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Savoy Timber Reviews

4.5 Rating 6,596 Reviews

86 %

of reviewers recommend Savoy Timber

Company Reviews

Product Reviews

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Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 1st June 2024

Savoy Timber 5 star review on 31st May 2024

Savoy Timber 5 star review on 30th May 2024

Savoy Timber 5 star review on 27th May 2024

Savoy Timber 5 star review on 20th May 2024

Savoy Timber 5 star review on 19th May 2024

Alexandra Davidson

Savoy Timber 5 star review on 19th May 2024

Alexandra Davidson

571

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and paid then told by store that the items had been discontinued then to be told by the national sales team they had not then the items eventually got delivered and put in the hallway in the way for a disabled person which led to much difficulty to get them moved also been charged for edging strips when they was advertised as included with the worktops of 3000mm of which 3 we ordered including the breakfast bar. Was not impressed and will think again before ordering from here.”

Posted 2 years ago

“Very good price , excellent delivery , the quality was poor 3 out of 25 damaged beyond repair probably because 18m just isnt thick enough for decking. I couldnt wait another week or more so i had to reduce my decking by 3 x 120 and use the broken ones as packers .”

Posted 2 years ago

“Purchased a sample of calderia worktop, we have viewed this worktop in Howdens. We wanted a sample for our mood board to create our colour scheme. What we received looks nothing like the worktop. Pale grey and more like a strip of edging, which you dont get with compact laminate. It did however arrive quickly.”

Posted 2 years ago

“My items were dispatch quickly but didn’t turn up. I contacted you only to be told that the courier returned them as damaged but I was not informed of this. I now have to wait an extra week before they are dispatched again and may not get them to complete my decking before I have to return to work.”

Posted 2 years ago

“I am still waiting for order to be completed I have contacted via email with pictures 11 items on the ticket only nine delivered I only have 15 decking boards instead of the 20 stated and I had a damage one two and now my emails are not being answered”

Posted 2 years ago

“Timber some times comes different sizes that was ordered please get someone that can measure properly. Some wood split And damaged. Ask for threaded some peaces was untreated. And now you have changed the buying the pre cut lengths to where you have to work out how many 300mm you want is just stupid and takes long.”

Posted 2 years ago

“1, was told my order was ready, arrived to be be told the order was incomplete !! 2, was asked if I was unhappy to email the after sales team ! no reply after a week to date. hence poor service..”

Posted 2 years ago

“Ordered my decking kit and was told it was coming on a Monday delivery booked builder for Monday afternoon only to have 2 items out of 7 delivered and send builder home waste of timen”

Posted 2 years ago

“Value decking Not good quality , Faulty , 6 boards was too damage to use. use other ones that wasnt 100% has I found them after I complained. couldnt finish decking, after complaining said they will sent , ringing daily found out there was out of stock, asked if I could have next size up , i will pay different price but still not in stock after 2 weeks, I complained again and I manage to talk to a different person and she sorted it out and , I got the 6 new boards 3 days later. when arrived 2 was damage , but you know what i just put down, has I didnt want to be messed around again”

Posted 2 years ago

“I ordered a bi-fold made to measure door, the system and ordering/payment process was very good. The delivery forecast was 6 to 8 weeks delivery, I did ring up after 4 weeks to see if forecast was correct and was assured that it was. I contacted them at 8 weeks to find that they had a backlog of work and it would be about 2 weeks longer, in reality it was another 4 weeks. To make it worse the delivery companies internet was down so it just turned up 3 days after it had been dispatched. The door was ok and well wrapped. NO MORE ORDERS TO THEM!”

Posted 2 years ago

“Still waiting for my order, over a week now?”

Posted 2 years ago

“The driver went to leave the units outside without knocking on the door, then dropped one out of the van and had a really bad attitude towards my partner.”

Posted 2 years ago

“Reasonable pricing,delivery want next day,one length of work top very badly damaged,no response from savoy timber,wouldn't use again”

Posted 2 years ago

“So the product looks good and the call centre staff have been helpful but my experience had been pretty poor. I ordered £1300 of decking and clips. On delivery there were no clips and 4 boards were gouged and scratched and one was totally snapped in half. The way you transit these boards on pallets with no protective wrapping around them is asking for issues like this. The call centre staff were helpful and arranged next day delivery of the replacement items. This was a Friday of a bank holiday weekend when I had planned to lay the decking so getting it the next day (Saturday) was a life saver. Except that didn’t happen. Whoever despatched it sent it ParcelForce Next WORKING DAY 24; so it’s currently sat in the Basingstoke ParcelForce depot until Tuesday when I then go away on a work trip for a week. Whole thing has been a cock-up really. My order was 98848. Could not really recommend you after this I’m afraid.”

Posted 3 years ago

“Savoy timber confirmed my order by email which said that they would contact me within 2 days to arrange a delivery date - They didn't! They still hadn't contacted me after 12 working days and so I had to chase them. Delivery was finally made beyond their initial promised delivery date by Tufnells who equally didn't send me the email that I was promised with a 1 hour delivery slot and not only that one of the packages was virtually destroyed and I was amazed that everything was still in it.”

Posted 3 years ago

“Great product. But an elderly lady had to help the driver with a 3m worktop as he turned up on his own and requests for an early notification were ignored, instead a call 10 minutes before arrival was made.”

Posted 3 years ago

“Part of my order took 3 to 4 weeks to arrive. Called customer services on 4 separate occasions and received 4 different answers! Courier service not much better either. I won't be using savoy again”

Posted 3 years ago

“Still waiting for half of the order”

Posted 3 years ago

“I can not believe I waited almost 4 weeks for my order to be delivered. After paying over £20 for delivery too. Very disappointed.”

Posted 3 years ago

“Delivery was far too long and the product was very expensive for what I got”

Posted 3 years ago

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Savoy Timber is rated 4.5 based on 6,596 reviews