Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,619 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods delivery finally delivered 3 weeks late. Lots of chasing, little compensation other than sorry. Apparently it's OK to sell goods you don't actually have in the country!”

Helpful Report

Posted 1 year ago

Hi Kath, We're very sorry to hear about the delay with your unit. As a retailer we agree, it's very frustrating having to inform customers of delays from manufacturers after we place the order with them, rather than before. When we were informed of the delay we reached out to the manufacturer immediately for an update. Then we contacted you and changed the availability of the listing displayed to reflect an out of stock message. Given how heavily we discount the items ordered and the fact we applied a further discount to your order too, we could not offer anything further as a goodwill gesture unfortunately. We do appreciate the frustration on the delay and apologise again for the inconvenience. Rubberduck Bathrooms Team

Posted 1 year ago

“Due to you sending out the wrong items and your couriers not delivering when stated I had to cancel the order. Still waiting for refund!!”

Helpful Report

Posted 1 year ago

“Great communication and fast delivery”

Helpful Report

Posted 1 year ago

“The packaging for a shower screen wall fixing was superb, the packaging for the very small cover clip was seperate and excessive. Unfortunately the wait for the parts seemed long though it was only 7 days. Luckily i wasn't desperate for the part, I suppose the buying from screwfix/toolstation and others offering next day delivery makes it seem worse.”

Helpful Report

Posted 1 year ago

“Items took a while to be dispatched, longer than advertised. I chased this multiple times via phone, very friendly but was not expediting the shower tray (which was in stock).”

Helpful Report

Posted 1 year ago

“My order came through quickly. The item was well packed and in good condition. Not being able to see the item in a shop is a big disadvantage. Had I been able to do so I would not have made the purchase, I do not like it as much as my old bath panel. Although reflective of the web-site picture, It looks cheap.”

Helpful Report

Posted 1 year ago

Hi Caroline, Thanks for taking the time to leave feedback on the product. This review request was in relation to the service received, rather than the product review, which would be separate. We care about what our customers think however and we're interested in digging a little further with your comments Caroline - We've sold these bath panels for a couple of years now and collected over 150 reviews suggesting they're much better than the MDF or PVC alternatives out there. A member of the customer service team will reach out shortly to see if we can help at all. Thanks again Carolin, we appreciate the feedback! Rubberduck Bathrooms Team

Posted 1 year ago

“Didn't arrive on day stated just when I best needed it!! So much for.. £7...delivery charge 😠”

Helpful Report

Posted 1 year ago

Hi John, Thanks for taking time to leave feedback. Your order was placed after cut off for next day delivery at 2:15pm on the 24th. That being said we still managed to get the item out the door with a dispatch notification going out to you in less than an hour at 3:11pm - Looking at the tracking info provided, your item arrived on the morning of the 26th. While we pay for a next day service with DHL, we cannot guarantee that they will complete the delivery. Which is why we provide ETA's and not guarantees around deliveries. Rubberduck Bathrooms Team

Posted 1 year ago

“Product (multipanel) is brilliant. Price is good. Delivery was not so good. No contact details for either supplier or carrier, so needed Rubberduck to resolve the issue. They went "radio silent" on me, not responding to email or phone calls. Got resolved eventually, but carrier was not impressed.”

Helpful Report

Posted 1 year ago

“Products were good. But delivery was bad, multiple delivery’s. Rang to ask why products weren’t all on the first delivery, didn’t get rung back with a reason or info on when the next delivery was due. Second delivery still didn’t have all products, so I rang up and found out the missing items were damaged. I’m fine with replacements having already been ordered, but I wasn’t kept in the loop”

Helpful Report

Posted 1 year ago

“Communication was good but several items were missing from the order. These were rectified.”

Helpful Report

Posted 1 year ago

“good products but slow refunds. Hpoe that helps”

Helpful Report

Posted 1 year ago

“Two damaged products delivered”

Helpful Report

Posted 1 year ago

“My Order was over 1 Week later than originally confirmed via the Courier and turned up at 4.30pm on Saturday 25th May. I'm not in aposition where I can afford to take thsi long to be delivered and based on the fact that I could have obtained from Wickes or even Amazon would be more inclined to consider them as an easier option as it ended up being more stressful not knowing when or if I was going to revieeve my order!”

Helpful Report

Posted 1 year ago

“Part of the product delivery (shipped in 2 parts I found out) was shipped to the wrong address. Communication could have been better as I had ro chase the delivery date of the second part to ensure it was going to be delivered to the correct address. It did. It could have been stated it was a 2 part order on invoice, it wasn't. Product, the wall cladding I purchased, is very thin and dents easily even from leaning on ..... not ideal.”

Helpful Report

Posted 1 year ago

“We were informed that our shower screen was dispatched a week ago, but it still has not arrived. The company that it has been assigned to (Furdeco) cannot give us a projected delivery date, so we are having to put off our installer, with even more delays. The shower has been unusable for two weeks.”

Rubberduck Bathrooms Ltd 3 star review on 31st March 2024

Helpful Report

Posted 1 year ago

Good morning Kelvin, We're sorry to hear you've been without a shower for a couple of weeks. We can see you ordered a shower enclosure displaying a 3-7 day delivery ETA on Saturday the 23rd. We provided dispatch information and a tracking link for your order on Tuesday the 26th. The tracking link shows the item has been dated for delivery tomorrow on the 3rd, which is 6 working days from placing your order with us and within the ETA displayed. A quick call could have could have been made to confirm any details and avoid any unnecessary confusion with fitting dates. Thanks for buying with us Kelvin, we hope you enjoyed the Easter break. Rubberduck Bathrooms Team

Posted 1 year ago

“Short and fast delivery but not sure if that was a good thing as the 5 litre waterproof compound bucket had been severely damaged and leaked everywhere. Lucky enough there was bubble wrap around otherwise probably would have lost alot more. Didn’t have to time to return as I had a timer booked in and needed to tank asap, so had to suffer it. Everything else I ordered was fine. Would still recommend I was just unfortunate this time round”

Helpful Report

Posted 1 year ago

“Ordered 3 WHITE SPARKLE mega board shower panels when they arrived 2 were the same colour one was much darker, unfortunately it was only noticed when the fitter had fitted them. Rubber duck didn’t want to know so we are now stuck with bad non matching panels. If I had ordered them at different times u could have explained they were from a different batch but I ordered them all together so buyer be very aware!”

Helpful Report

Posted 2 years ago

Good morning Toni, We're very sorry to hear about the issue with your installation. The items purchased are dispatched direct from the manufacturer and it's very rare to see a colour mismatch on panels purchased on a single order. Had we been notified prior to them being installed we would have happily replaced the board. Unfortunately once an item has been installed, we cannot process a replacement with the manufacturer. To help avoid instances such as this we advise all customers to check items for any issue on arrival or shortly thereafter. In terms of the installation, the guides also advise on dry fitting to help with any pattern or colour match from one panel to the next. Again, we're very sorry to hear the finish wasn't what you were looking for Toni. Rubberduck Bathrooms Team

Posted 2 years ago

“Excellent prices and reasonably acceptable delivery times. However, it was only when I had paid for the order that I was informed that the delivery of mega heavy and awkward items would be kerbside only, that I would need to find someone strong and healthy to help both the delivery driver and me, and getting the items into my house was my problem. A pallet with extremely heavy shower base, shower doors etc was left on my driveway. I am 66 and not in the best of health. My son helped me and he has had 2 craniotomies for a brain tumour. Had I known the ludicrous assumption that every purchaser has a couple of big strong men available, I would have shopped elsewhere. I appreciate delivery drivers aren't insured or trained and Rubberduck is not alone in this. So why the hell can't they provide their own trained drivers to get the items inside the purchasers house, if needed? Charge an extra £30 or whatever and take the stress, worry and physical pain out of it for those of us who need it?”

Helpful Report

Posted 2 years ago

Hi Jacqueline, We're sorry you found the delivery service less than desired. We do display full info on how items are delivered to customers across the website pre-sale and in any email sent after purchasing too. We also operate a telephone line, so customers can speak to someone in the office to clarify any details before making a purchase too. If we could offer a UK wide delivery service to our valued customers without pricing us out of a very competitive marketplace, we would have done so many a year ago. As with most things in life however, it really isn't that simple unfortunately. It's great to see the item prices were appreciated and that the goods arrived in due course all without issue. Rubberduck Bathrooms Team

Posted 2 years ago

“Having placed an order for Highlife Bathrooms D shaped Rounded Soft Close Toilet Seat Code: 27620, the fixings showing on the web site are completly different to the seat that arrived. Once you take the seat out of the plastic bag you can not return the seat.”

Helpful Report

Posted 2 years ago

Good morning Derek, We're very sorry to hear the seat isn't what you were looking for. We can see you had emailed in asking about the hinge fixing prior to placing your order in Jan. We replied to say unfortunately we didn't have an image showing the hinge. Instead, we provided the details of the manufacturer, so you could confirm with them directly. That appears to be the last we heard up until reading your review this morning. Toilet seats are of a hygienic nature and, once any protective seal is removed, the manufacturer will not accept the return of the item. We detail this and how to check seats on arrival without removing the seal across every toilet seat listed on our website. Again, we're sorry the seat wasn't what you were looking for Derek. Rubberduck Bathrooms Team