Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

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“Savoy timber never delivered everything that i ordered in a decking kit on day of delivery. I had various things missing which delayed someone i had coming to my house to build it for me for over a week. With various phone calls and emails i was told it would be a week later before the missing pieces would be delivered. I told Savoy timber to come and collect there decking kit twice as i was promised delivery earlier and it never came on that day. After eventually being promised my remaining pieces would be delivered the next day, a full week after my original delivery, guess what? It didn't turn up. I recieved a phone call at around 4pm to tell me not to worry it would be with you by 7pm. It eventually turned up the next day Saturday around 11ish with no one home. It was placed in the front garden. I still was bolts short, nuts short and one or two other things in which i went out and bought myself again. I would not recomend this company at all.”

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Posted 4 years ago

“Good quality products with competitive prices. Rather buy from her than other mainstream wholesalers”

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Posted 4 years ago

“Timber floor boards were the incorrect size, these were specifically ordered as 6inch and the were actually metric floorboards that were provide over 1/2inch shorter. These are replacements so they need to be correct. I am still waiting on a resolution or response form Savoy and this is holding up my Contractor.”

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Posted 4 years ago

“Delivered early, good quality, can only recommend this company as never had any disappointments with any products or orders.”

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Posted 4 years ago

“Very fast had it delivered the day I ordered it. Very nice and we'll helpful 👍”

Savoy Timber 5 star review on 15th June 2021

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Posted 4 years ago

“I received my order within a week. Ballistrades in good order and of good quality. Looks great and sets off my decking brilliantly. Would recommend to anybody.”

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Posted 4 years ago

“Good service, and help and support from staff while doing a online order.”

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Posted 4 years ago

“Easy to navigate through the web site. Ordered in the morning, had a phone call 2hrs later. The delivery turned up later the same afternoon. Really pleased with how quick they were. Delivery guy very polite and placed all the bags to the side. Very satisfied customer .Will definitely use them again.”

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Posted 4 years ago

“Still waiting for my order, over a week now?”

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Posted 4 years ago

“Prefect service and fast delivery. Iv told a friend to order from yourself too witch he will be doing soon Thank you again”

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Posted 4 years ago

“The driver went to leave the units outside without knocking on the door, then dropped one out of the van and had a really bad attitude towards my partner.”

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Posted 4 years ago

“Ordered replacement fence cappings at the end of march they were out of stock , picked them up this week good value for money , worth the long wait”

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Posted 4 years ago

“Lovely product delivered in the timeframe”

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Posted 4 years ago

“Great friendly and speedy service delivery driver was excellent”

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Posted 4 years ago

“Throughout lock down I have been keeping myself busy with DIY projects. I've needed to order and have quite a bit of timber delivered. Despite the initial order saying allow 7-10 days for delivery my orders and always been received within a couple of days. The folks at Savoy given me a ring to arrange convenient times and have turned up on the dot, unloaded everything carefully and helped me shift it around to the side of the house. Very friendly and professional service and great quality timber as well.”

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Posted 4 years ago

“Took 5 weeks to deliver after repeatedly sending emails claiming it would be delivered earlier.”

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Posted 4 years ago

“Ordered a garden gate online Had a phone call the morning after was delivered in the afternoon”

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Posted 4 years ago

“Very happy with the doors. Great service from Savoy apart from their couriers who were very unprofessional.”

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Posted 4 years ago

“I was initially told delivery would be two weeks due to timbre shortage?! It turned up 3 days later left on my drive.”

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Posted 4 years ago

“Great service and product. Prompt delivery”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews