Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

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“Arrived on time and good service”

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Posted 7 years ago

“Large selection of timber”

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Posted 7 years ago

“Put timber in space around back where I wouldn't have been able to have carried it whilst at work.”

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Posted 7 years ago

“only ordered sample which arrived on time.”

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Posted 7 years ago

“Ordered a gate 29th July. 10 day lead time for a made to measure gate, fair enough. But I chased this twice for progress as none was forthcoming. First time was admittedly only 8 working days, the second time was 14 days. Awaiting stock and chasing were the responses. Bearing in mind they had had my money straight away... Finally got a delivery email for delivery on the 22nd some 18 working days from date of order. I changed the date to the 24th as it was 8am to 6pm delivery time slot and meant I had to take a day off. Pretty poor in this day and age where deliveries are pinned down to the hour or two with the majority of courier companies. Which leads me to the final part of this review - the useless courier firm used; Tufnells. They say to phone the local office for a more accurate delivery time. Yeah right, that’s when they answer, I was cut off 3 times trying this. When I did get through at 9.15 I was told the driver was a couple of postcodes away; 2 hours was the estimate. 3.5 hours later I got through again to be told 2.00pm now. Why? At 3.15pm I tried again, cut off twice. Couldn’t get through. Gate arrived at 3.40pm. Completely wasted day. If they’d been honest about times I could have at last taken my daughter out in the morning. Would I recommend Savoy Timber? No. Would I use them again. No. Do I wish I’d gone to one of the DIY sheds instead? Yes. And because of the 18 days from order to delivery I lost the time slot I had for a guy to fit the gate for me whilst he was at my house laying a patio. If delivered within the 10 days as stated, he would have been there for the delivery, and fitting. Meaning I wouldn’t have had to lose a days holiday and now waste a day of my weekend fitting. Rubbish,”

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Posted 7 years ago

Hi There , We are so sorry to hear you are not entirely happy with the service you received. I apologise for any delays you may have experienced. The made to measure gates we order in from an external manufacturer. They are made specifically to your measurements and therefore do take a little while to produce . We are unable to give specific time slots for delivery. The reason for this is we are restricted on the couriers we can use to deliver the goods due to the size of them . Most couriers cannot carry such oversized items. Sorry this means we are unable to give time scales. We do ask on our terms and conditions not to book in joinery works until products have arrived and have been throughly checked over by your self . But I do understand your frustrations and apologise you have had to wait longer for the door to be fitted . I will look into why this has happened to try and stop this happpning again . Kind regards Lisa Savoy Timber

Posted 7 years ago

“Delivered damaged, poorly packed for size and weight. Order not carried out as specified online and follow up email, basically delivered uncut. No response to complaint as yet, in all, promise of free cut and delivery is not honoured. Martin Southampton”

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Posted 7 years ago

Hi Martin, I can see that you have had a response from our team now about your complaint. Sincere apologies that you experienced difficulties with your order. Kind Regards Lisa

Posted 7 years ago

“Delivery day early (rang me first). Driver was brilliant. Worktops came in perfect condition. Quality excellent. My first stop for future projects.”

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Posted 7 years ago

“Still waiting for items to be delivered still not received them yet.”

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Posted 7 years ago

“Friendly timely reliable delivery”

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Posted 7 years ago

“Provided what I needed and in time for when I needed it”

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Posted 7 years ago

“Was cut to exact size and arrived on time.”

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Posted 7 years ago

“Made live so easy very quick delivery and the driver did a great job stacking and a convenient position x I would definitely use this company again”

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Posted 7 years ago

“Very easy customer service. And really helpful driver.”

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Posted 7 years ago

“Excellent product, well packed to arrive in perfect condition. The quality of these doors exceeded my expectations and the price was very competitive. They will make a lovely addition to my home, thankyou Savoy Timbers”

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Posted 7 years ago

“the driver who dropped the decking off was very helpful. the only i have to say is i had to make my decking smaller because a lot of the timber was split at the ends, thank you”

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Posted 7 years ago

“Fantastic delivery time very helpful customer services excellent product”

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Posted 7 years ago

“Very easy to use website - I ordered on line, and the pergola kit and fittings etc were delivered a couple of days later. The timber was really sturdy, well finished, and the delivery guy was the most helpful, cheerful chap - he took the whole lot around the back for us, making things really easy. Excellent service!”

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Posted 7 years ago

“This is the second order of worktop very prompt and accurate to size also good price”

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Posted 7 years ago

“We paid over £50 for delivery but not all items were delivered at the same time. It took 3 phone calls for me to sort this out. After 2 of the telephone calls I was told someone would either ring me back or email, this did not happen. This is very poor service particularly taking into account the amount of money paid for delivery.”

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Posted 7 years ago

Hi There, Sorry to hear your not happy with the delivery of your order. We send some order via courier and to do this we have to split the order up into various packages. I can assure you they were all sent the same day and we sincerely apologise our courier has not got them all to you on time and it meant you had to contact us. Kind Regards Lisa

Posted 7 years ago

“Very prompted delivery time they said good quality product I’m very pleased with this company thank you .”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews