Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 11,444 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 11,444 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

DAVID MANSFIELD-HOLBROOK

321

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The toilet seat is good. It did come with a slight chip caused by transport as the packaging was pierced.”

Helpful Report

Posted 1 year ago

Good Afternoon Seweryn, We're very sorry to hear about the damage received during delivery! We would always look to replace any item that has been damaged in transit, so long as we have been informed within a reasonable timeframe. Also, given this is a toilet seat, we wouldn't expect a customer to accept a delivery when the packaging/seal has been compromised. A member of the customer service team will be reaching out to discuss things further and hopefully, we can get a new item out to you in no time at all. Again, we're sorry to hear about the damage to the seat Seweryn. Kind regards, Rubberduck Bathrooms Team

Posted 1 year ago

“Hi even though cladding was wrapped well still had 6 that were damaged, but was able to use after cutting off damage. Dave”

Helpful Report

Posted 2 years ago

Good Morning Dave, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I am Ann-Maries husband - I ordered several things for a shower unit I was having put in a bedroom with: shower, toilet, sink, etc these things all came on a large vehicle and they arrived without problems. The problems started because I also ordered adhesives which were sent separately of which I wanted 3 Stixall (because this can be used in wet conditions) and 3 Everbuild general-purpose adhesives (which you must use in clean and dry conditions). RD sent these by post. They sent 6 general-purpose adhesives. I rang RD and they wanted pictorial proof of the adhesives they sent, which I did and they said they would send out the correct adhesives and I was to send back the other adhesives when they arrived. This meant I had to lose two days of the time I had allocated to get the work done. What was worse was that the people who had been given the responsibility to send the replacement adhesives back to me did not check the order and they sent me 6 stixall adhesive and NO general-purpose adhesive. More time wasted! As I live out in the country I then had to take a trip into town to get the general-purpose adhesive. Not funny RD.”

Helpful Report

Posted 2 years ago

Good Morning Mr Reynolds, We're very sorry to hear about the picking error on your adhesives. Looking at the notes across the order, it would appear the warehouse team wrongly presumed the general-purpose adhesive already dispatched was to be kept and they were simply sending out the Stixall to complete the rest of the order. Again, we can only apologise for any inconvenience caused. If ever you needed anything in the future, give us a call. We'll do our best to make sure your next experience is much better. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I bought the white and chrome Neptune 250 cladding and it looks great for the money. Problem is that all the first delivery was damaged. The company set the whole order again an this was also damaged in part. I have completed the job and have a few panels over, but the inconvenience of have to wait for a second order is annoying. The product itself is a little flimsy and would benefit from being stronger and more rigid. The packaging for the product is insufficient and most orders will probably be damaged. Same, but having said that I like the finished effect so may buy again for another bathroom.”

Helpful Report

Posted 2 years ago

Good Morning Allan, Thanks for taking the time to leave feedback on your order. We're very sorry to hear about the issue with damage on delivery. With regards to the package protection, we do apply extra edge protection and wrap on dispatch from our warehouse. This typically ensures the items arrive without issue. We've dispatched these products directly for over 10 years and the protection applied has been refined to keep the costs to all customers as low as possible with minimal impact on the service as well as the environment too. We do appreciate the feedback and if we see an increase in issues such as yours, we can look to make a change in the way we add extra package protection before dispatch. If you need anything else at all please don't hesitate to contact us. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Helpful on the phone, delivery was reasonably quick. However, every single one of the panels was damaged in the same place on the edge. The cardboard 'angles' (which were designed to protect them in transit) were split into two lengths, with the gap in the middle being the weak point. Luckily, our bathroom fitter was able to work around the problem by master-craftsmanship, plus our reluctance to send the damn things back and risk the whole project timetable. It only goes to show how delivery is still a massive part of the online economy. Would have been 5/5 if delivery had been perfect.”

Helpful Report

Posted 2 years ago

Hi Nick, We're very sorry to hear about the damage received on your items. As you mentioned, we add extra packing protection on arrival to us, to help avoid any damage in transit. Over the years we've been dispatching these goods, this extra protection typically ensures the items arrive without issue. We appreciate you didn't want to risk the timeline of your project in this instance but we would have replaced the panels immediately without charge had we been informed at the time. Again, we're sorry for any inconvenience caused Nick. We want all our customers to have a positive experience when buying with us. If you need anything further, please give us a call and we'll see what we can do on the price as a goodwill gesture. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Lovely tap sadly too small for the industrial size utility sink, but the plumber had already fitted it, then I saw you did a big version for £300, wish I’d got that now ! our mistake !”

Helpful Report

Posted 2 years ago

Good Afternoon Miss Lockwood, We're sorry to hear the tap you chose was a little too small for your space. To help customers choose the right size items, we do make use of technical drawings where available. If you look at the 3rd image on this listing, you can see the item dimensions. While the tap may not have been to your tastes. It's great to see the order was picked up and dispatched on a next day service by our team all on the same day of ordering. If ever you need anything else just let us know. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Order arrived on time but was the wrong item. Picking error. After a phone call received the correct item promptly. Otherwise would have been 5*”

Helpful Report

Posted 2 years ago

Good Afternoon Andrew, We're very sorry to hear about the picking error on your order. It's great to see our team responded immediately and the correct item was dispatched on a next day service as early as possible. Again, we're sorry you haven't had the normal Rubberduck experience here. If ever you're looking for anything else for the bathroom or kitchen give us a call. We'll see if we can make the next experience a much better one! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Main concern was the delivery cost, which at £40.00 is extortionate and not competitive with other suppliers. Also, every panel pack had warehouse or transport damage on the edge, but fortunately I managed to work around this. The quality of the panels were overall good, although a few had manufacturing dents or faults. A proper check before they left the factory would resolve this. To end on a positive I would add the website and ordering process was seamless, and I couldn’t find the panels I wanted at this availability and cost.”

Helpful Report

Posted 2 years ago

Hi John, We're very sorry to hear about the damage to your panels. We do offer Free Delivery across a large proportion of the products we look to supply our valued customers. Unfortunately, we can't always cover the cost of the delivery service on items such as the ones you ordered. On these items, we display the delivery cost separately from the product. Whereas other suppliers will build part of the delivery cost into the item price itself. That's why you found our product prices to be lower than other sellers out there. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. If you need anything in the future please give us a call and we will see if we can make the next experience a much better one. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I had many problems ordering Showerwall boards through RB - one board arrived chipped and it had to be returned. Then both boards were delivered a week after the delivery due date I was given (and my builders had to stop work until they arrived). I would have appreciated some money off the order given the experience. I would have given RB 2 stars but I gave it 3 stars as the people I spoke with were very courteous and helped where they could.”

Helpful Report

Posted 2 years ago

Good Morning Shevaun, We're very sorry to hear about the issues faced here. As a small family-operated company with a team of around 15-20 people, we rely on 3rd party manufacturers and couriers to supply the items we sell. At times items can be delayed or damaged due to circumstances beyond our control. Which is the biggest frustration for us and valued customers such as yourself. We'll be raising the issue with the manufacturers to make sure they're aware. While we can't directly change how manufacturers deliver the items on our behalf, we can look at discounting any future order as a gesture of goodwill on our part. Again we're sorry about the issues faced and we'd like to thank you for the kind comments on the service. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“The sales department is very good, but the delivery services is rubbish. It seem they deliver you items as and when they feel like it, you contact the sales and they say it will be with you on a date but nothing arrives. Very disappointing, I will have to look else were for the boarding.”

Helpful Report

Posted 2 years ago

Good Morning Pete, Thanks for taking the time to leave feedback and apologies for any inconvenience around delivery. The panels purchased are distributed direct by the manufacturer to help reduce delivery windows for customers. This would be the case for all online retailers selling Wetwall branded panels. We do provide disptach notifications on receipt with ETA's provided. Typically, we rarely see issues with these dates being met. We can only apologise that your delivery did not arrive on that day. We can also see that you've bought a few things from us over the years and we would very much like to keep you as a customer. If you wanted to give us a call next time around, we can see about applying a discount as a goodwill gesture. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Custom service first class HOWEVER my delivery has arrived damaged on two successive occasions. Hopefully third time lucky .”

Helpful Report

Posted 2 years ago

Good Morning Julian, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported as a result. We are aware that, during times of increased demand, damages do occur more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. As discussed this morning, we'll be sending over some of the extra items you were looking at with a discount applied as a goodwill gesture! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered from you because you were able to supply abacus bathroom products and had some in a sale. Unfortunately the first delivery made by your courier XDP was missing 4 items. It sounds like Abacus send material in bulk to XDP for them to pick from. Rubber Duck inform Abacus of the order and Abacus pass on to XDP whose staff then make up a delivery box from their stock. The XDP delivery man was diligent in the fact that he thought something was wrong when he made the delivery and he returned later to check with us. He believed a box had been sealed up too soon before it had been completely filled and he took the label back to their depot to investigate. I reported the problem to you by email and you have now arranged for Abacus to send a further batch of all of the missing items albeit 1 week later. Thanks for sorting the problem out”

Helpful Report

Posted 2 years ago

Hi Mike, Thanks for taking the time to leave feedback and we're sorry for the inconvenience. To give a little clarity on how things work with Abacus. They use XDP as their chosen courier however all goods are picked, packed and then collected from the Abacus depot to be distributed to the XDP depot local to you. We have been made aware that XDP at times split consignments based on vehicle size but they don't break items down, they simply place them on another vehicle. On a rare occasion that an item is missing from a delivery, it's likely the item was lost/damaged in transit or there was a picking error within the Abacus warehouse. It's great to see the team responded and had your replacements out to you as soon as possible. Apologies for any inconvenience, If you need anything further just let us know! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I must say that you first delivered my order very quickly, within 24 hours of my online order, but it was obviously too quick, as the pocket didn't bother to check if it was the right part, as you sent completely the wrong one. On the second occasion it was slower, 48 hours, but at least it was good this time as the part actually matched the order. BTW its spelt submit, not sumbit”

Helpful Report

Posted 2 years ago

Good Morning Roger, Thanks for taking the time to leave feedback. We're sorry to hear about the picking error on your order. We can see a linear waste was sent in error when a standard waste was meant to go out instead. It's great to see that our team reacted as quick as they did, especially given how stretched the UK courier networks are currently. If you need anything else in the future just let us know! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“This is a review for the replacement bath panel that was needed as I had been sent a damaged panel initially and I was impressed by the replacement process which was easy. Sadly the replacement product arrived in a worse state than the first. The wooden painted panel and plinth arrived with no internal protective packaging in a flimsy broken cardboard box. The panel was dirty and covered in finger and hand prints. Clearly there is a problem in the warehouse with the checking, packing and dispatch of goods. The first damaged panel arrived in bubbble wrap, cling wrap, foam packing and a cardboard box so I am at a loss as to why this one arrived in the state it did. I was disappointed the first time but the second time I was shocked and felt that as a customer I was not valued as they had sent out a product with very little care. This is a complete contrast to the experience of phoning (a rare to ing for a company nowadays) and speaking to the lovely people who sort this out. They are very good and helpful and it feels like 2 very different sides to the company where one side really doesn’t care and the other side does and tries their best. We’ll see what state the third bath panel arrives in- fingers crossed!”

Helpful Report

Posted 2 years ago

Good Morning Trudy, We're very sorry to hear about the issues with damage during transit. Typically we rarely see damage on items such as this. They come pre-packed from the manufacturer and the package protection used is usually quite comprehensive, as you described in the first delivery. We'll be looking into why the replacement arrived without the same level of protection. It's great to hear the customer service team was on hand to remedy the matter without delay. I understand your replacement was collected yesterday with expected delivery for you today. Again, we're sorry for any inconvenience caused Trudi. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Rubber duck were efficient but some problems with the product . Boards damaged on corners but got over that .”

Helpful Report

Posted 2 years ago

Hi David, We're very sorry to hear about the damage on delivery. The boards themselves were delivered by the manufacturer in this instance. Typically we see very few damages from on these but we've relayed the feedback to them this morning regardless. In the hope we see some extra care or package protection applied moving forward. We could have arranged for them to be replaced free of charge, not a problem too. We understand that the damage was minor and easy enough to work around in this instance which is positive. We can see you're in the trade, so if you do need anything moving forward just give us a call and we'll see what we can do on the price as a goodwill gesture. Again, apologies for any inconvenience David. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Product is good and the price was excellent, but the pallet / wooden structure the bath arrived on was a nightmare to deconstruct. Now I am stuck with a pile of wood full of nails...”

Helpful Report

Posted 2 years ago

Hi Martin, We're very happy to hear you were impressed with both the product and price! On the packaging, it's commonplace within our sector for large consignments to be palletised when moving through logistic channels. The reason being is that it's more cost-effective for dispatch and gives excellent protection, which helps minimise the risk of damage during transit. The alternative would be to package items individually. This would increase warehouse handling time, waste materials, shipping costs and of course the delivery ETA. All of which are aspects we've committed to improving over the years. We're thankful this commitment is reflected in the majority of the feedback received! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Rubber duck member of staff helpful.”

Helpful Report

Posted 2 years ago

Hi Monica, Thanks for taking the time to leave feedback here. We listen to all customers in the hope we can improve on the service offered by our small team. On looking at your order, we can see it was picked up and dispatched only a matter of hours after being placed. The goods were dispatched on a next day service with FedEx on the 11th. As the delivery address was remote, your items were delivered shortly thereafter on the 13th. If there's anything else we can do to improve the service, please do let us know and we'll do our best to accommodate any request! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Arrived promptly. Would have given 5 stars but had to pay for delivery - thought it said on the site free delivery!”

Helpful Report

Posted 2 years ago

Hi John, Thanks for taking the time to leave feedback on your experience. We do offer Free Delivery across a large proportion of the products we look to supply our valued customers. We can't always cover the cost of the next day delivery service on lower valued items, however. Looking at your order, the waste purchased does not display a free delivery message on the website. We can see that the order was placed late on the evening of the 28th, dispatched on the morning of the 29th and arrived on the 30th. Which we think is a pretty good service! If you need anything else please don't hesitate to contact us. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“It’s ok. Not brilliant but glad I bought it. Wouldn’t put you off.”

Helpful Report

Posted 2 years ago

Good Morning Leslie, Thanks for taking the time to leave feedback here. We think there's been some confusion on the response offered. This is the review of the service received when buying with us and not so much a review of the product itself. We send product reviews out separately, to help collate info and improve on our product portfolio. In terms of the service, we can see the order was placed late afternoon on Christmas Eve and was dispatched from our warehouse on the morning of the 29th. Which isn't too bad at all, given the Holiday period was in full swing! Thanks again Leslie, we hope to see you again soon! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Product I ordered arrived damaged, they immediately sent another but still not enough packaging and that was damaged too They were amazing when I asked for a refund and did it straight away Hence 3 stars, should be 1 for despatch and 5 for customer service”

Helpful Report

Posted 2 years ago

Hi Cathy, We're sorry to hear about the damage to your items. Typically, we rarely see damages on delivery for small items such as the cleaning spray on your order. We do see a small increase in delivery issues around this time of the year, however. This is partially due to how busy courier networks are around the gift-giving season as well as the highly advertised sales around Black Friday too. If you add to that the problems we've faced with driver shortages and global supply chain issues due to Covid, there has been a slightly higher than average rate of disruption than we would normally see. We're currently looking into how we can minimise these disruptions moving forward, without impacting price points for valued customers such as yourself. We can only apologise for any inconvinience, as we try to navigate through these issues as best we can. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 11,444 reviews