Santa Letter Direct Reviews

Name: Santa Letter Direct
Rating: 4.61

4.6 Rating 17,437 Reviews

90 %

of reviewers recommend Santa Letter Direct

4.6

Based on 17,437 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Santa Letter Direct:

Santa Letter Direct sends personalised letters from Santa to children all around the world. We have a wide range of letters available to bring the magic of Santa into your home this Christmas.

Visit Website

Phone:

(019) 347-13730

Santa Letter Direct 5 star review on 21st March 2024

741

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received Alfie’s or Coby’s Easter letters very disappointing”

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Posted 3 weeks ago

“Card was lovely but arrived a day after my granddaughters birthday, which she was upset about, as thought Santa would have sent it to be received on her birthday. Last year the card did not arrive and you had to send a second one.”

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Posted 2 months ago

“Took over 2 weeks for letter to arrive despite being told delivery date at time of purchase. Got offered an email copy just incase original didn't arrive in time for Christmas . That was a joke. Very unlikely I will use again . Not best service from them”

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Posted 3 months ago

“My grandsons received the text messages on Christmas Day, which they were thrilled about, but they received their Santa letter on the 16 January 2024,”

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Posted 3 months ago

“Info you can insert is far too limited. Could not include a very important event I wanted to mention.”

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Posted 3 months ago

“Good letter would of been better on thicker paper and card envelopes”

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Posted 3 months ago

“Getting very expensive for what you actually receive. The add on extras to the letter are very pricey in particular. Unfortunately this has made me decide not to use this company again.”

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Posted 3 months ago

“Although the letter and certificate was lovely I also paid for a text message from santa which should have arrived on Christmas day but didn't. I'm gutted it may have been a only a little bit of money extra but that's not the point. Very disappointed. I have emailed the company however only have an automated response so far”

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Posted 3 months ago

“The letters didn’t arrive until 3 days after Christmas. Very disappointing! The letters and activities were adorable it’s a shame they were so late.”

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Posted 3 months ago

“We didn't receive a text message. And yes phone number was same as last year. Letters arrived on time and kids loved it. Using this service for a few years and never had problems except this year, very not happy.”

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Posted 3 months ago

“I still haven't received our letter that I ordered, that's maybe down to Royal Mail. I couldn't print off the letter as I changed the letter design, but the design didn't update to the new design on my emails. I didn't want to print one design off and give it to our daughter then receive another design in the post. We received our text message from the North Pole on Christmas day.”

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Posted 3 months ago

“Grandson got the letter and activity pack which were lovely. Just an update..he received the text today and he was really excited about it so thank you.”

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Posted 3 months ago

“When we received our letters to write to Santa with the activity pack, it was perfect. The kids loved it, but when we received the letter back from Santa we didn’t receive on the nice list certificate with the letter which we’ve always received in past years. I’ve done Santa letter direct direct for years, but this year we didn’t receive the nicely certificates which I thought was very disappointing and it was really disappointing to my boys !”

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Posted 3 months ago

“Sadly, Santa's letter has not been delivered to my granddaughter despite it being posted on, I think, the 5th December! We have now had the the last postal delivery before Christmas so, if it should arrive after Christmas, it will be kept for next year! This 'no show' could, of course, be the fault of Royal Mail!”

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Posted 4 months ago

“Ordered four letters two for delivery in ashford kent and two for Southampton. Unfortunately the two for Southampton were not received but after an email advising this duplicates were sent directly and received”

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Posted 4 months ago

“I ordered 2 letters 1 for each of my daughters. One of the letters arrived on the date I requested the second letter I am still waiting for, the second letter is for my younger daughter who still believes in Santa and is now thinking she won’t get any presents either. She is so upset”

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Posted 4 months ago

“With a birthday date on the system and card was sent 2 weeks too early”

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Posted 4 months ago

“I would love to leave a review but no one has received there letter as of yet! Hopefully they receive them before Christmas!”

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Posted 4 months ago

“Have not received yet”

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Posted 4 months ago

“Santa letter was great but the invoice was in the letter with my address on it. So now the child doesn't believe in Santa this is all very disappointing.”

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Posted 4 months ago

Santa Letter Direct is rated 4.6 based on 17,437 reviews