Although your products are outstanding the level of service I received on this order was poor. Ordering the materials was easy so off to a good start. However when I arrived at the wigan branch things started to not live up to previous experiences. I turned up and most staff seemed to be on a fag break. I went into the doors section where one member of staff was eating a sandwich talking to a colleague. It was about work so I stood and waited. They both looked at me, no smile or acknowledgement and they continued their conversation. After a few minutes and no acknowledgement I left and went into another section where both members of staff were on their phones, I interuppted them and asked where I went for online orders. It gets better... I went into the materials section where I handed over the paper with my order. The chap cut two boards and said what an odd size to order. I corrected him saying they are meant to be cut into strips which he replied "no". I pointed out the lengths and widths to which he grabbed the paper without a word and cut the widths. I questioned the lengths and he replied "we don't do that". Not sure what the point of adding a length was when you supposedly don't "do that". There was a lovely girl who offered to help me carry the mdf to the car and we had a lovely chat. She was the only positive part of the experience. I'm so so disappointed in the experience as I'm just starting to renovate my house and had planned to order the majority of materials through this company. However I really dont like being spoken to in a rude manner, ignored and simply treated like an inconvenience.