Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Great customer service, no fuss, easy to use website. No problems with delivery. Thanks to Savoy Timber”

Helpful Report

Posted 5 years ago

“Having spent £150 on delivery I’d have hoped my order would have been faster than it was, having said that they fulfilled my requirements some decking and joists were bowed but nothing that would bother me but I could imagine it would a professional.”

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Posted 5 years ago

“Great quality but would have liked some notice of delivery, otherwise happy.”

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Posted 5 years ago

“Excellent service from Savoy but the courier they use is absolutely rubbish . They left one parcel from my order from two orders at the depot. Truffnel please count your parcels before you load them to the vehicle its not that hard.”

Helpful Report

Posted 5 years ago

“I received a message that my item would be delivered on a Saturday, I called the day before to ask for a approximate time of delivery, I was told they where still loading the wagons and to call back after 5PM that afternoon. I did this and was told they couldn’t give me a time and they where still loading the wagons and hadn’t completed a delivery route for Saturday so I should call back first thing in the morning. I did this and there was no answer. I eventually managed to speak to someone at approximately 11:00 am who told me they couldn’t give me an approximate time for my delivery. I personally find this poor customer service, I appreciate the logistics and the issues with traffic at a weekend etc , but surly like the majority of companies that offer home delivery you could give an AM or PM allocation to the customer. Also when I unwrapped the item I found it to be damaged on a corner slightly, it was too late to do anything as the fitter was already at my property to complete the job .”

Helpful Report

Posted 5 years ago

“6 week delivery and wrong item delivered.”

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Posted 5 years ago

“I thought the service was very good but the composite decking I bought was overpriced for the quality of the boards. And there wasn’t a hint of any discount considering the amount of money we spent”

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Posted 5 years ago

“Always great service brilliant staff and easy to navigate website”

Helpful Report

Posted 5 years ago

“Since ordering we have had no contact except Confirmation of order. Since then we have contacted them and managed to get a delivery time and a promise of tracking details then. We contacted Tufnell is the carrier and they have no knowledge of the order we will wait until after the bank holiday and press them again. This has not been a good experience. details. We had been informed of a delivery to their Currier on 30th of May and we will then receive tracking information however no nurses not happen we are still awaiting contact and Tufnell is the Currier know nothing of the order. Yet yet”

Helpful Report

Posted 5 years ago

“Received my rail brackets. Exactly what I wanted. Thank you!”

Helpful Report

Posted 5 years ago

“It would have been 5 stars as the service and support were excellent however on arriving home with the 75mm x 75mm fence posts they were all found to be suffering splits and cracks. Whilst usable the appearance is not as pleasing as it could be. In retrospect if I were to purchase any timber in future from Savoy timber it would need close inspection before accepting it to ensure it was up to to the standard I would need for my purposes. I think this was an exception to the rule as Savoy timber is normally excellent in all respects !”

Helpful Report

Posted 5 years ago

“Will not be ordering again, it took over 2 months for my door to arrive. Upon arrival the door had a hole in it and I was missing the door handle and hinges I ordered. I must say they delivered the missing items within a few days.”

Helpful Report

Posted 5 years ago

“Man turned up with worktops on his own how he would have got them off on his own l don’t know. Gave him a hand to get them off . Worktops look very good so far and driver was a very pleasant. Thank you”

Helpful Report

Posted 5 years ago

“I was dubious about buying over the internet but having read the past reviews I went ahead and bought a 3m x 3m Decking kit. I am over the moon with the quality of the decking, it’s fantastic and the lady of the house is smitten with it. Thanks Savoy for the brilliant service and brilliant Decking. I would recommend this product and Savoy to all I know and those I don’t Thank you”

Helpful Report

Posted 5 years ago

“Very pleased with decking easy to order service good”

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Posted 5 years ago

“Good guality goods friendly staff any problems soon sorted”

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Posted 5 years ago

“Driver rang to say he was at delivery. No one was in so he carried all timber to rear of property and shut gate. Impressed couldn't ask for any more.”

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Posted 5 years ago

“The earliest available delivery was 10 days but even then it didn't arrive. When I rang to find out where it was, i was told the products were out of stock. how does that happen with something you've already taken the money for ? I was told that someone had tried to ring me the night before to tell me- how would have that helped, i'd already booked time off work to fit the panels And if you rang howcome I've no messages or missed calls, given I've checked the number with you three times”

Helpful Report

Posted 5 years ago

“Great service, a mix up with one item was sorted with a short phone call and the replacement delivered the following day with no fuss and the erroneous item collected. Have used several times over the last decade and never encountered a problem before, and the resolution of this mistake so quickly and painlessly reinforces my opinion of this being the place to go to for fencing and stuff in the area.”

Helpful Report

Posted 5 years ago

“Extremely happy with the service and the price for good quality wood. I ordered a fence panel on Sunday afternoon and it was delivered locally by Monday dinner. Chuffed!!”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews