Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,619 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,619 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team were very helpful, but unfortunately the wrong product was delivered first time so that delayed my bathroom project”

Helpful Report

Posted 2 years ago

“More of a problem with "direct from supplier" and their courier than Rubberduck themselves, but unfortunately this still reflects back to yourselves and affects your own reputation. Partial deliveries due to courier not putting it all on van, with main part on second delivery "been walking round it at depot all week mate". Appeared well packaged by supplier so not immediately inspected, but once opened damage rendered product unusable, and not able to be replaced as it had not been inspected within 2 days (i have to accept fault for that). Third part of delivery was "lost" and was re-sent swiftly by Rubberduck though. Not very communicative. Would now be very wary on what i ordered and where it was sent from.”

Helpful Report

Posted 2 years ago

“Initial delivery arrived with an essential part damaged. The replacement part promised for the following Friday. At 3pm I called the company. Told that the part would not be delivered until Monday.All this time workers were cancelled 3 times. They required to be payed. This was extremely inconvenient as I was unable to shower for 10 days !! Cash of £35.00 was paid to the installer. Compensation of this amount would be appreciated. Ian McCallum”

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Posted 2 years ago

“I really love the products I would have given 5 except it too nearly 3 weeks to change over a wrongly supplied basin and also no communications I had to call every time”

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Posted 2 years ago

“Items delayed shipment as was not actually in stock despite what web site said and when shipped missed items in picking so had to chase for missing items”

Helpful Report

Posted 2 years ago

Hi David, We're very sorry you were left unhappy with a recent order. We can see your order was picked up on the morning of the 24th Oct (Tuesday) and was dispatched using a tracked next day service on the 27th (Friday). The items arrived the following Monday, and you contacted us to say an item was missing. We dispatched a replacement without delay using a next day service. All of the above took place within the 2-5 working day window we advertise for the item(s) purchased. We appreciate the inconvenience of the missing item and can only apologise for the issue. Rubberduck Bathrooms Team

Posted 2 years ago

“The service was very good and deliveries from suppliers turned up on time. However the wall panels that arrived were badly bent ! and if it had not been for the time it would have taken to get replacements we would have refused them. We ended up having to cut some of the panels in half and fitting extra joints in order to get the job done! Not ideal, and cost us a lot more in the long run. We feel this is a supplier issue more than Rubber duck as the service from their staff was exemplary.”

Helpful Report

Posted 2 years ago

Good morning Alan, We're sorry to hear about the bow in your panels. Looking back at the order, we can't see any communication on the matter. Had we been made aware we could have made an assessment and if necessary free of charge replacements would have been dispatched without delay. The panels purchased are 3/4mm thick and are made from a solid core composite plastic however. As we mention on the website, these panels do need to have some flexibility or they would be too brittle and cracks/breakages would occur more often. Also, we advise on how to install any panel that exhibits a slight bow and how you can remove a bow that could hinder installation on the page too. If ever you need any assistance moving forward please be sure to give us a call and we'd be more than happy to help if we can. Rubberduck Bathrooms Team

Posted 2 years ago

“Happy with range of products sold, but huge delays in part of my order and I had to keep chasing it. Finally arrived and I am still missing part. Called customer services and still waiting update.”

Helpful Report

Posted 2 years ago

“Ordered Panel Adhesive, Mastic and Bottom Trim for wall panels. 2 part base profile had a slight crease in it but that could have happened in transit and will not be a problem. Delivery was £25 which seems excessive but could not get it anywhere else. Came to use the panel adhesive and it had turned to putty as it was out of date. Contacted RubberDuck who apologised and offered replacement or refund. As I was in the middle of the job, I took the refund option.”

Helpful Report

Posted 2 years ago

Good afternoon Wendy, We'd very much like to apologise for the service received. We would never expect any customer to have to make use of a damaged item and would have happily sent across replacements using a next day service if the situation allowed. We try as best we can to protect the profiles by paying extra for guttering tubes to transport them inside. While this increases the packaging and transport cost to us, we've found this is the only way we can ensure the items arrive with minimal risk of damage. Sorry again Wendy, we hope the issue never came as too much of an inconvenience. Rubberduck Bathrooms Team

Posted 2 years ago

“This is the first time I've used Rubberduck Bathrooms, I needed an Abacus Elements single fall tray and wanted to deal with a local supplier (I'm based in Durham) which is why I chose them. The order (which was sent direct from Abacus) was shambolic with items missing (twice), items damaged in transit (transported by a delivery driver who couldn't communicate with me because his English was so poor) and replacement items (for the ones missing) being incorrect. Would I use Rubberduck Bathrooms again, yes I would but only due to the real efforts made by Gary Murphy (Ecommerce Manager) to resolve the issues I experienced - a true 'customer experience' focused member of your team.”

Helpful Report

Posted 2 years ago

Good morning Tim, We'd very much like to apologise for the service received on your order. We've worked with this manufacturer for well over a decade now. While this is not typical of the service provided, we have passed over your comments regarding the experience as a whole. In the hope they can review the delivery services used. As a customer of ours we expect to be able deliver the best service possible from our team but sometimes we're let down by the people we connect to. We try as best we can in those instances to help out and it's great to hear the team gave you that impression too. If ever you did need anything else moving forward Tim just give us a call and we'll make sure the next experience is much better. Rubberduck Bathrooms Team

Posted 2 years ago

“Item was okies only - not a specialist item But for a small piece of reconstituted rubber, a tad expensive.”

Helpful Report

Posted 2 years ago

Good morning Nick, Thanks for taking time to leave feedback on the item. This review request was in relation to the service offered by us rather than the product delivered. We can see you ordered on the afternoon of the 17th, the item was dispatched within a few hours using a next day delivery service and was delivered without issue. The item itself retails at £6.50, which we find is more than competitive when you compare us across other online retailers such as Screwfix (£14.99), Amazon (£19.99), B&Q (£14.99). When checking this morning we appear to be the cheapest option for this product out of the many retailers out there. Thanks again for the comments Nick. Rubberduck Bathrooms Team

Posted 2 years ago

“The bath panel arrived very well packed. Unfortunately there was a small, half a little finger size, dent on one side and this must have been present before it was packed. The dent was very near to the edge of the panel and was unnoticeable when fitted, as under lip of the bath. Would have been sent back otherwise”

Helpful Report

Posted 2 years ago

Hi William, We're very sorry to hear about the damage to your bath panel! The panels arrive pre-boxed supplied directly by the manufacturer. We then look to apply extra package protection before sending them out using a tracked next day service. We do check an amount as they come in to us for QC purposes and it's very rare that we find any issues. In the rare instance there are any issues, we send out free of charge replacements ASAP. Sorry again that you've not had the normal Rubberduck experience William. Rubberduck Bathrooms Team

Posted 2 years ago

“pricing excellent delivery was very slow as problem at supplier. product as expected. this was a secind purchse of the item from rubberduck”

Helpful Report

Posted 2 years ago

Good morning Stuart, Thanks for taking the time to leave a review! We're sorry to hear about the delay with the manufacturer. We do hold these in stock in our warehouse but the manufacturer had sold out and it was a few weeks before they became available again. It's great to hear you're happy with the pricing too, we do try to keep things as low as possible! We look forward to seeing you again Stuart! Rubberduck Bathrooms Team

Posted 2 years ago

“Whilst searching online for bathroom products, this is just about the best website I came across. It seemed to have everything we needed, plus handy hints for things we'd missed in our basket, and a range of things that were great quality and cater to all tastes. So, "front of house" operations are pretty great to be fair. But in equal and opposite measure, the "back of house" stuff is dreadful. Items dispatched totally willy nilly, no notice of when you need to stay at home to receive your items, if you don't happen to be at home, no delivery note saying they missed you is left. You call customer services and get told "Tuesday" this week and then it turns out to be Thursday. With no notice it swapped from one to the other. They claimed they'd called but if they did, they never left a voicemail and e-mail would have been far more practical. The items, when they did finally come, were in a shocking state with packaging near totally destroyed, its a wonder none of the items had to be returned. Total shambles.”

Helpful Report

Posted 2 years ago

Good morning Lloyd, We're sorry to hear you feel the service could be improved. We can see this order was placed on the evening of the 14th and a dispatch email was sent over on the morning of the 16th. This email contained your ETA of the 19th, which was the Thursday. The panel ordered was distributed directly by the manufacturer. We pay for a delivery service that allows your delivery to be booked in VIA a telephone call prior to dispatch. Which helps customers to be present at the point of delivery. If the call was made and a message was not left we can only apologise. Rubberduck Bathrooms Team

Posted 2 years ago

“The product supplied by you is first class and has made a great job. How ever the tub of water proof sealant was completely slit down one side of the tub. This was obviously known before dispatch because it had been sealed into a plastic bag, which on opening was very messy.”

Helpful Report

Posted 2 years ago

Good afternoon Stephen, We're very sorry to hear about the issues with your delivery. We can assure you however that we would never knowingly dispatch any damaged item. To dispatch a tub of sealant (that could have ruined everything else contained in the delivery) would have caused numerous issues from a customer service / reputation management point of view. As well as impacting what small profit we make on each order, given the team would have to organise replacements etc. It simply would not be worth the hassle. The installation kits arrive pre-boxed and are supplied directly from the manufacturer and we send them out as is. We do check an amount for QC purposes as they come in to us and it's very rare that we find any issues. Thanks again for placing your order with us and we will be sure to pass on your comments to the manufacturer. Rubberduck Bathrooms Team

Posted 2 years ago

“still waiting fora refund 2 weeks in”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for taking the time to leave feedback. We do think some wires have been crossed here as (up until reading this review) we had no record of an issue with your delivery. We understand you had a conversation with a customer service operative on Friday - as explained during that call, if you had replied to an email using a no reply email address, we would not have picked up that communication. We do advise on the email address to use in the event of any issue across the website and in all emails sent post transaction too. For reference It's highlighted in bright red bold writing within all emails sent. Even though the matter has not been reported within timescales or through the correct channels, we have still raised the issue with the manufacturer and requested they credit the outstanding adhesive on the order. Once that credit is confirmed, we will process your refund without delay. It's important to read and understand the procedures to follow when purchasing online but we fully understand it's easy to make mistakes and will help as much as we can in those instances. Rubberduck Bathrooms Team

Posted 2 years ago

“Boards were delivered but one is damaged on the side (the box was broke which has snapped the panel inside) I have pictures to prove this.”

Helpful Report

Posted 2 years ago

Good morning Gaynor, We're very sorry to hear about the damage received during delivery. These panels are delivered directly by the manufacturer using their chosen delivery service. Typically we don't see many issues with deliveries but we are aware that sometimes the couriers can be a little heavy handed at times! We look to act as fast and efficiently as we can in the rare instances things don't go to plan. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Very happy with the price and condition of our shower panels. Only disappointment was the delivery - wrong date given so waste of leave from work.”

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Posted 2 years ago

“The delivery was delayed by a day. But the panels arrived without damage and they are good quality. But the corner trim is very shallow so there is not much play if the wall is out. Would probably look for something with a deeper trim in the future”

Helpful Report

Posted 2 years ago

Good afternoon Matthew, Thanks for taking the time to leave feedback! Apologies for the slight delay on receiving your panels. We try our best to get items out as fast as possible but sometimes demand or unforeseen circumstances can at time delay things by a day. Thanks for the feedback on the profile too, we'll raise that detail with the manufacturer to make sure they're aware. Rubberduck Bathrooms Team

Posted 2 years ago

“Good service, good price, good quality.”

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Posted 2 years ago

“Service on the phone was excellent. However, the wrong part was sent.”

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Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,619 reviews