Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 20,546 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 20,546 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

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Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 20th December 2025

"Eva"

Santa Letter Direct 5 star review on 19th December 2025

"Claire"

Santa Letter Direct 5 star review on 18th December 2025

Lisa

826

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been sending them every year to my grandchildren and now to my great grandsons. They are so thrilled to get them and it helps us to know what they want for Christmas when they get them. Beautiful letters and also get some colouring books etc. I can highly recommend them and also very reasonably priced.”

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Posted 1 day ago

“My little boy loved his letter from santa this is the 2nd year I have ordered one and just helps keep the magic alive as its personalised to him and he love to find out that he is on the nice list. Was very fast to arrive came addressed to my little one from the north pole which he loved to think that santa actually posted it to him. I also ordered the video message which was a last minute thing I ordered about 10am on the 23rd of Dec and recived it about 5pm that day. My little one loved it got to see inside Santa's workshop, was personalised to him with pictures his full name and a few facts which made it more real. Highly recommend will be ordering for next Christmas thank you.”

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Posted 1 day ago

“I was disappointed thought II did the letters and followed directions and my grandchildren didn't get them, I will have to try again”

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Posted 2 days ago

“Awesome! I’ve been getting them for my grandchildren for 9 years. Up to (3)! A little nervous about delivery time as a couple years ago they were late. Just in time this year! A special thanks to Fiona, for helping me the past few years !”

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Posted 2 days ago

“Had letters and a video from Santa this year. All very well received and helped to bring the magic of Santa to life a little more for a very excited 2 year old and an 86 year old!!”

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Posted 2 days ago

“I ordered letters for my 3 Grandchildren but only 2 of them received their’s. Unfortunately it was one of my twin Granddaughters which caused a lot of upset. Fortunately when I found out I had ordered downloads, so I emailed a copy to her Mum.”

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Posted 2 days ago

“Three of the letters came the same day. One letter was three days late. None of the text messages were received.”

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Posted 3 days ago

“Had to wait to speak to my grandaughter when she came here for Christ b4 I could answer your questions. If I had asked b4 might have been suspicious. She is 11 and still believes I think . I asked her did she hear from Santa this year? YES she said and knew I would be at yours and don’t know how big even mentioned what I wouid like! Then Christmas morning she suddenly turned round to me and said oh bye the way Santa texed me this morning ! I just replied who nice of him because he must be very very tired! We did track him sometimes on Christmas Eve tooo”

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Posted 3 days ago

“it arrived as expected”

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Posted 3 days ago

“Great stuff for kids to enjoy reading santa’s letter.”

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Posted 4 days ago

“Once again girls were delighted with their letters - AI generated again this year. Absolutely fantastic customer service when a problem arise. Can't rate them high enough!”

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Posted 4 days ago

“I have been ordering letters from Santa Letter Direct for 5+ years. This year I ordered an AI-generated letter and was really impressed with what was generated. The letter was detailed and personalised and the paper quality is stunning, with beautiful images and plenty of designs to choose from. The service was fast, and best of all, my son absolutely loved his letter when it arrived — such a magical experience for him. The only small improvement I’d suggest is bringing back the option to choose the posting date, as that was available in the past. Overall, a wonderful product that I’d happily recommend.”

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Posted 4 days ago

“My Grandson never received his letter from Santa!.. So disappointed.”

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Posted 4 days ago

“Have ordered letters for years. Ordered 2 of the generated Ai letters this year and they have been the best. Included so much detail and I felt they were more personal for my daughters. Will definitely use the Ai format again”

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Posted 5 days ago

“Ordered for my daughter and niece an they both absolutly loved the letters and activity packs.”

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Posted 5 days ago

“Great choice of letter, good value and delivered in good time. Really pleased.”

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Posted 5 days ago

“Perfect magical letter - really heartfelt and sincere”

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Posted 6 days ago

“Genuinely lovely letter, particularly for a girl who is almost a bit too old to believe.... came really quickly as well as I'd left it late - was posted on the day I ordered and arrived a couple of days earlier than predicted.”

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Posted 6 days ago

“Absolutely beautiful letters from santa, my 2 children were thrilled with the personal notes and they were so beautifully written, they looked so authentic, the attention to detail was amazing even the envelopes, will definitely order again next year 😊”

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Posted 1 week ago

“Not even recieved the letter for my son”

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Posted 1 week ago

Santa Letter Direct is rated 4.6 based on 20,546 reviews