Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,076 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 4 star review on 7th August 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong instruction leaflet. I ordered Scudo York Traditional Dual Head Thermostatic Shower Valve (Code: SHOWER006) Instructions were for a generic, bar mixer. Very different from a Scudo York. Typical of a lazy Chinese manufacturer (and complacent British distributor)”

Helpful Report

Posted 8 hours ago

Good Morning Dilly, We're very sorry to hear about the instructions provided. The shower unit itself arrives in to us in a sealed box and (I'm sure you would agree) it would not be feasible for us to open every single unit to check the instructions prior to dispatching. If the wrong instructions were provided, we could have contacted the manufacturer and had the correct instructions sent over. We operate a customer service line Mon - Sat for all customers who need to clarify any details. We can see you placed your order over the weekend - it was dispatched using a tracked, next day service first thing Monday and was delivered Tuesday morning without issue, which is great to see and exactly what we aim for. If you require anything further by all means do let us know. Rubberduck Bathrooms Team

Posted 4 hours ago

“Second order that has passed the latest estimated delivery date with no delivery update given. Has to chase both times to find out what’s happening with my order. I appreciate this is probably due to supplier delays but since this has happened twice now I would seriously question any of the estimated delivery times on their website.”

Helpful Report

Posted 19 hours ago

“Everything was great apart from the delivery. The website, price, communication, availability were fine. However, all of the boxes, on two separate deliveries, were seriously beaten up. Every one of the boxes were crumpled and broken in places. For the two niches, I was very surprised that they were not deformed, because the damage on the box was extensive. The wetroom former was broken, but I did not realise this initially on delivery, and I've decided to repair it rather than wait for any kind of replacement. I mentioned to the driver that the boxes were in poor shape, but he didn't seem to think it was an issue. All of the packages (not mine) were loose and haphazard in the van, so the driver struggled to get anything without stepping on them.”

Helpful Report

Posted 3 weeks ago

Good Afternoon Paddy, We’re really pleased to hear you were happy with the website, pricing, and communication but we’re genuinely sorry to learn about the condition your deliveries arrived in. The items you received were dispatched directly by the manufacturer using their own chosen courier, and unfortunately, we have no control over how their deliveries are handled. That said, the condition you’ve described is certainly not the level of care we’d expect, and we’ll be passing this feedback directly to the supplier to address with their courier partner. If you ever receive a damaged item, even after signing for it, we always encourage customers to let us know as soon as possible so we can help arrange a replacement or appropriate resolution. Thanks again for your comments, it really helps us to improve both our service and that of our suppliers. Rubberduck Bathrooms Team

Posted 3 weeks ago

“It's complicated! The showerproof wall panels I bought became a problem, largely as a result of the supplier using a courier service that I felt were unable to deliver the panels professionally!”

Helpful Report

Posted 3 weeks ago

Hi Steven, Thank you for your review - we’re sorry to hear you experienced issues with the delivery of your panels. These items are dispatched directly by the manufacturer using their chosen courier service. While we appreciate all feedback, unfortunately we have no control over the courier they select for these particular deliveries. That said, we completely understand how frustrating it can be when goods aren't handled as expected, and we're always happy to pass feedback along to the relevant supplier to help improve future service. If there's anything further we can assist with, please don't hesitate to get in touch. Rubberduck Bathrooms Team

Posted 3 weeks ago

“I ordered a base unit that arrived damaged. Partial refund supplied.”

Helpful Report

Posted 3 weeks ago

Good Afternoon James, We're very sorry to hear about the damage to your unit. We do think there must have been a miscommunication however James, we responded to your email from Thursday first thing Friday morning. We responded again on that chain shortly after to say once the requested info comes in to us we can arrange for a replacement. We have yet to receive the information requested in that first email response (sent Friday, July 11, 2025 09:28). Once you come back to us with that info, we can further your claim with the manufacturer/courier and have a replacement sent out as soon as possible. Rubberduck Bathrooms Team

Posted 3 weeks ago

“The products are great and communication prompt. Delivery careful and well communicated. One of our items wasn’t in stock (which we were unaware of at purchase) so there was a delay in dispatch. This was a problem with bathroom fitters booked and I had to chase for a delivery date several times. However communication was always prompt and with an apology.”

Helpful Report

Posted 4 weeks ago

Hi Guerrino, Thanks so much for your kind words, we're really pleased to hear you were happy with the products, communication, and careful delivery. We're very sorry for the delay you experienced with one of the items. Unfortunately, this was due to a delay on the manufacturer’s side, which wasn’t made aware at the time of your order. We completely understand how difficult that can be, especially when coordinating with bathroom fitters, and we really appreciate your patience. We're glad our team could keep communication clear and responsive throughout, and if we can assist with anything else going forward, we’re always here to help. Rubberduck Bathrooms Team

Posted 4 weeks ago

“Friendly phone service and costly but fast delivery. Product not as great as anticipated and slightly missleading. Id not rule out using Rubberduck again but id try to shop local.”

Helpful Report

Posted 1 month ago

Good Morning Mark, Thanks for your honest feedback. We’re pleased to hear you found our team friendly and that delivery was prompt, though we're sorry to hear the product didn’t quite meet your expectations. We do ensure all product information on our website is both up to date and accurate at the time of ordering. The feedback received on this product over the years has been 5 stars up until this review came in. That said, if a ceiling coving trim you received was defective in any way, we would have been more than happy to arrange a replacement had it been reported to us. We appreciate your comments and would love the chance to assist should you choose to order from us again in the future. Rubberduck Bathrooms Team

Posted 4 weeks ago

“Good products and price, let down by slow/ delayed delivery.”

Helpful Report

Posted 1 month ago

Hi David, Thanks for your feedback, we’re really glad to hear you were happy with the products and pricing. We’re sorry to hear that the delivery didn’t meet expectations on this occasion. We always aim to get orders out as quickly as possible and appreciate your patience. We can see that the enclosure took a little longer than expected to arrive from the manufacturer, which again we can only apologise for. If there’s anything we can help with going forward, please don’t hesitate to get in touch and we'll do our best to impress next time around! Rubberduck Bathrooms Team

Posted 1 month ago

“I had one bath panel before (2years) and was total different that what I get last week.The previous one was 480mm high and the last one was 400mm high.I didn’t know you do more sizes regarding the height. I just ordered by length (1700)also one of the corners was damaged I was lucky because I suppose to cut it to fit it,plinth little bit cracked,I repaired (brand new).Not very happy.”

Helpful Report

Posted 1 month ago

Hi Doru, We're sorry to hear about the damage to your panel. You placed your order at 10pm, it was dispatched at 8:42am using a tracked next working day service the following morning and then arrived the next working day. If an item is damaged in transit, we can only apologise and look to replace the item as soon as possible. If we are not informed then we can't help resolve the matter. You placed your previous order in Oct 2022 for a different sized panel - product specs can change from time to time and we reflect those changes on the product page in the specs and the video showing the item too. For any customers looking to clarify any details, we also operate a telephone line with several people more than happy to help. Apologies again for the damage received to your panel. Rubberduck Bathrooms Team

Posted 1 month ago

“Service from Rubber Duck was easy and professional. However Delivery came directly from Abacus and that was truly shambolic.”

Helpful Report

Posted 1 month ago

Thank you for your feedback - we’re glad to hear you found our service easy and professional. We’re really sorry to hear that your delivery experience didn’t meet the same level. While the delivery was handled directly by Abacus, we take full responsibility for the experience as part of your overall order. We’re already in touch with our partners to help ensure this doesn’t happen again. If there’s anything we can do to make things right or assist further, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 1 month ago

“Item was delivered quickly and seemed well packaged. The panel, however, has several obvious scratches on it which is very disappointing. These must have been on the panel prior to packaging and should have been noticed.”

Helpful Report

Posted 1 month ago

Hi Mr Farajallah, Thank you for your feedback. We're glad to hear the item arrived quickly and was well packaged. We're very sorry to hear about the scratches on the panel. The items arrive pre-packaged by the manufacturer, so unfortunately we don't see them before they ship out. That said, we completely understand your disappointment and agree this should not have been missed by them. We’ll be sharing your feedback with the manufacturer to help prevent this in the future. Rubberduck Bathrooms Team

Posted 1 month ago

“Multiple orders for various stuff, all shipped and delivered quickly, but half of it had damage or poor packaging. Half of the boards needed replacing, packs of screws damaged and scattered in the box, tanking membrane leaking inside its bubble wrap. Service is great and was quickly replaced but i wonder how this keeps happening and how they are not looking at improving delivery quality.”

Helpful Report

Posted 1 month ago

Hi Sam, Thank you for your honest and detailed feedback. We're pleased to hear your orders arrived quickly and that our customer service team was able to assist you promptly with replacements. That said, we're very sorry to hear about the issues with damaged items and poor packaging. We can see you initial order contained items pre-packaged and dispatched directly from the manufacturer, which means we don’t have the opportunity to inspect them beforehand. The replacements offered were dispatched directly by our warehouse team. We regularly review delivery partners and feedback any issues we can't resolve to the manufacturers for them to consider. Unfortunately there are no perfect solutions out there but we are always looking to improve. Thanks again for your comments on the service provided. Rubberduck Bathrooms Team

Posted 1 month ago

“Decent product but arrived 1 day late which caused me a lot of problems. The issue could have been DHL.”

Helpful Report

Posted 1 month ago

Hi Philip, Thank you for your feedback. We're glad to hear you were happy with the product itself, but we're very sorry to hear it arrived a day late and caused issues for you. We understand how frustrating that can be, especially when you're on a tight schedule. While the delay may have been due to DHL, we’ll certainly pass this on to them and continue working to improve delivery reliability. We appreciate you taking the time to share your experience. Rubberduck Bathrooms Team

Posted 1 month ago

“Ordered two items both arrived in good time .i had to return one item and am stull waiting for a refund after two weeks ! Items spot on though .”

Helpful Report

Posted 1 month ago

Hi Dave, Thank you for your order and for your feedback. We're pleased to hear the items arrived promptly and that you were happy with them. We're really sorry to hear there’s been a delay with your refund - looking at your order details, we can see the return was checked in by the warehouse on the 7th, which is a little less than 2 weeks but still a longer than we'd expect to process a refund. We’d be happy to look into this and get it sorted for you as soon as possible. Rubberduck Bathrooms Team

Posted 1 month ago

“Unfortunately the cabinet was badly , However it was not their fault, I would say it was the suppliers at fault , Rubber duck responded quick to our complaint, arranged collection within a few days , waiting for refund,”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're really sorry to hear the cabinet arrived in poor condition. While the damage may have been down to the supplier, we know how disappointing that can be. We’re glad we could respond quickly and get the collection sorted for you without too much delay. Hopefully, the refund process was just as smooth. Thanks again for your patience and understanding, if there's anything else we can help with in the meantime, just let us know.

Posted 2 months ago

“Three attempts at delivery, first one damaged product, second order incomplete, third one delivered on wrong date. But we got there in the end and the product is good.”

Helpful Report

Posted 2 months ago

Thank you for your honest feedback. We're really sorry for the issues with your delivery! Three attempts is far from the smooth experience we aim for. We completely understand how frustrating that must have been and appreciate your patience along the way. We’re glad to hear the product has lived up to expectations in the end, and we hope the bathroom refit goes well. If you need anything else or have any questions, we're always here to help. Rubberduck Bathrooms Team

Posted 2 months ago

“Delivery was good, product ok. Technical support very poor. I phoned twice and was told someone would contact me back which didn’t happen.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave a review. We're pleased to hear the delivery went smoothly and that the product met your expectations! We're really sorry to hear about your experience with our technical support however. That’s certainly not the level of service we aim to provide. We completely understand your disappointment. We’re currently reviewing what went wrong here to make sure it doesn’t happen again. Rubberduck Bathrooms Team

Posted 2 months ago

“Good price but slow delivery. Didn't arrive on promised day: I had to phone to be told there was a week's delay. Shower base was faulty, but replaced without argument in 4 days”

Helpful Report

Posted 3 months ago

“Item arrived in damaged box, on opening the item was coated in dust/dirt, after cleaning the item several of the corners were damaged. It didn’t seem like any care had been taken with the item.”

Rubberduck Bathrooms Ltd 3 star review on 14th April 2025

Helpful Report

Posted 3 months ago

Good Morning Kirsty, We're very sorry to hear about the issue with your order. We understand items can pick up a little dust when on their journey through manufacturing and eventually to the doors of our valued customers. To help counter any issues with dust, dirt or damage in transit we look to use appropriate package protection with fragile marking and reputable couriers to transport the goods. In the event any items arrive damaged, all customers have to do is notify us within a reasonable time frame with images of the damage and we can have them replaced by the manufacturer as soon as reasonably possible. We're sorry again to hear of the issue with your delivery Kirsty. Rubberduck Bathrooms Team

Posted 3 months ago

“Item arrived quick only down side is that you only have a standard delivery charge which for what I ordered was nearly as much as the item it's self. Would order from you again but definitely not if it was only a single item.”

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Posted 4 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,076 reviews