Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 28th May 2025

674

Anonymous

Anonymous // 01/01/2019

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“Prompt and friendly delivery of decking timbers. Excellent quality”

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Posted 4 years ago

“Reasonable pricing,delivery want next day,one length of work top very badly damaged,no response from savoy timber,wouldn't use again”

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Posted 4 years ago

“Fast efficient service and delivery”

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Posted 4 years ago

“Delivered on time. No fuss and on the day I asked for.”

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Posted 4 years ago

“Excellent service.prompt delivery .order exactly as requested.no complaints at all.thankyou”

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Posted 4 years ago

“Have recently moved to the area - Savoy has quickly become my 'goto' for timber. The prices are right, the staff were very friendly and helpful on a recent visit. Used their cutting service too - spot on and saved me a lot of time.”

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Posted 4 years ago

“Good experience no Problem thanks”

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Posted 4 years ago

“Good product . Quickly despatched”

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Posted 4 years ago

“Ordering online is a simple process. Communication post ordering is good and delivery was earlier than expected. We have ordered before and will order again in the future.”

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Posted 4 years ago

“I have used Savoy Timber on a number of occasions and have always found the quality of the products, the delivery arrangements and customer service to be excellent.”

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Posted 4 years ago

“Excellent service. Ordered materials Saturday. Delivered Monday.”

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Posted 4 years ago

“Let down by delivery.paid £68 for seven day slot,waited all day,nothing,track and trace changes every time i try to find my delivery,could have got free delivery by local agent,i made a mistake on this purchase,i do hope the goods are in good condition when they arrive,very disappointed.”

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Posted 4 years ago

“Excellent from start to finish Delivered earlier than expected First class service 👌👌👌👌”

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Posted 4 years ago

“Warped boards made it difficult to put them on the frame,gouges in the timber off the plane machine,(I assume),I needed to get help because of this when I could have otherwise done it myself,some of the boards were short and not cut straight,poor quality of finishing on the product overall,this applies to both the decking kits bought,don’t think I’ll be buying anything else from you.”

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Posted 4 years ago

“I ordered a decking kit. Savoy emailed me to let me know I would here from the delivery service, however the delivery service didn’t notify me and just arrived - luckily I was in. Then when we unpacked and started to build we realised we were missing 3 joints and 4 deck boards. However the costumer service team were very helpful and I am waiting for the missing pieces to be delivered.”

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Posted 4 years ago

“Long delivery time, looks good now fitted but no pre - drilled holes or instructions, quite confusing for DIY installation.”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Bought the basic decking kit which was ok. Some of the planks were split and many were green and had a sticky residue on them. Needed painting straight away as all different colours. Plenty of screws and looks good now it’s finished.”

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Posted 4 years ago

“Not enough screws and what screws there were was not adequate to do the job. Black marks over one of the doors. Instructions not clear enough. And no phone call to say they were on the way. Had email to say they were being picked up after they were delivered. Not good communications. Apart from that very nice doors”

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Posted 4 years ago

“Did the job great made a window box with it”

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Posted 4 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews