Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,549 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 18th October 2025

393

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, fast dispatch and great prices BUT PLEASE GET ANOTHER COURIER! Delivery should have taken a couple of days, after a week I had to pick up my item on a 70 mile round trip as we desperately needed it. Please look at the Trustpilot reviews for DHL e-commerce! Rated 1.1 for a reason. Your cheapest delivery partner will ruin your reputation. I’ve seen other comments about the same company here. Refunded £9 postage but I had two abortive visits for my plumber because DHL said they were delivering, then just changed the day. Not rubber ducks fault but your choice of courier is”

Helpful Report

Posted 2 hours ago

“Great prices for what I needed and speedy despatch & delivery via fed ex”

Helpful Report

Posted 6 hours ago

“After sales service not good enough. I will never use rubberduck bathrooms again.”

Helpful Report

Posted 11 hours ago

Hi Ahmed, Thanks for your feedback, and we’re sorry to hear about the issue you experienced with the hose. The manufacturer has agreed to replace the leaking hose free of charge, which we’re pleased to have arranged for you. They also kindly advised that a thermostatic douche valve is not designed to be left open and under constant pressure. The valve has a main control dial to open and close the water supply, while the handset lever controls the flow during use. Once finished, the main valve should be closed to remove pressure from the system. Whether you agree or not, this is standard for this type of product and helps to prolong its lifespan, something that can be easily verified through manufacturer guidance or even a quick search on Google. Given we've managed to have the part replaced free of charge despite clear misuse of the product and offered advice on how to use the item properly moving forward, we're not sure what else we could have done here. We do however appreciate you taking the time to share your experience. Rubberduck Bathrooms Team 🛁

Posted 9 hours ago

“Absolutely awful service. I ordered my item 13 days ago and was promised next day delivery. The website said 3-5 days which would have been fine also. I still haven't received my shower tray and the team have no idea when it will actually arrive. I am chasing twice a day currently and never get the same answer. I am seriously dissapointed. Its causing a huge knock on on site and I will be out of pocket. Rubber duck sold me something that was obviously not in stock but they just wanted to take my money.”

Helpful Report

Posted 1 day ago

Hi Chloe, Thanks for your feedback, and we’re really sorry for the frustration this delay has caused. We think there must have been a miscommunication somewhere however, as we would never promise next day delivery on an item that is fulfilled directly from a manufacturer - especially when the ETA provided both pre and post sale for your shower tray was 4th–9th December. The manufacturer dispatched the item on the 9th, with tracking details shared at the time. Delivery was to be expected on the 10th, which would have been just one day outside of the original ETA window. When you let us know the item had not arrived, we contacted them to request an update. We were told the item was with the couriers and should be delivered by Friday at the latest. We appreciate how disappointing this has been and can assure you the item was not sold without stock intentionally as we only get notified of any stock discrepancies after an order is placed. We’re sorry for the inconvenience caused and will continue to push for clarity and resolution from the manufacturer. Rubberduck Bathrooms Team 🛁

Posted 1 day ago

“Good painless service and speedy trouble free delivery.”

Helpful Report

Posted 3 days ago

“Very happy. Easily found what I needed on the website. A competitive price and swift delivery. All good, I will use this company again”

Helpful Report

Posted 4 days ago

“Great prices. Quick despatch. Perfect. Purchased tqo complete shower setups”

Helpful Report

Posted 6 days ago

“We ordered our tap and it arrived damaged thanks to delivery contractor DHL. Rubberduck sent a new tap by return. Well done Rubberduck.”

Helpful Report

Posted 6 days ago

“Good communications and arrived on time.”

Helpful Report

Posted 6 days ago

“Excellent service items delivered on time as per info given Very good price”

Helpful Report

Posted 6 days ago

“Very helpful staff”

Helpful Report

Posted 1 week ago

“Easy and smooth purchase experience. Before buying the bathroom cabinet, I received clear and helpful recommendations tailored to my needs, which made the process straightforward and reassuring. I am extremely satisfied with both the product and the service. I would 100% recommend Rubberduck Bathroom.”

Helpful Report

Posted 1 week ago

“Great service. Prompt and reliable delivery service.”

Helpful Report

Posted 1 week ago

“The quality of the products received has been excellent. Really solid & well made. Also communication was friendly & professional. I will definetely use them again & would recommend them to anyone”

Helpful Report

Posted 1 week ago

“Good company, excellent customer service”

Helpful Report

Posted 1 week ago

“Good service & product, fitting instructions on the lean side, a video link would have helped. Guarantee competely missing, but an excellent price.”

Helpful Report

Posted 1 week ago

“Great service. Good communications and prompt delivery. Good price too! Would definitely use again. Thank you.”

Helpful Report

Posted 1 week ago

“Outstanding service”

Helpful Report

Posted 1 week ago

“I saw Skill Builder Roger Bisby using Abacus Elements backer boards on youtube. The method he used suited my circumstances of trying to square off a totally out of square shower alcove. The deal I got was only slightly more expensive than moisture resistant plasterboard. The 6mm thickness was better for me than 12mm plasterboard. I called the store for additional info prior to any purchase. The staff were helpful and knowledgeable and pointed out to me the best method of mounting the boards on my walls. My order arrived in only three days. Very happy with the service”

Helpful Report

Posted 1 week ago

“Not happy after ordering a bath panel it come damaged but because I wasn't home for a few days I couldn't check it but after I got home and checked it it was damaged but they wouldn't give me a refund because I was to late letting them know . So I ordered another and that arrived damaged but they did refund me for that but I went elsewhere and purchased one”

Helpful Report

Posted 1 week ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,549 reviews