Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,874 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,874 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 23rd December 2025

830

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the letters in October and then arrived on January. My grandchildren were very confused (same as me) as their mom called me the day they were received . Would like either a refund or a coupon for free letters in 2016.”

Helpful Report

Posted 1 month ago

“The items I ordered were never delivered. Very disappointed child in not receiving her santa letter and pack. After numerous emails back and forth they stopped replying but were happy to keep my money and not even refund me back. Would not trust this company again. Would give 0 stars”

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Posted 1 month ago

“Never received it and got no refund!! Won’t not recommend at all”

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Posted 1 month ago

“Didnt recieve waste of money”

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Posted 1 month ago

“Never received my letter, and the personalised video that’s meant to say the child’s name didn’t even come with my child’s name.”

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Posted 1 month ago

“Are you serious? No letters or phone calls were ever received. My 4 grandchildren got nothing from Santa this year like they have every year in the past thanks to you worthless bunch of people. Please do yourself a favor and DO NOT order from here. No matter how good the deal seems, they do not provide the service promised. I’ve reached out, and no follow up at all. Scammers!!!!”

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Posted 1 month ago

“My Grandson never received his letter from Santa!.. So disappointed.”

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Posted 1 month ago

“Not even recieved the letter for my son”

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Posted 1 month ago

“My son never got his letter from santa wouldn't be using u again”

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Posted 1 month ago

“The letter arrived for my daughter. I clearly started her band yet the nice certificate had my name”

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Posted 1 month ago

“Ordered letter months ago! Still no letter on 23/12/25”

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Posted 1 month ago

“Would have been brilliant if they’d actually arrived! Not sure whether the issue was with you or the Royal Mail, but I’m very disappointed that the orders were placed on 15.12.25, advised that they’d been posted on 16.11.25 and so far on 23.12.25 they’d not been received!”

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Posted 1 month ago

“You spelt my daughters name wrong should have been Megan instead we go through Magan”

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Posted 1 month ago

“The letters did not arrive”

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Posted 1 month ago

“I ordered a magic key but received the Santa button which I didn’t order? Very disappointed.”

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Posted 1 month ago

“my grandchildren still have not recieved their letters and are sad!!”

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Posted 1 month ago

“Unfortunately I haven't recieved the letter for my son was sent out on the 12th December,and now the 22nd December,still haven't recieved it. Not happy..”

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Posted 1 month ago

“Not re lived for Harper”

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Posted 1 month ago

“The letter has not arrived. I ordered it at the beginning of November. I would like a refund please. So disappointed!”

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Posted 2 months ago

“Not recieved letters or nice list certificates”

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Posted 2 months ago

Santa Letter Direct is rated 4.6 based on 20,874 reviews