Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,769 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,769 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an abacus shower tray, which Abacus forget to send the fitting kit. This took over a week to rectify. Even though I was told, it was on next day delivery.”

Helpful Report

Posted 1 week ago

“Disappointed that they were unable to refund the VAT after it was shipped to Jersey resulting in us paying UK and Jersey tax.”

Helpful Report

Posted 3 weeks ago

“Late delivery, poor backup, poor communication.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We’re sorry to hear that you felt your experience didn’t meet expectations. According to our records, your order placed on 25th February was given an estimated delivery window of 2nd–6th March, with a confirmed delivery date of 2nd March. We can see that the order was delivered on 2nd March as scheduled. We always aim to provide clear communication and reliable service, so we’re disappointed to hear that this wasn’t your experience. If there was any specific issue with communication or support that we may have missed, we’d really appreciate the opportunity to understand more and make things right. Please feel free to contact us directly so we can assist you further.

Posted 3 months ago

“I ordered a toilet, sink, shower tray and sliding glass screen. There was a flaw in the tank of the toilet tank but because I didn't report it quickly enough I had to pay for a replacement. Given it was a flaw in the glaze rather than damage, I think it wrong that this was not replaced foc. I was having a major build done and there wasn't space to open and check everything immediately.”

Helpful Report

Posted 4 months ago

“So far not the best experince. Easy to order, easy to chat with customer services and they are helful, but the results are not coming. Four items ordered, two arrived, then several days later with no tracking notification a third peice arived, but no sign or indication when the main piece will arrive. Frustrating as it is not reasonable to hold a customer hostage waiting for a delivery only to find it is a partial delivery.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We're pleased to hear that you found our ordering process easy and that our customer service team were helpful. Regarding the delivery, your order was dispatched from two different warehouses, which means items can sometimes arrive separately. This is quite common with many online retailers and helps us get products to customers as quickly as possible. When each item is dispatched, an email confirmation is sent which lists the items included in that shipment along with the tracking information. This allows customers to see exactly which parts of the order are on the way and track each parcel individually. According to the tracking information provided by the courier, the remaining item from your order has now been delivered and signed for. However, if there is anything you are still unable to locate or if you need any further help, please contact our customer service team and we will be more than happy to assist. We appreciate your feedback as it helps us improve the customer experience.

Posted 4 months ago

“Bought shower boards and sealant from these guys just under 3 years ago without issue. Needed to replace some failed sealant (which is guaranteed for 3 years) so I called and asked for a discount. Guy on phone was pretty blunt, saying that the margins they make on sealant is too small, despite it costing £27.50 per tube. No consideration was given for the original sealant failing. Sealant arrives, which has an 18 month shelf life of stored correctly. Tubes they provided were 15 months old so basically they're shifting old stock. If you're not having your bathroom fitted within 3 months of ordering I'd steer clear of these guys.”

Helpful Report

Posted 4 months ago

“Iv had great experiences with rubber duck for a long time, but my last two orders have been very disappointing My last one more so, I still have no resolution, part of my order is still missing somewhere, although I had to admit defeat and do a three hour round trip to buy other panels from a different company. I’m now none the wiser still when the panels I no longer need due to having to get a complete order elsewhere will be picked up and refunded and when il be refunded for the panels that still haven’t turned up As said before always had great experiences in the past but the lack of communication over this last order has not been good enough”

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Posted 7 months ago

“Very helpful staff, fast dispatch and great prices BUT PLEASE GET ANOTHER COURIER! Delivery should have taken a couple of days, after a week I had to pick up my item on a 70 mile round trip as we desperately needed it. Please look at the Trustpilot reviews for DHL e-commerce! Rated 1.1 for a reason. Your cheapest delivery partner will ruin your reputation. I’ve seen other comments about the same company here. Refunded £9 postage but I had two abortive visits for my plumber because DHL said they were delivering, then just changed the day. Not rubber ducks fault but your choice of courier is”

Helpful Report

Posted 7 months ago

“Not happy after ordering a bath panel it come damaged but because I wasn't home for a few days I couldn't check it but after I got home and checked it it was damaged but they wouldn't give me a refund because I was to late letting them know . So I ordered another and that arrived damaged but they did refund me for that but I went elsewhere and purchased one”

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Posted 7 months ago

“Delivery took a lot longer than promised”

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Posted 7 months ago

Good Morning Sarah, Thanks for your feedback, and we’re sorry to hear the delivery took a little longer than expected. Your order was placed late afternoon on the 25th during Black Friday week, the busiest week of the year for online retail. It was dispatched on the 26th using a tracked service and was delivered on the 29th, just one day later than the estimated timeframe provided before ordering. While we always aim to meet the ETA shown at checkout, it is an estimate not a guarantee, and courier networks can experience slight delays during peak periods. We appreciate your patience and understanding. Rubberduck Bathrooms Team 🛁

Posted 7 months ago

“They told me on the phone that there was ducking from an extractor fan as it didn’t say it but he checked on the manufacturers website. It arrived and no ducting so I called and someone who didn’t care much just said no you don’t get it and that was that. Part of my delivery arrived on time though”

Helpful Report

Posted 8 months ago

Good Morning Lee, Thanks for your feedback, and we’re really sorry for the confusion over the extractor fan. We have two turbo fans listed on the website, one that includes ducting and one that doesn’t. It looks like the operator checked the details of the version with ducting, and we should have clarified the exact product code you were looking at before confirming the information. We apologise for the frustration this caused, and we’re glad at least part of your delivery arrived on time. We’ll make sure the team are reminded to double-check product codes in situations like this to avoid similar mix-ups. Rubberduck Bathrooms Team 🛁

Posted 7 months ago

“Order Number: 279845 I ordered some Nuance Waterproof Shower Board, adhesive and sealant. Communication was good and the products arrived extremely quickly. The cardboard shower board packaging was torn when it was delivered but the board itself did not appear to be damaged, I therefore stored the showerboard exactly as instructed in a warm dry indoor room so as not to causing warping of the board. However when I fitted the board, two problems surfaced. (1) The shower board was warped outwards at the edges which seemed to indicate that it had been stored badly at the depot. This made it extremely difficult to fix to the wall. (2) The damage to the packaging had caused fracturing to the surface of the postformed edge which flaked after fitting. I am sadly unimpressed as I have used Rubberduck Bathrooms before without issue.”

Helpful Report

Posted 8 months ago

Good Morning Bryn, Thanks for your detailed feedback, and we’re really sorry to hear about the issues you experienced with your Nuance board after installation. The Nuance panels are stored flat on shelving and delivered directly by the manufacturer’s chosen distributor, we don’t handle or repackage them ourselves. While the outer packaging being torn doesn’t always indicate damage, it’s disappointing to hear that the postformed edge had been affected and that the panel appeared warped when you came to fit it. We completely understand your frustration, especially as you’ve ordered from us before without any problems. We’ve passed this on to the manufacturer and their distributor so they can review the handling and improve where needed. If you need anything else moving forward Bryn please do give us a call and we'll do our best to make the next experience much better. Rubberduck Bathrooms Team 🛁

Posted 8 months ago

“I returned part of my order on 13/10/2025 and it stil has not been credited back to my account. Item returned was Saxony 500mm Round Back-Lit LED Mirror Code: RDBS106278 Manufacturer Code: WH - DIMR0024 £216.00”

Helpful Report

Posted 8 months ago

Good Morning Linda, We're very sorry to hear about the delay with your refund. We’ve looked into this and can’t see that a return was arranged with us on the dates mentioned. However, we did receive your email yesterday afternoon, which was responded to at the time, and understand you’re contacting Royal Mail to confirm the return dates. We do ask all customers to contact us prior to arranging any return so we can outline the correct process, confirm the item is fit for return, and make sure it’s logged properly for tracking and refund purposes. Once we have confirmation from Royal Mail, we’ll move forward from there. Rubberduck Bathrooms Team 🛁

Posted 8 months ago

“Pity you didn't just say you were out of stock instead of sending a different product with no explanation”

Helpful Report

Posted 9 months ago

Good Morning George, Thanks for your feedback, and we’re sorry for the mix-up with your order. We didn’t intentionally send an alternative product, it was a simple picking error that occurred and the item you ordered went out of stock. We completely understand how frustrating it must have been to receive the wrong item without an explanation and apologise for the inconvenience caused. We’ve reviewed this internally to make sure it doesn’t happen again. Rubberduck Bathrooms Team 🛁

Posted 9 months ago

“Order didn’t arrive , no contact I had to email 3 times to be told order damaged and have to wait 4 weeks for a replacement Feel if I hadn’t contacted u I would have know be taking my custom elsewhere . Dorling interiors”

Helpful Report

Posted 9 months ago

Good Morning Dorling Interiors, We're very sorry to hear about the delay with your order. We can see you contacted us late afternoon on the 14th and we responded to your email on the 15th with an update - we explained that these items are delivered directly by the manufacturer, and we were unaware of any delay until you let us know. We fully appreciate the frustration with the delay and hope that you can see we have acted as quickly as possible to resolve the matter. Rubberduck Bathrooms Team

Posted 9 months ago

“Ordered recently a bathroom cabinet mirror with light. It arrived with the mirror door broken. As it stated on the door cabinet I reported the issue 2 weeks ago. I requested an update last 2 times and no reply.”

Helpful Report

Posted 9 months ago

“I made 2 orders of multiple items. Both orders turned up with items missing, with one item on back order from the depot, and another damaged, but still on the delivery note as delivered. I have also tried to process a return and communication was slow and incomplete, until I called to complain. I have now canceled one of the items due to repeated delay, and placed my final order for further items elsewhere. I'm sorry to be leaving such a poor review, but it has all been a real mess.”

Helpful Report

Posted 9 months ago

Hi sally, Thanks for your feedback, and we’re really sorry to hear about the issues you’ve experienced with your orders. It’s clear things didn’t go as smoothly as they should have, and we completely understand your frustration with the missing and damaged items, as well as the delays and slow communication around your return. That’s not the level of service we aim to provide, and we’re genuinely sorry this left such a poor impression. We’ve reviewed what happened internally to make sure this situation isn’t repeated and have shared your comments with the relevant teams to help us improve. Rubberduck Bathrooms Team 🛁

Posted 9 months ago

“I have to say the customer service hasn’t been great. The shower door wasn’t delivered in the time frames outlined on the website at order. I wasn’t updated at all and had to phone to find out what was happening. I missed the window for the plumber as the door arrived later than planned. Then when it came the parts were wrong, nearly 4 weeks later I’m still without a working shower door again with very little communication help or willingness to want to fix the issue. I have no idea when my part is arriving nor have I had any concern or discussion about compensation for the fact I’ve been without a shower for so long.”

Helpful Report

Posted 10 months ago

Good Morning Andrew, Thanks for your feedback, and we’re really sorry to hear about the experience you’ve had with your shower door. The doors arrive to us pre-boxed from the manufacturer. In this case it looks like there was a packing error on their side, which unfortunately meant a wrong part was supplied. That doesn’t excuse the delay or lack of updates, and we’re sorry you felt you had to chase for information rather than being kept informed. We completely understand how disruptive this has been, especially with the impact on your plumber and the extended time without a working shower. We’re continuing to liaise with the manufacturer to get the correct parts to you as quickly as possible and will keep chasing this until it’s resolved. Rubberduck Bathrooms Team 🛁

Posted 10 months ago

“The first order arrived smashed to pieces. After three phone calls I waited over a week for a replacement. I requested that the delivery charge be reimbursed for all the inconvenience as I believed it is the responsibility of the seller to deliver goods in perfect order. They refused to reimburse me and said it was not their responsibility. Was certainly not impressed with their delivery serviced, DHL, who failed to respond to my complaint about the damage item delivered.”

Helpful Report

Posted 10 months ago

Good Morning Shelia, Thanks for your feedback, and we’re very sorry to hear about the damage to your first order and the delay in receiving the replacement. Unfortunately damages, while rare, can unfortunately happen in transit when using the couriers available to us. When they do, our priority is always to arrange a replacement as quickly as possible, which is what we looked to do here. In this case your replacement arrived 3 days after the ETA provided for your first order. Thanks again Shelia, your feedback has been noted and passed on to DHL to help improve their service. Rubberduck Bathrooms Team 🛁

Posted 10 months ago

“Disappointed with the time frame for delivery. Only chased up when I made a call to find out where my order was. Subsequently, received a notification from the delivery company at 6am that my items will be delivered between 7am- 9am.... To top it all off the delivery driver refused to help my wife take the items up a flight of stairs as I was away.”

Helpful Report

Posted 10 months ago

Good Morning Roger, Thanks for your feedback, and we’re sorry to hear you were left unhappy with the delivery service. In regard to the driver not helping with the stairs, the delivery service used is kerbside only, which means drivers are not insured to enter a property or carry items beyond the delivery point. You called us shortly after placing your order to double-check what that meant, we confirmed this at the time. Thanks again Roger, we’ll pass your comments back to the courier to help improve their communication around delivery timings. Rubberduck Bathrooms Team

Posted 10 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,769 reviews