Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,873 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,873 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 23rd December 2025

830

Anonymous

Anonymous // 01/01/2019

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“My grandchildren absolutely loved them.”

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Posted 1 month ago

“Outstanding letter from Santa made my daughter extremely happy”

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Posted 1 month ago

“My daughter loved her letter from Santa. Thank you for making Christmas a bit more magical.”

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Posted 1 month ago

“I ordered a Santa letter for two of my grandchildren, neither one has received their letter!”

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Posted 1 month ago

“Did not recive my letter”

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Posted 1 month ago

“Great use of AI to deliver a very personalised letter. Letter arrived much later than expected and print on letter was much fainter this year so more difficult to read and some of the wording had printed over the picture so you couldn’t read it.”

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Posted 1 month ago

“Absolutely brilliant my 7 year old was amazed by this letter thankyou x”

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Posted 1 month ago

“Absolutely perfect as always!”

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Posted 1 month ago

“Letter did not arrive, disappointed to say the least!”

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Posted 1 month ago

“I order my daughter’s letter from Santa every year from Santa letter direct. It always arrives promptly and is such great quality! I love that it can be personalised, really keeps the magic alive. Also receiving the text from Santa on Christmas Day is magical.”

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Posted 1 month ago

“Never fails to please. Magical letters . Santa letter posted to please customer.”

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Posted 1 month ago

“Very disappointed. Ordered online, after 1 week of my delivery date, contacted customer service as no letter had arrived, to be advised it was not sent due to pay.ent nor being made, sent evidence of payment, then letter sent, but arrived almost 3 weeks late. Never had aan issue before this year, not sure what happened, but not even anything extra in the envelope for the inconvenience.”

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Posted 1 month ago

“Beautiful fun festive design, just perfect for the age group before the innocence is lost. Bright and bubbly fun pictures on great quality paper. My only advice to buyers is now that the postal service is fragmented buy early and get it posted early ours took 11 days.”

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Posted 1 month ago

“The letter came later than expect (two days) however with the time of year it’s to be expected.”

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Posted 1 month ago

“Ordered the letter in November to be delivered for the 1st December, it’s now 16th December and still NO letter from Santa, I will NOT be using this service again and DO NOT recommend”

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Posted 1 month ago

“My granddaughters love receiving the letters. I've been having them sent to them since their first Christmas so thank you. Excellent job 😊”

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Posted 1 month ago

“Perfect. I have used this service for a number of years and each time it arrives my little girl is super excited.”

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Posted 1 month ago

“Amazing as always , get letters from you every year. My little boy over the moon”

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Posted 1 month ago

“Very good choice of letter designs. Easy to navigate website. Grandchildren really liked the letter. Could be more parts of letter to add more personalization about child achievements.”

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Posted 1 month ago

“Easy website good choice of letters to choose from”

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Posted 1 month ago

Santa Letter Direct is rated 4.6 based on 20,873 reviews