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Santa Letter Direct Reviews

4.6 Rating 17,437 Reviews
90 %
of reviewers recommend Santa Letter Direct
Company Reviews Product Reviews
25,045
 Metrics Info
4.6
Based on 17,437 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Santa Letter Direct Reviews

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Gayle
Verified Buyer
“I like being able to send letters to my great grandchildren. I do not know how they react because I do not live close to them. Their Mother's tell me they love them.”
Helpful Report
Posted 4 weeks ago
STUART
Verified Buyer
“Really pleased with letter & activity items for my Grandaughter,but a little dissapointed that the basket tag was not included in the main envelope with letter.It came seperately,addressed to me.The tag was lovely though.”
Helpful Report
Posted 1 month ago
Anthony John
Verified Buyer
“I sent two of Santa's letters to my granddaughters. They were highly delighted to receive them. The letters were received promptly within the timeframe stated. The 'Christmasey' envelopes and letters were impressive. My only criticism is that some of the wordage appeared a little patronising - phrases like 'my dear girl' don't really resonate today. Also there was a reference to 'the letter I received from mum/dad etc' - there was a danger of the girls asking their mum/dad about the letter that she/he probably had no idea about - especially if it was sent by grandparents, as in my case. Perhaps it might be worthwhile having some younger people update some of the rather dated text.”
Helpful Report
Posted 3 months ago
Phil
Verified Buyer
“we are pleased with both letters .”
Helpful Report
Posted 3 months ago
Emma
Verified Buyer
“Gracie loved it thank you so much”
Helpful Report
Posted 3 months ago
Maureen
Verified Buyer
“After a little hiccup, everything went fine ,Aleah was really excited about receiving her letter. We will certainly do it next year”
Helpful Report
Posted 3 months ago
Chris
Verified Buyer
“Would have given 5 stars but I don't like the way you send multiple emails every day for over a month, even after I had bought the Santa letter.. it gets a bit much.”
Helpful Report
Posted 3 months ago
Zoe
Verified Buyer
“My children loved receiving their letters from Santa but I thought it would come on card at least so we could keep them instead of a stand A4 piece of paper folded in half.”
Helpful Report
Posted 3 months ago
Karen
Verified Buyer
“I’ve been doing these for years with different children. Currently with my grandson All of the kids have absolutely loved them”
Helpful Report
Posted 3 months ago
Kate
Verified Buyer
“Ordered a few times now, but the last time was a disappointment. I received emails asking me to update the letter, which I'd already done. I wasn't sure at several instances whether the order had actually been processed! It had, but was very confusing & a bit worrying”
Helpful Report
Posted 3 months ago
Jane
Verified Buyer
“Love getting from here as I had it for the last 5 years”
Helpful Report
Posted 3 months ago
Karl
Verified Buyer
“Love the pdf email of letter but one thing 1 thing ordered never happened very disappointed as that's what I wanted to happen but other than that good service”
Helpful Report
Posted 3 months ago
Anonymous
Verified Buyer
“Really lovely to be able to have a personal touch to the letter, with details specific to the child included. Would be nice to have more space for additional characters though as I ended up having to reduce them and squeeze letters in which looked a little unsightly on the actual letter.”
Helpful Report
Posted 3 months ago
Natalie
Verified Buyer
“Every year I do these for my boys but this year I didn’t receive them and still haven’t. Which is disappointing.”
Helpful Report
Posted 4 months ago
Gail
Verified Buyer
“I would have liked to have been able to involve more family and friends”
Helpful Report
Posted 4 months ago
Logan
Verified Buyer
“Lovely written letter, worded so nicely with the few bits I put in. Just a shame its thin plain paper, expected maybe card as its quite expensive for the cheap flimsy paper its actually on. Otherwise lovely idea.”
Helpful Report
Posted 4 months ago
Carol
Verified Buyer
“Letters were very cute but they were 5 days later than suggested so we had a few days of worry...;)”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Wonderful service, our Granddaughters were delighted.”
Helpful Report
Posted 4 months ago
Linda
Verified Buyer
“Arrived on time, as ordered. Envelope torn and contents bent & slightly damaged.”
Helpful Report
Posted 4 months ago
Sally
Verified Buyer
“When it came eventually my grandaughter loved it and even wrote a letter back asking for everyone to be happy”
Helpful Report
Posted 4 months ago
Santa Letter Direct is rated 4.6 based on 17,437 reviews
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