Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“Easy to navigate website and fast delivery.”

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Posted 5 years ago

“Quality product,easy transaction and reasonable price for quick delivery earlier than expected. Great service.”

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Posted 5 years ago

“Great price quick delivery and so good we ordered a second kit”

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Posted 5 years ago

“The work tops arrived with one old delivery to off load, without my father’s assistance he would have undoubtedly been injured. The disregard to health and safety laws and constraints, namely manual handling regulations 1992 which states to avoid hazardous operations, this was obviously very much overlooked when the currier was employed. My father is 80 and had no option but to help the currier to off load from the vehicle.😡”

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Posted 5 years ago

“Good communication from driver, he was also very helpful on delivery”

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Posted 5 years ago

“Good cutting service with off cuts returned to customer.”

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Posted 5 years ago

“Delivered on the day they said. However no comms to say an estimated delivery, not even morning or afternoon slot. Rang the shop over 30 times and no one answered once. Terrible comms. Had to take a day off work to wait in for the delivery and it was dropped off after I would of finished work anyway. Total waste”

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Posted 5 years ago

“Quick and easy service no problems”

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Posted 5 years ago

“Ordered a pack of composite decking samples for pick up 2 weeks ago and was informed an email would be sent when it was ready for collection. Still waiting.”

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Posted 5 years ago

“Great customer service and am very happy with my worktops, upstands and other products from Savoy Timber plus they had competitive prices so an all around good company, would happily recommend and use again 👍🏾”

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Posted 5 years ago

“Hiii the only reason I didn’t give 5 was because I wanted to make a small addition of a door casing to my order as soon I realised I had missed it off. - within an hour of ordering. I spoke to 2 people to try and have it added & they wouldn’t do it. This means I’ll have to make a special trip to your store to pick one up. Apart from that everything else was very good - many thanks”

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Posted 5 years ago

“Delivery time was over the 14 working days. The delivery guy dropped the wood at the front door. Did not call to say he was on his way so I was not home. My 5ft wife was greeted and left with the wood. If he had called I would have advised to deliver at the back where there is parking and access to drop the delivery. My wife had to hand ball by herself. Disappointed. The only saving grace is the wood is good quality.”

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Posted 5 years ago

“Came earlier than expected nice polite delivery driver would definitely recommend”

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Posted 5 years ago

“Excellent service good prices prompt delivery, quality work top! 👍👍👍👍👍👍👍👍”

Savoy Timber 5 star review on 4th May 2021

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Posted 5 years ago

“Great service and quality . Thank you”

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Posted 5 years ago

“recieved wrong size of timber customer service have a don't care less attitude which by reading some of the reviews seems a common factor”

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Posted 5 years ago

“Excellent business and superb customer service.”

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Posted 5 years ago

“Order online and think you have got delivery after waiting a week call them to find out its been allocated click and collect but offered delivery for an extra £99 so cancel order then a week later Tufnells turn up start to unload before they knock and ask and he then refuses to stop and take it back. I call Savoy and check that they have refunded me so suggest they collect what has been dropped off, that is worth one star. I call them again and suggest they do not charge delivery and I will accept the delivery to avoid a costly return of the goods they agree, that is another star. The final star is for the lady that I spoke to at Savoy for her polite and professional manner. Tufnells are the main concern and for that two stars have not been given to Savoy for using a courier that has no interest in service quality as not only did they drop before they knocked but also failed to supply any paperwork.”

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Posted 5 years ago

“Telephoned 1st to ask how long for delivery was told 7 days to dispatch. Ordered online and then went to 14 days even before Dispatch & Of course after payment was received . Quality was not the best some boards slightly under length the odd one or two split. Would I buy from these again No. Would I recommend No. If an order is going to be 2-1/2 weeks before delivery be honest and tell the customer beforehand .”

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Posted 5 years ago

“Great service , only disappointment was ordered 3x2 timber got 2 1/2 x1 1/2 wrong discretion on website .”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews