Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,619 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed in March 2025 and informed it will take 3-4 weeks to arrive from Italy. As it was a non urgent robe hanging hook I thought I’ll be kept informed about the progress but there was no further communication. I called them last week nearly a year later to ask for the £100+ refund. Was informed that the product was in stock and will be dispatched by courier ASAP and it duly arrived 2 days later. So mixed feelings and think they should’ve done better.”

Helpful Report

Posted 1 week ago

“Order came quickly. Unfortunately the packaging was badly damaged and a large panel was badly marked. However support ordered another panel as a repalcement which will hopefully arrive soon.”

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Posted 2 months ago

“Not enough communication from emails or on phone. Better updates along the process would instil confidence in returning to purchase.”

Helpful Report

Posted 2 months ago

Hi, Thanks for your feedback we really appreciate you taking the time to share it. We’re sorry to hear you felt the communication throughout your order could have been better. We understand how important regular updates are, and your comments are helpful as we continue improving how we keep customers informed at each stage of the process. We’ll be reviewing our communication flow to make sure future orders feel clearer and more reassuring from start to finish. Rubberduck Bathrooms Team 🛁

Posted 2 months ago

“Not at all as I expected it to happen! I decided to use one supplier for my bathroom refurbishment to simplify the delivery process and minimise the number of deliveries which I would hve to be home for. How wrong I was! Apart from one small item which did arrive from Rubberduck the rest are all coming separately from the various suppliers meaning that I may as well have ordered them all separately in the first place.”

Helpful Report

Posted 2 months ago

Good Morning David, Thanks for taking time to leave a review. Ordering from a single supplier will help to save on delivery costs - you effectively pay one delivery fee for several delivery services. We do display full info on how items are delivered within the delivery FAQs section, so customers can make an informed decision before committing to an order. If customers wish to consolidate their delivery, we can look to arrange a pallet delivery on request - which is reflected on that page. If ever you needed to clarify anything about an order you can give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team 🛁

Posted 2 months ago

“Ordered bath screen dpd didn’t deliver emailed rubber duck as needed a replacement but no reply so had to get elsewhere as needed Good job i tracked package as I’d still be waiting for it Not rubber ducks fault but rang a few times to sort out NO ANSWER”

Helpful Report

Posted 2 months ago

Hi Paul, Thanks for your feedback, and we’re sorry to hear you were frustrated by the delivery. Just to clarify, your email was sent to us at 07:50am and we replied at 08:39am, which was actually 20 minutes before our office was due to open. We’re sorry if this wasn’t seen in time, but we did respond as quickly as possible to try and assist you. We agree the failed delivery from DPD was disappointing - we processed your refund the very next morning to avoid any further frustration. All of which was communicated VIA email. Thanks again for sharing your experience. Rubberduck Bathrooms Team 🛁

Posted 2 months ago

“One of few suppliers to stock the item I was looking for (swivel basin tap). Ordering process was easy, fast delivery of item and so far, seems like good quality. My only grumble is that Rubberduck claim to offer a price guarantee - I did find the item slightly cheaper elsewhere so contacted them but so far they appear to have ignored my request.”

Helpful Report

Posted 3 months ago

Good morning Sharon, Thanks for your feedback, and we’re really pleased to hear you found the swivel basin tap you were looking for, with an easy ordering process and quick delivery. It’s great to know you’re happy with the quality too. We completely understand your frustration regarding the price match query. We haven’t ignored your email, we’ve just been a little busier than usual. We can see the team responded last week, and we appreciate your patience while we got back to you. Thanks again for your order and for taking the time to share your experience. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“Good delivery but product doesnt look the same as advertised. It has more of a red finish which is not like the image.”

Helpful Report

Posted 3 months ago

Good Morning Mark, Thanks for your feedback, and we’re glad to hear delivery went smoothly. We’re sorry to hear the finish wasn’t quite what you expected. We use a mix of close-up and lifestyle images provided by the manufacturer to show each product as accurately as possible, but there can sometimes be slight variations in shade when viewed on different screens. For this reason, we always recommend ordering a sample first to make sure the colour and finish are exactly what you’re looking for. We do appreciate you taking the time to share your experience, as it helps us improve how we present products online. Rubberduck Bathrooms Team 🛁

Posted 3 months ago

“There was an issue with the delivery and what I thought a simple resolution wasnt possible (no attempt to make it possible TBH). Minor thing, but important in customer services, the colleague at RDB didnt know the law but thats a seperate matter. Anyway the delivery issue was nothing I couldnt resolve myself after calling a few favours in. Once delivered the items were fantastic and at the best overall cost from other retailers.”

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Posted 4 months ago

Hi Stuart, Thanks for your feedback, and we’re really pleased to hear you were happy with the products once they arrived and found them great value. Regarding the delivery issue, the order had already been dispatched when we received your request to change the destination. As the delivery was booked with a third-party courier for a specific time and location by yourself, we weren’t able to alter the address at that stage. We understand this was frustrating, and we’re sorry it felt like more couldn’t be done to help at the time. We appreciate your understanding and are glad everything worked out in the end. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“Products is very good but delivery and information has a lot to be improved”

Helpful Report

Posted 4 months ago

Hi Anna, Thanks so much for your feedback. We’re really glad to hear you’re happy with the products, but sorry the delivery and communication could have been better. As these items are distributed directly by the manufacturer, we’ll be passing your comments on to them to help improve the experience for future orders. We really appreciate you taking the time to let us know. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“Generally I find their prices to be pretty good. Customer service is pretty good too though I have had to chase up a couple of queries. I have found them to be very helpful and knowledgeable when explaining how various items are installed.”

Helpful Report

Posted 4 months ago

Hi Johnny, Thanks for the feedback, as a small retailer your reviews are hugely important to us! We’re glad to hear you’re happy with our prices and that you’ve found the team helpful and knowledgeable when it comes to installation advice. Sorry you’ve had to chase a couple of queries, we’ll take that on board as we’re always looking to improve communication. If you need anything else for the bathroom you know where we are Johnny. Rubberduck Bathrooms Team 🛁

Posted 4 months ago

“I was told that the product would be delivered within 5 days while placing an order; however, it was delivered 2 weeks after the order date. So, I didn't quite have a good experience with that otherwise I would have given a good review and ratings.”

Helpful Report

Posted 5 months ago

Hi Mr Raj, Thanks for your feedback, and we’re sorry your order didn’t arrive within the original timeframe. There was a stock discrepancy on a part that made up the whole unit, which unfortunately caused the delay. We completely understand how disappointing this must have been, especially when you were expecting delivery within 5 days. We do really appreciate you saying the review would have been more positive if not for the delay, that means a lot, and we’ll use your feedback to keep improving. Rubberduck Bathrooms Team 🛁

Posted 5 months ago

“Jarred and the Rubberduck team are always really helpful with our order requirements & sourcing our products. Delivery was a bit delayed for us on this occasion, it felt like we did have to chase things up rather then be contacted. But once contact had been made , things were resolved.”

Helpful Report

Posted 5 months ago

Hi, Thanks for your kind words about Jarred and the team. We’re so glad to hear they’ve been helpful with your orders. Sorry the delivery was delayed this time and that you had to do the chasing. We’ll take your feedback on board to improve our communication, and we’re pleased everything was resolved once contact was made. We really appreciate your continued support and look forward to helping with your next project. Rubberduck Bathrooms Team 🛁

Posted 5 months ago

“The goods I ordered and ultimately received were of good quality and as described on the website. The expected delivery was from 2 to 6 days when I ordered. THe goods came in three separate deliveries from three separate couriers companies. DHL, XDP and STOP_START. DHL messaged me to say they had the goods and then later on to confirm the delivery slot. The delivery was about 1 hour late XDP messaged me to say they had the goods, offered me the opportunity to cahnge the date which I did but then failed to show up or to message me on that date. They then arrived the following day. Obvioulsy there are sometimes delays but it was frustrating that they did not keep me informed. Stop-Start never informed me that they had the goods, or when they would deliver. I had to phone Rubberduck to get updates. The delivery took 6 days from Rubberduck telling me the goods had been dispatched. I finally got a text at 2100 on the day before the dlivery telling me the delivery slot. On the day they delivered on time. All the delivery drivers were friendly, courteous and helped me to get the goods up the 3 fllors to the appartment. I made my order on the 18th August. The last of the 3 deliveries was on the 5th September, 19 days later. The estimated delivery date in the order acknowledgement was between 22nd and 26th August. In summary Great Materials, Good phone response, Very poor delivery timing and communications. Good delivery drivers when they cam”

Helpful Report

Posted 5 months ago

Good Morning Colin, Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you’re happy with the quality of the products and the support from our team, and it’s great to know the delivery drivers were helpful and courteous on the day. That said, we’re very sorry for the delays and poor communication you experienced with the couriers. Your order was dispatched promptly, but as it contained items sent direct from different manufacturers, it resulted in multiple consignments being handled by three separate courier companies. We’ve passed your feedback directly to the manufacturers and their couriers, as reliable delivery updates are essential. We’ll continue working with them to improve both timings and communication so customers have a smoother experience in future. Thank you again for your comments, they really help us to improve! Rubberduck Bathrooms Team

Posted 5 months ago

“superfast delivery but the way they were strapped down on the pallet ment they were a bit bowed , got over it by bracing with timber but would have been much easier if they were dead flat .Customer service was 4/5 only downgraded because of they bow which may have been the fault of de;livery company rather than the supplier”

Helpful Report

Posted 5 months ago

“Wrong instruction leaflet. I ordered Scudo York Traditional Dual Head Thermostatic Shower Valve (Code: SHOWER006) Instructions were for a generic, bar mixer. Very different from a Scudo York. Typical of a lazy Chinese manufacturer (and complacent British distributor)”

Helpful Report

Posted 6 months ago

Good Morning Dilly, We're very sorry to hear about the instructions provided. The shower unit itself arrives in to us in a sealed box and (I'm sure you would agree) it would not be feasible for us to open every single unit to check the instructions prior to dispatching. If the wrong instructions were provided, we could have contacted the manufacturer and had the correct instructions sent over. We operate a customer service line Mon - Sat for all customers who need to clarify any details. We can see you placed your order over the weekend - it was dispatched using a tracked, next day service first thing Monday and was delivered Tuesday morning without issue, which is great to see and exactly what we aim for. If you require anything further by all means do let us know. Rubberduck Bathrooms Team

Posted 6 months ago

“Second order that has passed the latest estimated delivery date with no delivery update given. Has to chase both times to find out what’s happening with my order. I appreciate this is probably due to supplier delays but since this has happened twice now I would seriously question any of the estimated delivery times on their website.”

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Posted 6 months ago

“Everything was great apart from the delivery. The website, price, communication, availability were fine. However, all of the boxes, on two separate deliveries, were seriously beaten up. Every one of the boxes were crumpled and broken in places. For the two niches, I was very surprised that they were not deformed, because the damage on the box was extensive. The wetroom former was broken, but I did not realise this initially on delivery, and I've decided to repair it rather than wait for any kind of replacement. I mentioned to the driver that the boxes were in poor shape, but he didn't seem to think it was an issue. All of the packages (not mine) were loose and haphazard in the van, so the driver struggled to get anything without stepping on them.”

Helpful Report

Posted 7 months ago

Good Afternoon Paddy, We’re really pleased to hear you were happy with the website, pricing, and communication but we’re genuinely sorry to learn about the condition your deliveries arrived in. The items you received were dispatched directly by the manufacturer using their own chosen courier, and unfortunately, we have no control over how their deliveries are handled. That said, the condition you’ve described is certainly not the level of care we’d expect, and we’ll be passing this feedback directly to the supplier to address with their courier partner. If you ever receive a damaged item, even after signing for it, we always encourage customers to let us know as soon as possible so we can help arrange a replacement or appropriate resolution. Thanks again for your comments, it really helps us to improve both our service and that of our suppliers. Rubberduck Bathrooms Team

Posted 7 months ago

“It's complicated! The showerproof wall panels I bought became a problem, largely as a result of the supplier using a courier service that I felt were unable to deliver the panels professionally!”

Helpful Report

Posted 7 months ago

Hi Steven, Thank you for your review - we’re sorry to hear you experienced issues with the delivery of your panels. These items are dispatched directly by the manufacturer using their chosen courier service. While we appreciate all feedback, unfortunately we have no control over the courier they select for these particular deliveries. That said, we completely understand how frustrating it can be when goods aren't handled as expected, and we're always happy to pass feedback along to the relevant supplier to help improve future service. If there's anything further we can assist with, please don't hesitate to get in touch. Rubberduck Bathrooms Team

Posted 7 months ago

“I ordered a base unit that arrived damaged. Partial refund supplied.”

Helpful Report

Posted 7 months ago

Good Afternoon James, We're very sorry to hear about the damage to your unit. We do think there must have been a miscommunication however James, we responded to your email from Thursday first thing Friday morning. We responded again on that chain shortly after to say once the requested info comes in to us we can arrange for a replacement. We have yet to receive the information requested in that first email response (sent Friday, July 11, 2025 09:28). Once you come back to us with that info, we can further your claim with the manufacturer/courier and have a replacement sent out as soon as possible. Rubberduck Bathrooms Team

Posted 7 months ago

“The products are great and communication prompt. Delivery careful and well communicated. One of our items wasn’t in stock (which we were unaware of at purchase) so there was a delay in dispatch. This was a problem with bathroom fitters booked and I had to chase for a delivery date several times. However communication was always prompt and with an apology.”

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Posted 7 months ago

Hi Guerrino, Thanks so much for your kind words, we're really pleased to hear you were happy with the products, communication, and careful delivery. We're very sorry for the delay you experienced with one of the items. Unfortunately, this was due to a delay on the manufacturer’s side, which wasn’t made aware at the time of your order. We completely understand how difficult that can be, especially when coordinating with bathroom fitters, and we really appreciate your patience. We're glad our team could keep communication clear and responsive throughout, and if we can assist with anything else going forward, we’re always here to help. Rubberduck Bathrooms Team

Posted 7 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,619 reviews