Donald A Macquarrie
I did not receive my full order and my order is incorrect. I order a deck kit and a part damaged and no fixing kit and 4 deck boards missing. I ordered an additional 6 deck boards and this was by phone and my deck boards have been input as framing timber I did not ask for. I have sent a few messages concerning this yesterday and I’m waiting for a resolution ASAP. The delivery driver checked van for the missing no9 of 16 pieces and not on van. I reported that there was no fixing kit with the kit but since see that the deck boards (4) received 21 is the missing part. I therefore need my 4 deck boards as part of kit and the fixing kit +instructions and in the additional deck boards I need them delivered and the 6 framing timber I did not order uplifted. I cannot use this order to build its purpose until this is sorted. If this can’t be fully resolved then I request you to pick up the order I have and return my full payment. I requested in message yesterday for someone to contact me to resolve ASAP and I ask that you add this message to that previous message ASAP. Regards Dmacquarrie
3 years ago
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