Savoy Timber Reviews

4.5 Rating 6,596 Reviews
86 %
of reviewers recommend Savoy Timber
Read Savoy Timber Reviews
Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 19th May 2024
Alexandra Davidson
Savoy Timber 5 star review on 19th May 2024
Alexandra Davidson
Savoy Timber 5 star review on 16th May 2024
Steve
Savoy Timber 5 star review on 15th May 2024
Angela
Savoy Timber 5 star review on 15th May 2024
Angela
Savoy Timber 5 star review on 15th May 2024
Anthony
Savoy Timber 5 star review on 15th May 2024
Anthony
566
Anonymous
Anonymous  // 01/01/2019
Don’t have order yet. Delivery is a nightmare. It takes way too long.
Helpful Report
Posted 3 years ago
I ordered two shed doors, one that came was as expecte, the other, was poorly constructed, and badly damaged. I checked the cardboard packaging and there was no sign of damage. When I came to open there was clear sign of wear and tear and old damage prior to packaging and shipping, chunks missing drag marks etc. When I emailed savoy timber, I got a reply on the third time of asking, basically saying as I had passed the 72hours in which to report damage so they couldn’t help. Which I question why would I unwrap an un damaged door as this is there to protect it. How was I too know the below the high quality wrapping was a door that looked like it had been dragged round the car park prior to wrapping.
Helpful Report
Posted 3 years ago
Still have not received my sample
Helpful Report
Posted 3 years ago
Damaged packaging bottom corners and not what I thought it would be £85 delivery charge and £85 return charge absolutel ripoff will not use again I might as well went to b&q .
Helpful Report
Posted 3 years ago
i am still waiting for the edging strip for the worktops ordered FIVE weeks ago. Worktops arrived after two weeks. I have been promised twice in the past two weeks that the edging strip would be sent. THis is rubbish customer service and based on my experience to date I cannot recommend this business.
Helpful Report
Posted 3 years ago
It was very easy for me to order the work top which was advised to be on a 5 day lead time. Shortly after I place the order I got a communication stating it would be delivered WC 5th Oct. It was eventually delivered on the 10th November some 6 weeks after order and the first automated email was the only communication initiated by Savoy Timber. After that, It was down to me to chase for my delivery. On occasions I was given assurances that it was in dispatch and would be delivered and when that delivery was missed, on me chasing again, it was obvious that the worktop wasn't actually with them. Communication was poor, one sided and very frustrating
Helpful Report
Posted 3 years ago
Would not have ordered the item had I noticed that the delivery time would be over a month, then they send me a email to review them when I haven't even received the item yet.
Helpful Report
Posted 3 years ago
Ordered a worktop cut to size, followed the instructions to include a message with the order giving the measurements required, also replied to one or their emails confirming the measurement required. Have been delivered a full work top length with no trim. Contacted Saboy Timber to be told that they did not receive the measurements and that they have now refunded the charge for cutting to size and that I just have to accept the worktop as it is. I am a 61 year old widow who does not have the tools or strength to cut this down to the correct size. To say I am not happy is an understatement, will not be using this company again and will not be recommending their services to anyone
Helpful Report
Posted 3 years ago
Very disappointing excellent on placement of order item missing and two weeks later still chasing.
Helpful Report
Posted 3 years ago
Ordered 19mm decking sent 16mm informed that they don't supply 16mm arranged a refund and collection through tuffnels no show for 3 days,decided to keep them am going to buy spacers to make up the difference, wouldn't have purchased the decking if it means doing this no offer of part refund
Helpful Report
Posted 3 years ago
YOU SEND ME A REVIEW REQUEST AND IV'E NOT RECEIVED MY GOODS YET???
Helpful Report
Posted 3 years ago
Didnt cut my wood, even though I sent them a paypal message with the sizes. Then wanted me to pay to return the worktop. Worst service ive every experienced, buy local, not from these cowboys.
Helpful Report
Posted 3 years ago
Ordered handles. Was told they’d dispatched then got an email to say they were out of stock
Helpful Report
Posted 3 years ago
Ordered solid work top samples 2 weeks ago as we are due to have a new kitchen installed as yet still not arrived have spoken to one of your colleagues who was very unhelpful and quite uninterested with my problem and just stated they will be posted out by second class ,I have since orded more samples from work top Express they will arrive by saturday after only ordering them 2 days ago as we are looking to spend 1600 pounds on this type of work top i though your staff would have been more helpful and interested in solving the problem,
Helpful Report
Posted 3 years ago
TERRIBLE SERVICE. Over two months now and they still haven't completed my order. I have had to send lots of emails to chase things up. Gave me a part refund for the fact that they didn't cut the work surface to the size that I ordered and paid for. Also didn't receive the free edging strip with my order. Then sent the wrong edging strip out twice and still have not received the correct one. Sent final complaint but no reply. DISGUSTING.
Helpful Report
Posted 3 years ago
Disapointed when opening goods to find No edging trim as promised and still none
Helpful Report
Posted 3 years ago
Willing to delete this review should the company recognise their mistake with my order and do the right thing and reply and rectify. Thankyou. Item not cut to sizes asked despite emailing before purchasing, missing strip and ignoring emails. Surprised for the poor service. How hard is it to read a customers order properly? Not the cheapest service and I definitely won't be paying to return it, i am vunerable and unable to leave the house, I expect you to resolve this thankyou. Driver did not allow me to check measures either as seller states on auction.
Helpful Report
Posted 3 years ago
Worktop arrived damage with a chip in the middle of the back edge, and a split in the laminate at the back corner. Arrived with no edging strips but was advertised as free issue. Although packaging was dry, one cut edge of the worktop was wet. Poor.
Helpful Report
Posted 3 years ago
Worktop was pictured with edgings included but turned up with raw edges and also a chip out ot the corner. Disappointing
Helpful Report
Posted 3 years ago
Placed an order in August. No contact and no delivery by 4th sept so e-mailed and was told it would be here 17th sept. Chased on 18th sept to be told sorry it will be here on 25th. Chased on 29th to be told delivery coming in tomorrow and we'll get back to you then. It's now 1st October and still waiting.....
Helpful Report
Posted 3 years ago
Savoy Timber is rated 4.5 based on 6,596 reviews