This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Within 5 Days
average delivery time
accurate and undamaged orders
Telephone, Email, Live Chat
Under an hour
queries resolved in
How would you rate
Rubberduck Bathrooms Ltd
"Excellent customer service from a company who go above and beyond. The quality of the product is great and delivery was prompt. Would highly recommend."
"Fantastic customer service, I ordered the wrong size radiator which had been waiting for my plumber, about to fit & we realised it wasn’t tall enough, spoke to Ashley who sorted out my dilemma no problem, they collected the radiator & delivered me the new one within 2 days, absolutely brilliant & so helpful. Would definitely use them again, thank you.."
"Very knowledgable in answering my queries in relation to shower cladding. Good product range too. Most helpful. Rapid delivery.I would certainly use the firm again."
"Very good service, arranged delivery day to suit us and delivery guy very helpful."
"Shower panels arrived OK and delivery driver helpful.
1. Panels came without any of the trims. It would have been helpful if I had been warned that the trims are ordered separately. The delivery driver pointed this out to me as if this was a regular problem.
2. No instructions provided for fitting the panels even though there were large signs saying that warranty would be void if instructions not followed. I had to look online for instructions."
"Fantastic customer service, would recommend and use again.
"Goods arrived very quickly and great condition"
"Excellent customer service and prompt delivery - thanks."
"Received 2 shower screens and they look NOTHING like the pictures on the website. They are now refusing to accept a return because we hadn't opened them for over 14 days"
You took delivery of your purchase over two months and now wish to return it because you have changed your mind. We offer a 14 days returns policy for "change of mind" purchases as per UK Distant Selling Law and we also ask that all items are checked for damages on delivery, meaning you should have visually seen the item on recent of delivery.
The image on the website is an actual photo of the product and therefore it would be impossible for it to not look like the actual product a Roman glass screen.
Posted 5 days ago
"Very easy to talk to a real person on the phone. website easy to use, ordering is easy , product excellent delivery on time & the lady who organises everything is great. Will use again & will very shortly."
"Rubberduck are outstanding. They were very quick to complete order of 12 shower boards with corner strips and dispatched professionally. Highly recommended. Have used them again due to service so good."
"Anti slip shower tray coating worked superbly, delivery was very quick, very pleased with service"
"Very good service. Answered all queries quickly and fully. Love the product.. The acrylic shower panels."
"Excellent service via internet. Product first class"
"Disappointed with the service from Rubberduck.
There was an issue with the "next day"delivery, and we rang Rubber duck for at least 5 times over 4 days. I spoke to nearly all the staff but the response was poor stating that "we are trying". The next day delivery became next week delivery ."
First of all let me apologise for any inconvenience. You placed your order on Sunday (29th July) Evening at 9:09pm and was dispatched on Monday (30th July) at 11:24am on a next day service from FedEx. The FedEx tracking shows that delivery was attempted at 17:59 on 31st July but no one was at the property and was carded to contact fedex for redelivery. You contacted ourselves (not fedex) to advise delivery was not received on the 3rd Aug at 9:57am and we arrange with fedex to have the item delivered. This was then delivered and signed for on the 3rd Aug at 15:30pm.
Posted 2 weeks ago
"Very helpful with shower panels order, advise, suggestions etc. Also offered a price match.
They answered phone and email queries quickly - that makes a change!"
"Excellent service & very prompt delivery. Highly recommended. Brought a wet wall kit in Galaxy white. Brilliant & excellent value for money."
"A very pleasurabie experience, not only with a chap on the phone but with the lady who arranges the delivery times. The product is of very good quality and it is very well packed to save damage. The delivery arrived exactly when she said it would, who could ask for anything more. Excellent would Rubberduck bathrooms again. I did telephone and internet ordering."
"Quick delivery, though one panel was damaged inside the box. Fortunately we had ordered a spare.
Please spell Positive correctly.
E mail backup when selecting items and asking questions is very good indeed!
I contacted them a number of times and received very quick and knowledgeable responses."
Thank you for your review and your order. We updated the spell correction on the email system from Reviews.co.uk as well.
Posted 2 weeks ago
"Fantastic service. Super fast and I’ve been kept informed along the way. Great prices too. Rubberduck is a great name too! Thx."
"Order dispatched quickly, product was great my customer was very pleased
"Website is brilliant with helpful video guides and product specifications, Rubberduck staff are helpful too, as I needed add additional items to our original order. Placing online orders was easy and delivery guys assured items arrived in perfect condition.
You have a great team well done.
Highly recommended +++."
"Service has been 1st class, product exactly as described - polite people on the other end of the phone, would highly recommend and certainly use again"