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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,387 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,387 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Rubberduck Bathrooms Ltd 3 star review on 2nd April 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 26th February 2024

Rubberduck Bathrooms Ltd 5 star review on 30th January 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online sales staff were quick to respond to any technical questions making the install of the Abacus boards relatively simple. However, Rubberduck were let down by thier courier who abandoned delivey on the due date and then made if difficult trying to rearrange it on a day I was at home: despite the courier having apps, contact, and tracking chat lines. The items came directly from Abacus in two boxes; however, only one box was on the manifest. I had to convince the driver to search in his van for a box 1200mm x 600mm containing the boards.. When paying a £25 delivery charge, the issue noted above should not happen, or be resolved with decent communication.”

Posted 7 hours ago

“We added to the order within 30 mins and was promised both items would be delivered together but they came at different times from different deliverers which was a little inconvenient. But, both items delivered when promised and we were kept informed. Well packaged and in good condition.”

Posted 7 hours ago

“Product good, delivery poor. with a next day promise delivery took over 5 days”

Posted 7 hours ago

“Nothing had to return so no return experience. Had some questions about the product but emails got answered pretty quickly. They Reached out to the manufacture for answers and got back to me. No damaged goods.”

Posted 2 weeks ago

“Customer service team has been helpful and processed my refund, would recommend them as a supplier. Contact could be better as they didn’t reply to my emails requesting confirmation of my refund but previously they had been very responsive and helpful.”

Posted 3 weeks ago

Good morning Anthony, We think you may have missed something here - If you check your bank you will find your refund was processed last month. You emailed us requesting an update on the evening of the 25th. We acknowledged your refund with a confirmation email going out to you the very next morning on the 26th of March at 8:27am. We would appreciate it if you would revise your comments in light of the above. Rubberduck Bathrooms Team

Posted 3 weeks ago

“I have rated this a good, the website is easy to order from, the products arrived in good condition. There was an issue arround delivery, I had to call and enquire why it had not arrived after 7 days. The good thing is that a person actually answerd and was very keen to help out. Things do go wrong but in my opinion it is how they are handled when it does go wrong which is important. It was a warehouse issue with the delivery, the person on the phone called them and got straight back to me, Rubberduck then issued a full dispach of the original order a second time and put it on an overnight delivery so as to not hold my installation up. Well done, this sort of response does impress me, thanks.”

Posted 3 weeks ago

“Shower tray and enclosure arrived promptly and with no undue hassle.”

Posted 3 weeks ago

“The company was excellent to deal with as were the 2taps I bought .I would have no hesitation in dealing with them again.”

Posted 1 month ago

“Very quick delivery although it would have been great to have chosen the delivery date also the panels are not in boxes and the only protection is the film covering the face.”

Posted 1 month ago

“Good selection of quality products.”

Posted 1 month ago

“These guys are reliable and helpful. Product was good too. Definitely recommend.”

Posted 1 month ago

“Delightful ordering from Rubberduck, quick, timely delivery and the item was robust”

Posted 1 month ago

“excellent customer service”

Posted 1 month ago

“Decent product at a decent price. Good comms when I had to query contents of what I received. Could have been avoided completely had there been anything close to decent instructions, together with a list of items to be expected.”

Posted 1 month ago

“Good service. Great prices. Quick delivery”

Posted 1 month ago

“Arrived quickly great service”

Posted 1 month ago

“You had to chased I was told someone would call me back they didn't because the boss was on the line so I had to chse again. Otherwise all good.”

Posted 1 month ago

“Goods are competitively priced and the website is easy to use. Also the extra information given about each item/material is very useful especially for the DIYer. The customer service was excellent. Although an item was missing in my delivery, following a phone call (with a human being!) the missing item was delivered that same day. This was greatly appreciated.”

Posted 1 month ago

“Great communication with team and delivering service. Only thing is I now have a whole pallet and a load of wood to get rid of.. other than that great company”

Posted 1 month ago

“I haven’t had my RubberDuck products installed as yet (this is the 2nd product I have ordered - tap and shower) but delivery and customer to date has been great. I hope the product lives up to the service.”

Posted 1 month ago

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Rubberduck Bathrooms Ltd is rated 4.7 based on 11,387 reviews