. To be told an email had been sent???? However I had not received one.”

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Posted 1 year ago

Hi there, thank you for your review, just for clarity the instructions are held on the website and you just download them they are on each kit listing on the website and within the help and advice section. I have just checked on the system and an email was sent from our Wigan store informing you of your delivery date the day after you purchased your order, perhaps there was an issue with your email address but it was definitely sent, we apologise that you did not receive it. Regarding any wrong size boards - we will always replace any boards that are not the correct size, unfortunately, we were not informed so could not do this for you. But we hope your project was a success and you enjoy your new deck!

Posted 1 year ago

“Bought some wood from Savoy, they delivered it, no problems,however today I realised I was 6 large decking boards to finish the job, I contacted then this morning ( Friday) and asked them if they could fix me up with the required wood, expected it to be a weeks delivery, I explained that I needed it to complete the task at hand, they delivered it to this afternoon ( sameday) now that is fantastic service, they were looking out for their customer, and I for one am extremely grateful for their 5 star service, a big thank you to your staff, brilliant I can't thank you enough”

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Posted 1 year ago

Savoy Timber Reviews