Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,346 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,346 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Rubberduck Bathrooms Ltd 3 star review on 2nd April 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 26th February 2024

Rubberduck Bathrooms Ltd 5 star review on 30th January 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would genuinely give these guys 0 stars if I could and even that is probably too high. I ordered item with advertised 2-5 day delivery time and heard nothing for 2 weeks until I chased to ask where it was. No proactive updates whatsoever from them and no accountability for my awful customer experience. All topped off with a very condescending (and poorly written) email in response to my later complaint. Product finally arrived 30 working days after the advertised delivery date and is incorrect. Rubbish, rubbish, rubbish.”

Posted 3 days ago

“Purchased my new Carron bath through Rubberduck Bathrooms. When the plumber came to install it, he discovered that one of the legs was missing. I reported it to Rubberduck on Friday. They said that Carron posted it to me on Mon. So far so good, but now it's Wednesday afternoon and I still can't install the bath as the leg hasn't arrived yet. Had to call them multiple times and ask for updates as they wouldn't do so pro-actively. In the end, the person on the other side of the line just shouted at me and hung up on me. Not the service one would expect for a £650 purchase. Now I have to buy a new installation kit being more than £50 out of pocket. Stay away.”

Posted 1 week ago

Good morning Mr Pecker, Sorry you feel the service could be improved. We can see you contacted us about the missing bath leg on Friday afternoon. We contacted the manufacturer immediately to arrange for the missing part to be delivered. This was followed up after the weekend and the part was dispatched on the Monday with an email from them to us to confirm dispatch. On Tuesday you requested tracking information and again we contacted the manufacturer immediately requesting any tracking info. As we discussed, the service used was not a tracked service but we confirmed the item was in transit to you and should arrive shortly. We appreciate the frustration for the missing item however we and the supplier acted as quickly as possible to remedy any issue once it was raised. Rubberduck Bathrooms Team

Posted 1 week ago

“Nothing had to return so no return experience. Had some questions about the product but emails got answered pretty quickly. They Reached out to the manufacture for answers and got back to me. No damaged goods.”

Posted 1 week ago

“2 items we ordered and 2 came faulty. One at the begginubg hasn't been dispatched, they send after reminder. Wouldn't recommend.”

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Posted 1 week ago

Good morning Piotr, We're very sorry to hear about the issue with your order. We can see you reported an issue with a waste purchased late afternoon of the 4th, with a replacement being dispatched the very next morning at 9:56am using a tracked next day service. Just yesterday on the 8th, we received another email in the afternoon to let us know of a blemish in the finish of the tap purchased. There was an email exchange with all details being finalised at 17:09pm yesterday. We appreciate the frustration with dealing with matters of this nature but we do need a little time to resolve any issue raised to us. Please keep an eye out for your dispatch confirmation email and tracking link for your replacement. Rubberduck Bathrooms Team

Posted 1 week ago

“Very good customer service, even though they had to replace a damaged raiditor after delivery.”

Posted 1 week ago

“fast easy transaction, delivered on time A+”

Posted 1 week ago

“Everything arrived on time good service and best prices .”

Posted 1 week ago

“Very helpful when ever I rang to get information or inquire after a delivery.”

Posted 1 week ago

“Guys, thank you very much for your help for my parts for my shower. Arrived on time thank you.”

Posted 1 week ago

“Very pleased with the service, helpful on the phone when ordering, delivery turned up when i should and they replace a defective item straight away. Will use again in the future.”

Posted 1 week ago

“Customer service team has been helpful and processed my refund, would recommend them as a supplier. Contact could be better as they didn’t reply to my emails requesting confirmation of my refund but previously they had been very responsive and helpful.”

Posted 1 week ago

Good morning Anthony, We think you may have missed something here - If you check your bank you will find your refund was processed last month. You emailed us requesting an update on the evening of the 25th. We acknowledged your refund with a confirmation email going out to you the very next morning on the 26th of March at 8:27am. We would appreciate it if you would revise your comments in light of the above. Rubberduck Bathrooms Team

Posted 1 week ago

“I have rated this a good, the website is easy to order from, the products arrived in good condition. There was an issue arround delivery, I had to call and enquire why it had not arrived after 7 days. The good thing is that a person actually answerd and was very keen to help out. Things do go wrong but in my opinion it is how they are handled when it does go wrong which is important. It was a warehouse issue with the delivery, the person on the phone called them and got straight back to me, Rubberduck then issued a full dispach of the original order a second time and put it on an overnight delivery so as to not hold my installation up. Well done, this sort of response does impress me, thanks.”

Posted 2 weeks ago

“Great product and service”

Posted 2 weeks ago

“Fault with the tap I bought and they refused to give me a refund”

Posted 2 weeks ago

Good afternoon Cindy, We're very sorry to hear about the issue with your order. Looking back we can see you filed a claim for damage to a wall mounted tap purchased. You chose to install another tap which you had to hand instead and requested a refund. As is standard for matters of this nature, we requested images of the damage. So that we could assess the tap, look to arrange a collection and refund your order. Unfortunately that request was not met, meaning we could not progress any further with your claim. We understand the frustration with having to deal with situations like this and would happily revisit things if you could provide the images requested. We're sorry again for any inconvenience Cindy. Rubberduck Bathrooms Team

Posted 2 weeks ago

“Very helpful and friendly service. Thanks.”

Posted 2 weeks ago

“Easy to order online. Good discount. Reasonably priced. Good quality product. Speedy delivery.”

Posted 2 weeks ago

“A problem with our order was found at delivery. This was reported, and was dealt with immediately. I would use them again.”

Posted 2 weeks ago

“Shower tray and enclosure arrived promptly and with no undue hassle.”

Posted 2 weeks ago

“It's often I know what I want but sometimes, I can't describe it or give product details. Its never a problem for the lads on the phone to help me out what I may consider a memory loss. Prices, communication & a quick turn around is what keeps me coming back. Thanks again.”

Posted 2 weeks ago

“Five star and usual. Well done guys!”

Posted 2 weeks ago

«
1
2
3
4
5
»

Rubberduck Bathrooms Ltd is rated 4.7 based on 11,346 reviews