Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,106 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered wrong item by mistake. Took this back with no issues and ordered correct part. Although no issues with this I am still waiting to refund! Seems to take a long time to get money back when item was taken back to shop in original packaging.”

Helpful Report

Posted 5 months ago

“Increasing my initial rating post issue being resolved. Issue was caused me by a misunderstanding of the product and the parts on show were actually brushed brass as described. Our initial query could have definitely been dealt with in a better way.”

Helpful Report

Posted 5 months ago

“The products I ordered were fairly priced and arrived undamaged. I then attempted to follow up with a second order for products from the same range. I had a query which needed me to talk directly with a staff member- who was unhelpful at best, disinterested, bordering on rude, terminating our call before it had sensibly concluded. I therefore took my additional business to THE BRITISH BATHROOM COMPANY- where I received the information, service and even better value. Use the Rubberduck Bathroom online again - possibly. Call them for advice and place an order - no chance.”

Helpful Report

Posted 6 months ago

“Very helfull, but confusing supply chain details making feedback complicated?”

Helpful Report

Posted 6 months ago

“Generally Rubberduck are brilliant. One problem I do get though is when something is out of stock and an item is put on back order it gets forgotten and I have to end up chasing weeks after delivery was promised. Twice this has happened now and it is a tad irritating.”

Helpful Report

Posted 6 months ago

“All items of my order eventually arrived in good condition, but the delivery of the order was less than ideal for a few reasons: 1. The order was shipped via two deliveries which I was not notified of beforehand, leading to confusion 2. The first delivery arrived with no notification of delivery day or time 3. The second order arrived outside of the 2-5 days delivery time frame, and it appears this was only shipped after I got in contact to enquire about the status of my order”

Helpful Report

Posted 6 months ago

“Waiting on parts phone Saturday you said you phone me Monday no call phone you Tuesday you said waiting for email from your supplier not good for me had to put plumber off need a date for parts to come”

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Posted 6 months ago

“Pack delivered not as advertised, but issues resolved after contacting customer service, eventually.”

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Posted 6 months ago

“Communications was very poor. I had to ring four times before I received my order. I was told each time that someone would contact me with an update on when I would receive my order but no one ever contacted except for the last person I spoke to.”

Helpful Report

Posted 7 months ago

“A bit disappointed as the sample that I was sent was more silver on the black, whereas the boards I received were different colours. I could have got the same cheaper with no delivery charge. I only ordered these as I thought the sparkle was silver!”

Helpful Report

Posted 7 months ago

“2 orders both had delivery problems. Prices are a bit on the high side. Products seem good quality though (so far)”

Helpful Report

Posted 7 months ago

“Ok company let down by it’s suppliers. I had one bag of adhesive split and two missing. Despite their best efforts Rubberduck were unable to remedy the problem due to supplier stock issues and ultimately refunded me.”

Helpful Report

Posted 7 months ago

“Although the ordering and delivery process was very good unfortunately the bath panel was damaged. We are currently in the process of arranging refund.”

Helpful Report

Posted 7 months ago

“Unfortunately the item I ordered will not fit the location so I need to return. I have requested a return but have yet to receive confirmation that it has been accepted.”

Helpful Report

Posted 8 months ago

Hi Ray, Thanks for taking the time to leave feedback. Ray you requested returns info for your item on Saturday the 7th and we replied with links to our returns policy within 10 minutes of receipt. You kindly confirmed the item was fit for return on the 11th with images coming through to us. We responded within 30 minutes, happily accepting your return and offered some advice on how you could get the item back to us. We understand it can be frustrating when items are not suitable but we could not have done anymore to help here. Rubberduck Bathrooms Team

Posted 7 months ago

“Great service, and fast delivery, the only negative thing I can say is the price was a little on the high side.”

Helpful Report

Posted 8 months ago

Good afternoon Kevin, Thank you for your kind feedback! We’re delighted to hear you were happy with our service and fast delivery. We understand that pricing is an important factor, but we’re proud to say we are the cheapest online retailer for this brand while continuing to offer high-quality products and excellent service. Of course cheaper alternatives can be purchased from other manufacturers, but we've been working with Abacus for 20 years and prefer to supply their tried and tested products for our valued customers. Your feedback is greatly appreciated, and if there’s anything else we can assist with, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 8 months ago

“I placed an order for bath and bath panel, it said 3 to 5 working days for delivery, after 4 days I chased by phone 3 times and was told it was out for delivery and I would get a call from the courier. They only call I got from the courier was to say he was outside my house with my delivery! Fortunately I was able to rush home to receive it!”

Helpful Report

Posted 8 months ago

“We ordered a lot of stuff but due to an error we were not sent a profile for the wetroom panel. We didn't realise it wasn't in the box so didn't realise it hadn't arrived till we went to fit it. It then took a week to rectify the situation, between RD and their courier. It may have not been there fault but ultimately it reflects on them. The rest of the order was fine however this has meant out customer hasn't had their shower for a week which reflects on us....”

Helpful Report

Posted 8 months ago

Good morning Ben, We're very sorry to hear about the delay with your order. Looking back we can see your order contained a wet room screen with the option to choose either recessed or surface mounted wall profiles. Neither option was chosen at the time of the order, which meant only the glass and support arm was dispatched. This should not have been able to happen and we've since made a change to that listing to ensure this does not occur again. Customers can no longer add that item to the basket unless they choose which profile type is required. Sorry again to hear about the delay for your customer, we'd love to make things up to you in the way of a discount on a future order. Rubberduck Bathrooms Team

Posted 8 months ago

“Great product but the delivery was over a week late and I had to pay £12 for the delivery”

Helpful Report

Posted 8 months ago

Hi Edward, Thank you for your feedback. We’re pleased to hear you’re happy with the product, but we’re truly sorry for the delay in your delivery. As you will see from the tracking info provided, your order was dispatched just over an hour after it was placed with us and we trusted DHL to deliver it using the next day service that we pay for. We completely understand how frustrating it must have been to wait longer than expected, and we’re reviewing this with DHL to help prevent delays in future. The £12 delivery fee covers the special care needed for large, fragile items like yours, and we appreciate your understanding. If there’s anything further we can do to help, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 8 months ago

“products are good, but package and delivery was very bad... there was a big chance that i could loose some items.”

Rubberduck Bathrooms Ltd 3 star review on 3rd December 2024

Helpful Report

Posted 8 months ago

Hi Regimantas, Thank you for your feedback. We’re pleased to hear you’re happy with the product, but we’re truly sorry for the damage to the packagaing. Your order was placed on the evening and dispatched shortly after we opened the very next morning. We trusted DHL to deliver your order using a next day service and we completely understand how frustrating it must have been to for the item to arrive with damage to the packaging. We’re reviewing this with DHL to help prevent issues like this in future. It's certainly no excuse however we do understand that the UK has just gone through the busiest time of the year for online retail. Meeting customer demands in this period can at times increase issues with handling, which we can only apologise for. If there’s anything further we can do to help, please don’t hesitate to get in touch. Rubberduck Bahtrooms Team

Posted 8 months ago

“Good prices on quality products. An item of my order was missing and when I rang to question this the missing part was quickly dispatched.”

Helpful Report

Posted 9 months ago

Hi Lindsay, Thank you for your kind feedback! We’re delighted to hear you found our products to be of good quality at competitive prices. We’re sorry to hear that an item was initially missing from your order, but we’re glad we could resolve the issue quickly for you. Ensuring our customers are satisfied is very important to us, and we appreciate your understanding. If there’s anything else we can assist with in the future, please don’t hesitate to get in touch. We look forward to serving you again! Rubberduck Bathrooms Team

Posted 8 months ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,106 reviews