Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 4th December 2025

718

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The finish on the doors was poor. The attachment of the hinges to the two sides of the folding doors was clearly done in a hurry and was not aligned. They required correction to the alignment of the hinge attachment and filling for rough edges and damage to corners.”

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Posted 6 years ago

“The website said 7 - 10 days and it took a month. The doors are made by Savoy but say Magnet Trade on them? One was damaged but the carpenter mended it. The website accepted a measurement which was not possible (it did say the maximum width it would do but I didn't see it and the measurements were accepted which added to the delay) The handle supplied was ridiculous. A little plastic thing that looked like a bit of packaging. The staff are good at replying and customer service is good but wouldn't use again.”

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Posted 6 years ago

“delivery was a day late to witch i had to make the call in the afternoon to find out it wasnt coming a waste of a day off work for the wife”

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Posted 6 years ago

“Delivery was really quick and price as as the best I found. However I did ask questions about the product and also requests about cutting and installation which didn't seem to get noticed. The delivery driver didn't seem to want to speak (may of been a language barrier). On quick inspection after delivery I noticed 1 piece was chipped and one was warped in two directions, just hope there isn't more defaults when I come to install. Not the worst service I've had, but also not the best.”

Helpful Report

Posted 6 years ago

Hi there, apologies that there has been some damage with your product - if you would like us to replace this piece please do not hesitate to contact us and we will get this organised for you straight away kind regards Savoy Timber

Posted 6 years ago

“Website delivery time was misleading. It took nearly one month to receive my custom size bi-fold doors. A lack of proactive communication from the organisation led to some frustration.”

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Posted 6 years ago

Apologies for the delay in your order - your points have been noted and fed back into the business, we hope your project was completed successfully kind regards Savoy Timber

Posted 6 years ago

“The service was efficient and the item (a small section of kitchen work surface) was delivered on time. However, whereas the front edge of the work surface was shown in the listing as bulllnose, the received item was wrap-around. As I was matching up with an existing work surface, this was less than desirable. Additionally, there was a large chip out of the back of the item. The latter was of no consequence, as I had to cut a strip off the back anyway, but it would make the piece unusable if I needed to use it whole. To be fair, I did not raise the issues with the supplier because I needed to fit the work surface immediately to enable me to fit a cooker hob, and they may well have replaced it.”

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Posted 6 years ago

Hi there, apologies that there was damage on your product, if we were informed you are correct this would have been replaced straight away for you kind regards Savoy Timber

Posted 6 years ago

“The advert was misleading in my opinion on ebay, thought i was getting a worktop next day, rang up to enquire, told it will be a week later, even though the shipping option was courier 24hr. After speaking with someone, didn't really care and could make no offers to assist me. Then suddenly the next day i get information that it will be dispatched the next working day. Emailed in to find courier information. got that information 3 days later after the product had been delivered !. Shame really because the product is great and arrived safely and now is fitted, but your Customer Services need improvement and adverts updating to be more informative”

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Posted 6 years ago

Hi there, thank you for your review and we are glad you enjoyed the product. I totally understand your point and we feel the same way when we put our shipping rates on our listings we have a number of days to process your order and then a method of delivery- in this case a 24hr courier service. To counter balance this we always give an estimated day of delivery so our customers see the day of delivery. Overall we have 3 methods of delivery - next day express on certain products, Express which is 2-3 working days and economy which is normally 7 working days . We would still utilise a 24hour courier service on all these options but the order processing time would be the differentiation- either if we didnt have the product in stock or if there was some fabrication that was required on the product. I will feed back your points on customer service which I apologize for and can assure you is not a usual occurrence. If you require any further assistance or clarification please do not hesitate to contact me kind regards Lisa Royle Savoy Timber

Posted 6 years ago

“Got told my order was ready for collection only to make the 40min journey to be told it wasn’t ready at all.”

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Posted 6 years ago

Hi Dan, Our apologies that we sent the wrong notification in error. So glad we managed to get you the door in time for Christmas. . Thanks for letting us know so we can stop this happening again . Best regards Lisa

Posted 6 years ago

“Delivery - arrived 4 working days late, no communication”

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Posted 6 years ago

Hi There, So sorry to hear your package was delayed. We can only chase up late packages if we have been informed that they are late. we are always happy to try ans help in these situations. Hope your happy with your purchase no it has arrived. Best regards Lisa

Posted 6 years ago

“The order took 15 days to come and once a date was set for delivery you changed it. Also the doors I ordered came with no hinges .”

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Posted 7 years ago

Hi There, I am sorry to hear your order was delayed , i can see that we kept you up to date with changes of delivery when we had to wait for new stock to arrive. I can see we gave you a substantial discount on your delivery by way of apology. I hope this helped. Kind Regards Lisa

Posted 6 years ago

“Delivery was sent on time and packed very well. However there was a small chip to the board which I doubt happened in transit as it was really well packed. I was in a rush to complete so had to use it anyways and its ok but I am upset whoever packed it did not pick up on it before sending it out.”

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Posted 7 years ago

Hi There, I am sorry to hear your not entirely happy with your purchase. We check all orders for defects before we package ans can assure you any damages would have occurred in transit. if we had received photos of the damage we would have happily replaced the board for one in perfect condition. Best regards Lisa

Posted 6 years ago

“Wrong size .... I ordered 82x82mm by 1500mm newel post x2 ... I received x2 newel post 91x91mm by 1500mm so I had to return back”

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Posted 7 years ago

“Item was not shipped with edging strip, this had to be sent later and too late for me to fix on this visit to my mother. Packaging was not good and resulted in chipped worksurface. Luckily I could avoid this when I cut to length, however leaves us with chip in the spare piece”

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Posted 7 years ago

Hi there apologies for the delay in the edging strip, if any product is damaged in transit we will always either replace or offer a partial refund if the product can be used as in your case - if you would like to contact customer service we can assist in resolving this issue kind regards Savoy Timber

Posted 7 years ago

“Still waiting for part of my order, holding up a customer job. Not happy.”

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Posted 7 years ago

“Your website did not display accurate information regarding items being in stock”

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Posted 7 years ago

Hi there apologies for this - it is a rare occurrence that our stock control systems do not update correctly and we apologise for any delay in your order - I hope you enjoy the products and your DIY project was completed successfully Savoy Timber

Posted 7 years ago

“Many boards pretty poor, knots broken out, general damage splits .”

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Posted 7 years ago

Hi there so sorry to here that your products were not up to our normal high standard - we would never expect any customer to accept such products - if you would like us to exchange the faulty items just let me know kind regards Savoy Timber

Posted 7 years ago

“The frame of the door is rebated to take the tongue and groove. Unfortunately this rebate was not the same depth on the top and bottom of the frame and the centre brace was too thick. This meant a 2mm gap along both frame uprights which had to be packed and caulked. Also there was a length of tongue and groove which was split and had to be glued. Obviously there is no quality control in place and I feel very disappointed in the product overall.”

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Posted 7 years ago

Hi Steve sorry the product was not to our normal high standards - we would not expect any customer to accept a faulty item, I can see that you have managed to make good the product so we will of course partial refund against any unforeseen expenditure you have experienced- please get in contact our office and we will discuss how we can rectify the situation kind regards Savoy Timber

Posted 7 years ago

“I was rather impressed with the website and the fact the product can be shipped to us next day. But after all when I make the Savoy timber aware to let me know one hour before product delivered I lost a day of work as I never received the phonecall from the delivery guys what cause late finish and fuming customer at the end.”

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Posted 7 years ago

“I placed the order the day before i went to collect it, on the Savoy web site and paid via PayPal, which was quite easy and impressive. the next day i went to collect my paid order. the wigan store had no recognition of my order. i printed out my savoy order for store reference, which did not help. The order took longer than if i had walked in off the street to place the order, because they took so long trying to find my order on the COMPUTER... the store did not know about my order so i had to request the goods again. so don't order and pay online! ps, good products steve c”

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Posted 7 years ago

“Some of the timber was damaged and misshapen pickup my self next time”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews