Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,597 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,597 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 10th March 2026

Savoy Timber 5 star review on 12th January 2026

Shaun

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, although disappointed that having paid nearly £250 for work top, you were unwilling to send the section that was cut off with our free delivery and we were expected to pay extra for this to be delivered.”

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Posted 7 years ago

Hi There, Sorry to hear your not happy, we have never sent offcuts without charging extra for delivery as it incurs extra packaging and there is an extra charge from our courier to send the off cut. We can assure you this is only to cover our cost of sending this out. Glad to hear everyone was helpful . Kind regards Lisa

Posted 7 years ago

“Came wrong day but delivery guy was superb!”

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Posted 7 years ago

“Small order dealt with very easy, quick and efficient”

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Posted 7 years ago

“Congratulations to Savoy Timber for excellent Customer Service. Your driver arrived promptly and was cheerful and friendly, between us we completed the delivery of timber and lawn items, your driver doing far more lifting that I did, "Thank You". The anti slip decking boards and grass was in excellent condition and has replaced and transformed a weather beaten old deck into a wonderful, stylist kick off your shoes and grab a beer area. This has been the perfect transaction and again I say "Congratulations", and I will indeed recommend your service and timber to prospective customers. Thank you and best wishes for the future. Margaret K Nottingham.”

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Posted 7 years ago

“I was replacing some of our decking and Savoy were the only people I could find who offered the matching size. It arrived quickly in SW London and was good quality. The tracking number with Tufnells delivery company didn’t work, neither did I get any prior information about the expected delivery day and time. They turned up unannounced but fortunately I was in.”

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Posted 7 years ago

“Placed an order on line, with next day delivery, i then received a phone call, stating they would try and deliver same day, two hours later another phone call to say delivery will be within 2 hours, very good communications, all items were delivered, even the Driver was helpful, a very good on line shopping experience. all my future orders for timber will go to Savoy timber, ..... very happy customer.”

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Posted 7 years ago

“Excellent service samples arrived very quick going to place an order highly recommend Many thanks Tracey”

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Posted 7 years ago

“prompt, efficient service”

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Posted 7 years ago

“I was kept informed as to what was happening with my order and delivery was promoted.”

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Posted 7 years ago

“Good service lots of choice and good price”

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Posted 7 years ago

“worktops are of a good quality had hidden joints cut at extra cost but thought for nearly £70 would include the bolts to bolt together but didn't so had to source these elsewhere which i think should have been advised. Took longer than expected to deliver as paid for 5-7 working day delivery but when i asked how long would take was told the joinery process can take 10 working days. I didn't know this till asked. The worktops are supplied cut but they don't put any stripping or anything on the cut ends they are just plain wood so again more added cost so have extra costs that i didn't expect to have. Would i use again ? possibly if they were better value than elsewhere for the complete product as what i thought was a good priced bargain ended up being a little over £10 cheaper after adding in the bolts and the end strips than where i originally planned to get my worktops done who were supplying both of these. Which to be honest wasnt to me worth the stress of rushing round to get the strips and bolts at the last min.”

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Posted 7 years ago

Sorry to hear your not happy the bolts had not been included in the price. We are now working on that so it doesn’t happen in the future .Thanks very much for your feed back . Kind regards Lisa

Posted 7 years ago

“quality product at great price and fast secure delivery.”

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Posted 7 years ago

“Sorting out a problem l had 10 out of 10”

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Posted 7 years ago

“Good to deal with on the phone, via the web or face to face”

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Posted 7 years ago

“Excellent product, easy to use website, delivered on time and competitively priced. Great customer service following the delivery; one of the panels was damaged in transit and replaced quickly with no fuss.”

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Posted 7 years ago

“They had the products I needed, and were able to deliver faster than promised, when I contacted the customer service team they were really good. I definitely will buy from them again.”

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Posted 7 years ago

“was delivered a head of date, driver was very help full carried every thing in were I wanted it”

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Posted 7 years ago

“The quality of wood was very good and the delivery driver was very polite, well-mannered and friendly.”

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Posted 7 years ago

“Very happy brilliant service would definitely recommend a star”

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Posted 7 years ago

“Good quality very pleased with purchase.”

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Posted 7 years ago

Savoy Timber is rated 4.5 based on 6,597 reviews