Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 11,460 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 11,460 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing lack of description of taps”

Helpful Report

Posted 1 week ago

“Hi there was some confusion with the order and I didn’t get what I needed. I had to return the item. I haven’t had the refund yet either so all in all disappointing as the level of customer service wasn’t great.”

Helpful Report

Posted 2 weeks ago

“Still waiting on my other half of my order, been over 2 weeks now”

Helpful Report

Posted 1 month ago

Good afternoon James, We're sorry to hear about the delay with your panels. We can see your panels were out of stock until the 28th, with an email going out at the time of the order to inform you of the extended lead time. The profiles were dispatched from us on a tracked service last week to ensure no further delays with the panels arriving this week. Looking at the manufacturer tracking today, we can see your panels are currently being picked and will be dispatched using a tracked service. Please keep an eye out for your dispatch confirmation email which will contain your tracking information. Sorry again for the initial delay James. Rubberduck Bathrooms Team

Posted 1 month ago

“I returned the item as it was not suitable for my needs and have not received a refund after 3 weeks or more.”

Helpful Report

Posted 1 month ago

Good morning Claire, We're very sorry to hear about the delay with your refund. We do think the timelines stated above are a little off however. We can see an email came in to us 2 weeks ago on the 27th of Feb with images of the item you wished to return. We haven't heard anything further on the matter until reading your review this morning. A quick call or email to let us know the item had been returned could have accelerated the process. We'll speak to the warehouse team this morning to see if we can locate your return and a refund will be processed as soon as we do. Rubberduck Bathrooms Team

Posted 1 month ago

“Good product, but sadly one panel was damaged upon delivery, I also paid for 3 tubes of adhesive, but only 2 arrived, I was told the 3rd tube of adhesive would come with the replacement board, but it didn’t, although a tube of silicone turned up 3 days afterwards. All this resulted in the job being help up, and me having to go to Screwfix and buy some more adhesive. Sadly this certainly left me very disappointed !!!”

Helpful Report

Posted 2 months ago

Good morning Mick, We're very sorry to hear about the issues with your delivery. We expect better from the manufacturers and couriers we connect to and in this instance they have certainly dropped the ball and let us both down, which we can only apologise for. We appreciate you're our customer and not theirs Mick. We'd be more than happily to make things up to you if you ever needed anything further down the line just give us a call and we'll make sure the next experience is much better. Apologies again for any inconvinience. Rubberduck Bathrooms Team

Posted 2 months ago

“Rail had come out of tube packaging and was scratched and slightly bent, luckily I was able to cut the damaged part off. The end of tube only had a small amount of packaging tape on it and the rial easily broke through, it needed cardboard or a plastic cap over the end”

Helpful Report

Posted 2 months ago

“Initially, was happy with ordering and delivery time. Unfortunately, I was taken ill and had to store items (correctly on flat surface in dry conditions). Upon using the wall and floor tile backer boards 6mm, 10mm & 12mm, I can’t fault them. However, the 1200 x 900 x 30 wet room shower former was badly warped. Upon reporting this, it was suggested that I rest weights on it overnight. This does take the warp out for about 20 minutes only to return to the same state which renders it useless. Because of the time lapse, I was told there is no come back on replacement and would need to do so at full cost. Although I had initially checked the former for damage on delivery, I didn’t check it for warp damage. As I said, the multiple backer boards are all straight and stored the same. I would suggest upon delivery to check out not only if the items are in one piece but that they aren’t warped”

Helpful Report

Posted 3 months ago

Good morning Graham, We're very sorry to hear about the issues with your tray former. With the order being placed in August last year, we do have our hands tied with the manufacturer in terms of securing any free of charge replacements. We think the suggestion on how to remedy the matter may have been misinterpreted however. The instruction was to weight the former down during installation and the method of fixing combined with the weight applied would secure the former in place and remove any bow. The subsequent weight of the tiles applied would also help too. Again, we're very sorry for any inconvenience caused Graham. Rubberduck Bathrooms Team

Posted 3 months ago

“Have twice asked for support on the lack if detailed instructions and no reply. More importantly the flipper panel has a defect in glass. Have sent image and no reply. Client has not seen defect and I would of liked to correct before handover.”

Helpful Report

Posted 8 months ago

Good afternoon Lee, We're very sorry to hear about the issues you're having. We think there's been a miscommunication somewhere along the line here. Looking back at your order, we can see you had contacted us regarding the matter on morning of the 18th. We sent an email at 11:20am that same morning so you could reply with images of the defect. Once received we would forward them across to the manufacturer for them to collect/replace the item but have had no response to that email. A member of the customer service team will be in touch shortly. If you could please double check the email was replied to. Large image file sizes can often stop the email from being sent. Rubberduck Bathrooms Team

Posted 8 months ago

“Well I haven't received my order yet, so not great given it's meant to be a next day delivery and that was 4 days ago...............”

Helpful Report

Posted 8 months ago

“Good selection on web site and is easy to use. I ordered 2 wet room pipe sleeves and chased them up after a week as not arrived. Rubberduck said that the sleeves had been sent via Royal Mail but couldn't track any further. I've asked for a refund which they have said they will do once they receive it back from Royal Mail. 3 weeks on still no refund. Hopefully a one-off problem as would like to use them again for their range of items on sale.”

Helpful Report

Posted 8 months ago

“I placed my order for a bath,toilet, basin unit and waste, received email saying items despatched direct - with same date time -what I was not aware off was that Rubberduck bathrooms source their products from various other suppliers and i wrongly assumed that all products would be on the same delivery, I actually had 4 different couriers delivery my order, i missed 1 and had to pay £45 re delivery charge.would I have ordered from them if I knew this ,probably not.”

Helpful Report

Posted 8 months ago

“Had a faulty shower unit product delivered Rubberducks unable to help . I suppose that’s a risk you take buying on line .”

Helpful Report

Posted 8 months ago

Good morning Gary, We're sorry to hear you're unhappy with a recent purchase. Looking back at your order and email exchanges, you had requested a replacement shower arm as your fitter had damaged the nut used to secure the existing one supplied during fitting. This damage was reportedly caused due to the fact that a washer supplied in the fitting pack was "too small" and the fitter needed to replace that part with a larger washer before tightening in place. You went on to explain that the fitter had used an adjustable spanner directly on the metal surface and caused damage to the the nut. You agreed this was naive from the fitter but hoped we could replace regardless. It was explained that the installation guide provided specifically details not to use metal on metal when looking to tighten that section, as it could cause surface damage. While we were understanding of the situation, it was unfortunate that we could not replace the item free of charge. We appreciate it can be frustrating when issues arise during fitting but as a retailer we have done all we can to help in this instance. Rubberduck Bathrooms Team

Posted 8 months ago

“The wall board I was sent was warped and had significant rips in its protective film, one of which had been covered with masking tape. The board face did clean up but the bow in the board was a challange to fit. I was supprised to be sent this given its price.”

Helpful Report

Posted 8 months ago

Hi Stephen, We're very sorry to hear about the damage to your panel. We can see your panel was delivered by the manufacturer on the 1st of August but we can't find any communication to report an issue until reading your review this morning. We would never expect any customer to install a damaged panel and would have had it replaced free of charge and as soon as possible had we been given the opportunity to do so. Again, we're very sorry to hear about the issues described. If you need anything else in the future please give us a call and we'll do what we can to make your next experience much better. Rubberduck Bathrooms Team

Posted 8 months ago

“Delivery was nearly a week despite calling them to check the order would be with me within 2-3 days as published on their website. The shower screen ordered stayed it was 800mm yet is 770mm with the wall fixing. I have emailed rubberduck with no response. However I keep receiving emails asking me to give them a review. I don’t normally give reviews but having been asked so many times and not having received a reply to my email I thought I would.”

Rubberduck Bathrooms Ltd 2 star review on 24th July 2023

Helpful Report

Posted 9 months ago

Good morning Lucy, We're sorry to hear you've been unhappy with the service provided. We can't seem to locate any emails regarding your order. If we could please ask that you double-check the email address used. It should begin with contact@. Both of the items ordered display a 2-5 working day delivery ETA across the website. The order was placed mid week on a Wednesday afternoon and appears to have delivered within timescales the following week. When buying shower glass, all glass comes with an adjustment range that you need to take in to account during fitting. This detail is provided in the product description, product specification, again in any technical drawing and highlighted further in the links to the datasheet and fitting instructions directly under the item description. The 800mm detail refers to the compatible shower tray size. We hope the above helps to clear any details up but if you need to speak with anyone you can always give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 9 months ago

“Still no delivery 7days waiting , not answering emails”

Helpful Report

Posted 9 months ago

Good afternoon Barrie, Apologies for the delay in receiving your full order. We can see the item we held in stock in the warehouse was dispatched on the 18th and has already arrived. The outstanding items on your order were dispatched direct by the manufacturer on Monday last week. Looking in to the details again today, we can see our team had chased the manufacturer for an ETA on Friday, after receiving your email. We can't see much in the way of an update from the supplier however, which is obviously frustrating. The team has reached out with an update VIA email this afternoon, if you want to check the email address used when placing your order. Apologies again for the delay Barrie, if you need to speak to anyone before we come back to you just give us a quick call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 9 months ago

“I took delivery of a bath panel. Opened to find damage. I reported it via the website contact us section, heard nothing, so had to cut damage away as needed ti get on with project. Then receive this 'how did we do ' . Won't be using again, try answering your customer queries.”

Helpful Report

Posted 11 months ago

Good morning Chris, We're very sorry to hear about the damage received. The reason for the lack of response is simply down to a miscommunication. The policy for reporting damage is outlined across the website pre-sale and again in any email sent after purchasing. As detailed, we require an email with images of the damage to be sent to the inbox that is monitored for this purpose. The form on the website does not allow for images to be sent and is not the correct channel to report damage on delivery. Had we picked up the matter before your item was cut, we would have dispatched a free of charge replacement using a tracked next day service. Again, we're sorry for any inconvenience caused. Rubberduck Bathrooms Team

Posted 11 months ago

“Not that impressed unfortunately. Ordered a towel rail online and when I got the delivery ery, it was the wrong one, only to be told by customer services that it was discontinued - why after I purchased it then. It was still not taken off the website. The multi panel boards that I received were damaged on the Tongue and grooves joints. I usually fit pvc panels, which are wrapped up in protective cardboard, these ones just delivered without protection. I'm not impressed.”

Helpful Report

Posted 1 year ago

Good morning Jody, We're very sorry to hear about the issues with delivery and the design change on the towel rail. We were made aware of the design change from the manufacturer last week, after you had called regarding the order. Enquiries were made with their purchasing team to see if the older design was coming back in to stock. Once it was confirmed the product was no longer available on Monday morning, the listing was removed. We do hold several other sizes of that rail in stock here in our warehouse and they are still available to purchase online. In terms of the Multipanels, again we can only apologise here. They're delivered direct by Multipanel using specialised vehicles and staff that are trained specifically on handling the boards, hence the lack of waste packaging. This usually means we receive far less issues with damage on delivery but clearly not in your case. We appreciate the feedback and will do our best to make up any inconvenience up to you. Rubberduck Bathrooms Team

Posted 1 year ago

“I needed something in a hurry that wasn't available locally, so found this site offering next working day delivery if ordered before 2pm. This was backed up by the checkout page showing I was paying for "DPD/ParcelForce", both of which are next day couriers, so I placed the order. However, it was actually sent by Royal Mail 1st class, a service that only "aims" to deliver next working day. Indeed, my order placed on a Friday morning that should have come Monday didn't arrive until Tuesday. I contacted support who apologised and confirmed it was sent Friday afternoon, but I find it very misleading to advertise and sell a next day courier service but then use a different option that can't promise the same level of service.”

Helpful Report

Posted 1 year ago

Good morning Martyn, Apologies for the delay in receiving your £8 p trap. We can see you placed your order with us 11am Friday morning and it was dispatched from our team within 2 hours using a tracked next-day service. Links were provided so you could monitor your item in transit also. We use several next-day courier services to fulfil deliveries on our part depending on the day of the week and time of day too. This is to help minimise delivery windows for all our valued customers. Thankfully most arrive within the expected ETAs and we can only apologise you never had the normal Rubberduck experience. Rubberudck Bathrooms Team

Posted 1 year ago

“Ordered a part to complete my shower installation but they forgot to dispatch it! I was just glad I phoned to see where it was.”

Helpful Report

Posted 1 year ago

Good morning Alan, We're sorry to hear you feel the service could be improved. Looking at the order details, we can see the glass channel is stocked in our warehouse. We were waiting on a stock order to come in to us before we could dispatch to you. When you called, we found the stock order had not come in to us as expected. Rather than wait longer for them to come in, we decided to have the manufacturer send the item directly to you to help minimise the delivery window. The item arrived a day later than the ETA provided. Sending small items direct comes at an extra cost to us but we did so to ensure a better service to our valued customers. We're sorry to hear this wasn't the service level you expected. Rubberduck Bathrooms Team

Posted 1 year ago

“High prices and need to improve on your return contracts. Wasn't happy for unused product returns. I had to arrange my return was disappointing.”

Helpful Report

Posted 1 year ago

Good morning Shobana, We're sorry to hear that you were unhappy with the service. We're a discount retailer and we offer heavily discounted items across a very wide product portfolio. We also offer free and tracked deliveries where possible. The policy regarding returns is both UK and industry standard. It's difficult for small companies to offer a free collection and returns service for customers who purchase an item in error or decide to choose another option after purchasing. That being said, our policy is made clear to all customers, so we can manage customer expectations pre-sale. Again, we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 11,460 reviews