Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,921 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,921 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 9th June 2025

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Multiple orders for various stuff, all shipped and delivered quickly, but half of it had damage or poor packaging. Half of the boards needed replacing, packs of screws damaged and scattered in the box, tanking membrane leaking inside its bubble wrap. Service is great and was quickly replaced but i wonder how this keeps happening and how they are not looking at improving delivery quality.”

Helpful Report

Posted 13 hours ago

“Decent product but arrived 1 day late which caused me a lot of problems. The issue could have been DHL.”

Helpful Report

Posted 23 hours ago

“Ordered two items both arrived in good time .i had to return one item and am stull waiting for a refund after two weeks ! Items spot on though .”

Helpful Report

Posted 1 day ago

“Unfortunately the cabinet was badly , However it was not their fault, I would say it was the suppliers at fault , Rubber duck responded quick to our complaint, arranged collection within a few days , waiting for refund,”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. We're really sorry to hear the cabinet arrived in poor condition. While the damage may have been down to the supplier, we know how disappointing that can be. We’re glad we could respond quickly and get the collection sorted for you without too much delay. Hopefully, the refund process was just as smooth. Thanks again for your patience and understanding, if there's anything else we can help with in the meantime, just let us know.

Posted 1 week ago

“Three attempts at delivery, first one damaged product, second order incomplete, third one delivered on wrong date. But we got there in the end and the product is good.”

Helpful Report

Posted 1 month ago

Thank you for your honest feedback. We're really sorry for the issues with your delivery! Three attempts is far from the smooth experience we aim for. We completely understand how frustrating that must have been and appreciate your patience along the way. We’re glad to hear the product has lived up to expectations in the end, and we hope the bathroom refit goes well. If you need anything else or have any questions, we're always here to help. Rubberduck Bathrooms Team

Posted 1 week ago

“Delivery was good, product ok. Technical support very poor. I phoned twice and was told someone would contact me back which didn’t happen.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave a review. We're pleased to hear the delivery went smoothly and that the product met your expectations! We're really sorry to hear about your experience with our technical support however. That’s certainly not the level of service we aim to provide. We completely understand your disappointment. We’re currently reviewing what went wrong here to make sure it doesn’t happen again. Rubberduck Bathrooms Team

Posted 1 week ago

“Good price but slow delivery. Didn't arrive on promised day: I had to phone to be told there was a week's delay. Shower base was faulty, but replaced without argument in 4 days”

Helpful Report

Posted 1 month ago

“Item arrived in damaged box, on opening the item was coated in dust/dirt, after cleaning the item several of the corners were damaged. It didn’t seem like any care had been taken with the item.”

Helpful Report

Posted 2 months ago

Good Morning Kirsty, We're very sorry to hear about the issue with your order. We understand items can pick up a little dust when on their journey through manufacturing and eventually to the doors of our valued customers. To help counter any issues with dust, dirt or damage in transit we look to use appropriate package protection with fragile marking and reputable couriers to transport the goods. In the event any items arrive damaged, all customers have to do is notify us within a reasonable time frame with images of the damage and we can have them replaced by the manufacturer as soon as reasonably possible. We're sorry again to hear of the issue with your delivery Kirsty. Rubberduck Bathrooms Team

Posted 2 months ago

“Item arrived quick only down side is that you only have a standard delivery charge which for what I ordered was nearly as much as the item it's self. Would order from you again but definitely not if it was only a single item.”

Helpful Report

Posted 2 months ago

“Ordered wrong item by mistake. Took this back with no issues and ordered correct part. Although no issues with this I am still waiting to refund! Seems to take a long time to get money back when item was taken back to shop in original packaging.”

Helpful Report

Posted 3 months ago

“Increasing my initial rating post issue being resolved. Issue was caused me by a misunderstanding of the product and the parts on show were actually brushed brass as described. Our initial query could have definitely been dealt with in a better way.”

Helpful Report

Posted 3 months ago

“The products I ordered were fairly priced and arrived undamaged. I then attempted to follow up with a second order for products from the same range. I had a query which needed me to talk directly with a staff member- who was unhelpful at best, disinterested, bordering on rude, terminating our call before it had sensibly concluded. I therefore took my additional business to THE BRITISH BATHROOM COMPANY- where I received the information, service and even better value. Use the Rubberduck Bathroom online again - possibly. Call them for advice and place an order - no chance.”

Helpful Report

Posted 4 months ago

“Very helfull, but confusing supply chain details making feedback complicated?”

Helpful Report

Posted 4 months ago

“Generally Rubberduck are brilliant. One problem I do get though is when something is out of stock and an item is put on back order it gets forgotten and I have to end up chasing weeks after delivery was promised. Twice this has happened now and it is a tad irritating.”

Helpful Report

Posted 4 months ago

“All items of my order eventually arrived in good condition, but the delivery of the order was less than ideal for a few reasons: 1. The order was shipped via two deliveries which I was not notified of beforehand, leading to confusion 2. The first delivery arrived with no notification of delivery day or time 3. The second order arrived outside of the 2-5 days delivery time frame, and it appears this was only shipped after I got in contact to enquire about the status of my order”

Helpful Report

Posted 4 months ago

“Waiting on parts phone Saturday you said you phone me Monday no call phone you Tuesday you said waiting for email from your supplier not good for me had to put plumber off need a date for parts to come”

Helpful Report

Posted 4 months ago

“Pack delivered not as advertised, but issues resolved after contacting customer service, eventually.”

Helpful Report

Posted 5 months ago

“Communications was very poor. I had to ring four times before I received my order. I was told each time that someone would contact me with an update on when I would receive my order but no one ever contacted except for the last person I spoke to.”

Helpful Report

Posted 5 months ago

“A bit disappointed as the sample that I was sent was more silver on the black, whereas the boards I received were different colours. I could have got the same cheaper with no delivery charge. I only ordered these as I thought the sparkle was silver!”

Helpful Report

Posted 5 months ago

“2 orders both had delivery problems. Prices are a bit on the high side. Products seem good quality though (so far)”

Helpful Report

Posted 5 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,921 reviews