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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 12,297 Reviews
92 %
of reviewers recommend Rubberduck Bathrooms Ltd
Company Reviews Product Reviews
3,395
 Metrics Info
4.7
Based on 12,297 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Rubberduck Bathrooms Ltd Reviews

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jamie Buckley
Verified Buyer
“Really good product ( bath mixer chrome tap, sink tap) and very pleased with the life time guarantee, very quick delivery,”
Helpful Report
Posted 5 hours ago
Anonymous
Verified Buyer
“Product received as advised.”
Helpful Report
Posted 1 day ago
Rob Large
Verified Buyer
“Although the ordering and delivery process was very good unfortunately the bath panel was damaged. We are currently in the process of arranging refund.”
Helpful Report
Posted 1 day ago
Richard Packer
Verified Buyer
“Very easy ordering process and items delievered quickly packaged well, no errors, great price very happy.”
Helpful Report
Posted 2 days ago
David Turner
Verified Buyer
“Very good bath panel”
Helpful Report
Posted 2 days ago
Raymond Taylor
Verified Buyer
“Excellent trouble free transaction, communication and delivery. First on the list for me when it comes to re-fitting my main bathroom in the spring of 2025.”
Helpful Report
Posted 3 days ago
Mrs Lindsay Hodgson
Verified Buyer
“Very unhappy with knowledge and support of staff at Rubberduck. I would never use the company again.”
Helpful Report
Posted 3 days ago
Hi Lindsay, We're very sorry to hear you've been left unhappy with the support from our team. Looking back we can see you had enquired about a kitchen tap and if the tap would be suitable for use on a gravity fed system. Where the water tank was positioned high enough to offer the pressure required for the tap to operate. The detail from the manufacturer installation guide was that the tap should have been suitable. What our team could not have known (and what we were told after installation) was that the plumbing in the building contained a number of unnecessary elbows / connections. Which significantly reduced the pressure in your system. The fitter on-site did know this and advised against installing the tap - we could have arranged for a return/replacement to a more suitable tap at this point. Unfortunately the advice was not followed and the tap was installed. We do our best to offer advice to our valued customers but we cannot account for unforeseen circumstances. Rubberduck Bathrooms Team
Posted 3 days ago
Mike J Street
Verified Buyer
“Very helpful sales team”
Helpful Report
Posted 3 days ago
Anonymous
Verified Buyer
“Smooth web transaction. Arrived promptly and very pleased with the product.”
Helpful Report
Posted 3 days ago
Anonymous
Verified Reviewer
“I made a large order with rubber duck for 3 bathrooms. I had multiple delivery issues, the first with missing items and then the promise they would be delivered in a couple of days. They were not. This then happened again!! Due to the delays I had to reorganise the plumber as the items were not here weeks after they should have been. I have then called the company to organise the return of one item outside of the return period (didn’t realise tap length was wrong for sink as plumber has only just come back to fit the bathrooms, due to their delivery/warehouse issues) and they won’t allow me to return as it’s out of policy. I spent close to £2,000 and very disappointed, although the products are nice you can buy the same from other websites who are more considerate of their customers. Some staff are helpful but full of empty promises, others are just rude.”
Helpful Report
Posted 4 days ago
Hi Ellie, Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with your order. We completely understand how frustrating it must have been to face multiple delivery delays, especially when this impacted your schedule and required you to reorganise your plumber. This is far from the seamless experience we aim to provide, and we sincerely apologise for the inconvenience caused. We happen to agree with your comments regarding the return and one of the team did just try to call you to discuss things further but had no luck in getting through. If you want to call us back and ask for Gary, we'd be more than happy to help. Rubberduck Bathrooms Team
Posted 3 days ago
Ray Roscoe
Verified Buyer
“Unfortunately the item I ordered will not fit the location so I need to return. I have requested a return but have yet to receive confirmation that it has been accepted.”
Helpful Report
Posted 4 days ago
Good afternoon Ray, we can see you emailed us on the 7th December asking to return the item you recieve. We replied on with a link to our returns instruction and where to download the returns form to attached to the item, but we have not yet recieved back the item.
Posted 3 days ago
David Burns
Verified Buyer
“All good. Delivered promptly and good prices.”
Helpful Report
Posted 4 days ago
Matthew Crawshaw
Verified Buyer
“Helpful friendly sales team, surprisingly quick delivery- ordered late Tuesday afternoon at 4, product arrived Thursday lunchtime. Excellent will definitely consider using for future bathrooms in my rental properties.”
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
“Easy to order and prices were competitive. We had an issue with a couple of bits being damaged on arrival but they were good as gold and arranged replacements without any drama. I would recommend.”
Helpful Report
Posted 4 days ago
JOANNE FRENCH
Verified Buyer
“I’ve made two orders with Rubberduck, the first after a call for some advice on a product. I was really impressed with the knowledge & help I received. Unfortunately I didn’t receive one item of the second order. I called, spoke to an adviser & was reassured it was on the way. A week on & it hadn’t arrived. A second call and RD are resending the item. Would definitely use RD again. Customer service is excellent. Very happy with the products received too.”
Helpful Report
Posted 4 days ago
Anonymous
Verified Buyer
“Wonderful copper tap for my kitchen, it's so stylish. Quick delivery and communication, thanks.”
Helpful Report
Posted 4 days ago
Lee Parkin
Verified Buyer
“Was quick and easy to find what I was looking for. Delivery was very quick and efficient”
Helpful Report
Posted 4 days ago
Peter Farren
Verified Buyer
“does what it says on the tin”
Helpful Report
Posted 4 days ago
Carole Rimmer
Verified Buyer
“Very happy with my bath panel, so much better than MDF and so easy to fit”
Helpful Report
Posted 4 days ago
Joanne Waller
Verified Buyer
“Brilliant service. Fast, efficient ordering and delivery, extremely helpful staff and great quality products. Highly recommend!”
Helpful Report
Posted 4 days ago
Rubberduck Bathrooms Ltd is rated 4.7 based on 12,297 reviews
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