Savoy Timber Reviews

Name: Savoy Timber
Address: Savoy Timber, Wilcock Street, Wigan, Lancashire
Rating: 4.48

4.5 Rating 6,790 Reviews

86 %

of reviewers recommend Savoy Timber

4.5

Based on 6,790 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

07508311400

Email:

anthony@savoytimber.com

Location:

Savoy Timber,
Wilcock Street,
Wigan
Lancashire
WN3 4AP

Savoy Timber 5 star review on 23rd August 2026

Neil Robertson

Savoy Timber 5 star review on 5th July 2026

Stephen

748

Anonymous

Anonymous // 01/01/2019

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“First time I have used Savoy and service and price was first class all at a time when finding timber at a good price was not easy.”

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Posted 5 years ago

“Products 1st class, service diabolical. Once made about 34 calls til the phone was answered. Told I couldn’t book Saturday slot and was 14 day wait anyway. Items turned up a few days later when I was at work and nobody rang to say order was on way. Then I was told the driver would come Saturday afternoon when they said there was no Saturday deliveries initially but the stuff arrived Saturday morning ha. I had some heavy worktops on the van and the poor guy was on his own so I had to help him. I would recommend you employ someone just to answer calls and take orders because you must be losing so much business.”

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Posted 5 years ago

“Very good range of good value products and excellent service all round.”

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Posted 5 years ago

“I can not believe I waited almost 4 weeks for my order to be delivered. After paying over £20 for delivery too. Very disappointed.”

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Posted 5 years ago

“Excellent service ordered online was with me within the same day ! Delivery driver was very pleasant and helpful too !”

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Posted 5 years ago

“Order not received. No response to email asking where it is”

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Posted 5 years ago

“Great service, speedy delivery and a friendly and helpful delivery driver”

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Posted 5 years ago

“Easy ordering. Then emailed with delivery date.”

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Posted 5 years ago

“Top company, no problem at all”

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Posted 5 years ago

“Waited over a month for our delivery, had to chase it up time and again..had one delivery which had missing items and we are still waiting for said items to turn up !”

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Posted 5 years ago

“Delivery was far too long and the product was very expensive for what I got”

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Posted 5 years ago

“Fantastic service. Ordered thst morning and delivered by that afternoon which was a nice surprise. Polite staff and put it where I asked.”

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Posted 5 years ago

“The initial delivery was only 50% of the original order, this was addressed immediately and the remaining items were delivered 3 days later. When I unpacked everything and tried to match up the boards they were of various lengths, some 4.2m, others 4.0m and 4.4m, so this was annoying and required some modification and fitting.”

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Posted 5 years ago

“Ordered over a week ago yet still have not received it. Asked for a review before even delivering the goods!”

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Posted 5 years ago

“No instructions included which wasn’t ideal and the two 2.4 meter lengths weren’t 2.4 meters, one was 2.36 and the other was 2.46 meters, other than that all was fine.”

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Posted 5 years ago

“For me personally I’ve found them to be extremely difficult to get any answers from the communication and customer service is really lacking. Even the most simple questions I struggled to get an answer for , took 4 emails to even get a basic response to what I asked and then my emails were completely ignored . Products ok although simple instructions weren’t followed by there delivery drivers. Changed the date of my delivery with no notice (had booked a day of work especially so I could be here to get delivery) 2 of the products have arrived broken .”

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Posted 5 years ago

“I ordered an unusual size bedroom door and it was perfect when it arrived.”

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Posted 5 years ago

“All ok and price acceptable”

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Posted 5 years ago

“Excellent service and delivery time, quality treated timber, competitive prices. I highly recommend this company.”

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Posted 5 years ago

“I did an online Click and collect order. Went down to collect, they couldn't find the order, when they found it, it wasn't in stock, I had to get a different colour”

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Posted 5 years ago

Savoy Timber is rated 4.5 based on 6,790 reviews