Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,106 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for the order, only to be told that they didnt deliver to the isle of wight. Would have been nice to know before I placed the order and was charged for delivery.”

Rubberduck Bathrooms Ltd 3 star review on 21st April 2023

Helpful Report

Posted 2 years ago

Good morning Simon, We're sorry to hear you're unhappy with the delivery service. We do actually state that all deliveries are to mainland UK only on the product page itself and we detail the same point across the FAQs and on our Shipping Info page too. Which is typical for most mainland based retailers. We also operate a customer service line right here in the Rubberduck office Mon-Sat 9-5pm for any customers that need to contact us before placing an order. If you need anything moving forward just give us a call! Rubberduck Bathrooms Team

Posted 2 years ago

“Some of the ceiling cladding was damaged or poorly finished which we could not see on delivery. There was a long delay from order to delivery. I suppose you have to put up with this for a low price.”

Helpful Report

Posted 2 years ago

Good morning David, We're very sorry to hear you've not been satisfied with your order. Looking at the tracking links provided, we can see the order was placed on the evening of the 12th, dispatched using a tracked next day service on the 13th and looked to have arrived the very next day. We can see from the email chain between yourself and Ashley, that there was an outstanding item from that drop as DHL split the delivery due to vehicle space. That outstanding item was delivered the on the 15th. If you we're unhappy with the product or you have received a defective panel, we could have replaced your items free of charge or refunded your order if that was your choice. We just need to be informed that's all. Again, we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 2 years ago

“Bath panel arrived well packed however there was some damage to the edge due to crushing strap marks, fortunately I was able to hide this under the edge of the bath, the panel is a great fit, only marred by the slight damage. Would it not be good to pre-check these items prior to delivery.”

Helpful Report

Posted 2 years ago

Good morning Sandy, We're very sorry to hear about the issues with damage on delivery. These items use heavy cardboard protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products sent out by the manufacturer. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we have passed over your comments to the warehouse team to see if we can do more to protect items from courier damage. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“The product was good, however the price was far to high the only reason I bought the item was I needed it now. If I had time I would have shop around for a cheaper site most items here are over priced compared to the market”

Rubberduck Bathrooms Ltd 3 star review on 13th March 2023

Helpful Report

Posted 2 years ago

Good morning Ben, We're sorry you feel the price of a tube of colour matched silicone was a little too high for you. We respectfully disagree with your comments however. We regularly check prices online to ensure we are competitive. The item in question retails at around £36 and we currently have the item listed at £26.60. If you look at the attached image, you can see what other retailers are listing the item as, with the second price showing price with delivery included. B&Q also have it at £29 but are not shown in the image. As you can quite clearly see, we are one of the cheapest online, as we are for the majority of our products. It's great to see that our small team managed to get the item out to you on a tracked next day service the Monday after picking up your order late Sat evening. Rubberduck Bathrooms Team

Posted 2 years ago

“Ceiling panels, one pack of 5 panels and 2 were broken”

Helpful Report

Posted 2 years ago

Good morning James, We're very sorry to hear about the damage to your panels. Typically we rarely see damages reported on the products sent out by the manufacturers we connect to. We are aware however that during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we have passed over your comments to the manufacturer. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Product spot on, but unfortunately the third party delivery cost me a day and a half of waiting around for delivery so I ended up losing out on the best part of £500 quid of work! However, rubber duck staff extremely helpful and in the past this has never been a problem. Thanks again Dan”

Helpful Report

Posted 2 years ago

Good morning Dan, We're very sorry to hear about the issues with damage on delivery. Typically we rarely see damages reported on the products sent out by the manufacturers we connect to. We are aware however that during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we have passed over your comments to the manufacturer. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“The ordering process was straightforward. Delivery was rapid. The only issue I have is that you are expected to check all the goods within 24 hours of delivery. This is simply not possible in a commercial setting. Some of the ends of the ceiling panels are damaged. Ok, we can trim them or cover with an end strip, but still, I'd expect them to arrive undamaged if packaging was sufficient.”

Helpful Report

Posted 2 years ago

Good morning, We're very sorry to hear about the issues faced with your delivery. We bring these items in to us and apply extra packing in the way of heavy cardboard edge protection and plastic wrap to ensure that extra protection remains in place during transit. We have a very high success rate on all items sent from our team. The damage reporting window offered by most couriers limits what we can do on that front. We do listen and learn from customer feedback and we use extra packaging during periods of high demand. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“I was very very disappointed the Loo was not included In my purchase I only discovered this on product arrival I think you web site should make it a little more clear Could some one please contact me”

Rubberduck Bathrooms Ltd 3 star review on 12th February 2023

Helpful Report

Posted 2 years ago

Good morning Martin, We're sorry to hear you were left a little disappointed with your order. The item purchased was a furniture pack with several options on toilet pan/seat, basin orientation, colour etc. This allows customers to build the unit to their desired specification. When building your unit it would appear you had selected 'Not Required' from the drop down menu on those parts. It's great to see the team were on hand to assist and another order was placed with the pan and seat going out to you asap. If you need anything else at all you know where we are! Rubberduck Bathrooms Team

Posted 2 years ago

“i wanted to change my order which got completed eventually however they did not call back when they said they would and did not read the email they asked me to send them? when the goods arrived one of the five sheets of shower boards was damaged.”

Helpful Report

Posted 2 years ago

Hi Shawn, We're very sorry to hear about the issues with damage on delivery. These items use heavy cardboard protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products sent out by the manufacturer. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we have passed over your comments to the manufacturer. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Pleasant to deal with, got my address wrong, item took much longer to arrive than they said it would. Some, but not all of that done to mail strike.”

Helpful Report

Posted 2 years ago

Good afternoon Alan, We're very sorry to hear about the delay in receiving your item. We can see from the order details that the press panel left us on a next-day service a few days after placing the order. We do our best to make sure orders are delivered ASAP without issue but we're aware that mistakes can happen during the busier periods, however. We hope that Customers can see we act as fast and efficiently as we can in the rare instances things don't go to plan. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Very quick delivery”

Helpful Report

Posted 2 years ago

“Packaging very good, a couple of mishaps on the backs probably during transit . Disappointed that boards packed in the factory were already damaged, it was fortunate that I needed to trim the length , a previous job every board perfect and I needed the full length”

Helpful Report

Posted 2 years ago

Good morning Paul, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Still waiting for a delivery I ran out so had to order more it looks like the bathroom won’t be finished this side of Xmas”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for taking the time to leave a review! Looking across our system, it would appear that the second order you are referring to was never actually completed. We can see a member of the customer service team has called you this afternoon. We understand that you will be completing your order this evening to be dispatched on a next day service once payment has been confirmed. We find that customers often bounce back and forth checking prices online before completing their order with us. We do try to speak with all customers that have open or failed orders but we may miss a few. Thanks for buying with us Andrew! Rubberduck Bathrooms Team

Posted 2 years ago

“Ordered item online found that really easy my delivery turned into a nightmare delivery was a day later than agreed due to a agency delivery driver that was not that good but nevertheless got it in the end”

Helpful Report

Posted 2 years ago

Good Afternoon Graham, We're sorry to hear you feel the service could be improved. We can see the order was placed on the 1st. A dispatch confirmation and an initial ETA of the 6th was provided the very next day. Despite being delayed, the item arrived within 4 full working days of placing the order. Your item carries a lead time of 2-5 working days. We annotate in all emails sent after purchasing, that orders placed during what is the busiest period of the year for online sales may be delayed somewhat but you can always call to confirm. If ever anyone needs to confirm anything regarding a delivery or ETA, you can always give us a call to discuss things. Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered some silicone, within the timeframe for a next day delivery. It didn’t arrive until 5.30pm 2 days later, which was very disappointing as I’d chosen rubberduck bathrooms to buy it from based on their promise of delivery timescales.”

Helpful Report

Posted 2 years ago

Good Morning Debbie, We're sorry to hear about the slight delay on receiving your tube of silicone. We can see your order was placed 10 minutes before the cut off for that day. The delivery windows we display across the website are best estimates. During the peak periods such as the current Black Friday sales, deliveries may slip over a day. We do annotate this across the website and in all emails sent post purchase to help manage expectation. Thanks for buying with us. Rubberduck Bathrooms Team

Posted 2 years ago

“Website good but took a week to dispatch 6 tile backer boards. On arrival they cardboard packaging was severely damaged and one board of six was unusable”

Helpful Report

Posted 2 years ago

Hi David, We're very sorry to hear about the damage to your delivery. We can see that your order was placed on the morning of the 2nd and a dispatch notification was sent over on the morning of the 5th. Tracking links were provided so you could monitor the item in transit with an ETA contained in that link also. The item carries a 2-5 working day lead time and was delivered within those timescales. That doesn't excuse the issues relating to damage however and we can only apologise for the inconvenience here. Again, we're sorry you've not had the normal Rubberduck experience David. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“We ordered plywood backing wetwall, but MDF backing was delivered. When queried I was told that the plywood was coming from Russia so no plywood backing. The website should reflect the fact that there was no plywood backing and if it had I would not have ordered the wetwall in the first place. I had tradesmen waiting for the wetwall and it was delivered the next day after I was told it should have been the day before by Rubber Duck.”

Helpful Report

Posted 2 years ago

Good Afternoon Bill, We fully understand your frustration and we're very sorry for any confusion here. The panels purchased originally were exterior grade MDF panels. The product description and specs alongside do mention that the panel core is optional. That being said, when you purchased your panels, the only option available at the time was exterior grade MDF. As you rightly mentioned, the plywood used to create the panels was sourced from Russia. In light of recent events, this obviously needed to change and the manufacturer reverted to using MDF alone. Recent developments meant that the manufacturer could source a suitable ply alternative from another source and we have since brought those options back on our website. Again, we apologise for any confusion caused here. Rubberduck Bathrooms Team

Posted 2 years ago

“It was my first order. The company was recommended by two of my plumbers but I received the wrong taps and it was only noticed after they were installed. However, the client wants us to install what he originally ordered and that will cost us more than £80.00.”

Helpful Report

Posted 2 years ago

Good Afternoon Antonio, We're very sorry to hear about the picking error on your order. Looking at the details we can see that your tap was ordered and dispatched on the same day. However due to a picking error our side you were sent the non swivel version of the same tap. We can only apologise for that mistake made on our part. While we can't accept the return of an item that has already been fitted, we can of course look to help you out of the situation with your customer. A member of the team will be in touch this afternoon to see if we can help any further. Rubberduck Bathrooms Team

Posted 2 years ago

“The product is excellent, whilst your advice is good with regards to checking for damage,which I attempted by unwrapping the packaging, all three panels and their edges looked perfect. However when I totally unpacked the panels the bottom edge of every one had a sizable chip out of it one even reaching past the tongue. It is obvious that at some stage during the transportation the panels where dropped on their edge onto something raised. Fortunately I was able to cover the damage of one panel behind the corner trim, the second panel behind the toilet cistern however was unable to do anything about the third. The couriers need to be more responsible. The panels were well packed so must have been quite a bang to cause the damage. Otherwise service was very good. Kind Regards Uwe Gramann”

Helpful Report

Posted 2 years ago

Hi Uwe, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Happy with RubberDuck but very unhappy with DPD as I still have not received my parcel !! Abergele Interiors Ltd”

Helpful Report

Posted 2 years ago

Good afternoon Gary, We're very sorry to hear about the delay in receiving your item. Looking at the tracking link provided, we can see the tap was dispatched from us on the morning of the 6th and a delivery attempt was made on Friday the 7th and again on Monday 10th. Both of those attempts appear to have failed as there was no answer at the time. We can see that you have spoken with the customer service team and after a change of delivery address, the tap will be out to you again soon. Sorry again for the Delay Gary! Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,106 reviews