Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 11,443 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 11,443 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with RubberDuck but very unhappy with DPD as I still have not received my parcel !! Abergele Interiors Ltd”

Helpful Report

Posted 1 year ago

Good afternoon Gary, We're very sorry to hear about the delay in receiving your item. Looking at the tracking link provided, we can see the tap was dispatched from us on the morning of the 6th and a delivery attempt was made on Friday the 7th and again on Monday 10th. Both of those attempts appear to have failed as there was no answer at the time. We can see that you have spoken with the customer service team and after a change of delivery address, the tap will be out to you again soon. Sorry again for the Delay Gary! Rubberduck Bathrooms Team

Posted 1 year ago

“Radiator arrived damaged internally (piece of metal knocking around). No checks on condition before sending”

Helpful Report

Posted 1 year ago

Good Morning Graham, We're sorry to hear about the damage to your order. The item purchased is a fast moving product and we very rarely see any issues with customer deliveries. We can assure you that quality control checks do take place otherwise we'd have far more instances of the issue described. The damage received to your item is more likely to happen while in transit to you the customer. We can see that our team looked to resolve the matter immediately and arranged for a replacement to go out ASAP but we can see this was cancelled/refunded shortly after. Again, we're sorry to hear about the damage and any inconvenience caused. Rubberduck Bathrooms Team

Posted 1 year ago

“Item despatched promptly and arrived slightly damaged, but not so it impacts the overall solution (1000mm wide for a 900mm tray so can trim off the damage). Biggest issue was this qualified for zero-rating for VAT and company simply do not have the correct processes in place to provide me with the VAT refund I am entitled to, which is disappointing.”

Helpful Report

Posted 1 year ago

“We waited until our plumber had fitted the units before completing this survey. The product seems to be of good quality, although in the opinion of our fitter the cistern supplied should it fail in the future would not be straightforward to replace such as some on the market. Communications with your sales team were variable. Accepted that some items had to come back into stock, promised delivery week commencing 29th August but did not receive until a week later following some prompting and missed original fitting date. There seemed to be some disconnect between the Sales Team and the warehouse as to what was available and when the order would be sent out (promised 30th August despatch from your premises but when prompted on 1st and 3rd September we were told some items short of delivery). This however was swiftly rectified on 5th September and full delivery was achieved. Units received in good condition, well packed and protected on pallet.”

Helpful Report

Posted 1 year ago

Good Afternoon Mr Bartholomew, We're sorry to hear about the delay on receiving your order. As you mentioned two of your items were out of stock initially and had to be ordered in to our warehouse. When checking and palletising your order for dispatch, the warehouse team found that the WC displayed minor surface scratches. As a result we felt it could not be used to complete your order and had to reorder the WC. To minimise any further delay, we paid extra for a direct delivery on the replacement, so the item could be delivered direct to you. This should have been communicated at the time through a dispatch update and we can see that wasn't the case here. Which as a valued customer we can only apologise for. Again, we're sorry for the delay Mr Bartholomew. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“The delivery was my issue. Driver sent a text to say his lorry was to big to deliver down the council road, that bin men use every week. I had to arrange for Re delivery. Again driver phoned and said he was 30 mins away and was concerned about Lane to where we lived. In the end we arranged to meet at the village green where we put it into our trailer. So although I paid what I thought was an expensive delivery now had my husbands time taken up by collecting. Very timid del drivers. Not impressed.”

Helpful Report

Posted 1 year ago

Good Morning David, We're sorry to hear you've not been too happy with your delivery. The items purchased are large and bulky goods that are distributed directly by the manufacturer using heavy goods vehicles. We can see from your order details that the delivery address was in a remote location with what looks to be a single country lane leading someway down to a farm. We appreciate that your local drivers may be more comfortable navigating the roads they use week in and week out. The delivery driver will not have the benefit of that experience however and must assess each access route on arrival to make sure he can complete the rest of the drops for that day. It's great to see that the driver took the time to contact you to come to another solution instead of returning the items to the local depot. Again, we're sorry you feel the service wasn't what you were expecting. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Had to refuse goods from FedEx with damaged goods. Second time around packaging from FedEx was damaged with a scratch on one of the panels but happy with the rest of the goods and looks great once fitted, I think rubber duck needs to change delivery company 🙄”

Helpful Report

Posted 1 year ago

Good Morning Mel, We're very sorry to hear about the damage received during delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“I ordered 2 items, a radiator and a worktop. The radiator turned up a day later than I had been informed it would, due to Parcelforce not collecting it until the day it was supposed to be delivered. That was a day lost having to wait for the delivery, but as it turned out, the delivery of the worktop took longer than I'd expected. The first worktop sent was completely the wrong one so the driver took it back. He returned the next day with the correct one, but after he'd gone, I realised there were no edging strips. I rang Rubberduck, spoke to Ashley who said he'd get some delivered the next day. The driver arrived for the 3rd day in a row, with the edging strips in a bag and I decided to check them before he left. I'd ordered a grey worktop, the edging strips were black. The driver phoned his manager and I was told that the edging strips were the correct ones for the worktop, I could return them and they would send some grey ones but they couldn't guarantee they would be a match. I'm not normally picky but the black ones didn't match either so I decided to risk it and asked the driver to take them back. A few days later, I received a set of edging strips in the post which are a perfect match for the worktop - so the black ones weren't the right ones after all! Rubberduck don't supply the worktops themselves, they are sent direct from their supplier so it would seem harsh to blame Rubberduck, but given that my order had only consisted of two items and the time it took for it to be delivered correctly has made me very reluctant to order from them again.”

Helpful Report

Posted 1 year ago

Good morning Patricia, We're very sorry to hear about the mix-up with your delivery. Looking across the details, we can see your order was processed on the 1st with a dispatch confirmation and ETA going out for the worktop that same day and another dispatch confirmation and ETA for the radiator being sent over on the 4th. The worktop was initially delivered a day after ordering, on the 2nd, and the replacement worktop arrived on the 3rd. The radiator was signed for on the morning of the 5th. While we appreciate the picking error from the manufacturer of the worktop meant further deliveries needed to be made, all of the above took place within the timescales stated across the website and in the dispatch confirmations provided. Again, we're sorry for the initial mix-up with your worktop. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Delivered my item far to early in the morning so they could not gain access to my unit so took it back now I have to pay another £45 pound to have it to be delivered again”

Helpful Report

Posted 1 year ago

Good Morning, We're sorry to hear you've not been too happy with your delivery time. Looking across the order details, we can see a dispatch confirmation with an ETA was provided for your delivery day. The proof of delivery provided by the supplier shows your order arrived around 8:20 am on that day and then finally left the property at 8:40 am after not being able to deliver the goods. The typical delivery window for couriers operating in the UK is anywhere between 7 am and 6 pm. These days it is common for that window to be a little earlier and later to cover demand too! It's great to see our customer service team has stepped in and arranged a collection for your order instead of you having to pay the re-delivery charge. Thanks for buying with us and we hope to see you again! Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Never received stop end for glass Channel despite emailing which was never acknowledged”

Helpful Report

Posted 1 year ago

Good Morning, We're very sorry to hear about the missing end cap on your order. We've checked this morning and we can't find any communication to say that there was an issue with your delivery. These items are very small and can be easily lost in amongst the packaging at times. As we're aware these small parts can at times go missing, we hold them in stock in our warehouse and are available for immediate dispatch. If you still require the part you can give us a quick call on 01642 913 727 and we'll send them out, no problem at all. Again, we're sorry to hear about your missing end cap. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“The material purchased was excellent and has completed my shower room area fittingly. Unfortunately, the courier service used was inept in the handling of the materials in transit. Two things to note here, I was expecting some damage due to the warnings about damage sent before delivery and the large sticker on the packaging about the same. I contacted Rubber Duck and received a 25% refund as there were several damaged panels. Maybe they should change courier and also improve their packaging?”

Helpful Report

Posted 1 year ago

Good Afternoon Malcolm, We're sorry to hear about the damage received on your order. With regards to the packaging and couriers used, we've trialled multiple options over the 15 years we've been in operation and we've found FedEx offers the most cost-effective service, with minimal service disruption. This service allows us to keep the prices down for all our valued customers. On the rare occasion that things don't go to plan, we send out free-of-charge replacements. In your instance, this wasn't necessary and a 25% refund was offered instead. We do regularly assess the feedback received to improve the service offering however and your comments are very much appreciated. Again, we're sorry you haven't had the normal Rubberduck experience here Malcolm. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Good service ruined by either a shoddy courier or a lack of protective packaging. My backing boards were damage which isn't the end of the world but I would probably try another company if I needed more.”

Helpful Report

Posted 1 year ago

Good Morning David, We're very sorry to hear about the damage to your order. Looking at the order details, we can see your boards were delivered on a tracked FedEx next-day service several weeks ago. We can't see any feedback to suggest any issues with that delivery until reading your review this morning. FedEx and the other couriers we connect to typically operate without any issue. In the rare instances that things don't go to plan, we can claim for any damage received during transit. This allows us to send out any replacements as soon as possible to minimise any delay for our customers. We appreciate the feedback on the delivery service and we're very sorry you haven't had the normal Rubberduck experience this time around. If you did need anything moving forward please give us a call and we'll see what we can do on the price as a gesture of goodwill. Again, we're sorry for any inconvenience David. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“My delivery never arrived so I had to call back and you sent a replacement.”

Helpful Report

Posted 1 year ago

Good Morning Arvind, We're very sorry to hear about the delay in receiving your shower mat. We can see from the details that your order left us on a Royal Mail next day service but did not arrive in the timeframe expected. It's good to see our team acted swiftly and efficiently to get the replacement out to you as soon as we were made aware of the delay. Again, we're sorry for the delay Arvind. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“We received the item just before we went away on holiday when we came back we opened up the parcel and found that 3 of the ceiling strips were cracked ,whether quality control was to blame or delivery I don’t know but not impressed”

Helpful Report

Posted 1 year ago

Good Morning Patricia, We're very sorry to hear about the damage to your delivery. This review is the first we've heard of any issue with your order placed several weeks ago. With regards to quality control, we do offer free of charge replacements on any items that arrive showing signs of damage on arrival. So long as the damage is reported to us within a reasonable time frame. With that in mind, we wouldn't look to send out items that show signs of damage, as it would come at a cost to the business. We do our best to notify all customers pre-sale across the website and again through the order confirmation and dispatch emails sent post-sale too. We do appreciate life can get in the way at times, however. If you want to contact the sales team and we'll do our best to arrange for your replacements at a reduced cost. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“A nice company offering good products at reasonable prices. Only downside is that they do not offer free returns.”

Helpful Report

Posted 1 year ago

Good Morning Milesh, Thanks for the compliments regarding the service and prices across our site! We'd love to be able to offer free returns to all our valued customers. The unfortunate reality is that, if we did, those reasonable prices would increase and become a little less reasonable for everyone that buys through us! Instead, we operate a fully staffed UK-based office for anyone to call through and confirm any details they need before ordering and as a result, we can look to keep the prices down for all customers too. Thanks again Milesh, we hope to see you again soon! Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“I ordered a shower caddy. It arrived the day after ordering but the brackets were missing. The helpful staff contacted me to say they had the brackets and they would post them to me. A week or so later they still haven’t arrived so defeats the object of next day delivery. The item appears fine but I can’t give a full review as it’s still in the box. Different matter ...On this review page the word submit is not spelt correctly...”

Helpful Report

Posted 1 year ago

Good Morning Ray, We're sorry to hear your missing part has not yet arrived. Looking at the order notes, we can see our team had sent out your missing bracket on a next-day service when you first raised the issue. We were under the impression this part had already arrived without issue until reading your review this morning. Apologies for the delay here Ray, our team is already on with chasing up where your bracket is and will be in touch asap. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“sadly one part was missing, however they did replace swiftly.”

Helpful Report

Posted 1 year ago

Good Morning Peter, We're very sorry to hear about the picking error on your order. We can see that a tube of adhesive must have jumped out of the box before our team managed to seal up your parcel! It's great to see the missing tube was sent out on a next-day service as soon as our team was made aware. Apologies again for the inconvenience Peter, we hope to see you again! Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Items arrived when advised. No damage from what could see on arrival although Delivery driver was polite, he did not give me the option to unpack or move items so he could take pallet with him. Leaving me to try and get rid of it with no available vehicle. Items themselves seem to be of reasonable quality at a good price.”

Helpful Report

Posted 1 year ago

Good Morning Nina, We're happy to hear your order arrived quickly without issue. With regards to the pallet delivery service, while some may, most drivers wouldn't typically wait around for customers to remove all items and then take the pallet away with them. To do so would significantly increase the delivery times for all customers. We politely ask if customers can please dispose of the pallets when they're no longer required. Thanks again for the kind words about the service, price points and product quality! Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Was good until we found out they'd forgotten to put the toilet cistern on the order list and when we rang they said we could drive 20miles each way to pick 1 up and they would only charge us £25. Delivery was 1 day early so no-one in to receive”

Helpful Report

Posted 1 year ago

Hi Gary, We’re sorry to hear you’ve been unhappy with the service. Looking at the details from the order, we can see that a toilet cistern was never included in the list of items purchased originally. We completely understand that these things can happen and as you’re a customer of ours, we offered to supply a discounted cistern at £25 to help complete the installation. We can also see that a request was made to expedite the delivery as timelines were running tight. It's good to see that this request was successful. Again, we’re sorry you feel this is not the service you were looking for. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Products I bought are of decent quality. But a lot is damaged. Luckily so far I've been able to cut the damaged out..not finished the job till next week so hoping no more issues”

Helpful Report

Posted 1 year ago

Good Morning Marcus, We're very sorry to hear about the damage received during delivery. As a distance seller, we rely on 3rd parties such as manufacturers and couriers to deliver items to customers within the expected timeframes displayed across our website. At times items can be delayed or damaged due to circumstances beyond our control. We do act as quickly and efficiently as we can in the rare instances things don’t go to plan, however. We appreciate you have made use of the items in this instance but If you have any more issues please do give us a call and we'll do what we can to help. Again, we're sorry for the inconvenience caused Marcus. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“The cistern was good and reasonably priced. It was delivered in a terrible state. As it is a concealed cistern so no one would see it, we used it anyway. We wouldn't have been able to use it if it wasn't concealed.”

Helpful Report

Posted 1 year ago

Good Afternoon Rupert, We're very sorry to hear about the damage received during delivery! We would always look to replace any item that has been damaged in transit, had we been made aware within a reasonable timeframe. Unfortunately, this is the first we've heard of any issue. I understand a member of the customer service team has already tried to reach out to discuss things further but could not get through on the number provided. We'll try again but If you wanted to give us a call at your earliest convenience, we would happily discuss the matter. Again, we're sorry to hear about the damage to your item Rupert. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 11,443 reviews