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Santa Letter Direct Reviews

4.6 Rating 17,437 Reviews
90 %
of reviewers recommend Santa Letter Direct
Company Reviews Product Reviews
25,045
 Metrics Info
4.6
Based on 17,437 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Santa Letter Direct Reviews

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Natasha
Verified Buyer
“I never received my 2 Letters with an Activity Pack for my 2 Sons, they were very disappointed in not receiving their Easter Bunny Letters, I have used your company now for a couple of years but I wont be using your Services again, Very Disapointed 😕”
Helpful Report
Posted 1 month ago
Paul
Verified Buyer
“Awful hasn’t arrived in time for Easter very disappointing .”
Helpful Report
Posted 1 month ago
Leanne
Verified Buyer
“I haven’t received the Easter bunny letter yet or anything else , the only thing we received so far was the texts from Easter bunny , can you please send my letter and stuff asap please .”
Helpful Report
Posted 1 month ago
Lydia
Verified Buyer
“I ordered my Easter Letter on Monday 25th April for Easter Sunday on the 31st and it never arrived. ☹️”
Helpful Report
Posted 1 month ago
Mandeep
Verified Buyer
“Ordered my daughters 3rd birthday card on 21st February 2024. Her birthday was on 10th March 2024. Her birthday card arrived 12th March 2024. Appalling.”
Helpful Report
Posted 1 month ago
Jackie
Verified Buyer
“Did not receive the letter”
Helpful Report
Posted 2 months ago
Christina
Verified Buyer
“Did not receive letter or message!”
Helpful Report
Posted 2 months ago
Cynthia
Verified Buyer
“Sadly my Grandson's card never arrived.”
Helpful Report
Posted 2 months ago
Barbara
Verified Buyer
“Letters were scheduled to arrive 12/17-18 and never arrived until after Christmas. Very disappointed.”
Helpful Report
Posted 3 months ago
Elaine
Verified Buyer
“Never received Darcy’s very disappointed”
Helpful Report
Posted 3 months ago
Vicky
Verified Buyer
“Unfortunately did not receive the letter for my granddaughter”
Helpful Report
Posted 3 months ago
Linda
Verified Buyer
“My granddaughter didn’t receive her letter from Santa until last week in January, way after Christmas. Because of this long delay I will not be using your company in the future.”
Helpful Report
Posted 3 months ago
Kristina
Verified Buyer
“Only received the letters 18th January, yet ordered on the 9th December .”
Helpful Report
Posted 3 months ago
Kelly
Verified Buyer
“Only arrived last week and I placed the order on the 8th December, email and they were not helpful, will never use again!!!”
Helpful Report
Posted 3 months ago
Rachel
Verified Buyer
“Very disappointed with our experience this year. Didn't get the letter until mid January and never received the text message that I paid for. Contacted the team and wasn't offered a refund but now have to wait until next year to get another letter. Used this company for previous years and had always been happy so not sure what happened.”
Helpful Report
Posted 3 months ago
Kate
Verified Buyer
“Never received and when emailed just told me to keep waiting. When I asked for a refund was told would have to wait until after Christmas to make sure it didn't arrive. So didnt have the opportunity to order elsewhere so my son went without a letter this year which is the first year in 9 years and the first time I have used this company. Ended up going through the bank to get my refund as they weren't interested. Wouldn't recommend or use again.”
Helpful Report
Posted 3 months ago
Mary
Verified Buyer
“Got the Xmas message Xmas morning but the letter activity pack etc didn't arrive until January to late to give to Amber obviously I was dissopointed as Amber still believes in father Christmas 🎅”
Helpful Report
Posted 3 months ago
David
Verified Buyer
“Didn't arrive, complete con despite being paid for in November”
Helpful Report
Posted 3 months ago
Dasuni
Verified Buyer
“Sry I paid but I didn't received my girl's letter and it made me so sad.”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Ordered 3 letters only got 1 back and it was after Christmas, and still not received the other 2 letters and it’s January”
Helpful Report
Posted 3 months ago
Santa Letter Direct is rated 4.6 based on 17,437 reviews
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